Erica Phone rep from California call center said order is placed and awaiting supervisor's approval, but NOTHING was placed and no follow up

Erica Phone rep from California call center said order is placed and awaiting supervisor's approval, but NOTHING was placed and no follow up.  I'm very displeased with Verizon customer Service.  I guess I should expect that, given they are this giant and why should they care about 1 customer, even if its a very loyal one. 
I was told that my order for an iPhone is placed and all it need is to get an approval from supervisor for a $300 coupon off a regular priced device.  This "need supervisor's approval" apparently is how Verizon reps get people off the line and forget about any promises made.  I called to follow-up and was told that someone from the call center will call me back.  Guest What??? No one did, even after I went to the corporate store in downtown San Francisco and spoke to the store manager there.
I guess I should lower my expectations about a company which spends billions on advertisement, but delivers empty promises.

gvitalik - You'll need to send a Follow request (located in the upper right-hand corner of their profile page) to AyaniB_VZW that they'll have to approve.  They likewise will need to send you a Follow request that you'll have to approve.  Once you both are Following each other, then you can send them a Direct Message.
How To: Direct Message

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