Error opening itunes?

when I open my Itunes I get an error saying "applemobiledevicehelper has stopped working" any reason why?? started once I got the 7.7 version and the 2.0 iphone update?? what can I do..

I also have this problem, have you found a solution to the problem yet? i have tried all sorts and nothing seems to work!

Similar Messages

  • Error opening iTunes, says I don't have quicktime

    I installed the itunes update yesterday, and when I tried to open it, it said I didn't have the right quick time update. I then separately installed the new quicktime update, and it still said it wasn't right. Today I deleted all my itunes files and folders and re installed it. And still it is coming up with an error message, any help?
    Also, my roomate downloaded the new itunes, and her computer won't even boot up anymore.

    when I go to add/remove programs, quicktime isn't there, where can I find it, other than there?
    let's try this.
    Download and install the Windows Installer CleanUp utility. then use it to clear any existing QuickTime installation configuration information from your PC:
    Description of the Windows Installer CleanUp Utility
    Next, we’ll manually remove leftover program files and folders.
    1. On the Start menu, click My Computer (or double-click My Computer on the Desktop).
    2. In My Computer, open Local Disk.
    3. Open Program Files.
    4. Right-click on the QuickTime folder and click Delete from the shortcut menu.
    5. Navigate to C:\Windows\system32\.
    6. Remove the files QuickTime.qts and QuicktimeVR.qtx.
    7. Restart your computer.
    next, we'll get a fresh copy of QuickTime into your PC by doing a repair install of itunes.
    switch off antivirus and antispyware applications prior to the reinstall.
    go into Add/Remove and select itunes. click "Change" and then click "Repair".
    if the repair install goes through okay, restart the PC and try launching itunes again. does it launch properly now?
    (re your roommate's booting issue. does she have a Windows 2000 PC? if so, does she have one of the early Adaptec versions of Easy CD Creator 4 installed on it?)

  • Error Opening iTunes in Vista

    iTunes cannot open in my new vista machine. After several fresh downloads of the iTunes client it still doesn't work. According the to error message the problem is not with iTunes per se, but quicktime. The following is a partial of the error message:
    Problem Event Name: APPCRASH
    Application Name: iTunes.exe
    Application Version: 7.3.1.3
    Application Timestamp: 468d6b77
    Fault Module Name: QuickTime.qts_unloaded
    Fault Module Version: 0.0.0.0
    Fault Module Timestamp: 4684a7e4
    Exception Code: c0000005
    Exception Offset: 10001040

    Problem Event Name: APPCRASH
    Application Name: iTunes.exe
    Application Version: 7.3.1.3
    Application Timestamp: 468d6b77
    Fault Module Name: QuickTime.qts_unloaded
    Fault Module Version: 0.0.0.0
    Fault Module Timestamp: 4684a7e4
    Exception Code: c0000005
    Exception Offset: 10001040
    OS Version: 6.0.6000.2.0.0.768.3
    Locale ID: 1033
    Additional Information 1: 7929
    Additional Information 2: 763ad3a8d90ee29ef24bec6662039b05
    Additional Information 3: fdf4
    Additional Information 4: 4d4645a3a22304cb0102c8191dd48736

  • Error opening Itunes once downloaded

    Downloaded itunes, everything went fine, go to open it and the following message comes up:
    The folder "itunes" cannot be found or created, and is required. The default location for this folder is inside the "music" folder.
    Ive uninstalled and reinstalled the program and still no luck. Anyone have any idea how to solve this problem, id really appreciate it
    Thank you
    Tam

    The following is specific to Windows XP, I assume your sig is correct?
    This can be due to a problem with cryptographic services due to a problem with cryptographic services.
    First you need to be sure your system is free of malware as malware can cause problems with cryptographic services.
    Run a full scan with the free version of Malwarebytes:
    http://www.malwarebytes.org/
    There is no point in going on unless you are free of malware.
    Check to see if you have your smart card service and that it is not set to disabled. For some reason iTunes needs it.
    Start>>Run>>Services.msc
    you should find the smart card service in the list. Report back with your findings.
    Then work through *Method 4* in the following link:
    http://support.microsoft.com/kb/822798
    You should be able to copy and paste the individual lines to save on typing.
    Make a careful note of any error messages you get, they are important for diagnosis. Report back any error messages especially the names of any dlls mentioned.
    If there are no errors try starting iTunes.

  • Error opening iTunes after update (its updated to 10.4  64-bit) ""itonersupport" could load in 64 bit mode"

    I know how to swhitch to 32-bit mode. But it have to support 64-bits..
    Any suggestions?

    I think i found it:
    Go to your user/library/iTunes/iTunes Plug-ins folder and then delete the plugin.
    I think it was coming from the tool iToner, that i tested month ago.
    Hint: You can find the file also with the search option in an open finder window.
    Just click on the find field, then type "itoner"
    It is not schown.
    Click on the sign for search options
    Then click on the "type" popup and choose "system files" and then "include systemfiles"
    Now itonersupport should be visible and you can delete it.

  • Error Opening iTunes with new install

    I just reinstalled iTunes onto my father's Dell laptop running Windows XP SP2. I recieve the following error message when trying to run iTunes for the first time: "The folder 'iTunes' cannot be found or created, and is required. The default location for this folder is inside the 'My Music' folder."
    Any help would be greatly appreciated as i cannot run iTunes on this PC.

    Try holding down the shift key as you start itunes, and create a new library when given the chance.

  • Problems opening iTunes after installation - "QuickTime was not Found"

    I am having trouble opening iTunes. Both iTunes and Quick time will download and install and I can open QuickTime without a problem, but when I open iTunes, I get the following error:
    Open iTunes and an error opens:
    "QuickTime was not found. QuickTime is required to run iTunse. Please uninstall iTunes and then install iTunes again."
    I only have trouble when I am at home and not connected to my work network. I was able to start iTunes yesterday while in the office, but all my music is on my external hard drive at home. Not helpful!
    I have tried about everything - uninstalled, reinstalled itunes and quick time, disabled bonjour, disabled the startup files, etc. I am still not having any luck.
    Any suggestions?

    Both iTunes and Quick time will download and install and I can open QuickTime without a problem, but when I open iTunes, I get the following error:
    A bit unusual.
    Did you do the QuickTime/iTunes install at work?
    Is QuickTime still launching when you get the PC home?
    (Wondering if something relating to the network at work have done odd things to QuickTime or iTunes registry entries ... possibly iTunes is looking for QuickTime on the wrong drive when you get the PC home, for example.)

  • Open itunes get error message, can't find iTunes folder! & doesn't open!

    Hi, I have Downloaded iTunes but it some how has installed itself onto a USB pen drive that I had connected at the time. I have unplugged this and downloaded iTunes again...which seemed to go ok but when I click the iTunes icon an error message appears ' Cannot find iTunes folder, this is normally located in the My Music Folder' and will not open iTunes. I plug the USB pen in and it works fine! I have tried to copy & paste the files on the USB pen but it doesn't copy them properly...can anyone help?

    Hello mvguillet,
    Thank you for the details of the issue you are experiencing with installing the latest iTunes update.  I recommend following the steps below:
    Resolution
    Follow these steps to resolve the issue:
    Check for .dll files
    Go to C:\Program Files (x86)\iTunes and C:\Program Files\iTunes and look for .dll files.
    If you find QTMovie.DLL, or any other .dll files, move them to the desktop.
    Reboot your computer.
    Note: Depending on your operating system, you may only have one of the listed paths.
    Uninstall and reinstall iTunes
    Uninstall iTunes and all of its related components.
    Reboot your computer. If you can't uninstall a piece of Apple software, try using the Microsoft Program Install and Uninstall Utility.
    Re-download and reinstall iTunes 11.1.4.
    I understand that you have already uninstalled iTunes, but when you get to this step, it is important to uninstall iTunes and the related components in the order listed in the link for that step.
    You can find the full article here:
    iTunes 11.1.4 for Windows: Unable to install or open
    http://support.apple.com/kb/TS5376
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • "Send Error Report" Message When Trying to Open iTunes

    I've looked for two days to find a solution to this problem and tried everything I've come across. Nothing has worked so far, and every time I try to open iTunes I still get the "send error report". I know that that does nothing. I've un-installed and re-installed both Quicktime and iTunes and it doesn't work. I've tried to see if it will work on another account on the same computer but it doesn't work. What is the next step?
    Thanks!

    Good-O. Not seeing an error message there rules out another possible set of problems, so we're still making progress.
    Okay, we'll try swapping out your existing QuickTime one more time, taking a few extra explicit precautions along the way.
    First, download and save a fresh copy of the QuickTimeInstaller.exe to your hard drive. (Don't run the install on line and don't run the install just yet.) Get the installer that doesn't mention iTunes:
    http://www.apple.com/quicktime/download/
    Now head into your "Add or Remove Programs" control panel and uninstall QuickTime.
    Next we'll remove any leftover QuickTime program files and folders.
    Restart the PC.
    Open Local Disk C: or whichever drive your program files are installed on.
    Open the "Program Files" folder.
    Right-click the "QuickTime" folder (if it still exists) and select Delete.
    Go back into Local Disk C: or whichever drive your Operating System files are installed on.
    Open the "Windows" folder.
    Open the "system32" folder.
    Right-click on the QuickTime file (if it still exists) and select "Delete".
    Right-click on the QuickTimeVR file (if it still exists) and select "Delete".
    Empty your Recycle Bin and restart the PC again.
    After the PC restarts, do not open any applications. Disconnect from your network and/or the internet. Now disable all your security software (firewall, antivirus, antispyware).
    Now start the QuickTime install by doubleclicking on the QuickTimeInstaller.exe file you downloaded earlier.
    Reenable all security software prior to reconnecting to the internet and/or your network.
    Did that install seem to go through okay? If so, does QuickTime launch normally this time?
    Message was edited by: b noir

  • Cant open itunes. get error message 7 followed by error message windows error 127.     i have redownloaded new updates with luck.   window xp

    cant open itunes. get error message 7 followed by error message windows error 127.     i have redownloaded new updates with luck.   window xp

    For general advice see Troubleshooting issues with iTunes for Windows updates.
    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it, which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
    Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
    tt2

  • Error message when opening iTunes after updating Windows 8.1

    I recently updated my windows software to 8.1.  Now I am getting a message that iTunes stopped responding and must close.  I tried to uninstall and reinstall iTunes but that has not fixed the problem.  I cannot get iTunes to open.  There is no error number when this dialogue box opens. 
    Any help would be greatly appreciated!

    Hello Socestlavie,
    It sounds like iTunes is not opening correctly and is quitting on launch. I would troubleshoot the iTunes launch issues with the following article to help resolve the issue:
    iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
    http://support.apple.com/kb/ts1717
    First attempt starting iTunes in Safe Mode to see if the issue persists, and proceed accordingly.
    Start iTunes in Safe Mode
    Open iTunes in Safe Mode to isolate any interference from plug-ins or scripts not manufactured by Apple.
    Hold down Shift–Control while opening iTunes. You should see a dialog that says "iTunes is running in safe mode" before iTunes finishes starting up.
    Click Continue.
    See if the issue you're experiencing persists in Safe Mode.
    If you have the same issue while iTunes is in Safe Mode, proceed to the "Create a new user account" section. If you don't experience the same issue, follow these steps to remove third-party plug-ins.
    If it comes down to reinstalling iTunes, there is an article provided that will uninstall iTunes AND its associated softwares for a complete wipe, and reinstall, so I would try that one more time, if needed.
    Thank you for using Apple Support Communities.
    Cheers,
    Sterling

  • I recently updated to latest iTunes and now my pc freezes.  I have a Tosiba 32bit running Windows Vista. Itunes will no longer connect to the store and I get error 42408 when opening ITunes. Please help!!

    When I open iTunes I get the error message 42408.
    I have googled and tried various solutions including
    - uninstalling, downloading and reinstalling. I have done that about 5 times.
    - sending the desktop icon to the rubbish bin and recreating a shortcut.
    - de-authorising the audible account. My computer goes thru the de- authorisation process and says that the account is deauthorised then when I go to re-authorise under Advanced all that is showing is to de-authorise the account. Weird.
    - contacted a tech guy locally and he has no clue. He's thinking it's probably a conflicting software problem. Obviously.
    I have to uninstall the iTunes program just so I can use the internet as the new version slows/freezes everything and makes doing anything on my computer ridiculous.
    Everything on my computer runs fine when Itunes is uninstalled. Great. not.
    I would appreciate some further guidance as unfortunately iTunes seems to have complete control over my life. LOL! Basically if iTunes fails the rest follows... It's a dominoe effect...

    Update:
    I contacted Apple Support and they agreed to waive the $40.00 tech support charge this one time which was very nice condsidering their update caused major problems with my computer. I realise I don't have to accept the updates but when they are released world wide to the public I do expect them to work relatively smoothly.
    To cut a long story short after following the tech support advice and uninstalling and reinstalling itunes 10.5 for the seventh time and more than a week of going in circles and days spent away from my business trying to fix the problem - I gave up.  Because, as a non computer geek,  (no offense - I think cg's are amazing)  what I need is a functioning computer and phone to run my business that can be both relied on - all the time. That is what I paid for and expected when I bought Apples' very smart iPhone - I did not expect to be plagued by an update to a program that causes chaos for over 7 days. (And to be frank I've had problems with iTunes for the whole time I have been using it. From importing cd's to purchasing problems. gah!)
    I may be one tiny person in a very large universe but I believe a certain standard can and should be expected when handing over hard earned cash to a company with a good reputation.
    I'm very disappointed with Apple.
    Unfortunatley they have lost a customer...
    This is how I fixed the problem:
    Yesterday I bought a new smartphone - the Samsung Galaxy phone uses the Android Market and the Kies program. The phone is as good as if not better than the iPhone. The Kies program runs very smoothly on my computer. Downloading Apps is a breeze. My new phone is about the same size as the iPhone and a tad lighter.
    Problem solved!
    As a side note - I will now save about $250.00 per year on my new prepaid phone plan with Boost compared to staying with my previous post-paid plan. I also get unlimited standard national calls in Australia plus unlimited texting too! Not bad for $40.00 a month.
    While this solution worked for me it may not suit everybody.

  • I downloaded latest itunes 12 now when i try to open itunes i get error message 7 with ( windows error 5 ) I have latest windows framework. Help me please !

    After downloading latest iTunes 12 I cant open iTunes window says not installed correctly please re- install error 7 ( windows 5 ) PLEASE HELP

    Take the unpacked components of the iTunesSetup.exe or iTunesSetup64.exe file and move them to the root of drive C:. Try installing them individually in alphabetical order (don't try to install SetupAdmin.exe which drives the original installer, or iCloud.msi unless you have Vista). You may get a more useful error message regarding any problems during the install.
    msiexec /i C:\AppleApplicationSupport.msi /l*v C:\Log_AAS.txt
    msiexec /i C:\AppleMobileDeviceSupport.msi /l*v C:\Log_AMDS.txt
    msiexec /i C:\AppleMobileDeviceSupport64.msi /l*v C:\Log_AMDS64.txt
    msiexec /i C:\AppleSoftwareUpdate.msi /l*v C:\Log_ASU.txt
    msiexec /i C:\Bonjour.msi /l*v C:\Log_Bonjour.txt
    msiexec /i C:\Bonjour64.msi /l*v C:\Log_Bonjour64.txt
    msiexec /i C:\iTunes.msi /l*v C:\Log_iTunes.txt
    msiexec /i C:\iTunes64.msi /l*v C:\Log_iTunes64.txt
    You can triple-click a line to select all of it, then press Ctrl+C to copy, switch to the command box and click the icon at the top left of the window to access the paste menu.  Which components you have depends on whether you've unpacked the 32-bit or the 64-bit installer.
    The log files might provide further clues as to what is going wrong.
    tt2

  • I get an error 7 (Windows error 126) when I try to open itunes. It says that it wasn't installed correctly. I have removed and reinstalled this program and all accompanied programs several times. My itunes was fine until I did an update several months ago

    Please help. I have been using itunes with my ipod nano for years. Several months ago I did a requested upgrade and have not been able to open itunes since. I get an error message that says that itunes was not installed correctly. Error 7 (Windows error 126) I have tried to uninstall all Apple programs and reinstall itunes several times and it doesn't work. I keep getting the same message. I am looking for a solution to get my library back so I can but more songs for my ipod.

    I have same problem--did you ever find a solution?

  • HT1349 My computer popped up with an update from iTunes several days ago. I downloaded the update and when I went to open iTunes, it won't open. I've tried to download again from the website, but it still gives me this error message.  Missing MSVCR80.dll

    My computer popped up with an update from iTunes several days ago. I downloaded the update. When I went to open iTunes on my computer, it gives me the following error messages...
    Missing MSVCR80.dll file.
    Error 7 (Windows error 126)
    I tried to download iTunes again from the website and repair the problem, to no avail.  I've tried several times, but cannot get it to open. I have a Windows 7 machine.  My iPhone 5 and iPad work fine and have not asked me to update. I've never had a problem with iTunes before.  I hate to delete it entirely from my computer and start over.  I'm afraid I'll lose all the music I have downloaded there. What do I do?

    Try the following user tip:
    Troubleshooting issues with iTunes for Windows updates

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