Error with device performance report

Hi all
I had propblem with  Device performance report of LMS 4.0. You could see picture below about the problem. How do resolve it ?
Thanks

Hi all
Here is error about Device performance report. Please help me fix it. Thanks
type Exception report
message
description The server encountered an internal error () that prevented it from fulfilling this request.
exception
javax.servlet.ServletException: Servlet execution threw an exception
    org.ajaxanywhere.AAFilter.doFilter(AAFilter.java:46)
    com.cisco.nm.cmf.util.AjaxAccessFilter.doFilter(AjaxAccessFilter.java:189)
    com.cisco.nm.cmf.util.AccessLogFilter.doFilter(AccessLogFilter.java:128)
root cause
java.lang.OutOfMemoryError: unable to create new native thread
    java.lang.Thread.start0(Native Method)
    java.lang.Thread.start(Thread.java:640)
    com.sun.net.ssl.internal.ssl.SSLSocketImpl.readRecord(SSLSocketImpl.java:923)
    com.sun.net.ssl.internal.ssl.SSLSocketImpl.performInitialHandshake(SSLSocketImpl.java:1138)
    com.sun.net.ssl.internal.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:1165)
    com.sun.net.ssl.internal.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:1149)
    sun.net.www.protocol.https.HttpsClient.afterConnect(HttpsClient.java:434)
    sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.connect(AbstractDelegateHttpsURLConnection.java:166)
    sun.net.www.protocol.http.HttpURLConnection.getOutputStream(HttpURLConnection.java:1019)
    com.sun.net.ssl.internal.www.protocol.https.HttpsURLConnectionOldImpl.getOutputStream(HttpsURLConnectionOldImpl.java:200)
    com.cisco.nm.xms.ctm.client.DefaultHTTPClientImpl.getOutputStream(DefaultHTTPClientImpl.java:83)
    com.cisco.nm.xms.ctm.client.CTMCall.performBinaryRPC(CTMCall.java:782)
    com.cisco.nm.xms.ctm.client.CTMCall.performRPC(CTMCall.java:694)
    com.cisco.nm.xms.ctm.client.CTMCall.invoke(CTMCall.java:409)
    com.cisco.nm.xms.ctm.client.CTMCall.setMethodAndInvoke(CTMCall.java:449)
    com.cisco.nm.xms.ctm.client.CTMClientProxy.invoke(CTMClientProxy.java:70)
    $Proxy544.evaluateGroup(Unknown Source)
    com.cisco.nm.xms.ogs.client.OGSServerProxy.evaluateGroup(OGSServerProxy.java:900)
    com.cisco.nm.cmf.devsel.DeviceSelectorTreeGenerator.evaluateGroup(DeviceSelectorTreeGenerator.java:2621)
    com.cisco.nm.cmf.devsel.DeviceSelectorTreeGenerator.getFirstLevelGroups(DeviceSelectorTreeGenerator.java:453)
    com.cisco.nm.cmf.devsel.DeviceSelectorTreeGenerator.getGroupsAndObjects(DeviceSelectorTreeGenerator.java:399)
    com.cisco.nm.cmf.devsel.DeviceSelectorTreeGenerator.getTreeEntries(DeviceSelectorTreeGenerator.java:192)
    com.cisco.nm.uii.hos.HOSRequestHelper.generateParameterEntries(HOSRequestHelper.java:5560)
    com.cisco.nm.uii.hos.HOSRequestHelper.constructHOSTree(HOSRequestHelper.java:1010)
    com.cisco.nm.upm.reports.devicedashboard.DeviceDashBoardAction.perform(DeviceDashBoardAction.java:65)
    org.apache.struts.action.ActionServlet.processActionPerform(ActionServlet.java:1786)
    org.apache.struts.action.ActionServlet.process(ActionServlet.java:1585)
    org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:491)
    javax.servlet.http.HttpServlet.service(HttpServlet.java:627)
    javax.servlet.http.HttpServlet.service(HttpServlet.java:729)
    org.ajaxanywhere.AAFilter.doFilter(AAFilter.java:46)
    com.cisco.nm.cmf.util.AjaxAccessFilter.doFilter(AjaxAccessFilter.java:189)
    com.cisco.nm.cmf.util.AccessLogFilter.doFilter(AccessLogFilter.java:128)
note The full stack trace of the root cause is available in the Apache Tomcat/5.5.29 logs.
Apache Tomcat/5.5.29

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    to space 512K, 0% used [0x66080000,0x66080000,0x66100000)
    PSOldGen total 28800K, used 156K [0x49b30000, 0x4b750000, 0x65d00000)
    object space 28800K, 0% used [0x49b30000,0x49b571a8,0x4b750000)
    PSPermGen total 16384K, used 2968K [0x45b30000, 0x46b30000, 0x49b30000)
    object space 16384K, 18% used [0x45b30000,0x45e16378,0x46b30000)
    Dynamic libraries:
    08048000-08056000 r-xp 00000000 03:07 18410 /usr/local/lib/jdk1.5.0_01/bin/java
    08056000-08058000 rw-p 0000e000 03:07 18410 /usr/local/lib/jdk1.5.0_01/bin/java
    08058000-08232000 rwxp 00000000 00:00 0
    40000000-40016000 r-xp 00000000 03:01 196866 /lib/ld-2.3.2.so
    40016000-40017000 rw-p 00015000 03:01 196866 /lib/ld-2.3.2.so
    40017000-40018000 rw-p 00000000 00:00 0
    40018000-40019000 r--p 00000000 00:00 0
    40019000-4001f000 r-xp 00000000 03:07 305931 /usr/local/lib/jdk1.5.0_01/jre/lib/i386/native_threads/libhpi.so
    4001f000-40020000 rw-p 00006000 03:07 305931 /usr/local/lib/jdk1.5.0_01/jre/lib/i386/native_threads/libhpi.so
    40020000-4002d000 r-xp 00000000 03:01 197024 /lib/libpthread-0.10.so
    4002d000-4002f000 rw-p 0000c000 03:01 197024 /lib/libpthread-0.10.so
    4002f000-40071000 rw-p 00000000 00:00 0
    40071000-40073000 r-xp 00000000 03:01 196982 /lib/libdl-2.3.2.so
    40073000-40074000 rw-p 00002000 03:01 196982 /lib/libdl-2.3.2.so
    40074000-40075000 rw-p 00000000 00:00 0
    40075000-4019d000 r-xp 00000000 03:01 196978 /lib/libc-2.3.2.so
    4019d000-401a5000 rw-p 00127000 03:01 196978 /lib/libc-2.3.2.so
    401a5000-401a8000 rw-p 00000000 00:00 0
    401a8000-4069b000 r-xp 00000000 03:07 193481 /usr/local/lib/jdk1.5.0_01/jre/lib/i386/server/libjvm.so
    4069b000-406fd000 rw-p 004f2000 03:07 193481 /usr/local/lib/jdk1.5.0_01/jre/lib/i386/server/libjvm.so
    406fd000-40b13000 rw-p 00000000 00:00 0
    40b13000-40b34000 r-xp 00000000 03:01 196997 /lib/libm-2.3.2.so
    40b34000-40b35000 rw-p 00020000 03:01 196997 /lib/libm-2.3.2.so
    40b35000-40b3d000 rw-s 00000000 03:06 179171 /tmp/hsperfdata_pradeep/799
    40b3d000-40b4f000 r-xp 00000000 03:01 197009 /lib/libnsl-2.3.2.so
    40b4f000-40b50000 rw-p 00011000 03:01 197009 /lib/libnsl-2.3.2.so
    40b50000-40b52000 rw-p 00000000 00:00 0
    40b52000-40b59000 r-xp 00000000 03:01 197011 /lib/libnss_compat-2.3.2.so
    40b59000-40b5a000 rw-p 00006000 03:01 197011 /lib/libnss_compat-2.3.2.so
    40b5a000-40b62000 r-xp 00000000 03:01 197016 /lib/libnss_nis-2.3.2.so
    40b62000-40b63000 rw-p 00007000 03:01 197016 /lib/libnss_nis-2.3.2.so
    40b63000-40b6b000 r-xp 00000000 03:01 197014 /lib/libnss_files-2.3.2.so
    40b6b000-40b6c000 rw-p 00008000 03:01 197014 /lib/libnss_files-2.3.2.so
    40b6c000-40b77000 r-xp 00000000 03:07 305935 /usr/local/lib/jdk1.5.0_01/jre/lib/i386/libverify.so
    40b77000-40b78000 rw-p 0000b000 03:07 305935 /usr/local/lib/jdk1.5.0_01/jre/lib/i386/libverify.so
    40b78000-40b99000 r-xp 00000000 03:07 305936 /usr/local/lib/jdk1.5.0_01/jre/lib/i386/libjava.so
    40b99000-40b9b000 rw-p 00020000 03:07 305936 /usr/local/lib/jdk1.5.0_01/jre/lib/i386/libjava.so
    40b9b000-40bae000 r-xp 00000000 03:07 305938 /usr/local/lib/jdk1.5.0_01/jre/lib/i386/libzip.so
    40bae000-40bb0000 rw-p 00012000 03:07 305938 /usr/local/lib/jdk1.5.0_01/jre/lib/i386/libzip.so
    40bb0000-43171000 r--s 00000000 03:07 306574 /usr/local/lib/jdk1.5.0_01/jre/lib/rt.jar
    43171000-431d9000 rw-p 00000000 00:00 0
    431d9000-43260000 r--s 00000000 03:07 306155 /usr/local/lib/jdk1.5.0_01/jre/lib/jsse.jar
    43260000-43274000 r--s 00000000 03:07 305969 /usr/local/lib/jdk1.5.0_01/jre/lib/jce.jar
    43274000-43aaf000 r--s 00000000 03:07 306402 /usr/local/lib/jdk1.5.0_01/jre/lib/charsets.jar
    43aaf000-45b2f000 rwxp 00028000 00:00 0
    45b30000-6974f000 rwxp 030a9000 00:00 0
    6974f000-69775000 r--s 00000000 03:07 80989 /usr/local/lib/jdk1.5.0_01/jre/lib/ext/sunjce_provider.jar
    69775000-697a0000 r--s 00000000 03:07 80991 /usr/local/lib/jdk1.5.0_01/jre/lib/ext/sunpkcs11.jar
    697a0000-697a2000 r--s 00000000 03:07 81394 /usr/local/lib/jdk1.5.0_01/jre/lib/ext/dnsns.jar
    697a2000-69866000 r--s 00000000 03:07 82743 /usr/local/lib/jdk1.5.0_01/jre/lib/ext/localedata.jar69866000-698be000 r-xp 00000000 03:08 3489986 /home/pradeep/bin/libDRCF.so
    698be000-698c9000 rw-p 00057000 03:08 3489986 /home/pradeep/bin/libDRCF.so
    698c9000-698ca000 r-xp 00000000 03:07 305957 /usr/local/lib/jdk1.5.0_01/jre/lib/i386/librmi.so
    698ca000-698cb000 rw-p 00000000 03:07 305957 /usr/local/lib/jdk1.5.0_01/jre/lib/i386/librmi.so
    698cb000-698cc000 rw-p 00000000 00:00 0
    698d1000-69970000 r-xp 00000000 03:07 499162 /usr/lib/libstdc++.so.5.0.7
    69970000-69986000 rw-p 0009e000 03:07 499162 /usr/lib/libstdc++.so.5.0.7
    69986000-6998b000 rw-p 00000000 00:00 0
    6998b000-69993000 r-xp 00000000 03:01 195462 /lib/libgcc_s.so.1
    69993000-69994000 rw-p 00007000 03:01 195462 /lib/libgcc_s.so.1
    69994000-699b5000 r--s 00000000 03:07 435887 /usr/share/java/jaxp-1.2.jar
    699b5000-699c9000 r-xp 00000000 03:07 305941 /usr/local/lib/jdk1.5.0_01/jre/lib/i386/libnet.so
    699c9000-699ca000 rw-p 00013000 03:07 305941 /usr/local/lib/jdk1.5.0_01/jre/lib/i386/libnet.so
    69a00000-69a4a000 rw-p 0006c000 00:00 0
    69a4a000-69b00000 ---p 0008d000 00:00 0
    69b00000-69c28000 r--s 00000000 03:07 434814 /usr/share/java/xercesImpl.jar
    bd601000-bd604000 ---p 00003000 00:00 0
    bd604000-bd800000 rwxp 00006000 00:00 0
    bd801000-bd804000 ---p 00003000 00:00 0
    bd804000-bda00000 rwxp 00006000 00:00 0
    bda01000-bda04000 ---p 00003000 00:00 0
    bda04000-bdc00000 rwxp 00006000 00:00 0
    bdc01000-bdc04000 ---p 00003000 00:00 0
    bdc04000-bde00000 rwxp 00006000 00:00 0
    bde01000-bde04000 ---p 00003000 00:00 0
    bde04000-be000000 rwxp 00006000 00:00 0
    be001000-be004000 ---p 00003000 00:00 0
    be004000-be200000 rwxp 00006000 00:00 0
    be200000-be201000 ---p 00000000 00:00 0
    be201000-be400000 rwxp 00001000 00:00 0
    be401000-be404000 ---p 00003000 00:00 0
    be404000-be600000 rwxp 00006000 00:00 0
    be600000-be604000 ---p 00000000 00:00 0
    be604000-be800000 rwxp 00004000 00:00 0
    be800000-be804000 ---p 00000000 00:00 0
    be804000-bea00000 rwxp 00004000 00:00 0
    bea00000-bea04000 ---p 00000000 00:00 0
    bea04000-bec00000 rwxp 00004000 00:00 0
    bec01000-bec04000 ---p 00003000 00:00 0
    bec04000-bee00000 rwxp 00006000 00:00 0
    bee01000-bee04000 ---p 00003000 00:00 0
    bee04000-bf000000 rwxp 00006000 00:00 0
    bf001000-bf004000 ---p 00003000 00:00 0
    bf004000-bf200000 rwxp 00006000 00:00 0
    bf200000-bf201000 ---p 00000000 00:00 0
    bf201000-bf400000 rwxp 00001000 00:00 0
    bf400000-bf401000 ---p 00000000 00:00 0
    bf401000-bf600000 rwxp 00001000 00:00 0
    bf600000-bf601000 ---p 00000000 00:00 0
    bf601000-bf800000 rwxp 00001000 00:00 0
    bfe01000-bfe04000 ---p 00000000 00:00 0
    bfe04000-c0000000 rwxp ffe05000 00:00 0
    VM Arguments:
    java_command: com/lt/rcf/RcfServer 64.50.99.85
    Environment Variables:
    JAVA_HOME=/usr/local/lib/jdk
    CLASSPATH=./:/usr/local/lib/jdk/bin/:/home/pradeep/jdom-b10/src/java/:/usr/share/java/xmlParserAPIs.jar:/usr/share/java/xercesImpl.jar:/home/pradeep/DRCF/
    PATH=/usr/local/lib/jdk/bin:/usr/local/bin:/usr/bin:/bin:/usr/bin/X11:/usr/games
    LD_LIBRARY_PATH=/usr/local/lib/jdk1.5.0_01/jre/lib/i386/server:/usr/local/lib/jdk1.5.0_01/jre/lib/i386:/usr/local/lib/jdk1.5.0_01/jre/../lib/i386:/home/pradeep/bin/
    SHELL=/bin/bash
    DISPLAY=localhost:13.0
    --------------- S Y S T E M ---------------
    OS:3.1
    uname:Linux 2.4.20.kl10 #1 SMP Tue May 6 11:29:07 CDT 2003 i686
    libc:glibc 2.3.2 linuxthreads-0.10 (fixed stack)
    rlimit: STACK 2044k, CORE 0k, NPROC infinity, NOFILE 1024, AS infinity
    load average:2.42 2.15 2.10
    CPU:total 2 family 6, cmov, cx8, fxsr, mmx, sse
    Memory: 4k page, physical 2069724k(271804k free), swap 939792k(923304k free)
    vm_info: Java HotSpot(TM) Server VM (1.5.0_01-b08) for linux-x86, built on Dec 6 2004 19:33:50 by java_re with gcc 3.2.1-7a (J2SE release)

    hi -
    i just encountered a crash that looks the same to me (the segmentation fault and logs look very similar - problems around the JavaThread "RMI TCP Connection".
    Did you get anywhere with this? do you have any clue by now what causes this, or do you have a workaround to avoid it?
    10x,
    Noam

  • Error With Export/Print from Crystal Report Viewer

    Hello there,
    I've searched through the web and SAP discussion boards with not much luck with this issue.
    After working through this for some days now I've decided to look here for help.
    Environment:
    I have created a web Crystal Report viewer application(Developed with SBOP BI Platform 4.0 SP06 .NET SDK Runtime) that communicates with a managed Cyrstal Server 2011 SP4 (Product 14.0)
    I am able to connect and authenticate with the server, retrieve a token for communication and display reports in the Crystal report Viewer successfully.
    Problem:
    When I attempt to export, I receive the prompt to select format and pages.
    When I click export after selections most times I receive an error with the text
    Unable to cast COM object of type 'System.__ComObject' to interface type 'CrystalDecisions.ReportAppServer.DataDefModel.PropertyBag'. This operation failed because the QueryInterface call on the COM component for the interface with IID '{74EEBC42-6C5D-11D3-9172-00902741EE7C}' failed due to the following error: No such interface supported (Exception from HRESULT: 0x80004002 (E_NOINTERFACE)).
    Other times the page simply refreshes on export.
    When I click to print, no print dialog is displayed the page always refreshes and no error is displayed.
    No Print or Export document is ever created.
    As many print/export issues seems to be related, I'm guessing this two issues are as well.
    Notes:
    I am utilizing the ReportClientDocument model
    I am storing this in session to use as the crystal report viewer report source on postbacks
    I am assigning a subset of export formats to the crystal report viewer
    I am setting particular parameters as well on the report source
    At this point I would appreciate every assistance I may receive on this issue
    Thanks in advance,
    Below is the pertinent code
    Code:
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       <CR:CrystalReportViewer ID="CrystalReportViewer1" runat="server"
       AutoDataBind="true" EnableDatabaseLogonPrompt="False"
       BestFitPage="False" ReuseParameterValuesOnRefresh="True"
      CssClass="reportFrame" Height="1000px" Width="1100px" EnableDrillDown="False"
      ToolPanelView="None" PrintMode="Pdf"/>
    <Codebehind>
    using System;
    using System.Collections.Generic;
    using System.Linq;
    using System.Web;
    using System.Web.UI;
    using System.Web.UI.WebControls;
    using CrystalDecisions.Enterprise;
    using CrystalDecisions.ReportAppServer.ClientDoc;
    using CrystalDecisions.ReportAppServer.CommonObjectModel;
    using CrystalDecisions.ReportAppServer.Controllers;
    using CrystalDecisions.ReportAppServer.DataDefModel;
    using CrystalDecisions.ReportAppServer.ReportDefModel;
    using CrystalDecisions.Shared;
    namespace ClassicInternalReportPage
        public partial class Reports : System.Web.UI.Page
            protected override void OnInit(EventArgs e)
                base.OnInit(e);
                if (!String.IsNullOrEmpty(Convert.ToString(Session["LogonToken"])) && !IsPostBack)
                    SessionMgr sessionMgr = new SessionMgr();
                    EnterpriseSession enterpriseSession = sessionMgr.LogonWithToken(Session["LogonToken"].ToString());
                    EnterpriseService reportService = enterpriseSession.GetService("RASReportFactory");
                    InfoStore infoStore = new InfoStore(enterpriseSession.GetService("InfoStore"));
                    if (reportService != null)
                        string queryString = String.Format("Select SI_ID, SI_NAME, SI_PARENTID From CI_INFOOBJECTS "
                           + "Where SI_PROGID='CrystalEnterprise.Report' "
                           + "And SI_ID = {0} "
                           + "And SI_INSTANCE = 0", Request.QueryString["rId"]);
                        InfoObjects infoObjects = infoStore.Query(queryString);
                        ReportAppFactory reportFactory = (ReportAppFactory)reportService.Interface;
                        if (infoObjects != null && infoObjects.Count > 0)
                            ISCDReportClientDocument reportSource = reportFactory.OpenDocument(infoObjects[1].ID, 0);
                            Session["ReportClDocument"] = AssignReportParameters(reportSource) ? reportSource : null;
                            CrystalReportViewer1.ReportSource = Session["ReportClDocument"];
                            CrystalReportViewer1.DataBind();
                //Viewer options
                // Don't enable prompting for Live and Custom
                CrystalReportViewer1.EnableParameterPrompt = !(Request.QueryString["t"] == "1" || Request.QueryString["t"] == "4");
                CrystalReportViewer1.HasToggleParameterPanelButton = CrystalReportViewer1.EnableParameterPrompt;
                CrystalReportViewer1.AllowedExportFormats = (int)(ViewerExportFormats.PdfFormat | ViewerExportFormats.ExcelFormat | ViewerExportFormats.XLSXFormat | ViewerExportFormats.CsvFormat);
            protected void Page_Load(object sender, EventArgs e)
                if (IsPostBack && CrystalReportViewer1.ReportSource == null)
                    CrystalReportViewer1.ReportSource = Session["ReportClDocument"];
                    CrystalReportViewer1.DataBind();
            private bool AssignReportParameters(ISCDReportClientDocument reportSource)
                bool success = true;
                if (Request.QueryString["t"] == "1" || Request.QueryString["t"] == "2" || Request.QueryString["t"] == "4" )
                    reportSource.DataDefController.ParameterFieldController.SetCurrentValue("", "STORE", Session["storeParam"]);
                    if (Request.QueryString["t"] == "2")
                        reportSource.DataDefController.ParameterFieldController.SetCurrentValue("", "FromDate", Request.QueryString["fromdate"]);
                        reportSource.DataDefController.ParameterFieldController.SetCurrentValue("", "ToDate", Request.QueryString["todate"]);
                else if (Request.QueryString["t"] == "3")
                    reportSource.DataDefController.ParameterFieldController.SetCurrentValue("", "SKU", Request.QueryString["sku"]);
                else
                    //Unknown report type alert
                    success = false;
                return success;

    Thanks Don for your response,
    I'm new to the SCN spaces and my content has been moved a couple of times already.
    In response to your questions
    The runtime is installed on the web application server, if by that you mean the machine hosting the created .NET SDK application.
    My question was whether it was also required on the Crystal Server 2011 (I.E. the main enterprise server with CMS and Report management and I guess RAS and all that). I figured this would remain untouched and queries would simply be made against it to retrieve/view reports e.t.c
    If install of the SDK on Crystal Server 2011 is indeed required should I expect any interruption to any of the core services after a restart. I.E. I'm hoping that none of the SDK objects would interfere with the existing server objects (in SAP Business Objects)Reason I ask is I note that much of the SDK install directories are similar to the existing Crystal Enterprise Server 2011 (Product 14.0.0)
    Is this temp folder to be manually created/configured or is it created by the application automatically to perform tasks. Or are you referring to the default C:\Windows\Temp directory and so saying that the application would try to use this for print and export tasks?Once I'm sure which I'd give the app pool user permission
    Printing is to be client side but I figured by default (with the Crystal Report Viewer) it would simply pool and print from the user's printer. This is how it works with the previously used URL reporting approach (viewrpt.cwr). Therefore a user can print the document from wherever they are with their own printer.We don't intend on printing from the server machine, but are you suggesting that a printer must be installed on server (which one web or enterprise server) for any client side printing to work.
    App pool is running in 32 bit mode
    Initially didn't get anything useful from fiddler but I'd try and look closer on your suggestion.
    It's also possible that some of my questions are a misunderstanding of APP vs RAS vs WEB, so please feel free to clarify. Currently I see the Web server as simply the created .NET SDK Application and RAS (Crystal Server 2011 e.t.c) as the existing fully established Application server which I simply pool for information.
    Thank you for your patience and advice,

  • Error with Loading Device Software on 8700 AT&T phone.

    Hi. I would like some help with my 8700 AT&T refurb blackberry phone.  When I tried to download the device software (v4.5) to my already downloaded DTM (v4.6), it gave me an error message I did not know what to do with.  
    I want to synch my organizer data (calendar, contacts) from older desktop (Outlook 2002) to my new laptop (Outlook 2007, Windows 7).  I am having trouble downloading the supporting device software.  I keep getting an error message that reads "Error with the Application Loader.  Cannot update software using this system as device is currently activated on a blackberry Enterprise Server or professional software.  Contact administrator or check with service provider."  I do not use Enterprise.  I don't have an internet service plan for my phone as I use it only for calendar and contacts.  AT&T gives the software option for AT&T 8700 in English device software as v4.1.0.175 as the only option that is supported by my current platform (2.0.0.90).  Is this right? 
    All I really want to update my phone with the latest software that supports Outlook 2007 on my new laptop.  What do I need to make that happen? 
    Thanks in advance.

    Hi there!
    Refurbs can be problematic. If a BB was ever activated on BES, then it has an IT Policy. IT Policies are not removed by the standard WIPE actions. Rather, they take additional steps to clean off the Policy.
    Just to check, please go to this screen:
    Homescreen > Options > Security Options > (Information) or (General Settings) or (something similar)
    On that screen will be some selection boxes plus other sections (divided by horizontal lines). If, on that screen, there is any discussion about IT Policy (even if it says "Default"), then you indeed have an IT Policy on your BB. (The screen may also have a section for "Services").
    If you don't have an IT Policy, then something else is going on...in which case, stop here and report back exactly what you found on that screen.
    If you do have an IT Policy, then, in my view, you have two choices.
    1) Since this refurb was provided to you by ATT, they did not deliver to you a "clean" device. You could take it back to them and have them clean the IT Policy off.
    2) You can remove the Policy yourself. The process is 100% destructive to the data on the BB, so you'll want to be sure you've already taken a good full backup. Then use Method 3 in this KB.
    As for what device OS to install, you have more choices than you indicated. See this page:
    https://www.blackberry.com/Downloads/browseSoftwar​e.do;jsessionid=0A15EC28AEC181D3F3F9C5235D9F166A.n​...
    Select, from the drop-down, your model (8700). The resulting screen shows that ATT is currently supporting 4.5.0.182 (MultiLanguage) for your BB model. The MultiLanguage pack will include English, so you don't have to fall all the way back to the English only version. So, you have choices. The best advice is to use the most recent version -- bug fixes, enhancements, and all of that.
    What I advise, since you want to use Outlook 2007, is to use that 4.5.0.182 package for your BB and the most recent RIM desktop package (5.0.1.28). That way, you will have full compatibility for what you are looking for.
    Good luck and let us know!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Can anyone help me with Magicjack? after I purchased US number I am unable to log in on my Iphone, I keep getting an error "YOUR DEVICE IS NOT ON THIS ACCOUNT" I contacted MJ support but they are very much useless and dont know how to fix it!

    can anyone help me with Magicjack? after I purchased US number I am unable to log in on my Iphone, I keep getting an error "YOUR DEVICE IS NOT ON THIS ACCOUNT" I contacted MJ support but they are very much useless and dont know how to fix it!

    There's a whole lot to read in your post, and frankly I have not read it all.
    Having said that, this troubleshooting guide should help:
    http://support.apple.com/kb/TS1538
    In particular, pay attention to the mobile device support sections near the bottom, assuming you have already done the items above it.

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    I am geting the following error with a report published using XML Publisher
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    Cannot view XML input using style sheet. Please correct the error and then click the Refresh button, or try again later.
    The system cannot locate the resource specified. Error processing resource 'http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.d...
    How can i Rectify this?

    Hi Ark,
    In order to generate a report using xml publisher. we need the following.
    1. XML Data
    2. Template file (RTF/PDF/..)
    XML data will not be created by the template file.
    We will be required to create XML data. One of the easiest way to create xml output is using the RDF. We can change the rdf output type in the concurrent program to XML.
    Once the xml and the template is available, "XML Report Publisher" will be able to generate the output in the required format.
    Thanks,
    K.Nataraja Suthan,

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