EPrint for HP Officejet Pro 8500A works, but ePrint account closed my sign-in

I have been using ePrint with my HP Officejet Pro 8500A for 2 year and it works great. After the latest software update, I tried to log in to my ePrint account to add another authorized user, but the system has forgotten my E-mail address. I know I am using the correct E-mail address, because I get HP mail reminders for my printer at that address and it is the only one I use for business, but I can't even trigger a forgotten password because the new ePrint says I don't exist.
If I create a new account for the same printer, will that conflict? I have the printer's E-mail address and use it regularly, so I know it is properly connected to my wireless and that it talks to ePrint. Is there any way to recover an account if you have the printer's E-mail address and serial number?
Thank you!
David
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Hi David,
Click the Forgot Password link on the Sign In page and provide your emai address to reset the password.
https://h30495.www3.hp.com/user_login?next=%2Fc%2F46193%2FUS%2Fen%2F
If the email address is not recognized, try resetting the password through the HP Snapfish site.. that may work if the accound has been marked to be associated with HP Snapfish during the registration:
http://www1.snapfish.com/snapfish/forgotpassword/module=true
Last but not least, you may migrated your account with the new HP Connected service, then you may try retrieve your password below:
https://toran.hpconnected.com/oauth/ui/resetpwdpage
The sites above should cover any possible account association and I believe that one of them should recognize your email address and allow resetting the password.
Shlomi
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HI cuencaky,
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Hi ArielAce , thanks for getting back to me!
I would recommend downloading and running the HP Print and Scan Doctor.
Please keep me posted!
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Jamieson
I work on behalf of HP
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Hi MrHope,
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I am an HP employee.
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If my post resolve your problem please mark it as an Accepted Solution

I live out in the county where WiFi is not available. I don't have internet either. I have purchased the ipad2 and have been told that I can print from the ipad2 directly to the HP Officejet Pro 8500A eprint all-in-one. Is that true?

I would like to be able to print from my ipad2 or my iphone4 directly to a wireless printer. I don't have WiFi at home or internet. I am able to get my emails and use the internet thru both these at home. Will I be able to use them to print? Any suggestions which printer? I was told that the HP OfficeJet Pro 8500A eprint all-in-one should work and wouldn't have to use a router. I don't want to go purchase this and try to set it up if it won't work thru the 3G network.

kathyfrompalmyra wrote:
I would like to be able to print from my ipad2 or my iphone4 directly to a wireless printer. I don't have WiFi at home or internet. I am able to get my emails and use the internet thru both these at home. Will I be able to use them to print? Any suggestions which printer? I was told that the HP OfficeJet Pro 8500A eprint all-in-one should work and wouldn't have to use a router. I don't want to go purchase this and try to set it up if it won't work thru the 3G network.
Apple says that it will work.

EPrint for HP Officejet Pro 8500A works, but ePrint account closed my sign-in

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