Error message 441 'server connection'

Hi, I have an HP Photsmart 5520 and the following comes up when i try to scan to an email 'Server connection Error 411'  could you please help me. 
Thanks 
Nuriye

ntufa,
Welcome to the HP Forum.
Install the Full Feature Software for the printer.
HP Photosmart 5520 e-All-in-One Printer Drivers
General Instructions to install the Printer Software
Open  HP Drivers & Downloads
Enter your Printer Model information
Select your Printer from the “Results” list
OR
Open HP Photosmart 5520 e-All-in-One Printer Drivers
Enter your Operating System in the Drop-down menu
 Click NEXT and Scroll down
Look for category Driver - Product Installation Software
Select the Basic Driver, e-print, or Full Feature Software
Save the *.exe installation package(s) on your computer
The file(s) will likely save to the "Downloads “folder.
Next:
If available, you may wish to download the Print and Scan Doctor and / or other programs from Category – Utilities
HINT:
Install the Utilities / Tools first; the little installation packages are smaller in size
If you have ‘Admin’ control, you may highlight the package and “double-click” to install it, else Right-Click, Select run as Administrator and install.
NOTES: 
On the bottom half of the main webpage for your printer, you can find helpful videos to assist with the installation of the printer software!
Scroll the video list back and forth until you find the video that most closely matches your situation.
If using a USB connection:  Download and install the driver software before connecting a USB cable.
Ethernet:  If the printer supports Ethernet, you may connect the printer to the network (and assign the printer an IP address at the router, if you like).  Once the printer is connected to the network, be sure the printer is turned on and then install the printer software.
After the initial installation is complete and working, be sure to check for and install any relevant updates  - check Category  - Update
There is valuable information at the printer’s website, including manuals, how-to pages, Troubleshooting and SOLUTIONS for problems, and alerts for your printer.  Be sure to take an extended look at what’s available.  Bookmark the page.
============================================================================
You might consider the following solution.
The solution assumes you have the necessary email set up and functional AND that the printer is set up and ready to use that address.
Once the Full Feature Software is installed, Open the Printer Assistant icon on your Desktop.
Have the printer switched ON and connected.
Select the Printer Home Page (EWS)
This should open your browser and the Embedded Webpage Service -- your printer's online webpage.
You can elect to provide a Static IP for your printer - this sometimes helps.
In addition, you can tell the printer the IP address of your ISP (Internet Provider).  In doing so, there is no ambiquity about where the printer is looking for the "path to the internet"
You do need to know your ISP information -- it will DIFFER from the example shown below.
Example - Static IP and DNS Server Configuration for Printer
If you do not know your ISP address, you can temporarily use the Google Public server information, although this is not recommended as a long term solution:
Manual Preferred DNS should read 8.8.8.8
Alternate DNS Server should read. 8.8.4.4
Click the Kudos Thumbs-Up!
It is a nice way to say “Thank You" for the help.
Although I strive to reflect HP's best practices, I do not work for HP. 
Kind Regards,
Dragon-Fur

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