Error creating ICP Reports in non-HFM format

Hi,
I've got HFM 11.1.2.1.103 installed on a 32-bit Windows Server 2003 R2. ICP reports in HFM-fromat open just fine but ICP reports in non-HFM fromat (pdf, xls) open with the following error (although they used to open fine too):
An unknown error has occurred in the HsxAuthentication object.
Show Details:
Error Reference Number: {884C57AA-37BB-4EA2-9598-F91AD897A099};User Name: avorobeva@Native Directory
Num: 0x800412c0;Type: 1;DTime: 31.01.2012 11:25:20;Svr: APPSERV;File: CBIPubSystemReports.cpp;Line: 390;Ver: 11.1.2.1.103.3505;
Num: 0x800412c0;Type: 0;DTime: 31.01.2012 11:25:20;Svr: APPSERV;File: CHsvReportGeneratorACM.cpp;Line: 1163;Ver: 11.1.2.1.103.3505;
Num: 0x800412c0;Type: 0;DTime: 31.01.2012 11:25:20;Svr: APPSERV;File: HFMActionsExecution.cpp;Line: 2426;Ver: 11.1.2.1.103.3505;
Num: 0x800412c0;Type: 0;DTime: 31.01.2012 11:25:20;Svr: APPSERV;File: HFMActions.cpp;Line: 72;Ver: 11.1.2.1.103.3505;
Num: 0x800412c0;Type: 0;DTime: 31.01.2012 11:25:20;Svr: APPSERV;File: HFMCESAction.cpp;Line: 28;Ver: 11.1.2.1.103.3505;
Num: 0x800412c0;Type: 0;DTime: 31.01.2012 11:25:20;Svr: APPSERV;File: Actions.cpp;Line: 385;Ver: 11.1.2.1.103.3505;
In the FMErrorLogViewer the previous to the error step looks like writing the generated report into a temporary folder: CBIPubSystemReports::GenerateSystemReportOutputSpecificFormat - bstrReportOutputFileName = C:\Oracle\TEMPFO~1\\BIPubTemp50. But I cannot find the file specified in this folder. I've checked rights of the user that runs HFM service but those are fine. I also tried restarting server but it doesn't help.
Does anyone have ideas about what the problem could be?
Thanks,
Alexandra

Hi,
Try adding "Network Service" and also IIS_IUSR (for IIS7 depends on your version of IIS for exact group name) as having full control of the folder.
From memory, the issue you mention was reported as a bug in 11.1.2.1.00 and supposed to be fixed in .103 (the version you say is installed.)
James

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Hello Andrea.
I searched through the SAP Notes for the error that you are encountering. There is an SAP Note that exists titled the following:
1332907 - Report being exported to PDF format using the Crystal Reports for Eclipse 1.x runtime, errors with the exception: PdfExporter: caught Exception in PDFFormatter.finalizeFormatJob
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Attempting to export a report to Adobe PDF format using the Crystal Reports for Eclipse 1.x runtime results in an exception.
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http://www.sdn.sap.com/irj/boc/crystalreports-java
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