Error message when 'submitting' completed survey.

One survey participant got an error message as she was submitting the filled survey online. The message told her to press "back" on her browser and resubmit. She did that and it threw her back onto the first page of the survey... any ideas what is wrong please? And how I can retrieve her survey? (I checked - it did not get uploaded).
Thank you!

Thanks Lumi
I hope its working fine with you, my client is thinking about upgrading their PS from 9.1(PTools 8.50.10) to PS 9.2(PTools 8.53) and I wanted to make sure that TES can still talk to the new PS env with no issues.
Seems i also need to research Informatica as well, as we have WS connection between Infomatica and the PS env. do you have Informatica as well? if so, is everything working as expected.
appreciate this Lumi.
Thanks

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