Error itms-6000 using Producer.

I'm trying submit an ebook to iTunes Producer and I'm getting the error message ITMS-6000. Anyone know how to fix it or what it is?
Thanks,
Mark

Were you able to find an answer to this Xinxeta?
We're having the same problem.

Similar Messages

ITunes Produce delivery error ERROR ITMS-3000

Hi everyone,
I am going crazy trying to publish an e-book on the iBookstore, and I hope I can get some help here.
First some background info:
I am intending to publish a small collection of short stories written in Pages '09 and converted to .epub in a writing tool named Scrivener (where I can have each short story as a separate chapter, which I wouldn't be able to do - I think - if I just converted straight to .epub in Pages), through iTunes Producer.
I have previewed the file many times (in many versions) on my iPad and it works perfectly.
However, when I intend to deliver via iTunes Produce - after filling in all of the required fields of course - I receive this error message upon delivery:
1 package(s) were not uploaded because they had problems:
          /Users/willustav/Music/iTunes Producer/Playlists/9789198015713.itmsp - Error Messages:
                    Apple's web service operation was not successful
                    Unable to authenticate the package: 9789198015713.itmsp
                    ERROR ITMS-3000: "Line 48 column 27: element "audience" missing required attribute "scheme" at XPath /package/book/metadata/audience_info/audience"
                    ERROR ITMS-3000: "Line 48 column 38: element "audience" incomplete; expected element "range" or "value" at XPath /package/book/metadata/audience_info/audience"
Now, I cannot for the love of God understand what it means. I have tried to tweak the .epub conversion settings to be as plain as possible (in Scrivener) and I just can't make any sense of the "help" from Apple support, which just says:
[quote]
Why am I getting a delivery error in iTunes Producer?
Import errors can appear after a validated EPUB file and the required metadata have been delivered. An import error can be caused by the following:
Your EPUB contains files not listed in the manifest. This error is not generally caught by EPUBCheck. All files must be listed in the manifest, or there is no way to confirm that they are intended for distribution.
Your EPUB contains characters that are not UTF-8 or UTF-16. This is typically caused by including accented or other special characters in the EPUB. If they are not properly encoded, they will not appear as expected when the customer reads your book. iTunes Producer lists the exact files that have these issues in the delivery error report.
XHTML namespace is not properly declared in all HTML in your EPUB. This is a strict requirement for the EPUB standard. Check to ensure the proper namespace is declared in each HTML document. See the current spec at http://www.idpf.org/2007/ops/ops2.0/download/.
All date formats are not full and complete. There are strict requirements for dates listed in the EPUB OPF and NCX files. Check to see that they are complete and properly formatted.
Your filenames have spaces or encoded characters. If your EPUB has any spaces in filenames, be sure the spaces are properly encoded in the EPUB manifest by using "%20" in their place. Filenames may not contain periods (".") other than to separate the filename from its extension.
Note that even if your book package passes EPUBCheck, it might contain one or more of the errors above that prevent it from appearing in your iTunes Connect account. [/quote]
There are no periods of spaces in the filenames.
The only thing I can think of is that the text is in swedish, and perhaps the letters "å, ä, ö" can cause difficulties? But I fail to see why or how, if it works and shows perfectly on my iPad upon preview.
Any help would be greatly appreciated! Thanks!

I had the exact same problem but solved it. The solution lay in eliminating one unmanifested file within epub. In other words, I had listed a file in the opf manifest and also had it included in my folder as a jpg, but it was unused in the actual html file. This caused the epub to pass epub check but to fail apply validation.
Hope this helps,
Btr

ITunes Producer: Problem uploading - ERROR ITMS-5122

I am having a problem uploading an album via iTunes Producer (Version 2.2.1 (137)). At the Delivery stage, I receive the message ERROR ITMS-5122: "Genre should be specified using genre label code instead of label: electronic" at Album/Tracks/Track. I have tried tweaking my upload at both the album and track levels to one or two genres and am seeing a similar error. Does anyone know how I can correct this issue? Thank you for any assistance!

It means that there is no alternate text for the image, in the event that it doesn't load. This will put text where the image should be, so that the reader knows that there was an image that was supposed to display there.
What it means for your ebook is that your images should be coded as such:
<img src=".../Images/ABC_bookcover.jpg" alt="Cover for ABC Book" />
Where the alt text is a description.
If you want to get around this quickly, you can simply open up all your .xhtml files in text wrangler and do a search for <img src= and replace it with <img alt="" src=
Even if you have nothing in the alt description, having it there will get past the check.

ITunes Producer ERROR-ITMS-6010

Trying to use iTunes Producer to upload a new album. I'm getting: ERROR-ITMS-6010 "Adding bonus material to this playlist is not allowed" at Album/Tracks/BonusMaterial...
Does anybody know what to do? Thanks...

Same problem here, but I'm trying to add a digital booklet to an existing album (album is already in iTunes Music Stores). So not sure how to add a digital booklet.

Has anyone been able to upload an ibooks file with audio only files (m4a) in it? I keep getting the following error message during the upload in iTunes Producer: ERROR ITMS-9000: "Files of type audio/x-m4a are not allowed outside of widgets.

Has anyone been able to upload an ibooks file with audio only files (m4a) in it? I keep getting the following error message during the upload in iTunes Producer: ERROR ITMS-9000: "Files of type audio/x-m4a are not allowed outside of widgets. then it names the file as an m4p file. Everything works beautifully on the iPad through Preview, and validates through iTunes Producer up until the attempted upload. If you've been able to accomplish this, please let me know how you prepared your audio files. Many thanks.

Hello Fellow iBook Authors!
Today I received the same error that you all have been discussing. I tried selecting the DRM
and this did not work for me, though I'm glad it did for some. Here's what I did as a work-around. . .
Since iBooks Author did not have a problem with Videos, I simply used one of my video programs, ScreenFlow to turn the audio into a video file m4v. I added an image and extended the length or timing of the image to span the length of the audio file. Then exported as an .mov. I then opened QuickTime and opened the file and exported the file to iTunes.
You can use iMovie, Camtasia or any other progam that will allow you to export the audio as a movie file. Does this make sense? I hope this helps, at least in the short-term.
Michael Williams

ERROR ITMS-9000 "The bundle uses a bundle name or display name..." when uploading to iTunesConnect

I'm receiving the error "ERROR ITMS-9000 "The bundle uses a bundle name or display name associated with an Apple app." when uploading to iTunesConnect.
Version 1.0 or our app is currently on the App store, an I'm trying to upload a version 1.1.
I'm trying to change the name of the app from "Augsburg Now" to "Augsburg Gallery".
I changed the name in the App ID on developer.apple.com to "Augsburg Gallery, but left the ID as edu.augsburg.augsburgnow
I generated new Development and Distribution provisioning profiles, since the App ID name had changed.
In DPS App Builder, I changed the App name to "Gallery", and the Title (library view) in DPS App Builder to "Augsburg Gallery", and then created a new binary.
I changed the App Name in iTunes connect to "Augsburg Gallery"
I don't see the problem, since I left the bundle id, app id, etc. all unchanged.
Any ideas?

It sounds like you did everything right, Keith. I just did a similar thing recently to change my app name from "Digital Publishing Suite Tips" to "DPS Tips," so I know it's possible. In iTunes Connect, you submitted the app as a new version, not as a new app, right?
I would try building a new app and submitting it again.

ITunes producer error ITMS 9000

I receive this error message but don't know how to decipher it or correct the problem. It seems to refer to a small image that I have long-since deleted. Help?
ERROR ITMS-9000: "File : /OPS/assets/images/ClickHandler.ashxruhttp3a2f2fus.123rf.com2f400wm2f4002f4002f michaeljung2fmichaeljung08122fmichaeljung0812015652f4038593-african-mechanic-wor king-on-a-vehicle.jpgduwww.123rf.comld201202-filtered.png exceeds the maximum allowable file path length of 180 characters." at Book (MZItmspBookPackage)
Thanks

OK, hair-pulling commencement...
I've now re-entered as non-formatted text (one-entry-at-a-time) every one of the 200+ Glossary entries, and relcated and replaced all illustrations on the Glossary pages. Still, iTP just will not pass this file. Note... the image files noted in this error message are not- repeat not in the book. I can't remove what isn't there. Somebody please help me understand how to correct the glossary "fragments" if they don't appear anywhere. Can you help me parse ths infor to at least see what page these fragments are in? I don't understand the statements, nor do I understand how to make it right.
paint me frustrated
Package Summary:
1 package(s) were not uploaded because they had problems:
          /Users/admin/Music/iTunes Producer/Playlists/9780985204761.itmsp - Error Messages:
                    Apple's web service operation was not successful
                    Unable to authenticate the package: 9780985204761.itmsp
                    ERROR ITMS-9000: "File : /OPS/assets/images/ClickHandler.ashxruhttp3a2f2fus.123rf.com2f400wm2f4002f4002f michaeljung2fmichaeljung08122fmichaeljung0812015652f4038593-african-mechanic-wor king-on-a-vehicle.jpgduwww.123rf.comld201202-filtered.png exceeds the maximum allowable file path length of 180 characters." at Book (MZItmspBookPackage)
                    ERROR ITMS-9000: "Book contains 2 files whose paths exceed the maximum allowable file path length of 180 characters. One example is : /OPS/assets/images/ClickHandler.ashxruhttp3a2f2fus.123rf.com2f400wm2f4002f4002f prolisok2fprolisok08012fprolisok0801000342f2432248-five-old-lamps-of-orange-ligh t-as-part-of-illumination-system-in-historic-cit.png" at Book (MZItmspBookPackage)
                    ERROR ITMS-9000: "OPS/glossary52.xhtml(3): 'g-30FFDF3A-5489-4096-AE30-44B858E8FFCE': fragment identifier is not defined in 'OPS/content11.xhtml'" at Book (MZItmspBookPackage)
                    ERROR ITMS-9000: "OPS/glossary58.xhtml(3): 'g-A7E0C85F-9888-4B33-A1F2-9677E0C258B1': fragment identifier is not defined in 'OPS/content11.xhtml'" at Book (MZItmspBookPackage)
                    ERROR ITMS-9000: "OPS/glossary60.xhtml(3): 'g-6911F820-8D44-4AE3-8E32-54D622A5FDD6': fragment identifier is not defined in 'OPS/content11.xhtml'" at Book (MZItmspBookPackage)
                    ERROR ITMS-9000: "OPS/glossary133.xhtml(3): 'g-C9B75C27-3D1A-47BF-8EE0-839AE714A16D': fragment identifier is not defined in 'OPS/content11.xhtml'" at Book (MZItmspBookPackage)
                    ERROR ITMS-9000: "OPS/glossary137.xhtml(3): 'g-18B3ED3B-3E97-454A-973F-99EAEE654C49': fragment identifier is not defined in 'OPS/content11.xhtml'" at Book (MZItmspBookPackage)
                    ERROR ITMS-9000: "OPS/glossary149.xhtml(3): 'g-2B6203B7-57BA-4237-86C5-C83CF3B49203': fragment identifier is not defined in 'OPS/content11.xhtml'" at Book (MZItmspBookPackage)
                    ERROR ITMS-9000: "OPS/glossary150.xhtml(3): 'g-B38C805C-F6E5-4D0C-849E-BCDAB326C42C': fragment identifier is not defined in 'OPS/content11.xhtml'" at Book (MZItmspBookPackage)
                    ERROR ITMS-9000: "OPS/glossary157.xhtml(3): 'g-F1AF1BFE-1312-40D4-98BD-4444D9212B89': fragment identifier is not defined in 'OPS/content11.xhtml'" at Book (MZItmspBookPackage)
                    ERROR ITMS-9000: "OPS/glossary159.xhtml(3): 'g-7150A6B6-679E-464B-ACFA-1A7D4B2FF56F': fragment identifier is not defined in 'OPS/content11.xhtml'" at Book (MZItmspBookPackage)
                    ERROR ITMS-9000: "OPS/glossary160.xhtml(3): 'g-4DC88BC7-DF4F-4F83-9989-D8BA280B7C12': fragment identifier is not defined in 'OPS/content11.xhtml'" at Book (MZItmspBookPackage)
                    ERROR ITMS-9000: "OPS/glossary161.xhtml(3): 'g-B1047B6F-FEB6-4FD8-BC56-35D364285A92': fragment identifier is not defined in 'OPS/content11.xhtml'" at Book (MZItmspBookPackage)
                    ERROR ITMS-9000: "OPS/glossary162.xhtml(3): 'g-4DE67C60-BB6B-489C-AA07-2C2F731FCEB9': fragment identifier is not defined in 'OPS/content11.xhtml'" at Book (MZItmspBookPackage)
                    ERROR ITMS-9000: "OPS/glossary163.xhtml(3): 'g-D0E799EC-C44D-4B60-AE8A-7931D12842FA': fragment identifier is not defined in 'OPS/content11.xhtml'" at Book (MZItmspBookPackage)
                    ERROR ITMS-9000: "OPS/glossary173.xhtml(3): 'g-332FC92E-8AFD-4086-9050-A896FEEACEDD': fragment identifier is not defined in 'OPS/content11.xhtml'" at Book (MZItmspBookPackage)

Uloading ebook using iProducer rec'd error: ERROR ITMS-9000: "Unable to parse nav file: toc.ncx" at Book. I don't understand and need help fixing it. Please Help

Uloading ebook using iProducer rec'd error: ERROR ITMS-9000: "Unable to parse nav file: toc.ncx" at Book. I don't understand and need help fixing it. Please Help if you've the knowledge.
Many Thanks

Yep, i just did it again. The entire scroll-bar widget, complete with formatted text, graphics, etc., pasted itself nicely in another book. Two different files, the same widget.
I use the scroll-bar widgets for most of my texts. (I have audio buttons on the side, and the scripts are within the widget, to the side). My only text is within widgets, and text boxes, naturally.
I am following your recommendation: cleaning files, etc. I am remaking the book anew. I need to convince the EPUB bot or whatever that my file looks and works nicely on all my devices. You would expect an error message when previewing the book: 'Hey Amigo, your file is flawed, stop working on it, and get back to the drawing board." Should be able to try again next Monday.

ITunes Producer ePub Upload Error ERROR ITMS-9000

This is the iTunes Producer ePub Upload Error:
ERROR ITMS-9000: "Unable to unzip input: null" at Book (MZItmspBookPackage)
How do I fix this?

Hi. Me too, I have the same problem. Did you solve it?
The epub is validate with epubcheck, it is also possible to read it with iPad, watching regularly the videos, but apple store doesn't approve it.
Is there anybody who can help?
Thanks

Itunes Producer ERROR ITMS-4000

Hello everybody, I send my epub 3.0 with ITUNES PRODUCER 3 and I get this error
Apple's web service operation was not successful
Unable to authenticate the package: filastrocca01dente.itmsp
ERROR ITMS-4000: "Sequence display string too long: greater than 50 bytes." at Book/BookMetadata (MZItmspBookMetadataPackage)
Any idea?
Thanks in advance
Elisa

Same problem here, but I'm trying to add a digital booklet to an existing album (album is already in iTunes Music Stores). So not sure how to add a digital booklet.

I successfully uploaded a book using iBook Author. I need to make a correction. I keep getting this error message: ERROR ITMS-9000: "Files of type audio/x-m4a are not allowed outside of widgets: assets/media/chick02.m4p" at Book (MZItmspBookPackage)

I appreciate any help or assistance. I have been trying to update one of my books for for the past few days with no success. I really just need to change two letters. But since I was updating I thought I would make a couple more improvements. I clicked disable portrait and made my pictures a little bigger to fit the whole page. But now I keep getting this error for multiple sound effects throughout the book. ERROR ITMS-9000: "Files of type audio/x-m4a are not allowed outside of widgets: assets/media/chick02.m4p" at Book (MZItmspBookPackage). I did not change the audio. The audio files are placed in widgets. I had no problem the first time it uploaded. I have recreated my whole book from scratch and it still does not work. Does anyone have a suggestion? Thank you for your attention to my question.

Florida author wrote:
Could it matter that I am dragging my audio files onto my document? They appear to be in a widget once dragged in. I use the widget insector to make changes. However, I did not go to the top of the screen and click widget and then insert my audio file.
I don't believe that would make any difference. Drag-and-drop is just a UI shortcut for using the menu items.
Also some of the audio file were used in previous books. Would that cause an error?
No. Each book is a stand-alone entity. It doesn't matter if the same audio file appears in another book.
From what people have reported here, it looks like there is a bug in the submission system. Other than trying the suggestions posted in the linked-to thread, I don't think there is anything you can do to fix it.
I would submit a bug report to Apple though. Quite a lot of people seem to be affected by this problem, and if they hear about the same problem from lots of different sources, that will (presumably) elevate the importance of fixing it.
Michi.

Cannot submit AIR build using Application Loader to itunes connect ERROR ITMS-90125

I'm using IntelliJ and windows 8
I have tried AIR 1.5, 1.6, 1.7.
using -useLegacyAOT=yes
Below is the error when I try to submit my app to Itunes Connect using Application Loader
ERROR ITMS-90125: "The binary is invalid. The encryption info in the LC_ENCRYPTION_INFO load command is either missing or invalid, or the binary is already encrypted. This binary does not seem to have been built with Apple's linker."
http://i.imgur.com/oNJQllN.png
Tried several things I read on forums but there's no reply for this exact error.
What do I need to do? Please help me.
Thank you.

@Marian Majewski-Sliwa
We looked into the info.plist file which you had shared but there appears to be no issue with the same.
If possible, could you please PM the packaged IPA file, all 3 ANEs which you have used in your project to help us investigate the issue further?
Thanks,
Abhinav

I am getting the following error: Unable to authenticate the package: B_SPACE_NUTRITION.itmsp ERROR ITMS-9000: "OPS/ibooks.ncx(5): element "content" not allowed yet; missing required element "navLabel"" at Book (MZItmspBookPackage)

I am getting the following error when attempting to deliver my iBooks Author book package via iTunes Producer: "
Unable to authenticate the package: B_SPACE_NUTRITION.itmsp
ERROR ITMS-9000: "OPS/ibooks.ncx(5): element "content" not allowed yet; missing required element "navLabel"" at Book (MZItmspBookPackage)"
I understand that there's something wrong with the TOC file (.ncx), but I have tried everything and nothing seems to work. Every section of the TOC is labeled, so not sure why the navLabel issue is happenening.
Any help is GREATLY appreciated! Thank you.

Similar issues looks like. Are you using a template other than those in iBooks Author? That's what I did, and that was definitely part of the issue.
After digging through .ibooks code for hours and still not seeing the problem, I decided to reach out to one of the Apple epub conversion affiliates in iTunes Connect. They said they could repair the file without a problem, started working on it, only to come back a week later and say they couldn't work on .ibooks or .iba files yet.
So, in complete frustration, I decided to transfer my content page by page from the blank template I downloaded from a vendor online to one of the "textbook" templates in IBA. This was a long process as I had to unlock and clear out the formatting of the template. But, once that was done and content was transferred over, all was good. I submitted/delivered the same content and preview book within the new template and it went right through the first time (all metadata was exactly the same as well).
Now, the iBookstore approval waiting process begins!
Good luck!

ERROR ITMS-9000: Missing Code Signing Entitlements when adding app to Apple App Store

My client is getting the following error when sending my app (compiled in Flash Pro CC 2014 with AIR SDK 15.0.0.356) to the Apple app store:
ERROR ITMS-9000: "Missing Code Signing Entitlements. No entitlements found in bundle
'com.xxxxxx.xx.xxx' for excutable 'payload/xxxxx.app./xxxx'.""
He is saying that I need to send them the entitlements file.
I can't find out any information about this with regards to Adobe Air compiled iOS apps, apart from this old post:
Adding iOS entitlements to AIR apps
which states that 'the packager configures the entitlements file '
Can anyone explain what might be missing here?
Thanks,
Alan.

It looks as if this problem is solved by doing step 2 from here:
http://dev.mlsdigital.net/posts/how-to-resign-an-ios-app-from-external-developers/
It basically states that the client needs to produce the entitlements file and lists the following that the client will provide themselves:
A “Mobile Provisioning Profile”
An “Entitlements.plist”
An “iOS Distribution Certificate”
iReSign OS X app (or you could use command line)
Hope this helps someone. We've run into quite a few problems trying to get the Flash Air compiled App to both enterprise and Apple Store as it can't come from us (the developers) it has to be signed and delivered from the client.

ERROR ITMS-9000: "META-INF/container.xml must contain one and only one root file reference."

Hi all,
After correcting a table-of-contents error in my .epub file, I am unable to upload it via iTunes Producer. It lists this error message:
ERROR ITMS-9000: "META-INF/container.xml in 9780615431727.epub must contain one and only one root file reference." at Book (MZItmspBookPackage)
The file has been verified and only has one root file reference in the container.xml file.
Has anyone been able to find a solution to this problem?
Thanks!

Hello Forum Users…
For those of you who have run into the upload roadblock, getting an error message similar to this:
Package Summary:
1 package(s) were not uploaded because they had problems:
          /Users/slm/Desktop/MUSIC to PICTURE for IBOOK/2012 MTP for iTUNES Bookstore/9780615600918.itmsp - Error Messages:
                    Apple's web service operation was not successful
                    Unable to authenticate the package: 9780615600918.itmsp
                    ERROR ITMS-9000: "OPS/ibooks.ncx(5): 'p50': fragment identifier is not defined in 'OPS/content9.xhtml'" at Book (MZItmspBookPackage)
Following is a "specific" fix, but the idea of the fix will help you with your specifics too.
I tried for 17 days to upload a book that looked and worked perfectly in iPAD via Preview.
After many discussions with Apple, who to their credit stayed with me over 2-3 days, I decided to play a hunch.
I went into a duplicated copy of the book and on every page, (because the error message was not telling the whole story), looked for what InDesign would call "Overset Text."
Now... the "flaw" in iBOOK Author (hint) is that it won't advise you of this "overset text" as does InDesign.
And to compound the matter, the exported ePUB document WORKS in iPAD Preview.
See Screenshots from InDesign:
Okay... Couldn't add it but it is a Warning Box that says there is overset text. (Characters which exceed the text box.)
Nevertheless, I played this hunch, and sure enough found a few boxes with the + in them. In other words I clicked on EVERY text holder and every text block in the entire document.
Where I found + signs, I simply deleted some carriage returns from the iBOOK file... (please note… carriage returns and literally empty spaces that caused the overset text) and then erased all previous copies of the Music to Picture Book on my hard drive, iTUNES and iPAD.
The result? A "text-book" upload with no snags! As my Son would say… "Victory!"
So, first make sure that you are using only PNGs, Jpegs and Movie files to iBook Specs. Then... make sure there are no overset text boxes, which you must do manually.
Enjoy & Godspeed!
Steve
Stephen Melillo, Composer
STORMWORKS®
209 Spinnaker Run
Smithfield, VA 23430-5623
USA
v/f 757-356-1928
stormworld.com
“History is a vast early warning system.” Norman Cousins, editor and author (1915-1990)
"This will be our reply to violence: to make music more intensely, more beautifully, more devotedly than ever before." Leonard Bernstein
“If you have a chance to help someone, and you don’t, you are wasting your time on this earth.” Roberto Clemente

Error itms-6000 using Producer.

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