Error in Claims screen: Field outlook cahracetrs have not been maintined

Dear Experts,
We are having an error in the ESS qualty ..in the Reimbursement and claims screen. When we click on this link we are getting a warning message "Field outlook cahracetrs have not been maintined".Only default reimbursement types LTA and Medical allowance are appearing in the drop down for reimbursement type. All the paroll allowance groupings and claims configuration have been done. Please let us know the possible cause for the error.
Note: The problem persists in Quality but working fine in Sandbox.

Thanks for your reply vijay.
But in that case, if any note application is required, then how come its working fine in Sandbox.
But i am not encountering this error in sandbox.

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    Dear Experts,
    We are having an error in the ESS qualty ..in the Reimbursement and claims screen. When we click on this link we are getting a warning message "Field outlook cahracetrs have not been maintined".Only default reimbursement types LTA and Medical allowance are appearing in the drop down for reimbursement type. All the paroll allowance groupings and claims configuration have been done. Please let us know the possible cause for the error.
    Note: The problem persists in Quality but working fine in Sandbox

    Any inputs??

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