Error in report while migartion.

Hi,
I have a problem in one report while migration.
we are migrating forms and reports from 6i to 11g (11.1.2) and database from 9i to 11g release 2.
In our old system we have one report that takes nearly 30 minutes for running.
Same report I am running in my migrating system, after a long wait nearly 1 hour report get terminated automatically.
I am running report in browser.
In old system
OS : XP 32 bit
RAM: 4 GB
Database: 9i
Forms & Report : 6i
In new system
OS : windows 7 Professonal 32 Bit
RAM: 4 GB
Database: 11.2.0.1.0
Forms & Report: 11.1.2
should I have to make some changes in some configuration file or what ?
Please help..
Thanks in advance.

parapr wrote:
Hi,
I have a problem in one report while migration.
we are migrating forms and reports from 6i to 11g (11.1.2) and database from 9i to 11g release 2.
In our old system we have one report that takes nearly 30 minutes for running.
Same report I am running in my migrating system, after a long wait nearly 1 hour report get terminated automatically.
I am running report in browser.
should I have to make some changes in some configuration file or what ?It's all about the SQL execution plan of database. Database 9i and 11gr2 doesn't use the same execution plan. You need to re-arrange the query as it needed by the 11gr2.
check the explain plan on both database and compare that.
explain plan for <your query>;
select * from table(dbms_xplan.display);Hope this helps

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    OS Version:
    Report Version: 11!
    Anonymous UUID: 8711E967-3395-F259-0577-C241B4768D8A! !
    Sleep/Wake UUID: A31DF803-DBB0-48DE-800A-9076E03B5328!
    Crashed Thread: 72 Dispatch queue: opencl_runtime!
    Adobe Premiere Pro CC Re: Serious Error shutdown message while exporting media! 501!
    2014-04-22 16:50:02.373 -0400! Mac OS X 10.9.2 (13C64)!
    Exception Type: EXC_BAD_ACCESS (SIGSEGV)!
    Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000008! !
    VM Regions Near 0x8:!
    --> !
    __TEXT 0000000100000000-0000000100003000 Re: Serious Error shutdown message while exporting media r-x/rwx SM=COW /
    Applications/Adobe Premiere Pro CC/Adobe Premiere Pro
    CC.app/Contents/MacOS/Adobe Premiere Pro CC!
    Thread 72 Crashed:: Dispatch queue: opencl_runtime!
       0  com.apple.GeForceGLDriver !
       1  com.apple.GeForceGLDriver !
       2  libGPUSupportMercury.dylib !
    0x00001234402e3ec4 0x123440000000 + 3030724! 0x00001234402e4361
    0x123440000000 + 3031905! 0x00007fff89e1f8f7 gldLoadBuffer + 80!
    0x00007fff95dedb16
    0x7fff95dbd000 + 199446! 0x00007fff95df9d61 0x7fff95dbd000 + 249185!
    0x00007fff95ddca4a
    0x7fff95dbd000 + 129610! 0x00007fff95de01f0 0x7fff95dbd000 + 143856!
       3  com.apple.opencl
       4  com.apple.opencl
       5  com.apple.opencl
       6  com.apple.opencl
       7  libdispatch.dylib !
       8  libdispatch.dylib !
       9  libdispatch.dylib !
       10  libdispatch.dylib
       11  libdispatch.dylib !
       12  libsystem_pthread.dylib
       13 libsystem_pthread.dylib
    0x00007fff8b8a82ad dispatchclient_callout + 8! 0x00007fff8b8aa68f
    dispatchqueue_drain + 451! 0x00007fff8b8ab9dd dispatchqueue_invoke + 110!
    0x00007fff8b8a9fa3 dispatchroot_queue_drain + 75! 0x00007fff8b8ab193
    dispatchworker_thread2 + 40!
    ================================
    Error code trimmed down to essentials by moderator, with full report attached.

  • An error has occurred while erasing your restore destination disk

    MacBook Pro, mid-2010 15-inch; OS X Mavericks (10.9.4); originally shipped with Snow Leopard.
    My MBP has crashed & won't start beyond the grey screen and spinning wheel. System restore from Time Machine backup won't work. I tried all these without success
    Safe mode (hold Shift during power-up)
    Verbose safe mode (hold Shift + Command + V during power-up) which reports
               ** /dev/rdisk0s2 (NO WRITE)
                   ** Root file system
                        Executing fsck_hfs (version hfs-226.1.1).
                   disk0s2: I/O error
              ...followed by some other stuff I haven't transcribed before it grinds to a halt
    Reset NVRAM (hold Option + Command + P + R during power-up)
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              Unable to set owner and group ; error 22: Invalid argument
              Unable to set permissions ; error 22: Invalid argument
    Same problem (but with various different permissions) for
              “usr/lib/libruby.2.0.dylib”
              “usr/lib/libruby.dylib”
              “Applications/Safari.app/Contents/Resources/Safari.help/Contents/Resources/inde x.html”
    Also have lots where as well as unable to set owner, group and permissions the
              Group differs; should be 80; group is 0.
    Affected items are
              “Library/Printers”
              “Library/Printers/Icons”
              “Library/Printers/InstalledPrinters.plist”
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    I repeatedly tried system restore from Time Machine backup, but get the error:
              An error has occurred while erasing your restore destination disk.  Restart your computer and then try restoring again.
    I tried erasing the hard disk partition with Disk Utility but got the error
              Volume erase failed with error couldn't unmount disk.
    Now totally out of ideas.  Have I overlooked anything?  Is my hard drive a goner?  BTW my battery is also saying "Replace soon", but I don't know if that's relevant.  All help gratefully appreciated!

    There are several ways to back up a Mac that is not fully functional. You need an external hard drive or other storage device to hold the data.
    1. Start up from the Recovery partition, from Internet Recovery, or from a local Time Machine backup volume (option key at startup.) Launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.
    2. If Method 1 fails because of disk errors, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, start up from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.
    3. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
    4. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.

  • Error exporting report with sub report and parameters

    Post Author: joncombe
    CA Forum: JAVA
    I am using the JRC to export to a PDF file a report that has a sub report within it. Both the main and subreport connect to an Oracle database via an Oracle ODBC connection and both share a single parameter, RUN_ID. I need to set a value for the parameter in both reports. If I don't do that I get this error:-com.crystaldecisions.reports.exportinterface.exceptions.ExportException: Some parameters are missing valuesI have the following code to update the parameters in both reports.                     ParameterField thisParameter1           = new ParameterField ( );                   ParameterField thisParameter2           = new ParameterField ( );                   Values thisValue1                       = new Values ( );                   Values thisValue2                       = new Values ( );                   ParameterFieldDiscreteValue thisParamDV1= new ParameterFieldDiscreteValue();                   ParameterFieldDiscreteValue thisParamDV2= new ParameterFieldDiscreteValue();                   thisParameter1.setReportName("");                   thisParameter2.setReportName("DQA_GER_Adressverification.rpt");                   thisParameter1.setName("RUN_ID");                   thisParameter2.setName("RUN_ID");                   thisParameter1.setType(FieldValueType.numberField);                   thisParameter2.setType(FieldValueType.numberField);                   thisParamDV1.setValue(254);                   thisParamDV2.setValue(254);                   thisValue1.add(thisParamDV1);                   thisValue2.add(thisParamDV2);                   thisParameter1.setCurrentValues(thisValue1);                   thisParameter2.setCurrentValues(thisValue2);                   parameterFields.add(thisParameter1);                   parameterFields.add(thisParameter2);                  ReportStateInfo repStateInfo = new ReportStateInfo();                  repStateInfo.setParameterFields(parameterFields);                  reqCont.setReportStateInfo(repStateInfo);  With this code in place I have found that if I run using the JRC supplied with Crystal Reports for Eclipse I get the following error:-ERROR - QueryEngine error: verify database failed.ERROR - Disk Exporter: no output file was created by an exporterERROR - PdfExporter: caught Exception in PDFFormatter.finalizeFormatJob (from destination?); aborting exportjava.lang.IllegalArgumentException        at com.crystaldecisions.reports.exporters.destination.disk.c.a(Unknown Source)        at com.crystaldecisions.reports.exporters.format.page.pdf.b.a(Unknown Source)        at com.crystaldecisions.reports.a.e.if(Unknown Source)        at com.crystaldecisions.reports.formatter.a.c.if(Unknown Source)        at com.crystaldecisions.reports.formatter.a.c.a(Unknown Source)        at com.businessobjects.reports.sdk.b.b.int(Unknown Source)        at com.businessobjects.reports.sdk.JRCCommunicationAdapter.request(Unknown Source)        at com.crystaldecisions.proxy.remoteagent.x.a(Unknown Source)        at com.crystaldecisions.proxy.remoteagent.q.a(Unknown Source)        at com.crystaldecisions.sdk.occa.report.application.dd.a(Unknown Source)        at com.crystaldecisions.sdk.occa.report.application.ReportSource.a(Unknown Source)        at com.crystaldecisions.sdk.occa.report.application.ReportSource.a(Unknown Source)        at com.crystaldecisions.sdk.occa.report.application.ReportSource.export(Unknown Source)        at com.crystaldecisions.sdk.occa.report.application.AdvancedReportSource.export(Unknown Source)        at com.crystaldecisions.sdk.occa.report.application.NonDCPAdvancedReportSource.export(Unknown Source)        at com.crystaldecisions.reports.reportengineinterface.JPEReportSource.export(Unknown Source)        at crystalreportrunner.ReportExporter.exportReport(ReportExporter.java:174)        at crystalreportrunner.CrystalReportRunner.main(CrystalReportRunner.java:91)ERROR - Failed to export reportcom.crystaldecisions.reports.exporters.format.page.pdf.a.a: Unexpected exception thrown        at com.crystaldecisions.reports.exporters.format.page.pdf.b.a(Unknown Source)        at com.crystaldecisions.reports.a.e.if(Unknown Source)        at com.crystaldecisions.reports.formatter.a.c.if(Unknown Source)        at com.crystaldecisions.reports.formatter.a.c.a(Unknown Source)        at com.businessobjects.reports.sdk.b.b.int(Unknown Source)        at com.businessobjects.reports.sdk.JRCCommunicationAdapter.request(Unknown Source)        at com.crystaldecisions.proxy.remoteagent.x.a(Unknown Source)        at com.crystaldecisions.proxy.remoteagent.q.a(Unknown Source)        at com.crystaldecisions.sdk.occa.report.application.dd.a(Unknown Source)        at com.crystaldecisions.sdk.occa.report.application.ReportSource.a(Unknown Source)        at com.crystaldecisions.sdk.occa.report.application.ReportSource.a(Unknown Source)        at com.crystaldecisions.sdk.occa.report.application.ReportSource.export(Unknown Source)        at com.crystaldecisions.sdk.occa.report.application.AdvancedReportSource.export(Unknown Source)        at com.crystaldecisions.sdk.occa.report.application.NonDCPAdvancedReportSource.export(Unknown Source)        at com.crystaldecisions.reports.reportengineinterface.JPEReportSource.export(Unknown Source)        at crystalreportrunner.ReportExporter.exportReport(ReportExporter.java:174)        at crystalreportrunner.CrystalReportRunner.main(CrystalReportRunner.java:91)Caused by: java.lang.IllegalArgumentException        at com.crystaldecisions.reports.exporters.destination.disk.c.a(Unknown Source)        ... 17 moreERROR - JRCAgent1 detected an exception: An error occured while exporting the report        at com.businessobjects.reports.sdk.b.b.int(Unknown Source)        at com.businessobjects.reports.sdk.JRCCommunicationAdapter.request(Unknown Source)        at com.crystaldecisions.proxy.remoteagent.x.a(Unknown Source)        at com.crystaldecisions.proxy.remoteagent.q.a(Unknown Source)        at com.crystaldecisions.sdk.occa.report.application.dd.a(Unknown Source)        at com.crystaldecisions.sdk.occa.report.application.ReportSource.a(Unknown Source)        at com.crystaldecisions.sdk.occa.report.application.ReportSource.a(Unknown Source)        at com.crystaldecisions.sdk.occa.report.application.ReportSource.export(Unknown Source)        at com.crystaldecisions.sdk.occa.report.application.AdvancedReportSource.export(Unknown Source)        at com.crystaldecisions.sdk.occa.report.application.NonDCPAdvancedReportSource.export(Unknown Source)        at com.crystaldecisions.reports.reportengineinterface.JPEReportSource.export(Unknown Source)        at crystalreportrunner.ReportExporter.exportReport(ReportExporter.java:174)        at crystalreportrunner.CrystalReportRunner.main(CrystalReportRunner.java:91)Error exporting report : report. Error is ReportSDKException: An error occured while exporting the reportAn error occured while exporting the reportcom.businessobjects.reports.sdk.d.byte(Unknown Source)com.businessobjects.reports.sdk.JRCCommunicationAdapter.a(Unknown Source)com.businessobjects.reports.sdk.JRCCommunicationAdapter.request(Unknown Source)com.crystaldecisions.proxy.remoteagent.x.a(Unknown Source)com.crystaldecisions.proxy.remoteagent.q.a(Unknown Source)com.crystaldecisions.sdk.occa.report.application.dd.a(Unknown Source)com.crystaldecisions.sdk.occa.report.application.ReportSource.a(Unknown Source)com.crystaldecisions.sdk.occa.report.application.ReportSource.a(Unknown Source)com.crystaldecisions.sdk.occa.report.application.ReportSource.export(Unknown Source)com.crystaldecisions.sdk.occa.report.application.AdvancedReportSource.export(Unknown Source)com.crystaldecisions.sdk.occa.report.application.NonDCPAdvancedReportSource.export(Unknown Source)com.crystaldecisions.reports.reportengineinterface.JPEReportSource.export(Unknown Source) With the JRC supplied with Crystal Reports XIR2 I get this error:- INFO - PdfExporter: serializing pdf document and cleaning upINFO - Disk Exporter: verifying export to destinationERROR - Disk Exporter: no output file was created by an exporterERROR - PdfExporter: caught Exception in PDFFormatter.finalizeFormatJob (from destination?); aborting exportjava.lang.IllegalArgumentException        at com.crystaldecisions.reports.exporters.destination.disk.c.a(Unknown Source)        at com.crystaldecisions.reports.exporters.format.page.pdf.b.a(Unknown Source)        at com.crystaldecisions.reports.a.e.if(Unknown Source)        at com.crystaldecisions.reports.formatter.a.c.if(Unknown Source)        at com.crystaldecisions.reports.formatter.a.c.a(Unknown Source)        at com.businessobjects.reports.sdk.b.i.int(Unknown Source)        at com.businessobjects.reports.sdk.JRCCommunicationAdapter.request(Unknown Source)        at com.crystaldecisions.proxy.remoteagent.y.a(Unknown Source)        at com.crystaldecisions.proxy.remoteagent.r.a(Unknown Source)        at com.crystaldecisions.sdk.occa.report.application.cf.a(Unknown Source)        at com.crystaldecisions.sdk.occa.report.application.ReportSource.a(Unknown Source)        at com.crystaldecisions.sdk.occa.report.application.ReportSource.a(Unknown Source)        at com.crystaldecisions.sdk.occa.report.application.ReportSource.export(Unknown Source)        at com.crystaldecisions.sdk.occa.report.application.AdvancedReportSource.export(Unknown Source)        at com.crystaldecisions.sdk.occa.report.application.NonDCPAdvancedReportSource.export(Unknown Source)        at crystalreportrunner.ReportExporter.exportReport(ReportExporter.java:174)        at crystalreportrunner.CrystalReportRunner.main(CrystalReportRunner.java:91)INFO - Disk Exporter: finalizing export to destinationERROR - JRCAgent1 detected an exception: java.lang.NullPointerException        at oracle.jdbc.driver.T4C8Oall.getNumRows(T4C8Oall.java:870)        at oracle.jdbc.driver.T4CStatement.executeForDescribe(T4CStatement.java:811)        at oracle.jdbc.driver.OracleStatement.executeMaybeDescribe(OracleStatement.java:1037)        at oracle.jdbc.driver.T4CStatement.executeMaybeDescribe(T4CStatement.java:830)        at oracle.jdbc.driver.OracleStatement.doExecuteWithTimeout(OracleStatement.java:1132)        at oracle.jdbc.driver.OracleStatement.executeInternal(OracleStatement.java:1687)        at oracle.jdbc.driver.OracleStatement.execute(OracleStatement.java:1653)        at com.crystaldecisions.reports.queryengine.driverImpl.o.ew(Unknown Source)        at com.crystaldecisions.reports.queryengine.driverImpl.o.if(Unknown Source)        at com.crystaldecisions.reports.queryengine.ao.d4(Unknown Source)        at com.crystaldecisions.reports.queryengine.ao.f(Unknown Source)        at com.crystaldecisions.reports.queryengine.ao.dP(Unknown Source)        at com.crystaldecisions.reports.queryengine.av.if(Unknown Source)        at com.crystaldecisions.reports.queryengine.ba.if(Unknown Source)        at com.crystaldecisions.reports.queryengine.ba.do(Unknown Source)        at com.crystaldecisions.reports.queryengine.ba.try(Unknown Source)        at com.crystaldecisions.reports.queryengine.ba.for(Unknown Source)        at com.crystaldecisions.reports.reportdefinition.datainterface.j.a(Unknown Source)        at com.crystaldecisions.reports.dataengine.j.a(Unknown Source)        at com.crystaldecisions.reports.dataengine.j.a(Unknown Source)        at com.crystaldecisions.reports.dataengine.a9.if(Unknown Source)        at com.crystaldecisions.reports.dataengine.a9.a(Unknown Source)        at com.crystaldecisions.reports.formatter.formatter.objectformatter.bv.a(Unknown Source)        at com.crystaldecisions.reports.formatter.formatter.objectformatter.bv.a(Unknown Source)        at com.crystaldecisions.reports.formatter.formatter.objectformatter.be.a(Unknown Source)        at com.crystaldecisions.reports.formatter.formatter.objectformatter.be.g(Unknown Source)        at com.crystaldecisions.reports.formatter.formatter.objectformatter.i.g(Unknown Source)        at com.crystaldecisions.reports.formatter.formatter.objectformatter.be.for(Unknown Source)        at com.crystaldecisions.reports.formatter.formatter.objectformatter.bt.a(Unknown Source)        at com.crystaldecisions.reports.formatter.formatter.objectformatter.bv.a(Unknown Source)        at com.crystaldecisions.reports.formatter.formatter.objectformatter.bv.a(Unknown Source)        at com.crystaldecisions.reports.formatter.formatter.objectformatter.bf.a(Unknown Source)        at com.crystaldecisions.reports.formatter.formatter.objectformatter.cd.for(Unknown Source)        at com.crystaldecisions.reports.formatter.formatter.objectformatter.cd.for(Unknown Source)        at com.crystaldecisions.reports.formatter.formatter.objectformatter.b3.for(Unknown Source)        at com.crystaldecisions.reports.formatter.formatter.objectformatter.bt.a(Unknown Source)        at com.crystaldecisions.reports.formatter.formatter.objectformatter.cd.a(Unknown Source)        at com.crystaldecisions.reports.formatter.formatter.objectformatter.cd.a(Unknown Source)        at com.crystaldecisions.reports.formatter.formatter.objectformatter.cd.a(Unknown Source)        at com.crystaldecisions.reports.formatter.formatter.objectformatter.ca.a(Unknown Source)        at com.crystaldecisions.reports.formatter.formatter.objectformatter.a9.a(Unknown Source)        at com.crystaldecisions.reports.formatter.formatter.e.m.a(Unknown Source)        at com.crystaldecisions.reports.formatter.formatter.objectformatter.cd.for(Unknown Source)        at com.crystaldecisions.reports.formatter.formatter.objectformatter.cd.for(Unknown Source)        at com.crystaldecisions.reports.formatter.formatter.objectformatter.b3.for(Unknown Source)        at com.crystaldecisions.reports.formatter.formatter.e.m.for(Unknown Source)        at com.crystaldecisions.reports.formatter.formatter.objectformatter.bt.a(Unknown Source)        at com.crystaldecisions.reports.formatter.formatter.e.p.k(Unknown Source)        at com.crystaldecisions.reports.formatter.formatter.e.p.null(Unknown Source)        at com.crystaldecisions.reports.formatter.formatter.e.p.k(Unknown Source)        at com.crystaldecisions.reports.formatter.formatter.e.p.az(Unknown Source)        at com.crystaldecisions.reports.formatter.a.c.a(Unknown Source)        at com.crystaldecisions.reports.formatter.a.c.if(Unknown Source)        at com.crystaldecisions.reports.formatter.a.c.a(Unknown Source)        at com.businessobjects.reports.sdk.b.i.int(Unknown Source)        at com.businessobjects.reports.sdk.JRCCommunicationAdapter.request(Unknown Source)        at com.crystaldecisions.proxy.remoteagent.y.a(Unknown Source)        at com.crystaldecisions.proxy.remoteagent.r.a(Unknown Source)        at com.crystaldecisions.sdk.occa.report.application.cf.a(Unknown Source)        at com.crystaldecisions.sdk.occa.report.application.ReportSource.a(Unknown Source)        at com.crystaldecisions.sdk.occa.report.application.ReportSource.a(Unknown Source)        at com.crystaldecisions.sdk.occa.report.application.ReportSource.export(Unknown Source)        at com.crystaldecisions.sdk.occa.report.application.AdvancedReportSource.export(Unknown Source)        at com.crystaldecisions.sdk.occa.report.application.NonDCPAdvancedReportSource.export(Unknown Source)        at crystalreportrunner.ReportExporter.exportReport(ReportExporter.java:174)        at crystalreportrunner.CrystalReportRunner.main(CrystalReportRunner.java:91)I believe the error is that the SQL query in the main report is being updated with the RUN_ID but the SQL in the sub-report is not. I am not sure why the update to set the RUN_ID in the second SQL query fails, but it seems to me the JRC is not detecting it as a missing parameter and is passing the SQL including {?RUN_ID} to Oracle, causing the JDBC driver to fail with this NullPointerException. I think this because further up in the log I see this:-INFO - Executing query: SELECT v.* FROM v_ger_main vwhere v.run_id = 254INFO - Verifying databaseINFO - Executing query: SELECT h.* FROM v_ger_av_ls_tagging hwhere h.run_id = {?RUN_ID}ERROR - QueryEngine error: verify database failed.Both connections are from the same database, but the first has the updated value (254) whilst the second query still seems to have the parameter and so fails to verify.Can someone suggest how I can fix this problem or if I have missed something that is required?Thanks.Jon.

    Post Author: Ted Ueda
    CA Forum: JAVA
    What happens if, instead of passing in parameter field values, you pass the report source object to the viewer (ReportViewerBean for stand-alone or CrystalReportViewer for web)?  The viewer should introspect the report for the parameter fields and bring up a parameter field entry dialog box.  Does such a dialog box come up?  Is only the main report parameter field queried for, or both main and subreport paramter fields?  When you enter correct values for the field, does the report display?
    Hopefully, the above should narrow down the issue.
    By the way, JRC doesn't support ODBC connections, only Java based connectivity such as JDBC, JavaBeans and XML.  If you have a report with ODBC, then it looks for a JNDI connection with the same name.
    Sincerely,
    Ted Ueda

  • Error message while opening a project: "an error was encountered while loading the image"

    We've run into a new error message here today:
    an error was encountered while loading the image
    It appears when we try to load a recorded project. It occurs on both the cp-file and the backup file.
    It's on a windows 7-machine.
    Anyone encountered it and knows what it means?
    is the project lost forever?

    Hi there
    Hmmm, it may be related to Windows 7, but let's check the obvious stuff first.
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    Assuming the project isn't on a network, all still may not be lost. The next thing to try would be to create a new blank project sized identically to the one that seems to have gone south. Then click File > Import > Slides/Objects and see if you can import the content from the errant project into the new.
    And if those steps fail, it's likely time to restart from scratch. But depending on what you have done so far and how you have done it, you might be able to salvage some of it by playing back the content (assuming you have published it during testing) and record what you are playing back with Captivate.
    Best of luck to you in sorting things. You should also consider filing a Bug Report.
    Cheers... Rick
    Helpful and Handy Links
    Captivate Wish Form/Bug Reporting Form
    Adobe Certified Captivate Training
    SorcerStone Blog
    Captivate eBooks

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