Error displaying when trying to view the screens

Question

Hi All,
when a user is trying to view the screens in the portal he is getting a message saying "wp integration . js could not find capwf_send sess info () to send bbpsc07ssess info to dsm portal dsm - interface might have changed"
what settings must be done to avoid this mesage in portal or in r/3
anyone tell me how to resolve this.
urgent issue. 
vv

Answer 1

I sometimes get this message when compiling my projects outside of RH (using Far HTML tool for example). Generally, for me this occurs when the compilation fails with errors for some reason or freezes up, so that the compiled file is broken. Again, I don't think I've experienced this problem with RH itself compiling my files, but for what it's worth, here's some things to try.
Create a backup of your help project before proceeding:
Sometimes the MS help compiler doesn't like to be buried far down in a directory structure. Try copying your project directory up to your root drive level and recompile there. Or maybe set your output file to a dir at the root level.
Sometimes there's an issue with an .htm file name that the compiler doesn't like (an odd character etc). That's harder to find. What I do is systematically strip out half of the documents, recompile and see if that solves it, removing or adding back in as necessary to find the problem file.
It may be that there's a problem in the HHC or HHK file. I've had odd problems where our translators will mess tags up, like leaving out a needed closing </OBJECT> tag was missing in the HHC or something that caused the compiler to fail. Try compiling without an index or contents tab and see if that fixes it. If it does, you know that one of those files is causing the problem.
I don't know if there's one set solution to the problem because I think this can be caused by different things. What I would probably do is create a brand new RH project and then import files from your old one into your new one a few at a time, recompiling as I go to try to track down where the error occurs. Once you find a problem, check the file name to make sure there's no odd characters. Sometimes even a dash character (-) can sometimes cause problems. I try to stick to underscores and alphanumeric chars only.
Good luck!