Error when opening a BW query with Crystal Reports

Hi all,
I am having problems when opening a BW query with Crystal Reports, the strange thing is that it only happens with
the bo user I have created. If I use a user that already exists and that has SAP_ALL authorization it works.
I don't know if this could be an authorizations issue, but I have created a role with all the authorizations stated in the manual.
The error I am getting is the following:
"An error occurred while generating a new report template. Error in UNKNOWN.RPT file"
Does anyone know what this could be?
Thanks

Well,
I cannot access the system now. But I think it is not an issue of authorization, because I assigned all the good user's role to the bo user,
and even with that, it still don't work.
Thanks

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    Can someone help us with where we might be going wrong?
    Thanks
    Rajesh
    General Information
    Additional Info:
    ExceptionManager.MachineName: CCS104
    ExceptionManager.TimeStamp: 02/10/2008 12:40:31
    ExceptionManager.FullName: Congestion.Framework.ExceptionManagement, Version=33.36.0.0, Culture=neutral, PublicKeyToken=null
    ExceptionManager.AppDomainName: /LM/W3SVC/1/ROOT/BackOfficeTR4-1-128674174088125000
    ExceptionManager.WindowsIdentity: NT AUTHORITY\SYSTEM
    Renewal charges Statement Id : 37171
    Unknown Database Connector Error
    Error in File C:\WINNT\TEMP\{AE9A7C1D-F11A-41CC-B2F7-BC1062DC3A5B}.rpt:
    Unknown Database Connector Error
    Stack Trace :    at CrystalDecisions.ReportAppServer.ConvertDotNetToErom.ThrowDotNetException(Exception e)
       at CrystalDecisions.CrystalReports.Engine.ReportDocument.  (Object 
       at CrystalDecisions.CrystalReports.Engine.ReportDocument.SetDataSource(DataSet dataSet)
       at Congestion.Core.PresentationTier.BackOffice.WF_NewReport_P.DownloadPDFStatement(Int64 lngCanId, Int64 lngFasId, String strChargeType)
       at Congestion.Core.PresentationTier.BackOffice.WF_NewReport_P.Page_Load(Object sender, EventArgs e)
    Source : CrystalDecisions.ReportAppServer.DataSetConversion

    Hi,
    Its a best practice to use the code given below in the unload event of the page or the code can also be written in a button press event so that the disposing is ensured manually(If sessions are in use).
    boReportDocument.Close();
    boReportDocument.Dispose();
    GC.Collect();
    Note: boReportDocument is the object of ReportDocument.
    This code disposes the report object after using it.
    Check the issue with [filemon|http://technet.microsoft.com/en-us/sysinternals/bb896642.aspx] utility.
    Amit

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