Error when Planning Manual Control

Hi gurus,
I am planning a manual control test in the GRC PC 10.1. The workflows have been configured correctly but the tester is not receiving the manual test.
I am checking the Planner Monitor and the status is "Error". Do you have any idea of what can be happening?
Thank you so much for you help.
Kind regards,

Hi for your message Naveen,
I have investigating deeper and I have just got this message from the SWIA transaction. (please check attached image)
It is saying that the organization related to the control I launched does not exist. However, it exists in the system.
Please check the image below. Any idea?
Thank you very much,
Kind regards

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    4. The lead column was defined so that only the texts of the characteristic values are displayed. As a result, no new characteristic values can be added in planning.
    Procedure
    Proceed as follows, depending on what the cause was:
    1. Use a record type that can be planned manually.
    2. None
    3. Choose another plan version that can be planned.
    4. Change the planning layout so that the key of the characteristic values is displayed in the lead column.
    Thank you
    Gayani

    Hi,
    Another possible reason could be, that in the general data selection of the layout is used the characteristic which is not restricted in the plannig package to the single value:
    Example:
    Let say the char. Country is used in the general data selection and is not restricted in the pl. package. Since the value for the
    general data selection characteristic is not possible to enter in the layout, it is not possible to enter any data, because the user
    could not enter for Country and the system doesn't know for what Country the planning is done. If you restrict the Country in the pl. package to single value (e.g. JP) then it will work, since the system knows now, that the data which will be entered belongs to the Country = JP.
    So please make sure, that all general data characteristics are restricted to the single value in the planning package. Then it will work.
    When we specify single value the planlayout can be displayed with "0" because of there is in this case already created (together with values of other characteristics) a concrete profitability segment that exists certainly. That means system can find and display this profitability segment.
    But when we put  interval 0000 - ZZZZ for a characteristic system doesn't know which values from this interval are the valid values  that are able to be displayed for planning.  For example the value 1010 can exist but 2020 does not exist and it would make no sence to offer these invalid values for display of planning data.
    In general, message KG845 in case of selection defined by interval is raised also due performance reasons. Selection
    defined by interval(s) could lead to big number of possible combinations, which should be displayed regardless of fact that no data are already posted in database.
    The idea is following- if there is selection defined by single values, then we don't care about performance and we display data (empty) values as it's fast(regardless of fact that no data are posted in database). In case of selection by interval, performance is an issue because we have to display all combinations of data, which can be generated. This could lead to thousands of possible combinations and long system response. This is not intended and it makes no real sense. Basic idea
    here is that we use different approach in case that selection is defined by interval and different approach, when selection is defined by single value.
    I hope this helps.
    regards
    Waman

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