Error installing Essbase 11.1.2 version

I am trying to install essbase version 11.1.2 as a new install on a linux box with RHEL5. I downloaded the below files and unzipped them
-Installer
-Foundation 1 thru 4
Server 1 and Server2
Additional Content Release 11.1.2.0.0
When i unzipped them and after the ususal process (copying over assemblies from all the unzipped folders ) to the assemblies folder in the Installer directory and ran the installTool.sh -console i see the below errror. Any ideas ?
Looks like the pre installation steps were successful but it still errors out.
Starting Upgrade check...Ok
EPMINS-01002: All installation prerequisites have been met. Starting EPM System Installer.
java.lang.reflect.InvocationTargetException
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at com.hyperion.install.wizard.splash.Splasher.invokeMain(Splasher.java:80)
at com.hyperion.install.wizard.splash.Splasher.main(Splasher.java:70)
Caused by: java.lang.NumberFormatException: For input string: "essbase_services"
at java.lang.NumberFormatException.forInputString(NumberFormatException.java:48)
at java.lang.Integer.parseInt(Integer.java:449)
at java.lang.Integer.parseInt(Integer.java:499)
at com.hyperion.install.sw.ISVersion.parse(ISVersion.java:60)
at com.hyperion.install.sw.AssemblyBundle.<init>(AssemblyBundle.java:55)
at com.hyperion.install.context.LocalInstallContext.lookupISMP(LocalInstallContext.java:157)
at com.hyperion.install.context.LocalInstallContext.<init>(LocalInstallContext.java:70)
at com.hyperion.install.context.LocalInstallContext.initialize(LocalInstallContext.java:102)
at com.hyperion.install.wizard.Main.main(Main.java:301)
... 6 more

Was this issue ever fixed? I am getting a similar error. I am installing essbase 11.1.2 on RHEL 5 64-bit. I have unzipped the 4 foundation services binaries (V20815-01.zip, V20816-01.zip, V20817-01.zip, V20802-01.zip), the EPM installer (V20847-01.zip) along with EPM Additional content (V20843-01.zip) and the 2 Essbase zip files (V20783-01.zip and V20787-01.zip) and kept them /export/softstage.
I am trying to run .installTool.sh -record ess.rsp and I am getting the following error:
# ./installTool.sh -record ess.rsp
./installTool.sh: line 60: java: command not found
I re-downloaded all the zip files from edelivery and re-unzipped them. But still the same error.. Looks like I am missing some files or some kind of Java library..
Any pointers?
Thanks,
Sudhi.

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    2009-07-21 13:47:28 [5704]  AFL: AFL2Impl::CheckNonTrialSerialNumber ENDED
    2009-07-21 13:47:28 [5704]  AFL: AFL2Impl::freeAULResources STARTED
    2009-07-21 13:47:28 [5704]  AFL: AFL2Impl::freeAULResources ENDED
    2009-07-21 13:47:28 [5704]  AFL: afl_sa_check_nontrial_parent_serialnumber STOPPED 33
    2009-07-21 13:47:28 [5704]  AFL: Releasing Logger
    Any ideas?
    Thanks

    If you have not done so, make sure that your Account is an Administrator. Turn off ALL Anti-virus, pop-up blockers and sypware programs.
    As later Adobe installers rely heavily on Flash, I'd make sure to have the very latest Flash Player (free from Adobe).
    If this fails to resolve the issue, you might try to install from Safe Mode. IIRC, PrPro will NOT allow for this, though PS still does. Still, you can test my memory here.
    Good luck, and I'm sure others will have additional ideas for you,
    Hunt

  • Error 404--Not Found - After Installing Essbase 11.1.2.2

    Hi,
    I have experienced error.
    I have one box of EPM 11.1.2.2, using Windows 2008. After installing Foundation and configuring it, there's no problem at all. I can open workspace and interop as well.
    However I added Essbase, installing and configuring it. But after installing Essbase, I managed to turn on Hyperion Shared Service again, it didn't work.
    The error says:
    Error 404--Not Found
    From RFC 2068 Hypertext Transfer Protocol -- HTTP/1.1:
    10.4.5 404 Not Found
    The server has not found anything matching the Request-URI. No indication is given of whether the condition is temporary or permanent.
    If the server does not wish to make this information available to the client, the status code 403 (Forbidden) can be used instead. The 410 (Gone) status code SHOULD be used if the server knows, through some internally configurable mechanism, that an old resource is permanently unavailable and has no forwarding address.
    What I have done is reconfiguring Shared Service, Essbase also. But no luck at all.
    Does anybody have the clue, please advise. Thanks.

    Hi John,
    I got error like this on the log:
    <Jun 15, 2012 1:06:18 AM ICT> <Info> <Security> <BEA-090905> <Disabling CryptoJ JCE Provider self-integrity check for better startup performance. To enable this check, specify -Dweblogic.security.allowCryptoJDefaultJCEVerification=true>
    <Jun 15, 2012 1:06:18 AM ICT> <Info> <Security> <BEA-090906> <Changing the default Random Number Generator in RSA CryptoJ from ECDRBG to FIPS186PRNG. To disable this change, specify -Dweblogic.security.allowCryptoJDefaultPRNG=true>
    <Jun 15, 2012 1:06:18 AM ICT> <Notice> <WebLogicServer> <BEA-000395> <Following extensions directory contents added to the end of the classpath:
    C:\Oracle\Middleware\user_projects\domains\EPMSystem\lib\audit-client.jar;C:\Oracle\Middleware\user_projects\domains\EPMSystem\lib\css.jar;C:\Oracle\Middleware\user_projects\domains\EPMSystem\lib\ctg_custom.jar;C:\Oracle\Middleware\user_projects\domains\EPMSystem\lib\ldapbp.jar;C:\Oracle\Middleware\user_projects\domains\EPMSystem\lib\opencsv-1.8.jar;C:\Oracle\Middleware\user_projects\domains\EPMSystem\lib\registry-api.jar;C:\Oracle\Middleware\user_projects\domains\EPMSystem\lib\wlpool.jar>
    <Jun 15, 2012 1:06:19 AM ICT> <Info> <WebLogicServer> <BEA-000377> <Starting WebLogic Server with Oracle JRockit(R) Version R28.2.0-79-146777-1.6.0_29-20111005-1808-windows-x86_64 from Oracle Corporation>
    <Jun 15, 2012 1:06:20 AM ICT> <Info> <Management> <BEA-141107> <Version: WebLogic Server 10.3.6.0 Tue Nov 15 08:52:36 PST 2011 1441050 >
    <Jun 15, 2012 1:06:22 AM ICT> <Notice> <WebLogicServer> <BEA-000365> <Server state changed to STARTING>
    <Jun 15, 2012 1:06:22 AM ICT> <Info> <WorkManager> <BEA-002900> <Initializing self-tuning thread pool>
    <Jun 15, 2012 1:06:22 AM ICT> <Notice> <Log Management> <BEA-170019> <The server log file C:\Oracle\Middleware\user_projects\domains\EPMSystem\servers\EPMServer0\logs\EPMServer0.log is opened. All server side log events will be written to this file.>
    <Jun 15, 2012 1:06:58 AM ICT> <Notice> <Security> <BEA-090082> <Security initializing using security realm myrealm.>
    <Jun 15, 2012 1:06:58 AM ICT> <Notice> <Security> <BEA-090083> <Storing boot identity in the file: C:\Oracle\Middleware\user_projects\domains\EPMSystem\servers\EPMServer0\security\boot.properties>
    <Jun 15, 2012 1:07:12 AM ICT> <Notice> <WebLogicServer> <BEA-000365> <Server state changed to STANDBY>
    <Jun 15, 2012 1:07:12 AM ICT> <Notice> <WebLogicServer> <BEA-000365> <Server state changed to STARTING>
    <Jun 15, 2012 1:07:15 AM ICT> <Error> <JDBC> <BEA-001112> <Test "select count(*) from HSS_COMPONENT_TYPES" set up for pool "EPMSystemRegistry" failed with exception: "java.sql.SQLSyntaxErrorException: ORA-00942: table or view does not exist
    ".>
    <Jun 15, 2012 1:07:43 AM ICT> <Warning> <Munger> <BEA-2156203> <A version attribute was not found in element application in the deployment descriptor in C:\Oracle\Middleware\EPMSystem11R1\products\Essbase\aps\AppServer\InstallableApps\Common\aps.ear/META-INF/application.xml. A version attribute is required, but this version of the Weblogic Server will assume that the JEE5 is used. Future versions of the Weblogic Server will reject descriptors that do not specify the JEE version.>
    <Jun 15, 2012 1:07:43 AM ICT> <Warning> <Munger> <BEA-2156203> <A version attribute was not found in element application in the deployment descriptor in C:\Oracle\Middleware\user_projects\domains\EPMSystem\servers\EPMServer0\tmp\servers\EPMServer0\tmp\_WL_user\APS_11.1.2.0\mizf54/META-INF/application.xml. A version attribute is required, but this version of the Weblogic Server will assume that the JEE5 is used. Future versions of the Weblogic Server will reject descriptors that do not specify the JEE version.>
    <Jun 15, 2012 1:07:45 AM ICT> <Warning> <Munger> <BEA-2156203> <A version attribute was not found in element web-app in the deployment descriptor in C:\Oracle\Middleware\user_projects\domains\EPMSystem\servers\EPMServer0\tmp\servers\EPMServer0\tmp\_WL_user\SHAREDSERVICES_11.1.2.0\dt7o9d\interop.war/WEB-INF/web.xml. A version attribute is required, but this version of the Weblogic Server will assume that the JEE5 is used. Future versions of the Weblogic Server will reject descriptors that do not specify the JEE version.>
    <Jun 15, 2012 1:08:10 AM ICT> <Error> <JDBC> <BEA-001112> <Test "select count(*) from HSS_COMPONENT_TYPES" set up for pool "EPMSystemRegistry" failed with exception: "java.sql.SQLSyntaxErrorException: ORA-00942: table or view does not exist
    ".>
    <Jun 15, 2012 1:08:11 AM ICT> <Error> <JDBC> <BEA-001112> <Test "select count(*) from HSS_COMPONENT_TYPES" set up for pool "EPMSystemRegistry" failed with exception: "java.sql.SQLSyntaxErrorException: ORA-00942: table or view does not exist
    ".>
    COMP ID = oracle.EPMOHPS
    Hyperion Provider Services - Release 11.1.2.2.100.2167
    Copyright (c) 1991, 2012 Oracle and / or its affiliates. All rights reserved.
    connection mode : HTTP
    essbase.properties: C:\Oracle\Middleware\EPMSystem11R1/common/EssbaseJavaAPI/11.1.2.0/bin/essbase.properties
    java System properties -DESS_ES_HOME: C:\Oracle\Middleware\EPMSystem11R1/common/EssbaseJavaAPI/11.1.2.0
    <Jun 15, 2012 1:08:12 AM ICT> <Error> <JDBC> <BEA-001112> <Test "select count(*) from HSS_COMPONENT_TYPES" set up for pool "EPMSystemRegistry" failed with exception: "java.sql.SQLSyntaxErrorException: ORA-00942: table or view does not exist
    ".>
    <Jun 15, 2012 1:08:13 AM ICT> <Error> <JDBC> <BEA-001112> <Test "select count(*) from HSS_COMPONENT_TYPES" set up for pool "EPMSystemRegistry" failed with exception: "java.sql.SQLSyntaxErrorException: ORA-00942: table or view does not exist
    ".>
    <Jun 15, 2012 1:08:13 AM ICT> <Error> <HTTP> <BEA-101216> <Servlet: "JAPI" failed to preload on startup in Web application: "/aps".
    javax.servlet.ServletException: Cannot initialize Provider Services server framework.
         at com.essbase.server.plugins.http.EssbaseEnterprise.init(Unknown Source)
         at weblogic.servlet.internal.StubSecurityHelper$ServletInitAction.run(StubSecurityHelper.java:283)
         at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
         at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:120)
         at weblogic.servlet.internal.StubSecurityHelper.createServlet(StubSecurityHelper.java:64)
         Truncated. see log file for complete stacktrace
    >
    <Jun 15, 2012 1:08:13 AM ICT> <Error> <Deployer> <BEA-149231> <Unable to set the activation state to true for the application 'APS [Version=11.1.2.0]'.
    weblogic.application.ModuleException: [HTTP:101216]Servlet: "JAPI" failed to preload on startup in Web application: "/aps".
    javax.servlet.ServletException: Cannot initialize Provider Services server framework.
         at com.essbase.server.plugins.http.EssbaseEnterprise.init(Unknown Source)
         at weblogic.servlet.internal.StubSecurityHelper$ServletInitAction.run(StubSecurityHelper.java:283)
         at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
         at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:120)
         at weblogic.servlet.internal.StubSecurityHelper.createServlet(StubSecurityHelper.java:64)
         at weblogic.servlet.internal.StubLifecycleHelper.createOneInstance(StubLifecycleHelper.java:58)
         at weblogic.servlet.internal.StubLifecycleHelper.<init>(StubLifecycleHelper.java:48)
         at weblogic.servlet.internal.ServletStubImpl.prepareServlet(ServletStubImpl.java:539)
         at weblogic.servlet.internal.WebAppServletContext.preloadServlet(WebAppServletContext.java:1981)
         at weblogic.servlet.internal.WebAppServletContext.loadServletsOnStartup(WebAppServletContext.java:1955)
         at weblogic.servlet.internal.WebAppServletContext.preloadResources(WebAppServletContext.java:1874)
         at weblogic.servlet.internal.WebAppServletContext.start(WebAppServletContext.java:3155)
         at weblogic.servlet.internal.WebAppModule.startContexts(WebAppModule.java:1518)
         at weblogic.servlet.internal.WebAppModule.start(WebAppModule.java:487)
         at weblogic.application.internal.flow.ModuleStateDriver$3.next(ModuleStateDriver.java:427)
         at weblogic.application.utils.StateMachineDriver.nextState(StateMachineDriver.java:52)
         at weblogic.application.internal.flow.ModuleStateDriver.start(ModuleStateDriver.java:119)
         at weblogic.application.internal.flow.ScopedModuleDriver.start(ScopedModuleDriver.java:201)
         at weblogic.application.internal.flow.ModuleListenerInvoker.start(ModuleListenerInvoker.java:249)
         at weblogic.application.internal.flow.ModuleStateDriver$3.next(ModuleStateDriver.java:427)
         at weblogic.application.utils.StateMachineDriver.nextState(StateMachineDriver.java:52)
         at weblogic.application.internal.flow.ModuleStateDriver.start(ModuleStateDriver.java:119)
         at weblogic.application.internal.flow.StartModulesFlow.activate(StartModulesFlow.java:28)
         at weblogic.application.internal.BaseDeployment$2.next(BaseDeployment.java:672)
         at weblogic.application.utils.StateMachineDriver.nextState(StateMachineDriver.java:52)
         at weblogic.application.internal.BaseDeployment.activate(BaseDeployment.java:212)
         at weblogic.application.internal.EarDeployment.activate(EarDeployment.java:59)
         at weblogic.application.internal.DeploymentStateChecker.activate(DeploymentStateChecker.java:161)
         at weblogic.deploy.internal.targetserver.AppContainerInvoker.activate(AppContainerInvoker.java:79)
         at weblogic.deploy.internal.targetserver.BasicDeployment.activate(BasicDeployment.java:184)
         at weblogic.deploy.internal.targetserver.BasicDeployment.activateFromServerLifecycle(BasicDeployment.java:361)
         at weblogic.management.deploy.internal.DeploymentAdapter$1.doActivate(DeploymentAdapter.java:52)
         at weblogic.management.deploy.internal.DeploymentAdapter.activate(DeploymentAdapter.java:200)
         at weblogic.management.deploy.internal.AppTransition$2.transitionApp(AppTransition.java:31)
         at weblogic.management.deploy.internal.ConfiguredDeployments.transitionApps(ConfiguredDeployments.java:240)
         at weblogic.management.deploy.internal.ConfiguredDeployments.activate(ConfiguredDeployments.java:170)
         at weblogic.management.deploy.internal.ConfiguredDeployments.deploy(ConfiguredDeployments.java:124)
         at weblogic.management.deploy.internal.DeploymentServerService.resume(DeploymentServerService.java:181)
         at weblogic.management.deploy.internal.DeploymentServerService.start(DeploymentServerService.java:97)
         at weblogic.t3.srvr.SubsystemRequest.run(SubsystemRequest.java:64)
         at weblogic.work.ExecuteThread.execute(ExecuteThread.java:256)
         at weblogic.work.ExecuteThread.run(ExecuteThread.java:221)
         at weblogic.servlet.internal.WebAppModule.startContexts(WebAppModule.java:1520)
         at weblogic.servlet.internal.WebAppModule.start(WebAppModule.java:484)
         at weblogic.application.internal.flow.ModuleStateDriver$3.next(ModuleStateDriver.java:425)
         at weblogic.application.utils.StateMachineDriver.nextState(StateMachineDriver.java:52)
         at weblogic.application.internal.flow.ModuleStateDriver.start(ModuleStateDriver.java:119)
         Truncated. see log file for complete stacktrace
    Caused By: javax.servlet.ServletException: Cannot initialize Provider Services server framework.
         at com.essbase.server.plugins.http.EssbaseEnterprise.init(Unknown Source)
         at weblogic.servlet.internal.StubSecurityHelper$ServletInitAction.run(StubSecurityHelper.java:283)
         at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
         at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:120)
         at weblogic.servlet.internal.StubSecurityHelper.createServlet(StubSecurityHelper.java:64)
         Truncated. see log file for complete stacktrace
    >
    <Jun 15, 2012 1:08:13 AM ICT> <Error> <JDBC> <BEA-001112> <Test "select count(*) from HSS_COMPONENT_TYPES" set up for pool "EPMSystemRegistry" failed with exception: "java.sql.SQLSyntaxErrorException: ORA-00942: table or view does not exist
    ".>
    <Jun 15, 2012 1:08:13 AM ICT> <Error> <JDBC> <BEA-001112> <Test "select count(*) from HSS_COMPONENT_TYPES" set up for pool "EPMSystemRegistry" failed with exception: "java.sql.SQLSyntaxErrorException: ORA-00942: table or view does not exist
    ".>
    <Jun 15, 2012 1:08:13 AM ICT> <Error> <JDBC> <BEA-001112> <Test "select count(*) from HSS_COMPONENT_TYPES" set up for pool "EPMSystemRegistry" failed with exception: "java.sql.SQLSyntaxErrorException: ORA-00942: table or view does not exist
    ".>
    Essbase® Administration Services - Version 11.1.2.2.100.2176
    Copyright © 1991, 2012 Oracle and/or its affiliates. All rights reserved. Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners. No portion hereof may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or information storage and retrieval systems, for any purpose other than the recipient's personal use, without the express written permission of Oracle.
    US Patent Number 5,359,724
    US Patent Number 6,317,750
    Current time stamp: Fri Jun 15 01:08:14 ICT 2012
    Server started successfully
    Waiting for client requests
    <Jun 15, 2012 1:08:14 AM ICT> <Error> <JDBC> <BEA-001112> <Test "select count(*) from HSS_COMPONENT_TYPES" set up for pool "EPMSystemRegistry" failed with exception: "java.sql.SQLSyntaxErrorException: ORA-00942: table or view does not exist
    ".>
    <Jun 15, 2012 1:08:14 AM ICT> <Error> <JDBC> <BEA-001112> <Test "select count(*) from HSS_COMPONENT_TYPES" set up for pool "EPMSystemRegistry" failed with exception: "java.sql.SQLSyntaxErrorException: ORA-00942: table or view does not exist
    ".>
    <Jun 15, 2012 1:08:14 AM ICT> <Error> <JDBC> <BEA-001112> <Test "select count(*) from HSS_COMPONENT_TYPES" set up for pool "EPMSystemRegistry" failed with exception: "java.sql.SQLSyntaxErrorException: ORA-00942: table or view does not exist
    ".>
    <Jun 15, 2012 1:08:14 AM ICT> <Error> <JDBC> <BEA-001112> <Test "select count(*) from HSS_COMPONENT_TYPES" set up for pool "EPMSystemRegistry" failed with exception: "java.sql.SQLSyntaxErrorException: ORA-00942: table or view does not exist
    ".>
    <Jun 15, 2012 1:08:14 AM ICT> <Error> <JDBC> <BEA-001112> <Test "select count(*) from HSS_COMPONENT_TYPES" set up for pool "EPMSystemRegistry" failed with exception: "java.sql.SQLSyntaxErrorException: ORA-00942: table or view does not exist
    ".>
    <Jun 15, 2012 1:08:15 AM ICT> <Error> <JDBC> <BEA-001112> <Test "select count(*) from HSS_COMPONENT_TYPES" set up for pool "EPMSystemRegistry" failed with exception: "java.sql.SQLSyntaxErrorException: ORA-00942: table or view does not exist
    ".>
    <Jun 15, 2012 1:08:15 AM ICT> <Error> <JDBC> <BEA-001112> <Test "select count(*) from HSS_COMPONENT_TYPES" set up for pool "EPMSystemRegistry" failed with exception: "java.sql.SQLSyntaxErrorException: ORA-00942: table or view does not exist
    ".>
    <Jun 15, 2012 1:08:16 AM ICT> <Error> <JDBC> <BEA-001112> <Test "select count(*) from HSS_COMPONENT_TYPES" set up for pool "EPMSystemRegistry" failed with exception: "java.sql.SQLSyntaxErrorException: ORA-00942: table or view does not exist
    ".>
    <Jun 15, 2012 1:08:18 AM ICT> <Error> <JDBC> <BEA-001112> <Test "select count(*) from HSS_COMPONENT_TYPES" set up for pool "EPMSystemRegistry" failed with exception: "java.sql.SQLSyntaxErrorException: ORA-00942: table or view does not exist
    ".>
    <Jun 15, 2012 1:08:18 AM ICT> <Error> <JDBC> <BEA-001112> <Test "select count(*) from HSS_COMPONENT_TYPES" set up for pool "EPMSystemRegistry" failed with exception: "java.sql.SQLSyntaxErrorException: ORA-00942: table or view does not exist
    ".>
    <Jun 15, 2012 1:08:18 AM ICT> <Error> <JDBC> <BEA-001112> <Test "select count(*) from HSS_COMPONENT_TYPES" set up for pool "EPMSystemRegistry" failed with exception: "java.sql.SQLSyntaxErrorException: ORA-00942: table or view does not exist
    ".>
    <Jun 15, 2012 1:08:18 AM ICT> <Error> <JDBC> <BEA-001112> <Test "select count(*) from HSS_COMPONENT_TYPES" set up for pool "EPMSystemRegistry" failed with exception: "java.sql.SQLSyntaxErrorException: ORA-00942: table or view does not exist
    ".>
    <Jun 15, 2012 1:08:18 AM ICT> <Error> <JDBC> <BEA-001112> <Test "select count(*) from HSS_COMPONENT_TYPES" set up for pool "EPMSystemRegistry" failed with exception: "java.sql.SQLSyntaxErrorException: ORA-00942: table or view does not exist
    ".>
    <Jun 15, 2012 1:08:18 AM ICT> <Error> <JDBC> <BEA-001112> <Test "select count(*) from HSS_COMPONENT_TYPES" set up for pool "EPMSystemRegistry" failed with exception: "java.sql.SQLSyntaxErrorException: ORA-00942: table or view does not exist
    ".>
    <Jun 15, 2012 1:08:18 AM ICT> <Error> <JDBC> <BEA-001112> <Test "select count(*) from HSS_COMPONENT_TYPES" set up for pool "EPMSystemRegistry" failed with exception: "java.sql.SQLSyntaxErrorException: ORA-00942: table or view does not exist
    ".>
    <Jun 15, 2012 1:08:18 AM ICT> <Error> <JDBC> <BEA-001112> <Test "select count(*) from HSS_COMPONENT_TYPES" set up for pool "EPMSystemRegistry" failed with exception: "java.sql.SQLSyntaxErrorException: ORA-00942: table or view does not exist
    ".>
    <Jun 15, 2012 1:08:18 AM ICT> <Error> <JDBC> <BEA-001112> <Test "select count(*) from HSS_COMPONENT_TYPES" set up for pool "EPMSystemRegistry" failed with exception: "java.sql.SQLSyntaxErrorException: ORA-00942: table or view does not exist
    ".>
    <Jun 15, 2012 1:08:18 AM ICT> <Error> <JDBC> <BEA-001112> <Test "select count(*) from HSS_COMPONENT_TYPES" set up for pool "EPMSystemRegistry" failed with exception: "java.sql.SQLSyntaxErrorException: ORA-00942: table or view does not exist
    ".>
    <Jun 15, 2012 1:08:18 AM ICT> <Error> <JDBC> <BEA-001112> <Test "select count(*) from HSS_COMPONENT_TYPES" set up for pool "EPMSystemRegistry" failed with exception: "java.sql.SQLSyntaxErrorException: ORA-00942: table or view does not exist
    ".>
    <Jun 15, 2012 1:08:19 AM ICT> <Error> <JDBC> <BEA-001112> <Test "select count(*) from HSS_COMPONENT_TYPES" set up for pool "EPMSystemRegistry" failed with exception: "java.sql.SQLSyntaxErrorException: ORA-00942: table or view does not exist
    ".>
    <Jun 15, 2012 1:08:19 AM ICT> <Error> <JDBC> <BEA-001112> <Test "select count(*) from HSS_COMPONENT_TYPES" set up for pool "EPMSystemRegistry" failed with exception: "java.sql.SQLSyntaxErrorException: ORA-00942: table or view does not exist
    ".>
    <Jun 15, 2012 1:08:19 AM ICT> <Error> <JDBC> <BEA-001112> <Test "select count(*) from HSS_COMPONENT_TYPES" set up for pool "EPMSystemRegistry" failed with exception: "java.sql.SQLSyntaxErrorException: ORA-00942: table or view does not exist
    ".>
    **********Getting connection from hub connection pool..Testing JNDI connection....
    <Jun 15, 2012 1:08:19 AM ICT> <Error> <JDBC> <BEA-001112> <Test "select count(*) from HSS_COMPONENT_TYPES" set up for pool "EPMSystemRegistry" failed with exception: "java.sql.SQLSyntaxErrorException: ORA-00942: table or view does not exist
    ".>
    <Jun 15, 2012 1:08:19 AM ICT> <Error> <JDBC> <BEA-001112> <Test "select count(*) from HSS_COMPONENT_TYPES" set up for pool "EPMSystemRegistry" failed with exception: "java.sql.SQLSyntaxErrorException: ORA-00942: table or view does not exist
    ".>
    <Jun 15, 2012 1:08:19 AM ICT> <Error> <JDBC> <BEA-001112> <Test "select count(*) from HSS_COMPONENT_TYPES" set up for pool "EPMSystemRegistry" failed with exception: "java.sql.SQLSyntaxErrorException: ORA-00942: table or view does not exist
    ".>
    <Jun 15, 2012 1:08:19 AM ICT> <Error> <JDBC> <BEA-001112> <Test "select count(*) from HSS_COMPONENT_TYPES" set up for pool "EPMSystemRegistry" failed with exception: "java.sql.SQLSyntaxErrorException: ORA-00942: table or view does not exist
    ".>
    <Jun 15, 2012 1:08:19 AM ICT> <Error> <JDBC> <BEA-001112> <Test "select count(*) from HSS_COMPONENT_TYPES" set up for pool "EPMSystemRegistry" failed with exception: "java.sql.SQLSyntaxErrorException: ORA-00942: table or view does not exist
    ".>
    <Jun 15, 2012 1:08:19 AM ICT> <Error> <JDBC> <BEA-001112> <Test "select count(*) from HSS_COMPONENT_TYPES" set up for pool "EPMSystemRegistry" failed with exception: "java.sql.SQLSyntaxErrorException: ORA-00942: table or view does not exist
    ".>
    <Jun 15, 2012 1:08:19 AM ICT> <Error> <JDBC> <BEA-001112> <Test "select count(*) from HSS_COMPONENT_TYPES" set up for pool "EPMSystemRegistry" failed with exception: "java.sql.SQLSyntaxErrorException: ORA-00942: table or view does not exist
    ".>
    <Jun 15, 2012 1:08:19 AM ICT> <Error> <JDBC> <BEA-001112> <Test "select count(*) from HSS_COMPONENT_TYPES" set up for pool "EPMSystemRegistry" failed with exception: "java.sql.SQLSyntaxErrorException: ORA-00942: table or view does not exist
    ".>
    <Jun 15, 2012 1:08:19 AM ICT> <Error> <JDBC> <BEA-001112> <Test "select count(*) from HSS_COMPONENT_TYPES" set up for pool "EPMSystemRegistry" failed with exception: "java.sql.SQLSyntaxErrorException: ORA-00942: table or view does not exist
    ".>
    <Jun 15, 2012 1:08:19 AM ICT> <Error> <JDBC> <BEA-001112> <Test "select count(*) from HSS_COMPONENT_TYPES" set up for pool "EPMSystemRegistry" failed with exception: "java.sql.SQLSyntaxErrorException: ORA-00942: table or view does not exist
    ".>
    <Jun 15, 2012 1:08:19 AM ICT> <Error> <HTTP> <BEA-101216> <Servlet: "WorkflowEngine" failed to preload on startup in Web application: "interop".
    javax.servlet.ServletException: DSF initalization error null
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    Friday, October 4, 2013 05:55 AM
    Duration: 81 minutes 28 seconds
    Rebekah:
    Welcome to AppleCare chat support. Please give me a moment to look over your information.
    Rebekah:
    Hi, Samia! My name is Rebekah. If we get disconnected, please chat us back. http://www.apple.com/support/ipod/contactEnter the case number from the initial email we sent you. This gives the next advisor you chat with immediate access to your case history.
    Rebekah:
    Could you please confirm your serial number? I want to be sure we provide the best service possible for you, Samia!
    SAMIA:
    Sure, it's 8L8395UY2C5
    SAMIA:
    My problem is with iTunes.
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    SAMIA:
    I wasn't able to install the new version of iTunes (version 11.1.1). The installation keeps failing. The they suggested the I install it manually and that failed too. I will attach the message I received.
    SAMIA:
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    SAMIA:
    Just iTunes
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    No problem! We can certainly troubleshoot iTunes as much as possible. It may come to the point that you may have to transferred, but we can do as much as possible during this chat!
    Rebekah:
    Thanks for the screenshot. It is a bit small so I am unable to fully see the message that you are receiving. What is the error message you are receiving?
    SAMIA:
    This is the message I received in case you weren't able to open the attachment: "The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2324."
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    Thanks for that info!
    SAMIA:
    Pleasure!
    Rebekah:
    What version of Windows (XP, Vista, 7) do you have?
    SAMIA:
    Windows 7
    SAMIA:
    Windows 7 Home Premium
    Rebekah:
    Thanks for that confirmation. I do apologize for the delay, Samia. I am researching this error code now. You mentioned trying to install iTunes manually. To be sure I am on the same page, what steps did you take to do that?
    SAMIA:
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    SAMIA:
    - AppleMobileDeviceSupport64
    SAMIA:
    - Bonjour64
    SAMIA:
    iTunes64
    SAMIA:
    SetupAdmin
    SAMIA:
    I selected Repair in all of them instead of Remove and all worked but iTunes64
    SAMIA:
    That's when I received the message that I sent you earlier.
    SAMIA:
    By the way, this is the fir st time something like this occured. I never had problems with installation before.
    Rebekah:
    I completely understand what you're saying. Since that Repair did not resolve the issue, our best option is to uninstall iTunes and its components and redownload it. To do this, we will follow the steps in this article: Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
    Rebekah:
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    SAMIA:
    Rebekah, the instructions you gave says, "For Windows XP, follow these steps to remove and reinstall iTunes and other software components for Windows XP."
    SAMIA:
    I closed all applications
    SAMIA:
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    The section that says "For Windows XP…" is in case we opened up the wrong article, as we have the one for Windows Vista, 7, or 8. There is a link to click ("these steps") in those directions that would take us to the article for uninstalling on a Windows XP.
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    So no worries! We have the right article!
    Rebekah:
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    SAMIA:
    I thought so after doing a little exploration.
    SAMIA:
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    Rebekah:
    Alright, we'll want to select iTunes from the list of currently installed programs. Then we will click Uninstall. When asked if you would like to remove iTunes, let's click Yes.
    Rebekah:
    After the uninstallation is complete, we don't want to restart your computer if you're prompted.
    SAMIA:
    Done
    Rebekah:
    Then if you see other iTunes entries on the list, we'll want to remove them the same way.
    Rebekah:
    Then we will remove all instances of Apple Software Update the same way you removed iTunes.
    SAMIA:
    Okay, but do I have to remoce iCloud as well?
    SAMIA:
    Rebekah, I received the same error message again when uninstalling
    Rebekah:
    We actually do not need to remove iCloud. After the Apple Software Update, we will want to remove all instances of Apple Mobile Device Support
    Rebekah:
    How strange! Are you able to click past that and allow the process to continue or has it stopped it completely?
    SAMIA:
    I am unable to uninstall iTunes either
    SAMIA:
    Stopped completely
    SAMIA:
    I treied clicking Repair
    Rebekah:
    Alright, after trying the Repair option, let's see if it will allow us to continue uninstalling or not.
    SAMIA:
    I tried that but unfortunately, it isn't working. I still get that same message with error code 2324.
    Rebekah:
    This error code is not something that I am finding in my sources, Samia. So there is a chance that it is being caused with the Windows computer itself. However, I did find a link that may be able to help with uninstalling iTunes from Windows' support site: http://support.microsoft.com/mats/Program_Install_and_Uninstall
    SAMIA:
    Rebekah, you're a genius! It worked! iTunes is no longer there. What next?
    Rebekah:
    Awesome! I'm glad that worked!
    Rebekah:
    To be sure I am on the same page, what was the last component we uninstalled?
    SAMIA:
    iTunes
    SAMIA:
    Shall I remove the Apple Application Support, Apple Mobile Device Support, and Apple Software Update
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    That is correct! However, we do want to uninstall it in the order I mentioned above. So Apple Software Update first, Apple Mobile Device Support next, and then Apple Mobile Device Support.
    SAMIA:
    Got it, but is the second one to uninstall Apple Mobile Device Support OR Apple pplication Support?
    Rebekah:
    The second one is Apple Mobile Device Support.
    Rebekah:
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    SAMIA:
    Thanks! I'm on it.
    SAMIA:
    Done! ll 3 are gone, well 4 with iTunes. Now what?
    Rebekah:
    Awesome! Also, I just noticed that I accidentally typed Apple Mobile Device Support twice, I do apologize for any confusion! Now we will remove all instances of Bonjour and then remove all instances of Apple Application Support.
    SAMIA:
    There was only 1 instance with Bonjour. I don't know what the instances are for Apple Application Support
    Rebekah:
    Yes, Bonjour is often only listed once. Is the Apple Application Support listed at all?
    SAMIA:
    No
    SAMIA:
    Since I removed it
    Rebekah:
    Oh, perfect! If it was removed, we should be set!
    Rebekah:
    We have removed iTunes and its components now! From here, our next step is to restart the computer. Then once you reboot, you can redownload iTunes from apple.com/itunes
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    That should allow you to download iTunes!
    SAMIA:
    Shall I downloaad the latest vesion?
    Rebekah:
    You will want to first restart the computer as shown in the article. That will ensure that this process goes smoothly and that everything was removed correctly! Then you can try downloading iTunes again.
    SAMIA:
    Okay, thanks Rebekah!
    Rebekah:
    You're very welcome! I'm glad I could help! And of course if you have any issue after the reboot and download, you can always chat us back, as chat is open 24 hours! You will just need to give your case number and the next Advisor would have all my notes!
    SAMIA:
    Thanks again for all your help, for I couldn't have managed with out it. Have a nice day!
    Rebekah:
    You're very welcome! I know how important iTunes is and I'm glad we could get you on a path to resolution!
    Rebekah:
    I hope you have a lovely day!
    Rebekah:
    It's been a pleasure speaking with you! Thanks for chatting with us Samia. If you don't have any more questions, select End Chat from the upper left corner of the chat window.
    SAMIA:
    Will do, thanks.

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