Error on My Services page Total BB Option 1

When I log in to my account there is an error on My Services broadband section it says 40GB but Option 1 is only 10GB. Copied & pasted below:
BT Total Broadband Option 1
Part of your Broadband and Calls bundle
40GB usage
Advanced anti-virus security
Parental controls
Unlimited WiFi minutes
24/7 support

Its not an issue that affects all option 1 accounts as both of mine display correctly. On of mine does only show inclusive weekend calls where as it any time inclusive calls and does behave as such. Has it always shown 40GB or is it only recently changed. BT have rolled out a new MT BT page and it does seem to have some bugs in it.

Similar Messages

I want to writte C# code for 503 Service Unavailable error to web application page immediate close connection any page loaded

Here is a ticket regarding our current client web application ( Image data add, edit , delete in folder with form data in MSSQL Database) that using code c#, web form, ajax, VS2008, MSSQL Server2008 , it appears that there is an error where the HTTP
503 error occurs.
. Below is a conversation with Host Server support assistant.Can you take a look at it?
Ben (support) - Hi
Customer - We're having an issue with our windows host
Ben (support) - What's the issue?
Customer - 503 errors
Ben (support) - I am not getting any 503 errors on your site, is there a specific url to duplicate the error?
Customer - no, it comes and goes without any change Customer - could you have access to any logs ?
Ben (support) - Error logs are only available on Linux shared hosting, however with this error it may be related to you reaching your concurrent connections
Ben (support) - You can review more about this at the link \
Customer - probably yes - how can we troubleshoot ?
Ben (support) - http://support.godaddy.com/help/article/3206/how-many-visitors-can-view-my-site-at-once
Ben (support) - This is something you need to review your code and databases to make sure they are closing the connections in a timely manner
Customer - we're low traffic, this is an image DB to show our product details to our customers
Customer - ahhhh, so we could have straying sessions ?
Ben (support) - Correct Customer - any way you could check if it's the case ?
Customer - because it was working previously
Ben (support) - We already know that's the case as you stated the 503 errors don't happen all the time if it were issue on the server the the 503 would stay.
Customer - so our 2/3 max concurrent users can max out the 200 sessions
Customer - correct ?
Customer - is there a timeout ?
Ben (support) - no that's not a time out concurrent connections are a little different then sessions and or connections. Lets say for an example you have 5 images on your site and 5 7 users come to your site this is not 7 concurrent connections but 35. They
do close after awhile hence why the 503 error comes and goes. You can have these connections close sooner using code but this is something you have to research using your favorite search engine
Customer - thank you so much
Customer - I'm surprised that this just started a few weeks ago when we haven't changed anything for months
Customer - any changes from your side ? lowering of the value maybe ?
Customer - I'm trying to understand what I can report as a significant change
Ben (support) - We haven't touched that limit in years
Ben (support) - This could just be more users to your site than normal or even more images
Customer - I was thinking that could be it indeed
Customer - so I need to research how to quickly close connections when not needed
Ben (support) - Correctly
Ben (support) - correct
Customer - thanks !!
Ben (support) - Your welcome
Analysis :
The link provided tells us : All Plesk accounts are limited to 200 simultaneous visitors.
From what Ben (support) says and a little extra research, if those aren't visitors but connections then it's quite easy to max out, especially if the connections aren't closed when finished using. I'd suggest forwarding this to Kasem to see what he thinks.
Cheers,
Customer

Hi Md,
Thank you for posting in the MSDN forum.
>>
I want to writte C# code for 503 Service Unavailable error to web application page immediate close connection any page loaded.
Since
Visual Studio General Forum which discuss VS IDE issue, I am afraid that you post the issue in an incorrect forum.
To help you find the correct forum, would you mind letting us know more information about this issue? Which kind of web app you develop using C# language? Is it an ASP.NET Web Application?
If yes, I suggest you could post the issue directly on
ASP.NET forum, it would better support your issue.
Thanks for your understanding.
Best Regards,
We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
Click HERE to participate the survey.

How To Display Error Message In Self Service Page

Dear All,
I am using 11.5.10 Oracle HRMS self Service ,,,
How can I display error message on the top of the self service page if some action happen ?
Best Regards

Time entry rules maybe?

500   Internal Server Error - Problem Opening Service Registry Page

Hi,
When i try open enterprise service page (http://localhost:50000/sr) i am getting following error,
"500   Internal Server Error" and "Failed to process request. Please contact your system administrator."
and the Java exception stack says,
com.sap.engine.services.webservices.espbase.client.bindings.exceptions.TransportBindingException: Invalid Response content type. Server returned code (500) with message <OK> and content type <text/html; charset=utf-8>.
    at com.sap.engine.services.webservices.espbase.client.bindings.impl.SOAPTransportBinding.handleSOAPResponseMessage(SOAPTransportBinding.java:471)
    at com.sap.engine.services.webservices.espbase.client.bindings.impl.SOAPTransportBinding.call_SOAP(SOAPTransportBinding.java:966)
    at com.sap.engine.services.webservices.espbase.client.bindings.impl.SOAPTransportBinding.callWOLogging(SOAPTransportBinding.java:703)
    at com.sap.engine.services.webservices.espbase.client.bindings.impl.SOAPTransportBinding.call(SOAPTransportBinding.java:673)
    at p1208540892498.UDDI_Inquiry_SoapBinding_Stub.find_tModel(UDDI_Inquiry_SoapBinding_Stub.java:125)
    ... 95 more
could any one please help me in finding out the problem. I am new to CE 7.1.
Thanks in advance.
Regards,
Prasad Babu.

Hi Eduardo,
as I work my way up through the landscape I have hit the same issue in our Regression PI system.
Do you have a solution ?
Thank you and kind regards,
Petr.

Can't login BPM workspace - Internal error in Verification Service

I've gone through "Building Your First Process with Oracle BPM 11g" in JDeveloper and was able to deploy "Hello World" successfully. My problem is that when I tried to sign in bpm workspace, I get "Invalid username and password" error. This is what I found in the soa log,
<Apr 25, 2012 9:02:49 AM EDT> <Error> <oracle.soa.services.workflow.verification> <BEA-000000> <<.> hasPermission: error: access denied (oracle.security.jps.service.policystore.PolicyStoreAccessPermission Context:APPLICATION Context Name:soa-infra Actions:getApplicationPolicy)>
<Apr 25, 2012 9:02:49 AM EDT> <Error> <oracle.soa.services.workflow.query> <BEA-000000> <<.> Internal error in Verification Service.
Internal error in Verification Service for user jcooper. hasPermission.
Check the underlying exception and correct the error. If the error persists, contact Oracle Support Services.
ORABPEL-30504
Internal error in Verification Service.
Internal error in Verification Service for user jcooper. hasPermission.
Check the underlying exception and correct the error. If the error persists, contact Oracle Support Services.
I can't sign in workspace with anyone - weblogic, jcooper, etc. For weblogic user, I don't have any problem of login other applications. I find jcooper and bpm access in system-jazn-data.xml under $DOMAIN_HOME/config/fmwconfig directory.
I'm running out of options to try. PLEASE HELP!!!!
soa - 11.1.1.4
weblogic - 10.3.4
installed demo community users and it is installed in linux server.
Currently we are using "DefaultAuthenticator - WebLogic Authentication Provider" that has a sufficient in the control flag.

Well, I'm not total sure on whether we are using LDAP or not since I'm a new to weblogic. Perhaps you can tell me. We installed webLogic 10.3.4. My understanding is that this has embedded LDAP. All I did was to install demo users and groups. So currently we have defaultAuthenticator under myrealm. so are we using LDAP in this case?
What's the exact path of Admin server?
weblogic, soa_server1, bam_server1, osb_server1 are running on one linux box.

Is it BT Yahoo / Total Broadband / Option 3 / or d...

Hopefully someone here can help.
We signed up with BT Openworld back in 2003 which subsequently morphed into BT Yahoo. Since then the service has continued without much issue. (Just a loss of service because BT randomly disconnected us which then took weeks to resolve; plus paying £28+ a month for a 2Mb line - but other than that, not much issue).
Other than these few problems that is:
a) we have never seen a bill for this service. Trying to click view bills via the BT Yahoo page doesn't work.
b) in the BT Yahoo account page it says we are on BT Total Broadband Option 3. However, when you go to My BT on BT.com and look at our account (the account has the phone bill showing) we can't see any Broadband listed. In fact, they suggest signing up.....
c) trying to apply for an Accelerator (old iplate), when typing in our phone number and postcode, it confidently states that we don't have BT Broadband. Ironically, I'm using BT broadband to access the page...
d) back in October last year I received an email on the BTinternet.com email address telling me the great news that my BT Yahoo account was being moved to BT Total Broadband and that I would be receiving an email when this was done, confirmation of my account number, speeds of up to 20Mb, something to tell me how to view a bill for the first time in 8 years, etc. Nothing has ever been received. We have never received a new home hub for example. No speed increase. No account number, nothing.
Here's the link telling us what we should have won: http://bt.custhelp.com/app/answers/detail/a_id/14401/c/761/?s_cid=con_FURL_help/newaccount
e) trying to follow this up with anyone has always been met with "What is your account number"? It seems hard for them to understand that without a bill or any communication with BT, I don't have an account number and I can't find one anywhere else. I have of course offered to make one up.
f) the line speed sits resolutely at 2Mb. It doesn't matter what router is used, whether the router is plugged into the master socket, whether I tell all my neighbours to have an internet free day, etc.
We can't help but assume our account has been left on an old BT Yahoo set up, with 2Mb maximum and nothing has been done to bring our account to Total Broadband, sort the speed out, merge our accounts with our normal BT bill and allow us to look at a rarely-spotted invoice. Getting my hands on a BT Accelerator would be great too.
Can anyone help here...?
Jeremy.

Hi, I've been browsing the forums for general interest and have a somewhat related enquiry to the above queries.
I have been with BT Yahoo Broadband (and whatever came before that) for some years. Last year I had an email to say that (quote):
"Good news. We’re sprucing up some of our systems over the next few months, replacing BT Yahoo! Broadband with BT Total Broadband. We’ll need to give you a new account number but you’ll pay the same and get a better service and more features for your money..." (followed by the 'features' of Total Broadband Option 3).
A few days ago I had an email to say (quote)
"Remember our email about moving you to BT Total Broadband and changing your account number? You’re now on BT Total Broadband and your new account number is GB100XXXXX."
One good thing - for the first time I have an account number that I can quote!
My query is: do my methods of payment stay the same? I am debited every month from my credit card for broadband as the owner of the BT line itself is not me but my partner, and therefore a separate phone account. So far, I have not seen a charge against my credit card this month, and it would have been due now.
I did try and ring one of the helplines today, but sadly the competence of the staff in India has not improved since my last problem with billing (updating credit card details) last December. They were completely clueless, although very polite.
Incidentally the BT Broadband postcode checker suggests that I'd be able to get 7.0 - 8.0MB speed, but mine remains at 2MB, which is what I have had for a long time. I don't for one minute doubt thatI wouldn't get the maximum, but I'd have thought I'd be getting a little better than the 1.8 MB download I currently average....if indeed I have been transferred over as the emails have suggested?

Tomcat - Error when executing JSP pages

Hi,
I installed tomcat 5.0.30 on a Windows XP os.
I tried to write a simple JSP page, the classic "Hello World", but when I access the page, I obtain the following error message:
org.apache.jasper.JasperException: Unable to compile class for JSP
Generated servlet error:
javac: invalid flag: -source
Usage: javac <options> <source files>
where possible options include:
-g Generate all debugging info
-g:none Generate no debugging info
-g:{lines,vars,source} Generate only some debugging info
-O Optimize; may hinder debugging or enlarge class file
-nowarn Generate no warnings
-verbose Output messages about what the compiler is doing
-deprecation Output source locations where deprecated APIs are used
-classpath <path> Specify where to find user class files
-sourcepath <path> Specify where to find input source files
-bootclasspath <path> Override location of bootstrap class files
-extdirs <dirs> Override location of installed extensions
-d <directory> Specify where to place generated class files
-encoding <encoding> Specify character encoding used by source files
-target <release> Generate class files for specific VM version
     org.apache.jasper.compiler.DefaultErrorHandler.javacError(DefaultErrorHandler.java:84)
     org.apache.jasper.compiler.ErrorDispatcher.javacError(ErrorDispatcher.java:332)
     org.apache.jasper.compiler.Compiler.generateClass(Compiler.java:437)
     org.apache.jasper.compiler.Compiler.compile(Compiler.java:497)
     org.apache.jasper.compiler.Compiler.compile(Compiler.java:476)
     org.apache.jasper.compiler.Compiler.compile(Compiler.java:464)
     org.apache.jasper.JspCompilationContext.compile(JspCompilationContext.java:511)
     org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:295)
     org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:292)
     org.apache.jasper.servlet.JspServlet.service(JspServlet.java:236)
     javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
What can be the problem? I use JRE v. 1.4.2.
Thank for any help.

I use JRE v. 1.4.2.What is your JAVA_HOME variable set to?
Do you have a full Java1.4 installation? - ie not just the JRE but the compiler as well?
javac: invalid flag: -sourceThis message would indicate that the -source flag is invalid for javac.
This flag was introduced with java1.4.
Most probably you have a java1.3 installed on the machine confusing tomcat.

Presentation Service- Page cannot be displayed

Hi
The presentation service page is not displayed but admin tool is opening.
Oracle bi server is running and so as presentation service too
But oc4j is having trouble..when I start the oc4j the command prompt widown pops up and goes off. Think by this oc4j is not starting.
Please suggest
1.how to see oc4j is running or not apart from start oc4j option.
2.how to make oc4j run if its true what I have described above.
Thanks

Hi
Still I could not connect to presentation service page..Below are the details which i tried to resolve but did not work out
I tried starting by below and shows below error.
C:\>c:\oraclebi\oc4j_bi\bin\oc4j -start
Starting OC4J from C:\OracleBI\oc4j_bi\j2ee\home ...
12/08/04 17:04:35 Error initializing server: /C:/OracleBI/oc4j_bi/j2ee/home/conf
ig/server.xml, Fatal error at line 1 offset 1 in file:/C:/OracleBI/oc4j_bi/j2ee/
home/config/server.xml: .<Line 1, Column 1>: XML-20108: (Fatal Error) Start of r
oot element expected.
C:\>delete c:\oraclebi\oc4j_bi\j2ee\home\persistence\jms.state
'delete' is not recognized as an internal or external command,
operable program or batch file.
C:\>more oc4j
Cannot access file C:\oc4j
Any suggesstions for the above errors and how to start the oc4j an presentation service...
Thanks

Error While Running a page on JDeveloper

Hi All ,
I am getting the following error while running a page in Jdeveloper . Can any body help me?
(AppsContext.java:686) at oracle.apps.fnd.common.WebAppsContext.(WebAppsContext.java:846) at oracle.apps.fnd.framework.server.OAUtility.getWebAppsContext(OAUtility.java:351) at oracle.apps.fnd.framework.CreateIcxSession.getEncryptedSessId(CreateIcxSession.java:144) at oracle.apps.fnd.framework.CreateIcxSession.createSession(CreateIcxSession.java:80) at runregion.jspService(runregion.jsp:96) at com.orionserver.http.OrionHttpJspPage.service(OrionHttpJspPage.java:56) at oracle.jsp.runtimev2.JspPageTable.service(JspPageTable.java:317) at oracle.jsp.runtimev2.JspServlet.internalService(JspServlet.java:465) at oracle.jsp.runtimev2.JspServlet.service(JspServlet.java:379) at javax.servlet.http.HttpServlet.service(HttpServlet.java:853) at com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:727) at com.evermind.server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:306) at com.evermind.server.http.HttpRequestHandler.processRequest(HttpRequestHandler.java:767) at com.evermind.server.http.HttpRequestHandler.run(HttpRequestHandler.java:259) at com.evermind.server.http.HttpRequestHandler.run(HttpRequestHandler.java:106) at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:797) at java.lang.Thread.run(Thread.java:534) oracle.apps.fnd.framework.OAException: Application: FND, Message Name: FND_GENERIC_MESSAGE. Tokens: MESSAGE = java.sql.SQLException: ORA-00904: "SERVERRESP_ENABLED_FLAG": invalid identifier ; (Could not lookup message because there is no database connection) at oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:888) at oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:862) at oracle.apps.fnd.framework.server.OAExceptionUtils.processAOLJErrorStack(OAExceptionUtils.java:980) at oracle.apps.fnd.framework.server.OAUtility.getWebAppsContext(OAUtility.java:352) at oracle.apps.fnd.framework.CreateIcxSession.getEncryptedSessId(CreateIcxSession.java:144) at oracle.apps.fnd.framework.CreateIcxSession.createSession(CreateIcxSession.java:80) at runregion.jspService(runregion.jsp:96) at com.orionserver.http.OrionHttpJspPage.service(OrionHttpJspPage.java:56) at oracle.jsp.runtimev2.JspPageTable.service(JspPageTable.java:317) at oracle.jsp.runtimev2.JspServlet.internalService(JspServlet.java:465) at oracle.jsp.runtimev2.JspServlet.service(JspServlet.java:379) at javax.servlet.http.HttpServlet.service(HttpServlet.java:853) at com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:727) at com.evermind.server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:306) at com.evermind.server.http.HttpRequestHandler.processRequest(HttpRequestHandler.java:767) at com.evermind.server.http.HttpRequestHandler.run(HttpRequestHandler.java:259) at com.evermind.server.http.HttpRequestHandler.run(HttpRequestHandler.java:106) at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:797) at java.lang.Thread.run(Thread.java:534) ## Detail 0 ## java.sql.SQLException: ORA-00904: "SERVERRESP_ENABLED_FLAG": invalid identifier at oracle.jdbc.dbaccess.DBError.throwSqlException(DBError.java:134) at oracle.jdbc.ttc7.TTIoer.processError(TTIoer.java:289) at oracle.jdbc.ttc7.Oall7.receive(Oall7.java:583) at oracle.jdbc.ttc7.TTC7Protocol.doOall7(TTC7Protocol.java:1983) at oracle.jdbc.ttc7.TTC7Protocol.parseExecuteFetch(TTC7Protocol.java:1141) at oracle.jdbc.driver.OracleStatement.doExecuteQuery(OracleStatement.java:2487) at oracle.jdbc.driver.OracleStatement.doExecuteWithTimeout(OracleStatement.java:2854) at oracle.jdbc.driver.OraclePreparedStatement.executeUpdate(OraclePreparedStatement.java:622) at oracle.jdbc.driver.OraclePreparedStatement.executeQuery(OraclePreparedStatement.java:550) at oracle.apps.fnd.profiles.Profiles.getProfileOption(Profiles.java:1328) at oracle.apps.fnd.profiles.Profiles.getProfile(Profiles.java:384) at oracle.apps.fnd.profiles.ExtendedProfileStore.getSpecificProfileFromDB(ExtendedProfileStore.java:210) at oracle.apps.fnd.profiles.ExtendedProfileStore.getSpecificProfile(ExtendedProfileStore.java:169) at oracle.apps.fnd.profiles.ExtendedProfileStore.getMultiSpecificProfileFromDB(ExtendedProfileStore.java:368) at oracle.apps.fnd.common.WebAppsContext.setProfileValues(WebAppsContext.java:4177) at oracle.apps.fnd.common.AppsContext.setDBEnv(AppsContext.java:3407) at oracle.apps.fnd.common.AppsContext.getPrivateConnectionFinal(AppsContext.java:2508) at oracle.apps.fnd.common.AppsContext.getPrivateConnection(AppsContext.java:2398) at oracle.apps.fnd.common.AppsContext.getJDBCConnection(AppsContext.java:2257) at oracle.apps.fnd.common.AppsContext.getJDBCConnection(AppsContext.java:2072) at oracle.apps.fnd.common.AppsContext.getJDBCConnection(AppsContext.java:1976) at oracle.apps.fnd.profiles.Profiles.getConnection(Profiles.java:2494) at oracle.apps.fnd.profiles.Profiles.getProfileOption(Profiles.java:1304) at oracle.apps.fnd.profiles.Profiles.getProfile(Profiles.java:384) at oracle.apps.fnd.profiles.ExtendedProfileStore.getSpecificProfileFromDB(ExtendedProfileStore.java:210) at oracle.apps.fnd.profiles.ExtendedProfileStore.getSpecificProfile(ExtendedProfileStore.java:169) at oracle.apps.fnd.profiles.ExtendedProfileStore.getProfile(ExtendedProfileStore.java:148) at oracle.apps.fnd.common.logging.DebugEventManager.configureUsingDatabaseValues(DebugEventManager.java:1147) at oracle.apps.fnd.common.logging.DebugEventManager.configureLogging(DebugEventManager.java:1008) at oracle.apps.fnd.common.logging.DebugEventManager.internalReinit(DebugEventManager.java:977) at oracle.apps.fnd.common.logging.DebugEventManager.reInitialize(DebugEventManager.java:944) at oracle.apps.fnd.common.logging.DebugEventManager.reInitialize(DebugEventManager.java:931) at oracle.apps.fnd.common.AppsLog.reInitialize(AppsLog.java:570) at oracle.apps.fnd.common.AppsContext.initLog(AppsContext.java:873) at oracle.apps.fnd.common.AppsContext.initializeContext(AppsContext.java:858) at oracle.apps.fnd.common.AppsContext.initializeContext(AppsContext.java:827) at oracle.apps.fnd.common.AppsContext.(AppsContext.java:686) at oracle.apps.fnd.common.WebAppsContext.(WebAppsContext.java:846) at oracle.apps.fnd.framework.server.OAUtility.getWebAppsContext(OAUtility.java:351) at oracle.apps.fnd.framework.CreateIcxSession.getEncryptedSessId(CreateIcxSession.java:144) at oracle.apps.fnd.framework.CreateIcxSession.createSession(CreateIcxSession.java:80) at runregion.jspService(runregion.jsp:96) at com.orionserver.http.OrionHttpJspPage.service(OrionHttpJspPage.java:56) at oracle.jsp.runtimev2.JspPageTable.service(JspPageTable.java:317) at oracle.jsp.runtimev2.JspServlet.internalService(JspServlet.java:465) at oracle.jsp.runtimev2.JspServlet.service(JspServlet.java:379) at javax.servlet.http.HttpServlet.service(HttpServlet.java:853) at com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:727) at com.evermind.server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:306) at com.evermind.server.http.HttpRequestHandler.processRequest(HttpRequestHandler.java:767) at com.evermind.server.http.HttpRequestHandler.run(HttpRequestHandler.java:259) at com.evermind.server.http.HttpRequestHandler.run(HttpRequestHandler.java:106) at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:797) at java.lang.Thread.run(Thread.java:534) ">

check your DBC file, we have discussed this issue in the forum, search for SERVERRESP_ENABLED_FLAG

How to enable fnd log in self service page

Hello,
In professional forms, we can enable fnd log using the profile options "FND: Debug Log Enabled" to Yes and "FND: Debug Log Level" to different levels.
Similarly, can we do the same with Self Service page? how and where can i see the log results? Also when i'm running the selfservice page from jDeveloper, is there any possibility to see the entire log?
I need to track why i'm unable to run a page from jdeveloper and i need to track the log.
Thank you all for the help in advance.
kK

Hi,
To Enable to Log for a self service page click on 'Diagnostics' link avaible at the Upper Right corner of the page. Now from the Diagnostic poplist select the 'Show Log On Screen' then select the log level and save.
Now you perform your fucntional steps all the log messages you will be able to see at the bottam of the page.
Regards,
Syed.

OAF : Could not open PDF from Self Service Page or Jdeveloper.

Hi Friends,
We are on R12 Applications.
Appreciate any help.
Requirement :
1. Open the PDF from Self Service Page.
Error :
Adobe Reader Could Not Open the PDF because it is either not a supported file type or the file is damaged.
Below is my Controller and AM code
======================
Controller Code
==========
/*===========================================================================+
| Copyright (c) 2001, 2005 Oracle Corporation, Redwood Shores, CA, USA |
| All rights reserved. |
+===========================================================================+
| HISTORY |
+===========================================================================*/
package XXX.oracle.apps.ak.xml.webui;
import oracle.apps.fnd.common.VersionInfo;
import oracle.apps.fnd.framework.webui.OAControllerImpl;
import oracle.apps.fnd.framework.webui.OAPageContext;
import oracle.apps.fnd.framework.webui.beans.OAWebBean;
import oracle.apps.fnd.common.VersionInfo;
import oracle.apps.fnd.framework.webui.OAControllerImpl;
import oracle.apps.fnd.framework.webui.OAPageContext;
import oracle.apps.fnd.framework.webui.beans.OAWebBean;
import oracle.apps.fnd.framework.server.OAApplicationModuleImpl;
import oracle.xml.parser.v2.XMLNode;
import java.io.ByteArrayInputStream;
import java.io.ByteArrayOutputStream;
import javax.servlet.ServletOutputStream;
import javax.servlet.http.HttpServletResponse;
import oracle.apps.fnd.framework.OAException;
import oracle.apps.fnd.framework.server.OADBTransactionImpl;
import oracle.apps.xdo.XDOException;
import oracle.apps.xdo.oa.schema.server.TemplateHelper;
import oracle.cabo.ui.data.DataObject;
import oracle.jbo.XMLInterface;
* Controller for ...
public class XMLIntegrationCO extends OAControllerImpl
public static final String RCS_ID="$Header$";
public static final boolean RCS_ID_RECORDED =
VersionInfo.recordClassVersion(RCS_ID, "%packagename%");
public static final int DEPTH = 4;
public static final int APP_ID = 20003;
public static final String APP_NAME = "XBOL";
public static final String TEMPLATE_CODE ="Emp_Template";
public static final int BUFFER_SIZE = 32000;
* Layout and page setup logic for a region.
* @param pageContext the current OA page context
* @param webBean the web bean corresponding to the region
public void processRequest(OAPageContext pageContext, OAWebBean webBean)
super.processRequest(pageContext, webBean);
OAApplicationModuleImpl am= (OAApplicationModuleImpl)pageContext.getApplicationModule(webBean);
am.invokeMethod("initEmpVO");
am.invokeMethod("getEmpDataXML");
* Procedure to handle form submissions for form elements in
* a region.
* @param pageContext the current OA page context
* @param webBean the web bean corresponding to the region
public void processFormRequest(OAPageContext pageContext, OAWebBean webBean)
super.processFormRequest(pageContext, webBean);
OAApplicationModuleImpl am= (OAApplicationModuleImpl)pageContext.getApplicationModule(webBean);
String event = pageContext.getParameter("event");
System.out.println("XXX : Event "+event);
if("GenerateReport".equals(event))
// Get the HttpServletResponse object from the PageContext. The report output is written to HttpServletResponse.
DataObject sessionDictionary = (DataObject)pageContext.getNamedDataObject("_SessionParameters");
HttpServletResponse response = (HttpServletResponse)sessionDictionary.selectValue(null,"HttpServletResponse");
try {
ServletOutputStream os = response.getOutputStream();
// Set the Output Report File Name and Content Type
String contentDisposition = "attachment;filename=EmpReport.pdf";
response.setHeader("Content-Disposition",contentDisposition);
response.setContentType("application/PDF");
// Get the Data XML File as the XMLNode
XMLNode xmlNode = (XMLNode) am.invokeMethod("getEmpDataXML");
ByteArrayOutputStream outputStream = new ByteArrayOutputStream();
xmlNode.print(outputStream);
ByteArrayInputStream inputStream = new ByteArrayInputStream(outputStream.toByteArray());
ByteArrayOutputStream pdfFile = new ByteArrayOutputStream();
//Generate the PDF Report.
TemplateHelper.processTemplate(
((OADBTransactionImpl)pageContext.getApplicationModule(webBean).getOADBTransaction()).getAppsContext(),
APP_NAME,
TEMPLATE_CODE,
((OADBTransactionImpl)pageContext.getApplicationModule(webBean).getOADBTransaction()).getUserLocale().getLanguage(),
((OADBTransactionImpl)pageContext.getApplicationModule(webBean).getOADBTransaction()).getUserLocale().getCountry(),
inputStream,
TemplateHelper.OUTPUT_TYPE_PDF,
null,
pdfFile);
// Write the PDF Report to the HttpServletResponse object and flush.
byte[] b = pdfFile.toByteArray();
response.setContentLength(b.length);
os.write(b, 0, b.length);
os.flush();
os.close();
catch(Exception e)
response.setContentType("text/html");
throw new OAException(e.getMessage(), OAException.ERROR);
pageContext.setDocumentRendered(true);
AM CODE
======
package subba.oracle.apps.ak.xml.server;
import java.io.ByteArrayOutputStream;
import oracle.apps.fnd.common.MessageToken;
import oracle.apps.fnd.framework.OAException;
import oracle.apps.fnd.framework.OAViewObject;
import oracle.apps.fnd.framework.server.OAApplicationModuleImpl;
import oracle.apps.fnd.framework.test.inputscanner.server.EmpVOImpl;
import oracle.help.common.xml.*;
import oracle.jbo.XMLInterface;
import oracle.xml.parser.v2.XMLDocument;
import oracle.xml.parser.v2.XMLElement;
import oracle.xml.parser.v2.XMLNode;
// --- File generated by Oracle ADF Business Components Design Time.
// --- Custom code may be added to this class.
// --- Warning: Do not modify method signatures of generated methods.
public class testXMLAMImpl extends OAApplicationModuleImpl {
/**This is the default constructor (do not remove)
public testXMLAMImpl() {
/**Sample main for debugging Business Components code using the tester.
public static void main(String[] args) {
launchTester("XXX.oracle.apps.ak.xml.server", /* package name */
"testXMLAMLocal" /* Configuration Name */);
public void initEmpVO()
EmployeeVOImpl vo = getEmployeeVO1();
if(vo == null)
MessageToken errTokens[] = {
new MessageToken("OBJECT_NAME", "EmployeeVO1")
throw new OAException("AK", "FWK_TBX_OBJECT_NOT_FOUND", errTokens);
} else
vo.executeQuery();
public void getEmpDataXML()
try {
ByteArrayOutputStream outputStream = new ByteArrayOutputStream();
OAViewObject vo = (OAViewObject)findViewObject("EmployeeVO1");
((XMLNode) vo.writeXML(4, XMLInterface.XML_OPT_ALL_ROWS)).print(outputStream);
System.out.println(outputStream.toString());
catch(Exception e)
throw new OAException (e.getMessage());
/**Container's getter for EmployeeVO1
public EmployeeVOImpl getEmployeeVO1() {
return (EmployeeVOImpl)findViewObject("EmployeeVO1");
}

Try the OA Framework Forum

Passing parameters dynamically from Self Service Page

Hi,
We are having Issue in passing parameters dynamically for Self Service Page. We are in the process of doing research on the same which is taking time. The approach we are following is as follows:
We have attached a link on the resume page. The link is in the form of a button. On the click of button the report is displayed. The steps are as given below:
1. Log in through the Application Developer Responsibility.
2. Created a SSWA plsql type function CD_TEST_SS with parameters as report=TESTING_PDF&PARAMETERS=P_PERSON_ID~617*DESFORMAT~PDF*]] and HTML call as OracleOASIS.RunReport.
3. Enable the profile option Personalize Self-Service Defn to Y.
4. Log in through the Manager Self Service Responsibility.
5. Create an item of type button Test using personalization feature and attach the function CD_TEST_SS to the Resume page.
6. The button Test appears on the form.
7. On clicking the Test button the 6i report is called. The rdf file is place on the server in appl/au/11.5.0/reports/US directory. The rdf name is TESTING_PDF.rdf.
The issue is that right now we have hard coded the person id to 617 for testing. We need to pass the parameters at runtime. i.e. the person id of the employee selected should be passed dynamically. Please let us know if you have any idea about this.
Thanks and Regards
Rupashree Prabhu

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Error in using Custom Page Layout

Hi all,
I have created some customs page layouts, and they are working fine in the Portal (EP 6.0 SP2).
Now I have imported them to another Portal (same version than the first one), I made an EPA pakage with the PCD objects for the new page layouts and deployed the PAR file containing the the JSP for the new layouts into the Portal.
The result of this is the following:
- I am able to create a page and choose one of my customs layouts as a default layout.
- When in the page I try to select 'Edit > Page Layout' I get a 'Portal runtime error', and in the page logger I see the following exception (see it copied below):
Am I missing any step in the transport? I think no but maybe there is something else I have to do.
Thank you very much in advanced and regards
Stella
Exception ID:06:36_15/03/06_0043
com.sapportals.portal.prt.component.PortalComponentException: Error in service call of Portal Component
Component : com.sap.portal.appdesigner.pageeditor.LayoutView
Component class : com.sapportals.appdesigner.pageeditor.layout.LayoutView
User : biaalerein
        at com.sapportals.portal.prt.core.PortalRequestManager.handlePortalComponentException(PortalRequestManager.java:853)
        at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:311)
        at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:138)
        at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:191)
        at com.sapportals.portal.prt.component.PortalComponentResponse.include(PortalComponentResponse.java:217)
        at com.sapportals.appdesigner.pageeditor.WorkPlace.drawView(WorkPlace.java:354)
        at com.sapportals.appdesigner.pageeditor.WorkPlace.doContent(WorkPlace.java:206)
        at com.sapportals.portal.prt.component.AbstractPortalComponent.serviceDeprecated(AbstractPortalComponent.java:209)
        at com.sapportals.portal.prt.component.AbstractPortalComponent.service(AbstractPortalComponent.java:114)
        at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:301)
        at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:138)
        at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:191)
        at com.sapportals.portal.prt.component.PortalComponentResponse.include(PortalComponentResponse.java:217)
        at com.sapportals.portal.prt.pom.PortalNode.service(PortalNode.java:601)
        at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:301)
        at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:138)
        at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:191)
        at com.sapportals.portal.prt.core.PortalRequestManager.runRequestCycle(PortalRequestManager.java:670)
        at com.sapportals.portal.prt.connection.ServletConnection.handleRequest(ServletConnection.java:229)
        at com.sapportals.portal.prt.dispatcher.Dispatcher$doService.run(Dispatcher.java:555)
        at java.security.AccessController.doPrivileged(Native Method)
        at com.sapportals.portal.prt.dispatcher.Dispatcher.service(Dispatcher.java:415)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
        at com.inqmy.services.servlets_jsp.server.InvokerServlet.service(InvokerServlet.java:126)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
        at com.inqmy.services.servlets_jsp.server.RequestDispatcherImpl.doWork(RequestDispatcherImpl.java:275)
        at com.inqmy.services.servlets_jsp.server.RequestDispatcherImpl.include(RequestDispatcherImpl.java:384)
        at com.sapportals.portal.prt.pom.RootComponentNode.service(RootComponentNode.java:144)
        at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:301)
        at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:138)
        at com.sapportals.portal.prt.core.async.AsyncIncludeRunnable$1$DoDispatchRequest.run(AsyncIncludeRunnable.java:363)
        at java.security.AccessController.doPrivileged(Native Method)
        at com.sapportals.portal.prt.core.async.AsyncIncludeRunnable.run(AsyncIncludeRunnable.java:376)
        at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:729)
        at java.lang.Thread.run(Thread.java:479)

Hi Krishna,
I've been able to solve my problem.
It was something wrong when transporting the page Layouts with an EPA package from one Portal to another. Some properties were lost.
What I've done is to recreate manually the page layouts PCD Objects. And all it's working OK

Giving Error while forwarding a page from another page

Hi I am getting below error while forwarding a page from another page.
Please reply as i am new to OA frame work.
oracle.apps.fnd.framework.OAException: No data found for region (/mhe/oracle/apps/ak/susanta/webui/EmployeeUpdatePG).
     at oracle.apps.fnd.framework.webui.JRAD2AKMapper.getRootMElement(JRAD2AKMapper.java:519)
     at oracle.apps.fnd.framework.webui.OAWebBeanFactoryImpl.getWebBeanTypeDataFromJRAD(OAWebBeanFactoryImpl.java:3782)
     at oracle.apps.fnd.framework.webui.OAWebBeanFactoryImpl.getRootApplicationModuleClass(OAWebBeanFactoryImpl.java:3459)
     at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:988)
     at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:497)
     at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:418)
     at OA.jspService(OA.jsp:40)
     at com.orionserver.http.OrionHttpJspPage.service(OrionHttpJspPage.java:56)
     at oracle.jsp.runtimev2.JspPageTable.service(JspPageTable.java:317)
     at oracle.jsp.runtimev2.JspServlet.internalService(JspServlet.java:465)
     at oracle.jsp.runtimev2.JspServlet.service(JspServlet.java:379)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
     at com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:727)
     at com.evermind.server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:306)
     at com.evermind.server.http.ServletRequestDispatcher.forward(ServletRequestDispatcher.java:209)
     at com.evermind.server.http.GetParametersRequestDispatcher.forward(GetParametersRequestDispatcher.java:189)
     at com.evermind.server.http.EvermindPageContext.forward(EvermindPageContext.java:199)
     at OA.jspService(OA.jsp:45)
     at com.orionserver.http.OrionHttpJspPage.service(OrionHttpJspPage.java:56)
     at oracle.jsp.runtimev2.JspPageTable.service(JspPageTable.java:317)
     at oracle.jsp.runtimev2.JspServlet.internalService(JspServlet.java:465)
     at oracle.jsp.runtimev2.JspServlet.service(JspServlet.java:379)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
     at com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:727)
     at com.evermind.server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:306)
     at com.evermind.server.http.HttpRequestHandler.processRequest(HttpRequestHandler.java:767)
     at com.evermind.server.http.HttpRequestHandler.run(HttpRequestHandler.java:259)
     at com.evermind.server.http.HttpRequestHandler.run(HttpRequestHandler.java:106)
     at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:803)
     at java.lang.Thread.run(Thread.java:534)
## Detail 0 ##
Exception:
oracle.adf.mds.MetadataDefException: Unable to find component with absolute reference = /mhe/oracle/apps/ak/susanta/webui/EmployeeUpdatePG, XML Path = C:\Soumya\JDeveloper9\jdevhome\jdev\myclasses\JRADXML;C:\Soumya\JDeveloper9\jdevhome\jdev\myprojects;C:\Soumya\JDeveloper9\jdevbin\jdev\oamdsxml\fwk. Please verify that the reference is valid and the definition of the component exists either on the File System or in the MDS Repository.
     at oracle.adf.mds.internal.MetadataManagerBase.findElement(MetadataManagerBase.java:1343)
     at oracle.adf.mds.MElement.findElement(MElement.java:97)
     at oracle.apps.fnd.framework.webui.JRAD2AKMapper.getRootMElement(JRAD2AKMapper.java:493)
     at oracle.apps.fnd.framework.webui.OAWebBeanFactoryImpl.getWebBeanTypeDataFromJRAD(OAWebBeanFactoryImpl.java:3782)
     at oracle.apps.fnd.framework.webui.OAWebBeanFactoryImpl.getRootApplicationModuleClass(OAWebBeanFactoryImpl.java:3459)
     at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:988)
     at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:497)
     at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:418)
     at OA.jspService(OA.jsp:40)
     at com.orionserver.http.OrionHttpJspPage.service(OrionHttpJspPage.java:56)
     at oracle.jsp.runtimev2.JspPageTable.service(JspPageTable.java:317)
     at oracle.jsp.runtimev2.JspServlet.internalService(JspServlet.java:465)
     at oracle.jsp.runtimev2.JspServlet.service(JspServlet.java:379)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
     at com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:727)
     at com.evermind.server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:306)
     at com.evermind.server.http.ServletRequestDispatcher.forward(ServletRequestDispatcher.java:209)
     at com.evermind.server.http.GetParametersRequestDispatcher.forward(GetParametersRequestDispatcher.java:189)
     at com.evermind.server.http.EvermindPageContext.forward(EvermindPageContext.java:199)
     at OA.jspService(OA.jsp:45)
     at com.orionserver.http.OrionHttpJspPage.service(OrionHttpJspPage.java:56)
     at oracle.jsp.runtimev2.JspPageTable.service(JspPageTable.java:317)
     at oracle.jsp.runtimev2.JspServlet.internalService(JspServlet.java:465)
     at oracle.jsp.runtimev2.JspServlet.service(JspServlet.java:379)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
     at com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:727)
     at com.evermind.server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:306)
     at com.evermind.server.http.HttpRequestHandler.processRequest(HttpRequestHandler.java:767)
     at com.evermind.server.http.HttpRequestHandler.run(HttpRequestHandler.java:259)
     at com.evermind.server.http.HttpRequestHandler.run(HttpRequestHandler.java:106)
     at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:803)
     at java.lang.Thread.run(Thread.java:534)
Exception:
oracle.adf.mds.MetadataDefException: Unable to find component with absolute reference = /mhe/oracle/apps/ak/susanta/webui/EmployeeUpdatePG, XML Path = C:\Soumya\JDeveloper9\jdevhome\jdev\myclasses\JRADXML;C:\Soumya\JDeveloper9\jdevhome\jdev\myprojects;C:\Soumya\JDeveloper9\jdevbin\jdev\oamdsxml\fwk. Please verify that the reference is valid and the definition of the component exists either on the File System or in the MDS Repository.
     at oracle.adf.mds.internal.MetadataManagerBase.findElement(MetadataManagerBase.java:1343)
     at oracle.adf.mds.MElement.findElement(MElement.java:97)
     at oracle.apps.fnd.framework.webui.JRAD2AKMapper.getRootMElement(JRAD2AKMapper.java:493)
     at oracle.apps.fnd.framework.webui.OAWebBeanFactoryImpl.getWebBeanTypeDataFromJRAD(OAWebBeanFactoryImpl.java:3782)
     at oracle.apps.fnd.framework.webui.OAWebBeanFactoryImpl.getRootApplicationModuleClass(OAWebBeanFactoryImpl.java:3459)
     at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:988)
     at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:497)
     at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:418)
     at OA.jspService(OA.jsp:40)
     at com.orionserver.http.OrionHttpJspPage.service(OrionHttpJspPage.java:56)
     at oracle.jsp.runtimev2.JspPageTable.service(JspPageTable.java:317)
     at oracle.jsp.runtimev2.JspServlet.internalService(JspServlet.java:465)
     at oracle.jsp.runtimev2.JspServlet.service(JspServlet.java:379)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
     at com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:727)
     at com.evermind.server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:306)
     at com.evermind.server.http.ServletRequestDispatcher.forward(ServletRequestDispatcher.java:209)
     at com.evermind.server.http.GetParametersRequestDispatcher.forward(GetParametersRequestDispatcher.java:189)
     at com.evermind.server.http.EvermindPageContext.forward(EvermindPageContext.java:199)
     at OA.jspService(OA.jsp:45)
     at com.orionserver.http.OrionHttpJspPage.service(OrionHttpJspPage.java:56)
     at oracle.jsp.runtimev2.JspPageTable.service(JspPageTable.java:317)
     at oracle.jsp.runtimev2.JspServlet.internalService(JspServlet.java:465)
     at oracle.jsp.runtimev2.JspServlet.service(JspServlet.java:379)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
     at com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:727)
     at com.evermind.server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:306)
     at com.evermind.server.http.HttpRequestHandler.processRequest(HttpRequestHandler.java:767)
     at com.evermind.server.http.HttpRequestHandler.run(HttpRequestHandler.java:259)
     at com.evermind.server.http.HttpRequestHandler.run(HttpRequestHandler.java:106)
     at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:803)
     at java.lang.Thread.run(Thread.java:534)

refer http://prasanna-adf.blogspot.com/2008/02/deploying-oafwk.html
to know about how to import the PG into the instance..
--Prasanna

Im trying to install iTunes on my friend's Dell XPS, running windows vista ultimate (32-bit), but whenever I reach the end of the install, it pops up with an error telling me: "Service 'Apple Mobile Device' (Apple Mobile Device) could not be instal

Trying to install iTunes on my Laptop, running windows 7 (64-bit), but whenever I reach the end of the install, it pops up with an error telling me:
"Service 'Apple Mobile Device' (Apple Mobile Device) could not be installed. Verify that you have sufficient privileges to install system services"

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for performance issues or compatibility with third party software.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2

Error on My Services page Total BB Option 1

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