ESS, Bank Service, and Entering a Deposit Value

Hello Everyone,
We are in the process of implementing ESS and I have noticed that the option to enter a deposit value is not shown with any subtypes (other than subtype 1). Does anyone know how to get the field 'Deposit Value' to show on the screen? Is there a config table or something that enables a value to be entered while editing bank details? This of course is quite important to us because our employees will need to be able to change amounts they have going to additional banks (other than main bank).
Thanks,
Scott

Scott,
Its sctually in webdynpro which is causing this....this is because in the deposit value field has 'isvisible' set for the visible property ...and at runtime the code in the wddomodifyview() method it checks for the Subtype as:
try{
          if ( subtype.startsWith("1") )
               wdContext.currentContextElement().setIsVisible(WDVisibility.VISIBLE );
           else
               wdContext.currentContextElement().setIsVisible(WDVisibility.NONE);
    }catch (Exception ex){   }
So if you set the visible property as 'visible' in webdynpro it should solve your problem......or if you want to make it visible for some subtypes you can add code and check for Subtypes and accordingly make it visible or not....
Shikhil
Edited by: Shikhil Arora on Oct 16, 2008 2:54 PM

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#AddHandler type-map var
# Filters allow you to process content before it is sent to the client.
# To parse .shtml files for server-side includes (SSI):
# (You will also need to add "Includes" to the "Options" directive.)
#AddType text/html .shtml
#AddOutputFilter INCLUDES .shtml
</IfModule>
# The mod_mime_magic module allows the server to use various hints from the
# contents of the file itself to determine its type. The MIMEMagicFile
# directive tells the module where the hint definitions are located.
#MIMEMagicFile conf/magic
# Customizable error responses come in three flavors:
# 1) plain text 2) local redirects 3) external redirects
# Some examples:
#ErrorDocument 500 "The server made a boo boo."
#ErrorDocument 404 /missing.html
#ErrorDocument 404 "/cgi-bin/missing_handler.pl"
#ErrorDocument 402 http://www.example.com/subscription_info.html
# MaxRanges: Maximum number of Ranges in a request before
# returning the entire resource, or one of the special
# values 'default', 'none' or 'unlimited'.
# Default setting is to accept 200 Ranges.
#MaxRanges unlimited
# EnableMMAP and EnableSendfile: On systems that support it,
# memory-mapping or the sendfile syscall may be used to deliver
# files. This usually improves server performance, but must
# be turned off when serving from networked-mounted
# filesystems or if support for these functions is otherwise
# broken on your system.
# Defaults: EnableMMAP On, EnableSendfile Off
#EnableMMAP off
#EnableSendfile on
# Supplemental configuration
# The configuration files in the conf/extra/ directory can be
# included to add extra features or to modify the default configuration of
# the server, or you may simply copy their contents here and change as
# necessary.
# Server-pool management (MPM specific)
Include conf/extra/httpd-mpm.conf
# Multi-language error messages
Include conf/extra/httpd-multilang-errordoc.conf
# Fancy directory listings
Include conf/extra/httpd-autoindex.conf
# Language settings
Include conf/extra/httpd-languages.conf
# User home directories
Include conf/extra/httpd-userdir.conf
# Real-time info on requests and configuration
#Include conf/extra/httpd-info.conf
# Virtual hosts
#Include conf/extra/httpd-vhosts.conf
# Local access to the Apache HTTP Server Manual
#Include conf/extra/httpd-manual.conf
# Distributed authoring and versioning (WebDAV)
#Include conf/extra/httpd-dav.conf
# Various default settings
Include conf/extra/httpd-default.conf
# PHP settings
Include conf/extra/php5_module.conf
# Configure mod_proxy_html to understand HTML4/XHTML1
<IfModule proxy_html_module>
Include conf/extra/proxy-html.conf
</IfModule>
# Secure (SSL/TLS) connections
#Include conf/extra/httpd-ssl.conf
# Note: The following must must be present to support
# starting without SSL on platforms with no /dev/random equivalent
# but a statically compiled-in mod_ssl.
<IfModule ssl_module>
SSLRandomSeed startup builtin
SSLRandomSeed connect builtin
</IfModule>
# uncomment out the below to deal with user agents that deliberately
# violate open standards by misusing DNT (DNT *must* be a specific
# end-user choice)
#<IfModule setenvif_module>
#BrowserMatch "MSIE 10.0;" bad_DNT
#</IfModule>
#<IfModule headers_module>
#RequestHeader unset DNT env=bad_DNT
#</IfModule>
Thanks, sorry my english is bad .
Last edited by Creaprog (2014-08-25 10:25:17)

I just noticed the exact same thing. It turns out that the httpd-ssl.conf file on my system is still the old v2.2 syntax, which means that the SSLMutex directive is still in there. This is an invalid directive after 2.2.
This is where things get interesting. At first, I simply thought I had forgotten to merge httpd-ssl.conf.pacnew after apache had been upgraded to 2.4. However, when I check my pacman.log, it appears that httpd-ssl.conf was never upgraded when apache went to 2.4 - (2.2.26-1 -> 2.4.7-1). There was never a pacnew file generated to be merged.
I took a look at the apache package via the abs and the "proper" httpd-ssl.conf is certainly in there, so why pacman never created a pacnew file is a mystery.
Anyway, to fix this: pull the httpd-ssl.conf from the apache package, either from your cache, using the abs and building it, or (I think) pacman may re-install it if you move the file to a backup location (not sure about this). Then merge your original httpd-ssl-conf with the new one.

Purchase Order and Contract - controlling overall value

Our process has the following steps - The total amount in the order to the vendor is fixed. Indivdual services have rates fixed, but quantities are not fixed ie, the quantity can vary from 0 to any upper number subject to the overall value of the order. I tried the following:
Created a contract (ME31K) with the services and rates entered (quantity kept as 1). Overall value entered as the contract limit. PO created (ME21N) and Contract details and overall limits entered. Service items adopted from the contract and the 'No Limit' box checked for individual services. All service quantities maintained as 1 no, rates copied from contract.
With this my expectation was that the system will allow multuiple service entry sheets for each of the services upto the limit specified by the contract. However the system allowed Service Entry for value exceeding the overall limit of the contract.
What other configuration needs to be done to make sure that beyond the overall value limit, system does not allow service entry.
Thanks in advance for your help
Deepak

You say that
1. you have created the contract with overall service limits.
2. you now referred this contract and created the PO
PO created (ME21N) and Contract details and overall limits entered. Service items adopted from the contract and the 'No Limit' box checked for individual services. All service quantities maintained as 1 no, rates copied from contract.
Please remove the No limit check and keep only the value in contract limits. The system would then force you to enter the additional value in unplanned services during SES creation. The same applies when you are using Other Limits (Mentioned limit in other Limits tab in PO creation)
If it does not work, check message settings for message # SE 347, 364, 365 & 366.
If it still does not work, please open an OSS message to SAP.
Thanks & regards
AHP

Poor, poor service and STILL waiting for a callbac...

The following information is a partial capture of the service standards that we have received from BT that has led to our complaint being made. Following this extended period of time we have had to take a considerable amount of our time to try to resolve this issue. We have spent a considerable amount of time waiting for calls that haven’t been forthcoming and waiting for engineers. When we did push for an engineer (otherwise we would be waiting for another week of intermittent service) he showed up and had no notes or any idea why we had requested his call out!
You will notice that the last entry that we have made is for August 31st 2012. We have decided that our time is too important to waste on an organisation that cares so little about their customers that they cannot be bothered to follow up and resolve outstanding issues. The complaint has been sent on September 10th 2012.
Between August 31st and September we have heard nothing about resolving this complaint from BT, despite assurances that that somebody would resolve the issues raised.
The overall standard of service of BT has fallen what I would expect as a basis standard and in many cases has been deliberately evasive and obstructive. Frankly, this is the kind of shabby service that is difficult to reconcile with the image of a cutting edge communications provider in 2012.
We can only emphasise just how let down and disappointed that we are with BT.
9th August
We experienced intermittent problems with the broadband connections causing issues with BT broadband, Vision and BT Anywhere mobile.
We contacted BT to report the problem. It was confirmed that someone from the Technical Team would look into it.
We spoke with technical team and confirmed that they would complete checks and call back within a specific time.
10th August
We had continued issues with broadband, vision and mobile. Losing connection every 3-4minutes throughout the day between the hours of 9 and 6
13th August
We contacted BT again to confirm issues still ongoing and broadband intermittent throughout the day. We were assured that line checks would be carried out and were contacted at 9-45pm to explain that the situation would be resolved.
Various diagnostic attempts were made over this period involving changing filters, unscrewing the phone plate at BT’s request etc…. We were told that it was probably a faulty filter- even though it had been changed…..
I received a call a couple of days later when I was at work and a co-worker dealt with it. He said the call referred to the BT fault but no message was left.
In the meantime we received a call from a marketing team offering to sell us BT infinity ‘at no extra cost’…. This would resolve our issues and we understood this call to be part of the ongoing service issue.
23rd August. After 6pm
We called through to report a fault again and was on hold for 28 minutes. 13 minutes in I spoke with someone and as I had gone through about the telephone was told it was the wrong department and they would put me through to the broadband team. Total hold time 28 minutes
Asked to speak with a manager
Ashalt came on the phone and said that he would speak with a manager in the ‘level two team’ and find out what was happening. I said that I wanted compensation for the issues and the amount of time that this has taken with both myself and my partner. I said that it was not acceptable for this to have taken over 3 weeks to get this sorted.
He said that he would call me back to discuss compensation as I would definitely receive compensation for this.
I was put on hold and then his operator came back on the phone to say that she was putting me through. I explained that this was not what was agreed and that the manager was going to come back to me. She said that they have my telephone number and would call me after the call.
Was advised would put me through to the Level 2 technical helpdesk as this is where it had been escalated and they would find out when an engineer would be sent around.
Upon being transferred through to Level 2 the lady did not know why I was being put through. I had to explain everything again.
She then completed the following script again:
Apologies for inconvenience
Checking the line
Taking time with the check
Problem at the exchange
Sent a previous request to the wholesale team and they didn't find a problem
Send a further request
I explained that we were telephoned to say that due to our complaint they would install BT Infinity as this would help the situation. The lady confirmed that the issue needed sorting out as would still get the same problems.
I asked if i had been miss-sold BT Infinity to which she said yes.
Line test results completed and nothing is showing as an error. Explained that someone would need to come and physically check the line. Then told that if there is a fault in the flat we would be charged £99. I confirmed that we did everything that was asked of us and couldn't understand why it would be in the flat. It was again repeated that if there is a fault in the flat then we would get charged.
The ‘customer service’ operative confirmed that the earliest date for an engineer call out would be Tuesday between 8-1. We suggested that this was not acceptable and that we would be without proper broadband for the whole bank holiday weekend. The lady said that's the earliest available time. She said that she was not sure why an engineer had not been called already
Confirmed that manager a would call back to discuss compensation. We never received call.
Saturday 24th August
The BT engineer came today and fixed the problem within 20 minutes. The fault appeared to be with the connection from the terminal box outside and how our home line was attached to that. The engineer said that he had no notes relating to why we had called him out and was in the dark initially as to what the problem was. Once again we explained the problem.
We called the cancellation team to find out whether or not there would be any charges related to cancelling all of our BT services. Spoke with John.
John confirmed that there would be a cost of 159.91. I asked John for clarification of this. He said that we entered into a new 18 month contract on the 27th February. I did not know what this was for and asked for the call to be listened to. John said that they would have needed to confirm that there would be a new 18 month contract otherwise it would be invalid. John said it would take 7days for the call to be listened to. I asked for a full transcript of the call and John said that this would be provided. I asked if these were the only charges as we also have a mobile. John said that was the only figure being given to him. John offered to give me the telephone number 0800 169085.
We called this number and were put through to the Welsh Language team - Michelle. She then tried to put s through to the correct department. We then went through to the offshore team who then tried to put us through to the correct Team who then put him through to "I'm sorry the number you dialed has not been recognised".
Called through again to BT 150 number and went through to Rebecca. She managed to find the correct number and put me through to Maureen. Maureen checked the cancellation charges and advised the same figure. Maureen confirmed that she would put a note on the account as well to confirm that this would be the only cancellation charge.
Correct number 0800 0322111
12.58
We received a call from a gentleman pertaining to be a manager. When question he had no idea why he was calling me and thought it was just to check that the broadband was working. I explained that this was a complaint and that a manager was to call me back. He admitted he was not a manager. He was called Jude.
Jude transferred me through to Molly who was a manager and the phone was cut off.
Molly then called back. I summarised the situation to her (again) and she confirmed that again it was unacceptable. I asked why I was not receiving a call back from the manager that had promised me the call. She could not comment. I asked why I was receiving the call at the very end of my call back slot as this would mean that I would not have to waste even more of my time. Again she could not comment on this.
She confirmed that she would definitely help with compensation and that we have been reporting the fault since 9th August I confirmed that 160.00 would be a good starting point. I also asked several times that I wanted a full transcript of all of the calls made. This to date has not been forthcoming. I confirmed that I had been lied to on several occasions, had been given incorrect information, had not received callbacks when I had been promised them even by senior managers.
I mentioned that the service appeared to be working. Molly said that they would need to wait 48 hours before been able to close off the overall complaints process.
I asked when we would be discussing the compensation. She put me on hold and said that she would need to speak with the billing team. She then came back on the line to explain that any adjustment would take 48 hours. I said that so basically they haven't said anything and you still need to wait for 48 hours.
She said that she would call me back on Monday. I confirmed that this was a bank holiday and asked if she was actually working on that day. She confirmed that she would. I mentioned again that it was a bank holiday but she said that she was working. She asked me what time I would like a call back. I asked her what time she started work and she said at 8am. I asked for a call back at 8am. She agreed and confirmed to this.
We then received a call on my mobile from apparently Molly's manager confirming that we would get a phone call from Monday between 8-9 o’clock am and that they would call within that timescale.
Monday Bank Holiday
No call received. Called through to check at 13.47 and advised offices are closed as it was a Bank Holiday
Tuesday 28th
Call received and missed at 14.38
Call returned by me at 16.54
I requested to speak with the customer complaints manager on hold for 12 minutes.
The operator advised that he wanted to put me through to level 2 technical support. I said that I did not want to go through to them as they were incompetent and incapable of dealing with this situation and it is very disappointing that I am having to call again and chase.
Requested to speak with a manager
Sunny came on the phone and I confirmed that I wanted to make a complaint and that I was not happy. Sunny attempted to put me through to the level two technical team again and I insisted this was not the nature of the call. I wanted to complain. Sunny said that I had not mentioned this and that he could try and deal with the complaint.
I asked to speak with the center manager and advised that his manager was Rhuel. He then said that he was not allowed to give me the name of the center manager as he was not authorised.
I explained also that we were mis-sold BT Infinity as we had received a call confirming that they were calling on the back of our issue and that if we had BT infinity it would rectify this matter. We were later advised that even BT Infinity would not have worked until the issue was rectified.
Complaint finally logged under the following reference:
VOL012-xxxxxxxxxxx
Fault logged under reference:
VOL051-xxxxxxxxxxx
Sunny then advised that I should call the billing team myself as he only had a limit of £10 compensation. I explained that I cannot understand why I needed to do this and that they could not do this as part of the complaints procedure. He said it would be quicker if I did this. We agreed I would call and then he would call me back on Wednesday between 5-6 pm.
Sunny did not call back.
Tuesday 28th August 18.22
I went through to billing team and I was offered £16.42. I asked about waiving the £160 charge and was told that I would have known about being entered into a contract again. I confirmed that this was not discussed in the call of the 27 February. I was advised that I would have been sent out information and I should have read it. This ‘information’ has never been received. I confirmed that I was not happy with this and asked about about the compensation for my time and emotional distress. It was explained to me that BT don't give out money for that. I asked to speak with a manger
I was told that Jason Puchowski (who I was told was the manager) was not available and that he would call me back in 48 hours. I explained that this was not acceptable. The operator confirmed that Mr Puchowski would call me back the following day at a time between 2 and 3 pm.
No phone call from Jason was received
Wednesday 29th August 5.27
I received a call asking me if my broadband has been resolved. Understandably I was very annoyed with this as it was not Sunny or Jason calling me back but one of his team who had no idea of what the problem was. He had not even got another manager to call me back. I asked to speak a manager
I was put through to Sagarika who apparently is Sunny's manager. She said that it was due to personal circumstances that Sunny could not make the call.
I again explained the situation and that a call had not received a call from Jason. She confirmed what I was saying in that the service was unacceptable, upsetting and distressful and that the current offer for compensation was unacceptable.
I repeatedly asked to speak with the Centre Manager which by the terms of your complaints policy I was allowed to ask for this. I was advised that she was not allowed to give out those details.
I asked for the email contact for the center manager as I was putting together the complaint for Offcom and wanted to copy him in. She asked me not to do that and that she would try and resolve this.
Sagarika said that she would look into this to see what she could do and call me back that evening between 7-8 pm.
No call back received
Friday 31st August
No call back received from either manager. I had received a text from BT confirming that my direct debits were cancelled. I went online to try and reset them but couldn't do this and went through to the billing team.
Spoke with a very helpful individual who reset my direct debits. I asked if he was aware of a manager called Jason Puchowski. He said that he was. I explained a little to him about the situation and circumstances and he said that he would instant message Jason. A reply came back to say that Jason was away from his desk. Then an email was sent to Jason and the operator, who originally took my call, confirmed that I was calling and that I was very upset. He forwarded to Jason that not only did I not receive a phone call within the agreed time slot but did not receive one within 48 hours.
This was the last communication that we have received from BT on this issue.
The only communications that we have received from BT is to tell us to return their ‘BT Infinity’ box within 2 weeks or we will be liable to pay a fee.
it is now Tuesday 25th September and today I have checked the bill and no compensation or reimbursement has been received. No telephone call forth coming.

Hi
I am sorry to see you are having problems with your BT Service
I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

I'm an American living on a timed (though long-term) assignment in Ireland. I have both American and Irish bank accounts and addresses. I have two Qs. 1. Can I use the US Adobe site when in Ireland? Or will my physical location prevent me from doing so? 2

I'm an American living on a timed (though long-term) assignment in Ireland. I have both American and Irish bank accounts and addresses. I have two Qs. 1. Can I use the US Adobe site when in Ireland? Or will my physical location prevent me from doing so? 2. I am working for a not-for-profit organization. Is there a special pricing plan for non-profits, similar to the plans for students, small business, etc? Thanks for whatever help you can give me. (P.S. As a potential customer and past user of Adobe products for 15 years, I find it INCREDIBLY FRUSTRATING that I cannot speak with any Adobe representative, but am continually re-routed instead to a public forum to get what I hope will be accurate information. Not good, Adobe. Your products are amazing. Your customer service leaves a lot to be desired. I don't mean that with disrespect, but as honest feedback.)

Hi bookchic
Thanks for your feedback.
Non-profit pricing is available to eligible institutions via the VIP program which is sold by resellers - see Eligibility guide
For details of resellers please check here: Adobe Platinum Partners – Value Incentive Plan
If you wish to purchase an individual plan via Adobe.com the country of your Adobe ID will determine which site you order from.
Kind regards
Bev

Terrible customer service and relations

In January of this year my wife and I switched back to Verizon from StraightTalk. I purchased the Droid Turbo and she purchased the IPhone. Shortly after getting our new phones, I made the dumb mistake of laying my phone on the back of my truck and drove down the road. When I realized what I had done, it was too late. My phone had already fallen off and had been smashed. I had not purchased the insurance for the phone so I knew I was going to have to foot the bill since we were on the Edge plan. After confirming this with VZW, I paid the $635.99 on February 10, 2015 at Z Wireless in Everett, PA to buy out my contract. I was then told that I would have to wait for the billing cycle to roll around, which was only a couple of days, to get a new Turbo on the Edge plan. I went back to the store once the bill posted to get my Turbo. They tried to scan the phone but their screen would not let the transaction go through. They then contacted VZW to see why. I was then told that I had to wait 30 days because of policy. I then went back to the store on March 10, 2015 to get my Turbo as instructed by VZW customer service. After arriving at the store, we had the same problems as before. The store was told by VZW that it had to be a full 30 days and that I could get my Turbo on March 11, 2015. So on March 11, I went back to the store, as instructed by VZW customer service, to get my Turbo. Once again, the transaction would not go through. The store contacted VZW to see what the problem was this time. I was then told that VZW had not posted my payment until February 16, 2015 and that the 30 days did not start until then. I paid the $635.99 on February 10, 2015 and it came out of my bank account on February 12, 2015. I then personally contacted VZW to voice my displeasure and to see if there was anything that could be done. After talking with several customer service representatives, it was obvious that I was now going to have to wait until March 16 to get my Turbo. So on March 16, 2015, I contacted VZW before I made another trip to the store to get my phone. The VZW customer service representative assured me that I was able to get my phone today. I then made another trip to the store to finally get my phone. Wrong! After once again trying to scan my phone, the store manager had another message come up on her screen. She then contacted VZW once again to see what the problem was. I was now told that it could take up to 60 days to get my Turbo because there is something wrong with the VZW computer network. Even though I am now supposedly eligible for the Edge, I still cannot get it because of a problem with the VZW computer system. So, as of 11:43 am on March 19, 2015 I am still without the Turbo. I cannot for the life of me see how and why it takes this long to get a cell phone. I understand policy and procedures, but it is a cell phone, not some national security issue. In all my conversations with the customer service at VZW, about all I can get is the standard " yes I will help you get this resolved" and then the " I am sorry, there is nothing we can do but we appreciate you choosing VZW". I so very much regret leaving StraightTalk and choosing VZW. I am tired of calling customer service and nobody knows when I can get the Turbo except it was 30 days and now its 60 days. After our contract is up, I can promise VZW will never see another penny of my money. I know one customer is not going to break your company but I am very highly UNSATISFIED with the entire VZW company. If there is anything that you can do to expedite or resolve this process I would very much appreciate it. I hope that this does not fall on deaf ears or just get deleted. I look forward to your response

Wow, I can certainly understand why you would be so frustrated lastchancewithvzw. We want our Edge program to be an easy process to customers and I apologize you have not experienced that recently. I would like to clarify the buy out process with our Edge program. The 60 day time frame to enter a new Edge agreement is correct. The Edge buyout amount is shown on the bill the same day. However, they payment is not applied to the account after one bill cycle to ensure there the payment is not reversed or disputed. I apologize about the confusion caused. Thank You, MichelleS_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

ESS, Bank Service, and Entering a Deposit Value

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