Error while entering transaction for a new customer in release 12.1.1

Question

Hi,
I created a new customer in receivables (am using the version 12.1.1)
First i got an error while creating the customer saying, "Provide a positive integer for minimum customer balance amount or percent when balance amount overdue type is amount or percent respectively"
I corrected the profile class amounts and now am allowed to create the customer but now the error comes while entering a transaction for this new customer:
"The system cannot determine geographical information for this location and cannot derive a tax jurisdiction. Please contact your system administrator"
please suggest a solution.
regards,
Shilpa

Answer 1

I faced the same problem, Doc ID 420194.1 solved the problem. Shilpa kindly post the solutions moving forward so the users can benefit from it. Thank you!
Solution
run Geography Reference Program with parameter "Country code" for all records.
Navigate to Trading Community Manager ->
Requests -> Run
Select "Geography Name Referencing" program
Processing for Table : HZ_LOCATIONS and Run Type : ALL
Parameters: Country Code :US
Usage Code :ALL
From Location Id :NULL: To Location Id:NULL
Start Date :NULL: End Date:NULL
Number of workers:1
Total number of Processed Locations:9
Number of Successfully Processed Locations:9
Number of Locations in Error:0