ERMS for email activity based on alerts

Hi
What are the configuration steps required to setup ERMS for email activity based on alterts.Please send me soltion immediatly
Regards
Vikram

Hello Vikram,
I am afraid that your question is not clear. ERMS is a solution for processing and handling inbound emails. Alerts are used to communicate customer-relevant information to Interaction Center agents. The two tools -- ERMS and alerts -- are not related. Can you please clarify your question and/or elaborate on you requirement?
Thanks,
John

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