Error Opening Created PDF

My Grandson is filling out a PDF template provided by the BoyScouts of America (BSA) and has run into a problem when trying to open a document that he's been working on for weeks. He's using Adobe Acrobat X Pro 10.1.3
The message that he's receiving is "This document enabled extended features in ADOBE Reader. The document has been changed since it was created and use of extended features is no longer available. Please contact the author of this document. (He is the author - Been updating the PDF for weeks)
He responds to continue and notices that some pages are missing. While scrolling down in the document he receives a second error which states
An error exists on this page. Acrobat may not display the page correctly. Please contact the person who created this document to correct the problem (He is the author - Been updating the PDF for weeks)
The error states "The font GXAPFY+Helveticalnuev - Bbold contains a bad /BBox).
He can reply continue and page down. Lots of pages missing / lots of stuff messed up.
What is the solution?
Thanks from my Grandson - "A Future Eagle Scout"

Version 8 should work, but not earlier, since they did not have an internal flash player.

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