Error starting Software Update Manager (SUM) Can't retrieve C library version

Hi,
I am trying to update my SAP Solution Manager 7.1 SP04 to SP11 on a Debain squeeze. I did create a stack.xml and downloaded SUM SP10 (SUM10SP10_4-20006543.SAR)
unpacked location is /usr/sap/S01/SUM
I tried to run ./STARTUP with user s01adm but I got the following error:








May 6, 2014 3:23:52 PM [Info]: *************************************************
May 6, 2014 3:23:52 PM [Info]: Starting SL Controller listening on port 4241 ...
May 6, 2014 3:23:52 PM [Info]: Starting StorageService ...
May 6, 2014 3:23:52 PM [Info]: Initializing SecurityManager ...
May 6, 2014 3:23:54 PM [Info]: Server certificate fingerprint is 3E 76 23 18 C1 74 AC B9 5D E4 CC 88 BF FE 3A 08
May 6, 2014 3:23:54 PM [Info]: Configuring HTTPManager ...
May 6, 2014 3:23:54 PM [Info]: Starting WebstartService ...
May 6, 2014 3:23:54 PM [Info]: Starting RoleService ...
May 6, 2014 3:23:54 PM [Info]: Starting AlertService ...
May 6, 2014 3:23:54 PM [Info]: Starting NotesService ...
May 6, 2014 3:23:54 PM [Info]: Starting ProcessService ...
May 6, 2014 3:23:54 PM [Info]: Starting MIDService ...
May 6, 2014 3:23:54 PM [Info]: Starting FileService ...
May 6, 2014 3:23:54 PM [Info]: LogService switched off.
May 6, 2014 3:23:54 PM [Info]: Starting MailService ...
May 6, 2014 3:23:54 PM [Info]: Starting services ...
May 6, 2014 3:23:54 PM [Info]: Starting service "UseCaseService" ...
May 6, 2014 3:23:55 PM [Info]: Starting MIDService ...
May 6, 2014 3:23:59 PM [Error]: Can't retrieve C library version.
May 6, 2014 3:23:59 PM [Error]: Error while initializing service context.
May 6, 2014 3:23:59 PM [Error]: Can't initilize sdt service provider
May 6, 2014 3:23:59 PM [Error]: Creation of use case executor failed.
May 6, 2014 3:23:59 PM [Fatal]: Error during controller startup.
May 6, 2014 3:23:59 PM [Fatal]: SL Controller exiting.
This is what /usr/sap/S01/SUM/sdt/trc/DETECT.TRC reports:








May 6, 2014 3:23:56 PM [Error]:                                                                    com.sap.sdt.dmt.DMTFactoryManager [Thread[main,5,main]]: Property file dmt.properties not found in class path
May 6, 2014 3:23:57 PM [Error]:                                                                  com.sap.sdt.jspm.JspmFactoryManager [Thread[main,5,main]]: Property file jspm.properties not found in class path
May 6, 2014 3:23:57 PM [Error]:                                                                    com.sap.sdt.dmt.DMTFactoryManager [Thread[main,5,main]]: Property file dmt.properties not found in class path
May 6, 2014 3:23:58 PM [Error]:                                                                  com.sap.sdt.jspm.JspmFactoryManager [Thread[main,5,main]]: Property file jspm.properties not found in class path
May 6, 2014 3:23:59 PM [Error]:            com.sap.sdt.tools.sysinfo.unx.UnixDetermineOSInfo.setupUNIX(UnixDetermineOSInfo.java:131) [Thread[main,5,main]]: Can't retrieve C library version.
May 6, 2014 3:23:59 PM [Error]:                                                         com.sap.sdt.server.core.admin.SDTServerAdmin [Thread[main,5,main]]: com.sap.sdt.tools.sysinfo.DetermineOSException: Can't retrieve C library version.
at com.sap.sdt.tools.sysinfo.unx.UnixDetermineOSInfo.setupUNIX(UnixDetermineOSInfo.java:131)
at com.sap.sdt.tools.sysinfo.unx.UnixDetermineOSInfo.<init>(UnixDetermineOSInfo.java:64)
at com.sap.sdt.tools.sysinfo.unx.UnixOSInfoFactory.getOSInfo(UnixOSInfoFactory.java:29)
at com.sap.sdt.j2ee.services.OSInfoServiceRetriever.retrieveOSInfo(OSInfoServiceRetriever.java:47)
at com.sap.sdt.j2ee.services.SDTServiceProvider.detectOSInformation(SDTServiceProvider.java:587)
at com.sap.sdt.j2ee.services.SDTServiceProvider.initServiceContext(SDTServiceProvider.java:414)
at com.sap.sdt.j2ee.services.SDTServiceProvider.initialize(SDTServiceProvider.java:180)
at com.sap.sdt.executor.service.ServiceAndBeanProviderFactory.getServiceAndBeanProvider(ServiceAndBeanProviderFactory.java:120)
at com.sap.sdt.executor.usecase.UseCaseExecutionInitializer.getServiceBeanProviderWrapper(UseCaseExecutionInitializer.java:268)
at com.sap.sdt.executor.usecase.UseCaseExecutionInitializer.initialize(UseCaseExecutionInitializer.java:155)
at com.sap.sdt.executor.factory.UseCaseExecutorFactory.createUseCaseExecutor(UseCaseExecutorFactory.java:56)
at com.sap.sdt.dsu.service.UseCaseService.createUseCaseExecutor(UseCaseService.java:1014)
at com.sap.sdt.dsu.service.UseCaseService.initDetectUseCaseExecutor(UseCaseService.java:1027)
at com.sap.sdt.dsu.service.UseCaseService.init(UseCaseService.java:166)
at com.sap.sdt.server.core.services.Service.start(Service.java:94)
at com.sap.sdt.server.core.admin.SDTServerAdmin.startServices(SDTServerAdmin.java:1155)
at com.sap.sdt.server.core.admin.SDTServerAdmin.start(SDTServerAdmin.java:367)
at com.sap.sdt.server.core.admin.SDTServerAdmin.runServer(SDTServerAdmin.java:847)
at com.sap.sdt.server.core.admin.SDTServerAdmin.start(SDTServerAdmin.java:217)
at com.sap.sdt.server.core.admin.SDTServerAdmin.main(SDTServerAdmin.java:126)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at com.sap.sdt.bootstrap.BootStrap.start(BootStrap.java:169)
at com.sap.sdt.bootstrap.Startup.start(Startup.java:140)
at com.sap.sdt.bootstrap.Startup.main(Startup.java:356)
May 6, 2014 3:23:59 PM [Error]:                 com.sap.sdt.j2ee.services.SDTServiceProvider.initialize(SDTServiceProvider.java:184) [Thread[main,5,main]]: Error while initializing service context.
May 6, 2014 3:23:59 PM [Error]: com.sap.sdt.executor.service.ServiceAndBeanProviderFactory.getServiceAndBeanProvider(ServiceAndBeanProviderFactory.java:125) [Thread[main,5,main]]: Can't initilize sdt service provider
May 6, 2014 3:23:59 PM [Error]:           com.sap.sdt.dsu.service.UseCaseService.initDetectUseCaseExecutor(UseCaseService.java:1031) [Thread[main,5,main]]: Creation of use case executor failed.
May 6, 2014 3:23:59 PM [Fatal]:                 com.sap.sdt.server.core.admin.SDTServerAdmin.startServices(SDTServerAdmin.java:1165) [Thread[main,5,main]]: Error during controller startup.
May 6, 2014 3:23:59 PM [Fatal]:                 com.sap.sdt.server.core.admin.SDTServerAdmin.startServices(SDTServerAdmin.java:1166) [Thread[main,5,main]]: SL Controller exiting.
Any idea what could be wrong?
Thanks,
Sven

SUM checks the libc version by parsing the output of 'ldd --version'.
The java code looks like this:
String[] parsedOutput = getCommandOutput("ldd", new ValueIF[] { new StringValue("--version") }).split("libc\\) ");
   if (parsedOutput.length > 1) {
   this.cLibraryVersion = parsedOutput[1];
} else {
   throw new DetermineOSException("msg.tools.sysInfo.0078");
With newer releases of libc, the output of ldd --version no longer contains a string matching the pattern "libc\\) ", so this fails.
A rather quick-and-dirty workaround:
- rename the ldd executable to ldd.exe
- create the following shell script named ldd in /usr/bin:
#!/bin/sh
if [ $1 == "--version" ] ; then
echo "libc) 2.17"
else
/usr/bin/ldd.exe $@
fi
As SUM ignores the PATH variable it is not possible to place the modified ldd into some other directory.
br,
Sebastian

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