EStore Software Downloader for PC

Hi,
Can someone help me to install the eStore Software Downloader for PC? When I run the said application, it's asking me to login my CEC Login but it always says "CEC User ID &/or password entered incorrectly or not found in the system". See attached file.
Thanks!

The first thing to try is this user tip:
https://discussions.apple.com/docs/DOC-3551
It suggests repairing Apple Software update.
If it is not listed under control panel>>Programs and Features then you cant try a repair.
So if you can't repair try this:
This problem can often be fixed with the Microsft Installer cleanup utility.
Unfortunately the Microsoft Installer Cleanup utility has been withdrawn by Microsoft because of compatibility issues with Microsoft Office so you will need to find a copy elsewhere – the installer is msicuu2.exe. You need version 3.
Google msicuu2.exe download
mydigitallife or MajorGeeks in the above search have a copy of version 3
Check for malware before installing it.
Download a fresh copy of iTunes
http://www.apple.com/itunes/download/
Save the file on your PC.
Now use the following method to remove iTunes and its components:
XP
http://support.apple.com/kb/HT1925
Vista/Windows 7
http://support.apple.com/kb/HT1923
*If you hit a problem with one of the uninstalls don't worry*, carry on with the deleting of files and folders as directed in the method.
Restart your PC.
Run the Microsoft Installer Cleanup Utility. (Start > All Programs > Windows Install Clean Up)
If you get permission denied error, Try Run as Administrator – an option if you right click on the program.
Remove any references you find to the programs you removed - strictly speaking you only need to worry about those programs where the uninstall failed.
If you don’t see an entry for one of the programs that did *not* uninstall, look out for entries that start All Users that are blank entries or have numeric entries that look like version numbers
restart your PC and try installing iTunes
If you want Quicktime, that has to be installed separately
http://www.apple.com/quicktime/download/win.html

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