Error in starting MDM Server from MDM Console

Question

Hi,
I have installed SAP MDM 5.5 SP05 on Windows 2003 Server.
When i try to start the MDM Server (i.e. MDM Service) from the MDM console it gives me the following error:
<i>Error Starting apmdmd(MDM Server): The machine 'apmdmd' is not Windows-based. The MDM server cannot be started from this application; please use CLIX on the machine instead. </i>
But if i start the MDM Service manually and then mount the server, it works fine.
Kindly help.
Regards,
Chintan Sheth

Answer 1

It sounds to me like a problem potentially with either the permissions of the Windows user or perhaps a software firewall. The Console uses a low-level Windows API function to determine if the target machine on which MDS is installed is Windows-based. This function may be blocked by some OS or firewall-level setting. This may be the case even if you are able to use the same client machine to connect to the target machine via the Service Control Manager and start MDS from there.
I would like to help with this problem, but I need to know a few more things:
When the problem occurs, is the Console running on the same Windows machine as MDS?
You mentioned Windows 2003 Server... when you run the Console on this machine, are you logged in as an Administrator of the machine? And do you still get the error when you attempt to start MDS from within the Console?
Once MDS is started, and you mount it within the Console, are you having any other problems, such as logging in to a repository, or viewing logs?
Is there a firewall installed on the machine or machines that the software is installed on? We may have to review the settings of the firewall, or try temporarily disabling it (on both ends, or at least on the machine running MDS), to see if the problem goes away -- then we'll know the problem is with the firewall settings.
CLIX is a fine workaround if you can use it, but clearly this problem needs to be rectified.
-cleo