Error with bt vision guide.

On LCN 33 itv1+1 the guide is incorrect from the 2nd February 2011 at 7am.
Up until that point its ok, but on the above date at 7am the guide switches to showing guide for itv2+1 which is incorrect.
Please fix this so we don't lose guide for itv1+1
Got a good week to sort this so hopefully it gets fixed on time.

iwantfrrviewhd wrote:
Is there a brochure / tech spec on the new box as it may be worth waiting for? Is there a Beta trial and can I get on it?
Here you go -
Technical information
On 14 April 2011, YouView published its final core technical specification. The minimum specifications for a YouView-enabled DTTHD PVR product require:
Twin DVB-T2 tuners
Embedded Linux 2.6.23 or later operating system
Maximum of 26 dB of fan noise
720p graphics plane
MPEG-2 and MPEG-4 video
RGB SCART socket
HDMI 1.3 socket
Powered RF loop-through
Optical or coaxial S/PDIF connection
Up to 5.1 surround sound
Ethernet port supporting 10BASE-T and 100BASE-TX
802.11n wireless support, integrated or via a USB adapter
950 MHz CPU
Two USB 2.0 sockets
Support for USB mass storage devices
320 GB hard disk drive (30 GB reserved for pushed content)
Support for on hard disk drive encryption using AES128 or Triple DES
512 MB of RAM
Analogue HD outputs are forbidden as part of the rights management strategy.
The specifications will evolve over time to reflect different devices, including non-PVR and Freesat variants.
The above are the core specs.
And heres a review of the Humax off the shelf version -
http://www.expertreviews.co.uk/pvrs/1293643/humax-youview-dtr-t1000
Rank - Mostly Harmless.

Similar Messages

Unexpected error with curly braces (guids)

I have a client using the v8.1.6 of the OraOLEDB driver. When a query is run that references a guid, I get an unexpected error (-2147467259). The query looks like:
SELECT obj_name,obj_desc FROM myobjtable WHERE object_id = '{123445-1234-1234-123456123456}'
The object_id field is a VARCHAR2(38). If I drop the curly braces, the error goes away, although I don't get any rows. This does not happen with v8.1.7 of the driver.
Is this a known fix in v8.1.7? I'd like to tell my client to update the driver but I want to make sure this is actually the correct solution. Thanks.
-Russ

Well, curly braces have a special meaning in ODBC/ OLE DB-- they're used in escape sequences to create timestamps, dates, call functions, etc in a platform independent way. I know there have been bugs in the ODBC driver when it comes to curly braces in a string literal-- I'm sure there have been bugs in the OLE DB parser. If you do a search in Metalink, you may be able to find the particular bug number you've found, but I would strongly suspect that this is a known, fixed bug.
Justin

My camera won't work with IMAQ vision builder

I have a Hitachi camera , and a PCI 1407 frame grabber
the camera works well in MAX under devices , but when I open the IMAQ vision builder , it not visible in the devices , and I can't open MAX from the vision builder. It's gets me that error "1074397163" at the end it has bad interface
it's not the power supply of the camera since it works well at MAX , so its like the camera's name is img0 in MAX , and another thing in IMAQ vision builder, I tried updating my softwares but nothing happened, can anyone help please ??
thanks

Dalia,
I think I may need some clarification on what exact program and function you are using. Are you getting this error with the Vision Builder for Automated Inspection (VBAI)? Or are you using LabVIEW and are receiving this error from the IMAQ Init.vi?
If it is in VBAI, and you are trying to acquire an image, the Devices should auto-populate in the Main tab of the Acquire Image setup. Simply select the camera and press Grab or Snap.
If it is in LabVIEW, right-click on the interface input of the IMAQ Init.vi to create either a constant or a control. If it does not auto-populate with the correct camera name as it is in MAX, "img0". Or you can change the interface name in MAX by simply right-clicking on the camera and selecting "Rename"
Can you elaborate on what you are referring to when you say "the MAX explorer won't work in IMAQ"?
Huntington W
National Instruments
Applications Engineer
***Don't forget to give Kudos and Accepted as Solution where it is deserved***

Error with Loading Device Software on 8700 AT&T phone.

Hi. I would like some help with my 8700 AT&T refurb blackberry phone. When I tried to download the device software (v4.5) to my already downloaded DTM (v4.6), it gave me an error message I did not know what to do with.
I want to synch my organizer data (calendar, contacts) from older desktop (Outlook 2002) to my new laptop (Outlook 2007, Windows 7). I am having trouble downloading the supporting device software. I keep getting an error message that reads "Error with the Application Loader. Cannot update software using this system as device is currently activated on a blackberry Enterprise Server or professional software. Contact administrator or check with service provider." I do not use Enterprise. I don't have an internet service plan for my phone as I use it only for calendar and contacts. AT&T gives the software option for AT&T 8700 in English device software as v4.1.0.175 as the only option that is supported by my current platform (2.0.0.90). Is this right?
All I really want to update my phone with the latest software that supports Outlook 2007 on my new laptop. What do I need to make that happen?
Thanks in advance.

Hi there!
Refurbs can be problematic. If a BB was ever activated on BES, then it has an IT Policy. IT Policies are not removed by the standard WIPE actions. Rather, they take additional steps to clean off the Policy.
Just to check, please go to this screen:
Homescreen > Options > Security Options > (Information) or (General Settings) or (something similar)
On that screen will be some selection boxes plus other sections (divided by horizontal lines). If, on that screen, there is any discussion about IT Policy (even if it says "Default"), then you indeed have an IT Policy on your BB. (The screen may also have a section for "Services").
If you don't have an IT Policy, then something else is going on...in which case, stop here and report back exactly what you found on that screen.
If you do have an IT Policy, then, in my view, you have two choices.
1) Since this refurb was provided to you by ATT, they did not deliver to you a "clean" device. You could take it back to them and have them clean the IT Policy off.
2) You can remove the Policy yourself. The process is 100% destructive to the data on the BB, so you'll want to be sure you've already taken a good full backup. Then use Method 3 in this KB.
As for what device OS to install, you have more choices than you indicated. See this page:
https://www.blackberry.com/Downloads/browseSoftware.do;jsessionid=0A15EC28AEC181D3F3F9C5235D9F166A.n...
Select, from the drop-down, your model (8700). The resulting screen shows that ATT is currently supporting 4.5.0.182 (MultiLanguage) for your BB model. The MultiLanguage pack will include English, so you don't have to fall all the way back to the English only version. So, you have choices. The best advice is to use the most recent version -- bug fixes, enhancements, and all of that.
What I advise, since you want to use Outlook 2007, is to use that 4.5.0.182 package for your BB and the most recent RIM desktop package (5.0.1.28). That way, you will have full compatibility for what you are looking for.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Error with quantity field:Datasource Creation Using Function Module method

Problem with DATASOURCE Creation using Function Module method :
I have created a datasource ZSTANDARD_COST_PRICE using Function Module method . The datasource creation is successfull when I remove the quantity field from the Z table . If I dont remove the quantity field from my Z table it gives an error as "Units Field WAERS for field STPRS of datasource ZSTANDARD_COST_PRICE is hidden". I am not able to remove this error . Please someone guide.
Let me know if my explanation is not clear enough.
Thanks in advance,
Neha.
Z table definition is as below :
MATNR MATNR CHAR 18 0 Material Number
BWKEY BWKEY CHAR 4 0 Valuation area
LFGJA LFGJA NUMC 4 0 Fiscal Year of Current Period
STPRS STPRS CURR 11 2 Standard Price " Here the currency field is WAERS and table T001
PEINH PEINH DEC 5 0 Price Unit
VJSTP VJSTP CURR 11 2 Standard price in previous year
VJPEI VJPEI DEC 5 0 Price unit of previous year.
Edited by: Neha Rathi on Jan 30, 2009 3:03 PM

Hi,
You should add it as one of the main fields as you have added other fields and not as the currency fields...that is..it should be part of the data source and you should be able to see it in RSO2...
Also if added as i said then it will come as new field in the data source...you can either let it be there...or hide it..
also if you want to populate it then you will have to write the code for this fields as well.
Thanks
Ajeet

Linking Errors with rwtools7.so in C++ v6.2.p2

Hi ,
We are migrating our application from c++ 4.2 to 6.2.p2 and Sol 2.6 to Sol 8.
we are using the option -compat = 4 for backward compatibility. and used -library=rwtools7 and
' -lrwtool' is also a prameter while liking ..
while linking we are getting the below erros ...
ild: (undefined symbol) __rtaccess(streambuf&) -- referenced in /sbcimp/run/tp/sun/SUNWspro/v6.2.p2/lib/rw7/CC4/librwtool.so
ild: (undefined symbol) __rtaccess(ios&) -- referenced in /sbcimp/run/tp/sun/SUNWspro/v6.2.p2/lib/rw7/CC4/librwtool.so
ild: (undefined symbol) type_info::__vtbl -- referenced in /sbcimp/run/tp/sun/SUNWspro/v6.2.p2/lib/rw7/CC4/librwtool.so
[Hint: try checking whether the first non-inlined, non-pure virtual function of class type_info is defined]
ild: (undefined symbol) __rtaccess(unsafe_ios&) -- referenced in /sbcimp/run/tp/sun/SUNWspro/v6.2.p2/lib/rw7/CC4/librwtool.so
ild: (undefined symbol) __RT_CLASS::__vtbl -- referenced in the text segment of sun5/CASmfFile.o
[Hint: try checking whether the first non-inlined, non-pure virtual function of class __RT_CLASS is defined]
ild: (undefined symbol) __RT_CLASS::__vtbl -- referenced in the text segment of sun5/DtObj.o
[Hint: try checking whether the first non-inlined, non-pure virtual function of class __RT_CLASS is defined]
ild: (undefined symbol) __RT_CLASS::__vtbl -- referenced in the text segment of sun5/CrestMsgRcvHandler.o
[Hint: try checking whether the first non-inlined, non-pure virtual function of class __RT_CLASS is defined]
ild: (undefined symbol) __RT_CLASS::__vtbl -- referenced in the text segment of sun5/CrestTimMain.o
[Hint: try checking whether the first non-inlined, non-pure virtual function of class __RT_CLASS is defined]
could someone please guide us , how to get rid off this problem
Thank you
Vara

As to the migration, two main points:
- Use the "-compat" option on every CC command, compiling and linking which you already did.
- Any "Anachronism" warnings produced by the 4.2 compiler are now errors. The Migration Guide has a complete list, along with explanations of how to fix the code.
With those caveats, any code that worked with C++ 4.2 will work the same way with FD6U2 in compat mode.
Rose

Recovery scenario - Voting disk does not match with the cluster guid

Hi all,
Think of you can not start your guest VMs just because it has a corrupted system.img root image. And assume it contains 5 physical disk( which are all created by the RAC template) hence ASM on them.
What is the simplest recovery scneario of the guest vms (RAC)?
Can it be a feasible scenario for recover of the availablity? (Assume both of the RAC system images are corrupted and we prefer not a system level recovery rather than backup / restore)
1. Create 2 RAC instances using the same networking and hostname details as the ones that are corrupted. - Use 5 different new disks.
2 Shutdown the newly created instances. Drop the disks from the newly created instances using VM manager.
3. Add the old disks whose system image is failing to be recoverd but ASM disks are still in use (from the newly created instances using VM manager.) to the newly created instances.
4. Open the newly created instances
Can we expect the ASM and CRS could be initialized and be opened without a problem?
When I try this scenario I get the folllowing error from the cssd/crsd .
- Cluster guid 9112ddc0824fefd5ff2b7f9f7be8f048 found in voting disk does not match with the cluster guid a3eec66a2854ff0bffe784260856f92a obtained from the GPnP profile.
- Found 0 configured voting files but 1 voting files are required, terminating to ensure data integrity.
What could be the simplest way of recovery of a virtual machine that has healthy ASM disks but corrupted system image?
Thank you

Hi,
you have a similar problem, when trying to clone databases with 11.2.
The problem is that a cluster is uniquely identified, and this information is hold in the OCR and the Voting disks. So exactly these 2 are not to be cloned.
To achieve what you want, simply setup your system in that way, that you have a separate diskgroup for OCR and Voting (and ASM spfile), which is not to be restored in this case of szeanrio.
Only all database files in ASM will then be exchanged later.
Then what you want can be achieved.
However I am not sure that the RAC templates have the option to install OCR and Voting into a separated diskgroup.
Regards
Sebastian

Printing error with t-code j1inmis: Can not find PDL type for output device

Hi,
When using tr.code j1inmis,when we seeing the print preview iam getting below error.
The error with my system show the details as follow :
Cannot find PDL type for output device LP01.
My system is only abap stack.Guide me for the same how to resolve this.
Thanku

Hi,
When i submit the test through URL its working fine(http://192.17.0.12/AdobeDocumentServices/Config).In SM59 Both sides are working.
When I check The Test : FP_TEST_00 iam getting below error
ADS: com.adobe.ProcessingException: com.adobe.Processin(200101)
But
When I check The Test : FP_PDF_TEST_00 its working fine.
And When I check this test : FP_CHECK_DESTINATION_SERVICE without destination its working fine.
When i check with destination iam getting error : SYSTEM ERROR:com.adobe.ProcessingException:Problem accessing data from Destination:dest:FP_ICF_DATA_SMN//sap/bc/fp/form/layout/FP_FORM_SECURITY_TEST.XDP?fp-language=DE.
Guide me for the same two tests are working fine other two are getting error,guide me for the same to solve this,appreciate ur help.
Thanku

Error -1074396077 (IMAQ Vision: Incompatible image type) after running IMAQ Mask

I am attempting to process color picture of pellet. I want to exclude any particle that touches the edges of the color images. I created mask from original image and used this mask on the original color image to retain only the color particles that don't touch the boundary. The error occured when I ran the IMAQ Mask. The error message is “Error -1074396077 (IMAQ Vision: Incompatible image type)”. How can I fix it ?
I have picture and program as attached.
Attachments:
color sorter 01f.vi ‏87 KB
Red01a1.jpg ‏30 KB

Hi XuanThuy,
The IMAQ Cast function is part of the Vision Development Module (VDM), under the Image Management Palette, as indicated by this document: http://zone.ni.com/reference/en-XX/help/370281P-01/imaqvision/imaq_cast_image/. If you can't locate it and you indeed have the VDM, there may be an issue with the installation of this module. A similar issue has been encountered and resolved in this forum post: http://forums.ni.com/t5/Machine-Vision/can-t-find-IMAQ-cast-image-vi/td-p/340157. What version of the vision software are you using?

Kernel broken. Pacman errors with PGP sig [solved]

I had the unlucky situation to have a power failure in the middle of a Kernel upgrade using Pacman. System came back up and the kernel was not installed. So I have NO working OS on the machine.
I can boot into a live USB environment and chroot into my install. I can run Pacman, and thought I could just pacman -S linux and let it do it's thing and I'd be all good. but... I get package signature PGP verification error message and cannot install anything with Pacman.
Of course, the error with the Kernel install happened before Daylight savings time, and now we're INTO DST, so I suspect it's a "time" issue as reported on the Wiki.
timedatectl will not work in the chroot environment. Can't connect to dbus. I am totally migrated to a systemd install, but systemctl enable dbus.service does not start the dbus from within the chroot environment.So I cannot even see if my chroot environment is on the right time. 'cal' works and shows the proper date, which I can change in the BIOS to whatever I want.
running ntpd first doesn't fix the error with Pacman.
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Last edited by hooya (2013-03-16 20:02:35)

I tried that and didn't work either, because there were files left behind in the initial installation that was broken. Even after removing them I got disk spacer errors (there was no disk space issue, so that's weird).
I did get it finally though. I ended up using the initial pacstrap install script to install the base packages as per the Beginner Install Guide (and selected only option 26 "Linux") which did work, probably because it was operating from outside of the chroot environment. A bit "hacky" but I'm at least typing this message from my normal installation this time!

Parse error with print

Hi,
I tried to build a custome web gallery into LR 4.3 on MAC.
I started with example from LR SDK zip.
In my index.html sample file, i simply declare some variables at the top like this:
<%--[[ Define some variables to make locating other resources easier firstPage was defined in our manifest.]] local others = "content" local theRoot = "." local mySize = "large" local firstImage local title local caption local width local height local LrLogger = import 'LrLogger' local myLogger = LrLogger( 'libraryLogger' ) myLogger:enable('print') local debug, info, warn, err = myLogger:quick( 'debug', 'info', 'warn', 'err' ) %>
After, inside a script tag, i would like to print into index.html outputed file a json file with images name.
Before that i simply tried to print a test string, and i got in Console app this message : SyntaxError: Parse error
Where am i wrong ?
Thanks
Regards

Hi , Welcome to the HP Forums! I see that you are getting a printhead error with your HP Officejet 6830. I am happy to help! I would recommend to go through the steps within this guide, 'Problem with Printhead,' 'Printer Failure,' 'Ink System Failure,' or a '0x...' or a 'C2...' Error Message Displays. You will also want to make sure you are using Genuine HP Ink Cartridges, and that none of your Ink Cartridges are low or empty. Hope this guide helps! “Please click the Thumbs up icon below to thank me for responding.”

Keynote unexpected error while using rulers/guides

Hi all,
I just bought Keynote '09 because I was frustrated with Powerpoint and wanted to run a presentation on my iPad (bought the iOS version, too, but this issue pertains to the Mac OS version).
I imported a .pptx file that was working okay in Powerpoint, but I wanted to fine-tune the leading, so I selected "Show Rulers" and "Show Guides" from the View menu. As soon as I clicked on a ruler, I got an error message, "An unexpected error has occurred. Please quit and reopen Keynote."
This happened a few times. Sometimes, I could actually get a guide to work, but when I tried to place another guide, I would get the same error.
These appear to be the offending lines in Console:
1/24/13 7:49:26.296 AM Keynote[23136]: -[__NSSetI addObject:]: unrecognized selector sent to instance 0x906f3a0
1/24/13 7:49:26.297 AM Keynote[23136]: Exception caught by top level: NSInvalidArgumentException : -[__NSSetI addObject:]: unrecognized selector sent to instance 0x906f3a0
Any ideas? There are workarounds, such as using palettes to help align text from slide to slide, but this is a basic page layout feature that should work!
Hardware is an early 2011 MBP 15" 2.3GHz i7 running ML 10.8.2.
Thanks!

I want to add that I also got the same error with almost the same info in the console:
8/12/13 1:25:21.903 PM Keynote[2810]: -[__NSSetI addObject:]: unrecognized selector sent to instance 0x9013eb0
8/12/13 1:25:21.904 PM Keynote[2810]: Exception caught by top level: NSInvalidArgumentException : -[__NSSetI addObject:]: unrecognized selector sent to instance 0x9013eb0
I'm editing a regular Keynote presentation and I drag a guide from the ruler. Then I get the An unexpected error has occurred. Please quit and reopen Keynote. message. I can still use Keynote without closing out. When I re-open the presentation I dragged the guide into, the guide dissapears.
I tried duplicating the error with a number of different Keynote presentations both local and on iCloud. Same thing.
Keynote '09 version 5.3 (1170)
MacBook Pro retina display OS X version 10.8.4
Thanks!

Getting Started with BT Vision - FAQs

If you need some help getting started with BT Vision, check out our videos for information about how to install Vision yourself. Or if you fancy reading rather than watching, you can get the manuals here.
Lots of information on BT Vision can be found at www.bt.com/btvision
Don't forget to also check out our Vision Video of the week.
Functions and Features:
For technical information, and details of how BT Vision connects with other TV equipment such as video recorders and DVD players, check out our help pages.
How do I program my BT Vision remote control? The instructions for programming your BT Vision remote differ slightly depending on what model you have. Check out the link for more info.
Freeview on BT Vision:
Find out how to improve your reception and image quality on BT Vision with our handy video guide.
Retired BTCare Community Manager - StephanieG and SeanD are your new Community Managers
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Hi Folks,
I am tidying up our sticky threads so have decided to archive a few more. The links of the Sticky threads that I am archiving can be found below, just encase you want to view these again.
New IP Channels - 28-02-2014
System update on June 23rd - Problems with accessing or playing on demand programmes - 20-06-2014
System update on June 24th - Problems playing On Demand programmes - 20-06-2014
Temporary issue with BBC iPlayer - Issue resolved - 21-07-2014
Problems receiving local TV Channels - 24-02-2014
Sky Sports 5 launch on Vision+ box - 11-08-2014
National Freeview Retune - 3rd September 2014 - ‎01-09-2014
BT Vision - Fresh New Look - 11-09-2014
ITV Retune on Monday 2nd February - 30-01-2015
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Sharepoint application pool suffered a fatal communication error with the Windows Process Activation Service

I am using form based Sharepoint servers and received below error. Is there any way to solve this?
Sharepoint 2010 in Windows 2008 R2 Server.
A process serving application pool 'Sharepoint-2' suffered a fatal communication error with the Windows Process Activation Service. The process id was '11516'. The data field contains the error number.

I don't see any number provided in the event log. I got this through Sharepoint diagnostic tool. below is the log.
Log Name: System
Source: Microsoft-Windows-WAS
Date: 12/17/2013 5:16:34 AM
Event ID: 5011
Task Category: None
Level: Warning
Keywords: Classic
User: N/A
Computer: 525531-WEB03.dfw.intensive.int
Description:
A process serving application pool 'Sharepoint-2' suffered a fatal communication error with the Windows Process Activation Service. The process id was '8180'. The data field contains the error number.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-WAS" Guid="{524B5D04-133C-4A62-8362-64E8EDB9CE40}" EventSourceName="WAS" />
<EventID Qualifiers="32768">5011</EventID>
<Version>0</Version>
<Level>3</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-12-17T10:16:34.000000000Z" />
<EventRecordID>23515</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>System</Channel>
<Computer>525531-WEB03.dfw.intensive.int</Computer>
<Security />
</System>
<EventData>
<Data Name="AppPoolID">Sharepoint-2</Data>
<Data Name="ProcessID">8180</Data>
<Binary>6D000780</Binary>
</EventData>
</Event>

Help With BT Vision Please!

Hi there,
Had Infinity Broadband (option 2) and BT Vision Unlimited Extra installed yesterday; recevied the confirmation that it was all set up, installed and working correctly within a few hours of installation and thought all was fine.
Apparently, all is not fine and having spent most of the past two days on the phone with BT (not only for this issue but for other issues relating to the order itself) I am really at my wits end and totally fed up so I thought I would ask you guys for some input.
Basically, despite paying the £49 upgrade/installation fee for BT Vision Unlimited Extra I am only receiving FreeView channels and nothing else.
When I spoke to someone yesterday I was kept holding for over 90 minutes while the person just sat in total silence on the other end of the phone; not telling me what they were doing or why I wasn't getting the channels I was meant to be getting.
Eventually (after being put through to four different people), I was told that I would be put through to tech support and then the phone went dead, meaning I had to then call back and sit on hold once more. I was then told it was being escalated to a Tier 2 Technical Support team and that was all I was told. I was offered no explanation as to what could have happened, no explaination of what exactly Tier 2 Support was or when I would be contacted - nothing at all and the level of communication from the people I was speaking to was nothing short of awful.
By the time I got through to someone who actually understood my complaint I was frustrated and very upset having been on the phone for most of yesterday and I decided that BT Vision was just not worth the hassle or stress and given that I had only just had it installed yesterday I told the gentleman I was speaking to that I just wanted to cancel BT Vision under the 14 day cooling off period I believed most customers were entitled to only to be told that BT don't have that policy at all and if I wanted to cancel Vision I would have to pay £200 and that I should just wait for someone to contact me to see if there's a problem with the Vision box.
So, if you're still with me after all that then you deserve a drink!
Has anyone else had this problem and what was done to fix it? I don't want to be paying for a service I'm not actually getting!
Many thanks,
N.
Edited to add:
In case anyone needs to know, this is the equipment I have:
BT Home Hub 3.0 (wired to the white box and it right next to the TV)
BT Vision Plus box (connected to TV via HDMI cable, has an ariel lead straight into it, hard-wired to the Home Hub)
I have also tried the following as per BT's direction:
Unplugging each wire from the Home Hub, waiting 20 seconds and replacing
Rebooting Home Hub
Unplugging each wire from the BT Vision Plus box, waiting 30 seconds and replacing
Rebooting BT Vision Plus box
Resetting registration on BT Vision Plus box
Scanned for channels (three times)
There was a thread here that suggested going through the force resyncronisation but I don't have that option anywhere at all.
Solved!
Go to Solution.

There are still no Extra channels.
I've now done a factory reset and it's telling me that there are no updates available.
This is the information under System Information for the Middleware Version:
Middleware Version number: 4.65.4 rev.1 512 Build: 243196 Jan 11 2013
This is a copy of the live chat I've just had to struggle though. The advisors name has been replaced with BT ADVISOR just in case names aren't allowed to be posted.
BT Advisor: Hello. I'm (name removed). Thanks for that information, I'll check it and get back to you in a moment.
Me:: OK.
Me:: I had BT Vision and Infinity Broadband (option 2) installed on Wednesday June 12th.
The Infinity is fine but I am still not receiving any of the EXTRA channels that I am paying for with the Vision Unlimited Extra package.
I have contacted BT multiple times since Wednesday and keep being fobbed off with "it's been escalated to a Tier 2 technician" and "someone will call you" and frankly I'm beyond fed up with this whole situation.
BT Advisor: (name removed), I'm just waiting for your account details to load. Won't be long.
Me:: I would like this sorted out today as I have now done everything I am able to to try and fix this - rebooting the home hub, rebooting the Vision box, resetting the Vision box and factory resetting the Vision box.
Me:: I have also called and asked the person I spoke to to send the correct update to the Vision box as it is not actually set up for any of the multicast channels - this update still has not happened.
BT Advisor: (name removed), I have checked the notes and seems that the Level 2 team tried to call you today between 10.30 - 11 am but was not able to reach you.
Me:: I have been home all morning - the telephone has not rung once.
BT Advisor: (name removed), at this moment let me know if the Hub and the BT Vision Box is on?
Me:: The Home Hub is one and the Vision Box is on standby
BT Advisor: Thank you.
Me:: I would like this to be fixed today.
BT Advisor: (name removed), I'm trying to fix it for you.
Me:: What exactly are you dong to fix this issue?
BT Advisor: When, I'm trying to run the test to check for the Update and send the correct update the box is showing as it is not connected to the internet.
Me:: It is connected to the Home Hub via the ethernet cable
Me:: The internet is on and running perfectly - the lead is in slot number 3 which is the one I was told to put it in previously
Me:: Where the ethernet cable is connected to the BT Vision Box there are two lights. One is green and steady, the other is yellow and blinking.
BT Advisor: Thank you.
BT Advisor: (name removed), I have checked with the level 2 Team and they have asked to perform the factory reset once again as the previous reset was not successful as after the reset the Box will automatically install the update.
BT Advisor: (name removed), I advise performing a factory reset of the Vision box.
When resetting the Vision box you will lose the recordings you have on the Vision box
If you able to start the Vision box please follow these steps:
1. Press BT Vision button on the remote control
2. Select Help and Settings
3. Select System Information and then select Factory Reset
4. When the Warning message appears select Reset
Me:: I will do this while you are here in case of any more problems.
BT Advisor: Ok
Me:: If this doesn't work what is the next step?
BT Advisor: This should work but if it does not that I will gte back to the Level 2 Team and update them that it has not worked.
Me:: Oops, there's been an error. Try again in a bit.
[VPE108]
Me:: This pops up before the screen to setup the Vision.
BT Advisor: That indicates that the Vision Box has not been reseted, just let me check what can be done.
BT Advisor: (name removed), I'm once again raising this case to the Technical Management Centre and they will definitely call you within the next 24 hrs.
Me:: No. I keep being told this and so far nobody has bothered to contact me at all. This issue needs to be sorted today or I shall be contacting OFCOM and any other regulatory body to raise this as an official complaint against BT.
BT Advisor: I apologise as you did not get a call back earlier but the Technical Management Centre will have to do some checks to see why you are not getting the extra channels and that will take some time.
BT Advisor: If you can provide me with a mobile that they can call you.
Me:: I am not getting the extra channels because the Vision box is not set up for MULTICAST CHANNELS. All that needs to be done is to have the correct software sent to the Vision Box. I do not think this will take 24 hours as yesterday I was told it would only take a maximum of 6 hours.
Me:: If I am not contacted today within a reasonable time frame I will take this further.
BT Advisor: (name removed), I do not assure that you will get a call back today but surely you will get a call back within the next 24 hours
Me:: By the way, the Vision Box IS connected to the Home Hub and the internet. There are still no updates available.
Me:: That is not good enough I'm afraid. I have been chasing BT to fix their error since Wednesday and still nobody has bothered to contact me as promised.
BT Advisor: (name removed), as you have tried to do it manually it is not updating the box so that is the reason why I'm raising the case to the Technical Management Centre.
Me:: Then that means that the box is faulty and as I have been told by the cancellation team that if the box is faulty I am able to cancel BT Vision I would like to do that now.
BT Advisor: The box is not faulty, its just that the update is not getting installed.
Me:: That is, by definition, a fault.
Me:: I am not arguing this further with you. Kindly put me in contact with someone who can either fix this immediately or the cancellation team.
BT Advisor: Unfortunately, there is no one who can fix it now you will have to wait.
Me:: Then put me in touch with your cancellation team.
BT Advisor: (name removed), the direct number for the Cancellations team is (removed number) you can call them on this number.
Me:: I will do that. Goodbye.
To be honest I'm feeling beyond fed up with this whole thing. I realize I was being a bit bolshy with this advisor but having been Mrs Nice Lady for the past two days I'm just letting my frustration out a bit.
Anyone else feel like banging their head against a brick wall?

Error with bt vision guide.

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