Error : "role is missing : pcd:portal_content..." in ERP 6 by Rapid Install

Hello,
After install Netweaver 7 by the tool Rapid Install, i Want deploy the ERP 6.0 EhP 3.
During one step, the system check my configuration.
(serveur Windows 2K3 I386 32 bits with db Oracle 10).
I have the following error : "Prerequsit for Check Role pcd:portal_content/com.sap.pct/line_manager/com.sap.pct.erp.mss.bp_folder/com.sap.pct.erp.mss.13.bp_folder/com.sap.pct.erp.mss.13.roles/com.sap.pct.erp.mss.manager_self_service
Please check the prerequisites!
Check if ERP Business Package is deployed
(role is missing : pcd:portal_content/com.sap.pct/line_manager/com.sap.pct.erp.mss.bp_folder/com.sap.pct.erp.mss.13.bp_folder/com.sap.pct.erp.mss.13.roles/com.sap.pct.erp.mss.manager_self_service)
Do you have an explication or solution to help me ?
Thanks a lot.

Hi JACKY,
Please spell check your posts!
It appears that the business package for MSS has not been deployed.
Best Regards,
Matt

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1 ;*';*";*/;quit;run;
2 OPTIONS PAGENO=MIN;
3 %LET _CLIENTTASKLABEL=%NRBQUOTE(rx_biplr_v3_2);
4 %LET _EGTASKLABEL=%NRBQUOTE(rx_biplr_v3_2);
5 %LET _CLIENTPROJECTNAME=%NRBQUOTE();
6 %LET _SASPROGRAMFILE=;
7
8 ODS _ALL_ CLOSE;
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10 FILENAME EGHTML TEMP;
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11 ! ;
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13 %gaccessible;
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16 /********************************************************/
17
18 dm 'log;clear;out;clear';
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20 Option obs=0 NoReplace;
21
22 ****************************************************************************************;
23 *Date Programmer Reviewed By WHAT WAS DONE;
24 *----- -------------- ------------ -----------------------------------------;
25 *2005 David Boyd Program creation for test population;
26 *;
27 *02/06/2006 Ivon Jones Modified to include total population;
28 *;
29 *07/20/2006 Ivon Jones Identified data elements for exclusion;
30 * or inclusion for consolidation with ;
31 * Robin's report;
32 *;
33 *08/18/2006 Ivon Jones Updated the Specific Therapeutic Classes;
34 * 10-2009 J Shaf - modified to extract actual or potential Bipolar Dx from UBH and Medical Claims;
35 ****************************************************************************************;
36
37
38
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41 %let enddate='30SEP2009'd;
42 %let q = %str(%') ;
43
44
45 data _null_ ;
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47 call symput('ldos',put(intnx('month',"&enddate"d,-0,'ending'), date9.) ) ;
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real time 0.00 seconds
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cpu time 0.01 seconds
49
50
51
52 **************************************************************;
53 * ??Use the data _null_ step to create a macro variable for the ;
54 * year and month based on the ldos macro variable in the data ;
55 * step above?? ;
56 **************************************************************;
57
58
59 data _null_ ;
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61:39 61:64 62:39 62:57
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cpu time 0.00 seconds
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67 %put &enddate ;
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Physical Name: /home/jshafi01/projects/adhoc/biplr_dprsn/data
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76 data work.biplr_up_v1;
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cpu time 0.00 seconds
80
81 proc contents;
82 run;
NOTE: PROCEDURE CONTENTS used (Total process time):
real time 0.03 seconds
cpu time 0.03 seconds
83
84 proc datasets
85      library = rosdwp nolist;
86      delete biplr_up_v1;
87 quit;
NOTE: Deleting ROSDWP.BIPLR_UP_V1 (memtype=DATA).
NOTE: PROCEDURE DATASETS used (Total process time):
real time 3.74 seconds
cpu time 0.03 seconds
88
89 proc datasets
90      library=work nolist;
91      copy out = rosdwp move;
92      select biplr_up_v1 ;
93 quit;
NOTE: Moving WORK.BIPLR_UP_V1 to ROSDWP.BIPLR_UP_V1 (memtype=DATA).
NOTE: SAS variable labels, formats, and lengths are not written to DBMS tables.
NOTE: There were 0 observations read from the data set WORK.BIPLR_UP_V1.
NOTE: The data set ROSDWP.BIPLR_UP_V1 has 0 observations and 1 variables.
NOTE: PROCEDURE DATASETS used (Total process time):
real time 0.32 seconds
cpu time 0.04 seconds
94
95
96
97 *****************************************************************************;
98
99 *execute(commit) by rosdwp
100 ******************************************************************************;
101
102
103 proc SQL noprint ;
104 connect to oracle as rosdwp (user="&oracle_user." password="&oracle_pass" buffsize=32767 path='rosdwp'
104 ! preserve_comments);
105      execute(alter session set nls_date_format = 'ddmonyyyy') by rosdwp;
106 CREATE table biplr_rx as
107 SELECT
108 mrb_id,
109 pcp_spc,
110 rx_date,
4 The SAS System 11:44 Friday, October 30, 2009
111 brand,
112 generic,
113 ahfs_cd,
114 ahfs_dsc,
115 lbl,
116 strngth,
117 unt,
118 spc_tx_cls_cd,
119 spc_tx_cls_dsc,
120 gcn,
121 rx_num,
122 rx_ingrd,
123 rx_paid,
124 rx_cnt,
125 rx_qty,
126 rx_day
127 FROM connection to rosdwp
128 (SELECT
129 mid.UNIQ_MBR_ID as mrb_id,
130 pd.PRVDR_SPCLTY_DESC as pcp_spc,
131 pcf.LAST_SRVC_DT as rx_date,
132 dd.BRAND_NAME as brand,
133 dd.GNRC_NAME as generic,
134 dd.AHFS_THRPTC_CLS_CD as ahfs_cd,
135 dd.AHFS_THRPTC_CLS_DESC as ahfs_dsc,
136 dd.LABEL_NAME as lbl,
137 dd.STRNGTH_NUM as strngth,
138 dd.STRNGTH_UNIT_DESC as unt,
139 dd.SPECF_THRPTC_CLS_CD as spc_tx_cls_cd,
140 dd.SPECF_THRPTC_CLS_DESC as spc_tx_cls_dsc,
141 dd.GCN_NUM as gcn,
142 pcf.PRSCRPTN_NUM as rx_num,
143 SUM(pcf.INGRDNT_AMT) as rx_ingrd,
144 SUM(pcf.PD_AMT) as rx_paid,
145 SUM(pcf.UNIT_SRVC_CNT) as rx_cnt,
146 SUM(pcf.DSPNSD_QTY) as rx_qty,
147 SUM(pcf.DAY_SUPLY_CNT) as rx_day
148 FROM
149 PHRMCY_CLM_FACT pcf,
150 MBR_ID_DMNSN mid,
151 DRUG_DMNSN dd,
152 PRVDR_DMNSN pd,
153           biplr_up_v1
154 WHERE
155 (
156 (biplr_up_v1.mbr_id = MBR_ID_DMNSN.UNIQ_MBR_ID) And
157 (PHRMCY_CLM_FACT.FINL_CLM_KEY = PHRMCY_FINL_CLM_DMNSN.FINL_CLM_KEY) AND
158 (PHRMCY_CLM_FACT.MBR_KEY = MBR_ID_DMNSN.MBR_KEY) And
159 (PHRMCY_CLM_FACT.BNFT_KEY = MBR_BNFT_DMNSN.BNFT_KEY) And
160 (PHRMCY_CLM_FACT.DRUG_KEY = DRUG_DMNSN.DRUG_KEY) And
161 (PHRMCY_FINL_CLM_DMNSN.CLM_ORGN_CD IN ('M','A')) AND
162 (PHRMCY_CLM_FACT.LAST_SRVC_DT BETWEEN between &q.&fdos.&q and &q.&ldos.&q)
163      )
164 Group By
165 mid.UNIQ_MBR_ID ,
166 pd.PRVDR_SPCLTY_DESC ,
167 pcf.LAST_SRVC_DT ,
168 dd.BRAND_NAME ,
5 The SAS System 11:44 Friday, October 30, 2009
169 dd.GNRC_NAME ,
170 dd.AHFS_THRPTC_CLS_CD ,
171 dd.AHFS_THRPTC_CLS_DESC ,
172 dd.LABEL_NAME ,
173 dd.STRNGTH_NUM ,
174 dd.STRNGTH_UNIT_DESC ,
175 dd.SPECF_THRPTC_CLS_CD ,
176 dd.SPECF_THRPTC_CLS_DESC ,
177 dd.GCN_NUM ,
178 pcf.PRSCRPTN_NUM
179 );
ERROR: ORACLE prepare error: ORA-00936: missing expression. SQL statement: SELECT mid.UNIQ_MBR_ID as mrb_id,
pd.PRVDR_SPCLTY_DESC as pcp_spc, pcf.LAST_SRVC_DT as rx_date, dd.BRAND_NAME as brand, dd.GNRC_NAME as generic,
dd.AHFS_THRPTC_CLS_CD as ahfs_cd, dd.AHFS_THRPTC_CLS_DESC as ahfs_dsc, dd.LABEL_NAME as lbl, dd.STRNGTH_NUM as
strngth, dd.STRNGTH_UNIT_DESC as unt, dd.SPECF_THRPTC_CLS_CD as spc_tx_cls_cd, dd.SPECF_THRPTC_CLS_DESC as
spc_tx_cls_dsc, dd.GCN_NUM as gcn, pcf.PRSCRPTN_NUM as rx_num, SUM(pcf.INGRDNT_AMT) as rx_ingrd, SUM(pcf.PD_AMT)
as rx_paid, SUM(pcf.UNIT_SRVC_CNT) as rx_cnt, SUM(pcf.DSPNSD_QTY) as rx_qty, SUM(pcf.DAY_SUPLY_CNT) as rx_day
FROM PHRMCY_CLM_FACT pcf, MBR_ID_DMNSN mid, DRUG_DMNSN dd, PRVDR_DMNSN pd, biplr_up_v1 WHERE (
(biplr_up_v1.mbr_id = MBR_ID_DMNSN.UNIQ_MBR_ID) And (PHRMCY_CLM_FACT.FINL_CLM_KEY =
PHRMCY_FINL_CLM_DMNSN.FINL_CLM_KEY) AND (PHRMCY_CLM_FACT.MBR_KEY = MBR_ID_DMNSN.MBR_KEY) And
(PHRMCY_CLM_FACT.BNFT_KEY = MBR_BNFT_DMNSN.BNFT_KEY) And (PHRMCY_CLM_FACT.DRUG_KEY = DRUG_DMNSN.DRUG_KEY) And
(PHRMCY_FINL_CLM_DMNSN.CLM_ORGN_CD IN ('M','A')) AND (PHRMCY_CLM_FACT.LAST_SRVC_DT BETWEEN between '01JUN2007'
and '30SEP2009') ) Group By mid.UNIQ_MBR_ID , pd.PRVDR_SPCLTY_DESC , pcf.LAST_SRVC_DT , dd.BRAND_NAME ,
dd.GNRC_NAME , dd.AHFS_THRPTC_CLS_CD , dd.AHFS_THRPTC_CLS_DESC , dd.LABEL_NAME , dd.STRNGTH_NUM ,
dd.STRNGTH_UNIT_DESC , dd.SPECF_THRPTC_CLS_CD , dd.SPECF_THRPTC_CLS_DESC , dd.GCN_NUM , pcf.PRSCRPTN_NUM.
NOTE: PROC SQL set option NOEXEC and will continue to check the syntax of statements.
180 execute (drop table biplr_up_v1) by rosdwp;
NOTE: Statement not executed due to NOEXEC option.
181 disconnect from rosdwp;
NOTE: Statement not executed due to NOEXEC option.
182 quit;
NOTE: The SAS System stopped processing this step because of errors.
NOTE: PROCEDURE SQL used (Total process time):
real time 0.14 seconds
cpu time 0.03 seconds
183
184

Hello Again ,
Wish Oracle was a bit more informative. Am using a SAS Institute Product called Enterprise Guide. A "hot fix" was installed to address an issue that the product appears unable to save the latest version of edited code changes (hence " BETWEEN between" remaining even after a prior edit). In any case, with the change, am now receiving this error:
" ERROR: ORACLE prepare error: ORA-00904: "PHRMCY_CLM_FACT"."LAST_SRVC_DT": invalid identifier". (Log file appears below)
-The error remains, regardless of whether one uses "pass through" code to pass the date range to Oracle (which looks ok from the log output below I believe), or if I hard code the date range into the PL SQL query itself.
-The Prepare error always appears at end of the inner SELECT.
-The Prepare error remains, with or without the GROUP BY clause.
Is there anything else here I am missing? Someone suggested a reserve word - but from other ANSI SQL versions, I do not see that is the case. I have consulted SAS Tech Support and SAS List Serve at University of GA. but nothing definitive from these sources. Have requested facility to be able to run Oracle directly, outside this SAS Institute product - in process.
Any suggestions are greatly appreciated. Thanks to everyone very much.
Jeff
14 /********************************************************/
15 * RX_BIPLR_V3.SAS ;
16 /********************************************************/
17
18 dm 'log;clear;out;clear';
19 options linesize =120;
20 Option obs=0 NoReplace;
21
22 ****************************************************************************************;
23 *Date       Programmer         Reviewed By     WHAT WAS DONE;
24 *-----      --------------     ------------    -----------------------------------------;
25 *2005 D. Boyd Program creation for test population;
26 *;
27 *02/06/2006 I. Jones Modified to include total population;
28 *;
29 *07/20/2006 I. Jones Identified data elements for exclusion;
30 * or inclusion for consolidation with ;
31 * Robin's report;
32 *;
33 *08/18/2006 I Jones Updated the Specific Therapeutic Classes;
34 * 10-2009 J Shaf - modified to extract actual or potential Bipolar Dx from UBH and Medical Claims;
35 ****************************************************************************************;
36
37
38
39 *%let allclmorgn = ('M','A') ; /* all claims origin code */
40 %let begdate='01SEP2009'd;
41 %let enddate='30SEP2009'd;
42 %let q = %str(%') ;
43
44
45 data null ;
46 call symput('fdos',put(intnx('month',"&begdate"d,-27,'beginning'), date9.) ) ;
47 call symput('ldos',put(intnx('month',"&enddate"d,-0,'ending'), date9.) ) ;
48 run ;
2 The SAS System 12:46 Monday, November 2, 2009
NOTE: DATA statement used (Total process time):
real time 0.00 seconds
cpu time 0.00 seconds
49
50
51
52 **************************************************************;
53 * ??Use the data null step to create a macro variable for the ;
54 * year and month based on the ldos macro variable in the data ;
55 * step above?? ;
56 **************************************************************;
57
58
59 data null ;
60 if month("&ldos"d) < 10
61 then call symput('yr_mo',compress(year("&ldos"d) || '0' || month("&ldos"d) ) ) ;
62 else call symput('yr_mo',compress(year("&ldos"d) || month("&ldos"d) ) ) ;
63 run ;
NOTE: Numeric values have been converted to character values at the places given by: (Line):(Column).
61:39 61:64 62:39 62:57
NOTE: DATA statement used (Total process time):
real time 0.00 seconds
cpu time 0.01 seconds
64
65 *%put &biplr_dx;
66 %put &begdate ;
'01SEP2009'd
67 %put &enddate ;
'30SEP2009'd
68 %put &fdos ;
01JUN2007
69 %put &ldos ;
30SEP2009
70 %put &q ;
71
72
73 libname biplr'/home/jshafi01/projects/adhoc/biplr_dprsn/data';
NOTE: Libref BIPLR was successfully assigned as follows:
Engine: V9
Physical Name: /home/jshafi01/projects/adhoc/biplr_dprsn/data
74 libname rosdwp oracle user="&oracle_user." pass="&oracle_pass." buffsize=32767 path='rosdwp';
NOTE: Libref ROSDWP was successfully assigned as follows:
Engine: ORACLE
Physical Name: rosdwp
75
76 data work.biplr_up_v1;
77 attrib mbr_id length=$26;
78 set biplr.biplr_ubh_med_v1;
79 run;
NOTE: There were 0 observations read from the data set BIPLR.BIPLR_UBH_MED_V1.
NOTE: The data set WORK.BIPLR_UP_V1 has 0 observations and 1 variables.
NOTE: DATA statement used (Total process time):
real time 0.00 seconds
cpu time 0.01 seconds
80
81 proc contents;
82 run;
NOTE: PROCEDURE CONTENTS used (Total process time):
real time 0.02 seconds
cpu time 0.02 seconds
83
84 proc datasets
85      library = rosdwp nolist;
86      delete biplr_up_v1;
87 quit;
NOTE: Deleting ROSDWP.BIPLR_UP_V1 (memtype=DATA).
NOTE: PROCEDURE DATASETS used (Total process time):
real time 0.61 seconds
cpu time 0.01 seconds
88
89 proc datasets
90      library=work nolist;
91      copy out = rosdwp move;
92      select biplr_up_v1 ;
93 quit;
NOTE: Moving WORK.BIPLR_UP_V1 to ROSDWP.BIPLR_UP_V1 (memtype=DATA).
NOTE: SAS variable labels, formats, and lengths are not written to DBMS tables.
NOTE: There were 0 observations read from the data set WORK.BIPLR_UP_V1.
NOTE: The data set ROSDWP.BIPLR_UP_V1 has 0 observations and 1 variables.
NOTE: PROCEDURE DATASETS used (Total process time):
real time 0.15 seconds
cpu time 0.04 seconds
94
95
96
97 *****************************************************************************;
98
99 *execute(commit) by rosdwp
100 ******************************************************************************;
101
102
103 proc SQL noprint ;
104 connect to oracle as rosdwp (user="&oracle_user." password="&oracle_pass" buffsize=32767 path='rosdwp'
104 ! preserve_comments);
105      execute(alter session set nls_date_format = 'ddmonyyyy') by rosdwp;
106 CREATE table biplr_rx as
107 SELECT
108 mrb_id,
109 uniq_mbr_id,
110 pcp_spc,
111 rx_date,
112 brand,
113 generic,
114 ahfs_cd,
115 ahfs_dsc,
116 lbl,
117 strngth,
118 unt,
119 spc_tx_cls_cd,
120 spc_tx_cls_dsc,
121 gcn,
122 rx_num,
123 rx_ingrd,
124 rx_paid,
125 rx_cnt,
126 rx_qty,
127 rx_day
128 FROM connection to rosdwp
129 (SELECT
130 mid.UNIQ_MBR_ID as uniq_mrb_id,
131 blpr.mrb_id.mbr_id,
132 pd.PRVDR_SPCLTY_DESC as pcp_spc,
133 pcf.LAST_SRVC_DT as rx_date,
134 dd.BRAND_NAME as brand,
135 dd.GNRC_NAME as generic,
136 dd.AHFS_THRPTC_CLS_CD as ahfs_cd,
137 dd.AHFS_THRPTC_CLS_DESC as ahfs_dsc,
138 dd.LABEL_NAME as lbl,
139 dd.STRNGTH_NUM as strngth,
140 dd.STRNGTH_UNIT_DESC as unt,
141 dd.SPECF_THRPTC_CLS_CD as spc_tx_cls_cd,
142 dd.SPECF_THRPTC_CLS_DESC as spc_tx_cls_dsc,
143 dd.GCN_NUM as gcn,
144 pcf.PRSCRPTN_NUM as rx_num,
145 SUM(pcf.INGRDNT_AMT) as rx_ingrd,
146 SUM(pcf.PD_AMT) as rx_paid,
147 SUM(pcf.UNIT_SRVC_CNT) as rx_cnt,
148 SUM(pcf.DSPNSD_QTY) as rx_qty,
149 SUM(pcf.DAY_SUPLY_CNT) as rx_day
150 FROM
151 PHRMCY_CLM_FACT pcf,
152 MBR_ID_DMNSN mid,
153 DRUG_DMNSN dd,
154 PRVDR_DMNSN pd,
155      BIPLR_UP_V1 blpr
156 WHERE
157 (BIPLR_UP_V1.mbr_id = MBR_ID_DMNSN.UNIQ_MBR_ID) And
158 (PHRMCY_CLM_FACT.FINL_CLM_KEY = PHRMCY_FINL_CLM_DMNSN.FINL_CLM_KEY) AND
159 (PHRMCY_CLM_FACT.MBR_KEY = MBR_ID_DMNSN.MBR_KEY) And
160 (PHRMCY_CLM_FACT.BNFT_KEY = MBR_BNFT_DMNSN.BNFT_KEY) And
161 (PHRMCY_CLM_FACT.DRUG_KEY = DRUG_DMNSN.DRUG_KEY) And
162 (PHRMCY_FINL_CLM_DMNSN.CLM_ORGN_CD IN ('M','A')) AND
163 (PHRMCY_CLM_FACT.LAST_SRVC_DT BETWEEN &q.&fdos.&q and &q.&ldos.&q)
164 );
ERROR: ORACLE prepare error: ORA-00904: "PHRMCY_CLM_FACT"."LAST_SRVC_DT": invalid identifier. SQL statement: SELECT
mid.UNIQ_MBR_ID as uniq_mrb_id, blpr.mrb_id.mbr_id, pd.PRVDR_SPCLTY_DESC as pcp_spc, pcf.LAST_SRVC_DT as
rx_date, dd.BRAND_NAME as brand, dd.GNRC_NAME as generic, dd.AHFS_THRPTC_CLS_CD as ahfs_cd,
dd.AHFS_THRPTC_CLS_DESC as ahfs_dsc, dd.LABEL_NAME as lbl, dd.STRNGTH_NUM as strngth, dd.STRNGTH_UNIT_DESC as
unt, dd.SPECF_THRPTC_CLS_CD as spc_tx_cls_cd, dd.SPECF_THRPTC_CLS_DESC as spc_tx_cls_dsc, dd.GCN_NUM as gcn,
pcf.PRSCRPTN_NUM as rx_num, SUM(pcf.INGRDNT_AMT) as rx_ingrd, SUM(pcf.PD_AMT) as rx_paid, SUM(pcf.UNIT_SRVC_CNT)
as rx_cnt, SUM(pcf.DSPNSD_QTY) as rx_qty, SUM(pcf.DAY_SUPLY_CNT) as rx_day FROM PHRMCY_CLM_FACT pcf,
MBR_ID_DMNSN mid, DRUG_DMNSN dd, PRVDR_DMNSN pd, BIPLR_UP_V1 blpr WHERE (BIPLR_UP_V1.mbr_id =
MBR_ID_DMNSN.UNIQ_MBR_ID) And (PHRMCY_CLM_FACT.FINL_CLM_KEY = PHRMCY_FINL_CLM_DMNSN.FINL_CLM_KEY) AND
(PHRMCY_CLM_FACT.MBR_KEY = MBR_ID_DMNSN.MBR_KEY) And (PHRMCY_CLM_FACT.BNFT_KEY = MBR_BNFT_DMNSN.BNFT_KEY) And
(PHRMCY_CLM_FACT.DRUG_KEY = DRUG_DMNSN.DRUG_KEY) And (PHRMCY_FINL_CLM_DMNSN.CLM_ORGN_CD IN ('M','A')) AND
(PHRMCY_CLM_FACT.LAST_SRVC_DT BETWEEN '01JUN2007' and '30SEP2009').
NOTE: PROC SQL set option NOEXEC and will continue to check the syntax of statements.
165 execute (drop table biplr_up_v1) by rosdwp;
NOTE: Statement not executed due to NOEXEC option.
166 disconnect from rosdwp;
NOTE: Statement not executed due to NOEXEC option.
167 quit;
NOTE: The SAS System stopped processing this step because of errors.
NOTE: PROCEDURE SQL used (Total process time):
real time 0.24 seconds
cpu time 0.02 seconds
168
Edited by: user12142482 on Nov 2, 2009 4:02 PM

I cannot install iTunes. I get a Windows Error 126 and missing msvcr80.dll. I've tried uninstalling and re-installing based on all the suggestions, but still have an issue

I cannot install iTunes. I get a Windows Error 126 and missing msvcr80.dll. I've tried uninstalling and re-installing based on all the suggestions, but still have an issue. I've removed all the services, tried moving the dll files as suggested, but I still have no success. Spent all day on this issue. I am running windows 7.

Sorry to hear this isn't going smoothly for you. Try Troubleshooting issues with iTunes for Windows updates. You may have seen some of the suggestions here before but is has taken some users more than one attempt.
tt2

HP Officejet Pro 8610 - Error Code: " 0xc19a0013" (missing or failed printhead)

I purchased the printer (HP Officejet Pro 8610 e-All-in-one printer) in January, 2015. The printer functioned properly - copy, fax, and scan, until two days ago. Now, it does not print at all. Received an error code: "0xc19a0013" (Missing or Failed Printhead). An expanded version of the error code reads: "The Printhead appears to be missing, not detected, or incorrectly installed. Error Code: 0xc19a0013. The printer uses a removable printhead, HP Ink Cartridges 950 (black) and 951(cmy). I have used HP Support Troubleshooting recommendations: all software and firmware for this printer is installed; the HP ink cartridges are not low or empty; removed the ink cartridges from the printhead and reinstalled them.
There are multible steps in the troubleshooting recommendation, but I stopped at removing the printhead. Because of my technical inexperience, and there were too many ceveats (beware, caution, proper reinstallation, and etc.) with removing the printhead that could cause greater problems. So, I stopped at removing and cleaning the printhead. Also, used the HP Printer Scan Doctor for assistance. The tool for cleaning the printhead doesn't work. What troubles me most with the 0xc19a0013 error code is its explanation: The printhead appears to be missing, not detected, or incorrectly installed. I can use all the help I can get to understand what is going on with the error code that I have received, and how to resolve the malfunctioning printer.
This question was solved.
View Solution.

Contact HP technical support at 800-474-6836 for more options.
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Please mark the post that solves your issue as "Accept as Solution".
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