Error in crmd_order

Dear Friends,
I have created one sLA and assigned the same to support hotline standard product
Later assigned the product to ibase.
Now when i creating a business transaction from crmd_order of slfn type i am getting this error
ENTER PRODUCT BEFORE PRODUCT PROPOSAL
Please help me

Please check the following:
1. This error occurs normally because of BADI implementations. Ask ur ABAPer to deactivate the BADI's and check the issue again.

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Create error in crmd_order

hi all ,
i am not getting list of transections in crmd_order while creating a new transection. I have tried all the options from DEFINE TRANSECTION TYPE in spro
path- spro-> crm->transection->basic settings->define transection type..
thanks in advance.
regards
SHIKHAR ARORA

Hi,
By only defining the Transaction in the CRM Customization, you will not get the transaction. You need to maintain the allowed channels of it.
In the Define Transaction Type Customization, you can see the Channel. Here you need to define the channel for the Transaction Type that you have defined.
Have a look at this help document for a detailed information:
http://help.sap.com/saphelp_crm60/helpdata/en/5b/e4f53911cac83ce10000000a114084/frameset.htm
Hope this helps.
Thanks,
Samantak.

Log to be deleted from 'CRMD_ORDER'

Hi Friends,
Can anybody know how to delete the log entries(diagnosis errors) from CRMD_ORDER either by any standard method or forcibly from database table.
Regards,
Steve

BALHDR contains log details.

Service Desk: Pricing data for partner could not be read

Hi all,
I am trying to configure the Service Desk functionality for Service Providers (on EHP1).
I follow the SAP Documentation (SAP Solution Manager: Service Desk for Service Providers) and SLA's made easy in SAP Solution Manager. Also some discussion threads helped me with some steps (I applied e.g. the recommendation from Pricing data for partner 106 could not be read. , but it didn't help).
I am facing some errors related to the CRM part of the configuration.
When I create Service Desk Contract (SLFV) in CRMD_ORDER, the error appears Pricing data for partner xxx could not be read. I checked the setting of BP and I am not able to find the reason, for customer's (sold-to-party) BP the sold-to-party > Sales Area Data the Sales Organization/Distribution Channel/Division are maintained. Which information for pricing is needed and where can it be configured?
Another error - I am sure it is related to the first one - the service contract cannot be determined in the service message (in Item details view under product). The error messages are about sales area/organization, so I suppose there is something wrong with the link Service Contract -> Business Partner definition.
Could you please help me what can cause the error?
Thanks in advance,
Vaclav

Hi Balaji.S,
my problem was solved when I double checked the settings of org structure. That means there must be a consistent setting for sales organization / distribution channel / division in businness partner (tcode BP), organizational model (PPOMA_CRM), product workbench (COMMPR01). The setting must be same for both the sales department of the service provider and the customer's company (I am sorry I am not CRM, so I am following just this simple logic)
In the long text of the error (in CRMD_ORDER) I could see "expected" combination for sales organization / distribution channel / division (message e.g. The access was carried out with sales organization 'O 50000613', distribution channel '01' and division '') -> when the org model was set up everywhere in this way, the contract was automatically filled by the organization data and in the next step the contract could be determined in the service desk message.
Anyway it took some time to find out the correct combination. Deeper CRM knowledge would help me much.
Vaclav

Condition type ***0tte****

hi sap crm gurus,
i m facing error in *******crmd_order******** is sap crm version 6.0,
condition type 0tte taxes via tte for formula 11000 must not be,
as soon as i try to double click the error it dispalys a message***No processing is planned for this message******
i have done all the req. config,.
0tte c.type isnot maintained in my pricing procedure and there is no tax relevancy indicator either in product master or the business partner,
please revert with any hint or help
thanks in advance\
mohit

Hi Mohit ,
How did you fix it?
It will be really helpful if you could give a short answer here ..
Thanks ,
Naval

Error message in distribution status of crmd_order

Hi All,
We are working on CRM 2007. After saving the transaction type in cRMD_ORDER the distribution status attribute in the status view is showing as "Error in distribution".
But still we can find the document being available in ECC.
Please help us in this issue.
Points will be rewarded liberally.
Thanks in advadnce,
RK

Have you applied Support Package 2? We had a similar error that was caused by a program error that got fixed with SP2.
We got the error in SAP Note 1128686 which is due to a program error that has a correction in the note and also included in the cumulative Support Package 2 (SAPKU60002).
After applying the SP, sales orders created in IC Web now are in status Distributed Open.

How do i pass the error message at header level in CRMD_order

Hi all,
i got one requirement like when i create/change the sevice order (CRMD_ORDER)
if net_value is more than 1000 i have to set the message 'E' like 'order is blocked'
else 'approved' at header level before going to save the order.
please help me out it is high priority and as i am new to CRM.
thanks in advance.
Thank you,
Madhu.

Anil
You have to look for a BADI to add the Error Message.
Also use the FM CRM_MESSAGES_DISPLAY to display the message !
Thanks
<b>Allot points if this helps!</b>

Checking for errors before saving in CRMD_ORDER

Hi,
I have a requirement where I need to check if any errors exist before being able to save a document in t-code CRMD_ORDER. If any error exists, then user should not be able to save the document.
Currently, if even if errors exist, the user is able to save the document. But this should not be allowed.
I searched for BADI for this and found method CHECK_BEFORE_SAVE in BADI ORDER_SAVE. But not sure of how to check if errors exist. Can someone please guide me on how to do this?
Thanks in advance.

Hi Manvi,
I have two different options for you to gte the info you need !
Well first i would like to confirm you that the Badi you re trying to use is the right one. You can raise an error and cancel saving in case you want. And then, well you can either check dirrectly in a table or using a call function see if ticket is flagged on error
1 - Using table: In table CRM_JCDS or in table CRM_JEST if for guid of your ticket you have an entry with stat = I1030 and flagged to INACT = ' '; then the ticket contains at least one error
2 - Using call function:
call function 'CRM_STATUS_CHECK'
exporting
    objnr             = lv_guid
    status            = 'I1030' " = gc_status-error (CRM_STATUS_CON)
exceptions
    object_not_found = 1
    status_not_active = 2
    others            = 3.
PS: in Order to get the guid of your ticket you can use table crmd_orderadm_h. Using ID of ticket you ll be able to retrieve guid corresponding to it
Hope this helps
Regards,
Khalil

I am getting error in transection created by crmd_order when status close ?

Hi Expert,
When i am creating transaction by tcode CRMD_ORDER in crm system ,I am getting warning "edit service ticket 800002568" when the status is close and was not able to see the system log.whenever i am cicking on log its show the warnoing and then control comes out from the transaction.I want to know the possible cause of this.Please anyone guide me to solve this.
Thanks,
Prem.

Hi Laxmi,
As you said ,i am debugging all the modules ,i saw one thing for status close that we are getting a exception initially in class cl_gui_toolbar the error is Exception (cx_salv_bs_sc_runtime_info) occurred
this we are not getting for ticket status open ,inprocess.
why it coming is the problem ?

Populate Error message in CRMD_ORDER

Dear all,
I need to launch Error message in Service Order(CRMD_ORDER) when net_value is more than 1000.
And i got that FM CRM_MESSAGES_DISPLAY can achieve that. But I'm having confusion on the FM. I coded it as below:
CALL FUNCTION 'CRM_MESSAGES_DISPLAY'
EXPORTING
   IV_DOCUMENT_NUMBER              = IV_REF_GUID
   IV_REPID                        = sy-repid
   IV_DYNNR                        = sy-dynnr.
May i know how can i populate my customize message into the FM's structure? and which should i populate to?
Please guide.
Thanks in advance.

Technically you are doing the wrong technique if raising an error message in the event handler or BADI. You need to use the following code construct instead
data:
       ls_msgidno type bal_s_idno,
       lt_msgidno type bal_r_idno,
       lv_save_message    type c.
* Delete existing error messages
ls_msgidno-sign       = 'I'.
ls_msgidno-option     = 'EQ'.
ls_msgidno-low-msgid = 'ZCMPL'.
ls_msgidno-low-msgno = '000'.
append ls_msgidno to lt_msgidno.
call function 'CRM_MESSAGES_DELETE'
    EXPORTING
      it_r_msgidno   = lt_msgidno
      iv_ref_object = is_customer_h_wrk-guid
      iv_caller_name = 'CUSTOMER_H'.
* Now if error message condition occurs then raise the message
      message id 'ZCMPL' type 'E' number '000'
            into lv_save_message.
      call function 'CRM_MESSAGE_COLLECT'
        EXPORTING
          iv_caller_name = 'CUSTOMER_H'
          iv_fieldname   = 'ZFIELD'
          iv_ref_object = is_customer_h_wrk-guid.
You need to replace CUSTOMER_H with the segment of the business transaction where the error is being raised and ZFIELD with the name of the field that caused the error condition.
This will then add the error message to the list of error messages for the business transaction.
Take care,
Stephen

Application tcode: crmd_order doesn't working....it's triggering a runtime error when i am trying to execute

triggering a Runtime error screen when i execute tcode: crmd_order
please give the solution......may it is a program error....

Although you are getting your dump, this is for CRM version below 2006s(52). CRMD_ORDER hasn't been technically supported on any of the newer releases of CRM for a long while.
In fact if you made AET extensions to business transactions in CRM, you can't view that data at all in that transaction code.
That being said, if SAP really wants to offer unofficial support for this transaction be my guest.
Take care,
Stephen

Error in creating a Service Order in the transaction CRMD_ORDER

Hello,
We are trying to create a service order in CRM and it shows no errors on CRM side while it is processing and saving it. But after the save is complete, it returns a error from the connected R/3 side tht says "An error occurred in system D19CLNT100 during account assignment".
Any ideas as to how can this be corrected.
The details are as under:
Diagnosis
Errors occurred when assigning an account assignment object to a business transaction. To view the error message, see the accompanying log file.
Transfer Log
Business partner with GUID 4459115E6EAB014100000000099A6565 does not exist (Notification E R11 124)
Business partner with GUID 4459115E6EAB014100000000099A6565 does not exist (Notification E R11 124)
Characteristic "Sold-to party" for business scenario "CRM Service" is missing (Notification E IAOM 007)
Characteristics for Controlling object have errors (Notification E IAOM 034)
Characteristic "Sold-to party" for business scenario "CRM Service" is missing (Notification E IAOM 007)
Characteristics for Controlling object have errors (Notification E IAOM 034)
The BP exists on both CRM and R/3 side in both tables CRMKUNNR and CRM_BUT_CUSTNO.
But probably some problem with Costing.
Any ideas are highly appreciated. Thanks.
Rgds
Priyanka

Hello Priyanka,
I have the same problem by using Service Ticket in SAP CRM 5.0.
Did you already solved this issue? If so, can you please provide the solution!?
How can I activate and check the transfer log?
Thanks and regards
Alex

Error in transaction - CRMD_ORDER

Hi,
We have created one custom transaction type (Z transaction type).
We get an error with a document created from this transaction type.
Error Description:
Message Type: Error
Reference Object: Item 10
Message Text: Item 10 Sold-to party 581457 has an order block (/// no existing cont)
Anyone has an idea why this error message displayed.
Thanks,
Manoj

Hi,
Is this error coming for all BP's?
Check in Tx- BP (Sold-to party 581457).
Select BP Role Sold to Party and click on status tab. Check if this BP is blocked Centrally . You may get error as mentioned if BP is locked.
Regards...Arup

Problem with CRMD_ORDER: error messages

Hi, i have a very urgent problem when creating a new sales order..(in crm, but not in the web application) at this moment, when a product's quantity is less than the minimum, i get an error message at the top of the page. What i need is to treat those messages, and be able to delete them if i want... is it possible ??? where can i do this ??? where are thos messages treated ???
thanks in advance !!!

i think i solved the problem at last... this is what i have done if the product's quantity <> MOQ.. :
DATA: lv_logh    TYPE balloghndl,
          lt_logh    TYPE bal_t_logh,
          lt_msgh    TYPE bal_t_msgh,
          lr_msgidno TYPE bal_r_idno.
CLEAR lt_msgidno.
REFRESH lt_msgidno.
ls_msgidno-sign = 'I'.
ls_msgidno-option = 'EQ'.
ls_msgidno-low-msgid = 'CRM_SCHEDLIN'.
ls_msgidno-low-msgno = '314'.
APPEND ls_msgidno TO lt_msgidno.
CALL FUNCTION 'CRM_MESSAGES_REGISTER'
EXPORTING
            IV_DOCNUMBER = iv_guid
CHANGING
            CV_LOG_HANDLE = lv_logh.
CLEAR lt_logh.
INSERT lv_logh INTO TABLE lt_logh.
CLEAR lt_msgh.
CALL FUNCTION 'CRM_MESSAGES_SEARCH'
EXPORTING
            it_r_msgidno   = lt_msgidno
            iv_log_handle = lv_logh
IMPORTING
            et_msg_handle = lt_msgh
EXCEPTIONS
            appl_log_error = 1
            others         = 2.
IF sy-subrc EQ 0 AND NOT lt_msgh IS INITIAL.
     CALL FUNCTION 'CRM_MESSAGES_DELETE'
            EXPORTING
              iv_log_handle = lv_logh
              it_msgh        = lt_msgh
            EXCEPTIONS
              appl_log_error = 1
              others         = 2.
ENDIF.
so, when i save a sales order, if there are error messages and the amount of all the lines for the same product are = MOQ, then the messages are deleted.

Have you ever see such error in service desk crmd_order ?

Start of processing 'Individual receipt'

Hello Priyanka,
I have the same problem by using Service Ticket in SAP CRM 5.0.
Did you already solved this issue? If so, can you please provide the solution!?
How can I activate and check the transfer log?
Thanks and regards
Alex

Error in crmd_order

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