Ethernet Connection non-existant - tried everything!
I am connecting to the internet via a wired router. my brother also uses the router, and has no problem connecting with it. I tried his cable and it worked fine - without having to configure. so i tried another ethernet cable - still no connection, so i tried my brothers port with both cables - still no connection. I've tried so many different settings too! i dont have a static ip, i know that much! the light is not on on the router to indicate i have a connection. and now, when i tried using my brothers cable again - still no connection and I havent been able to connect since! help! =(
thanks in advance
I work at a small college and have helped about a dozen students with nice new MacBooks. I have seen one with an intermittently inactive Ethernet port, and one that I could not activate at all. Known good CAT5 cable on active LAN- nothing- the Ethernet option cannot be checked in Network Port Configuration- it is grayed out. I told this student to call Apple. So- will anyone from Apple let us know what might be at play here or is it not that frequent?
Anyone know any nice Terminal commands to help diagnose?
Thanks, Dave
Similar Messages
-
A few days ago, my HP printer software updated automatically, everything seemed fine (Mac is running Maverick, my laptop is Snow Leopard). Out of the blue yesterday, my printer stopped printing (neither Mac can connect), I have tried everything. Both the suggestion from HP and Apple, it's making me crazy I've spent most of time trying to fix it.
You tried exactly what ?
I most of the time would start with the same Apple Printer Support page tech articles
OS X Mountain Lion and OS X Lion systems will have the necessary printing software already installed, or will automatically download and install software when the printer is connected or configured. Do not install software that came with the printer as it may be out of date, and do not connect the printer to your Mac yet. Follow the instructions that came with the printer to unpack, install ink or toner, and insert paper. Finally, use the instructions in this article to connect the printer to your Mac.
Make sure the printer model is listed in Printer and scanner software, which is a comprehensive list of all printer models that have compatible software for OS X Mountain Lion and OS X Lion.
How to add a printer
Start a print job on the Mac and manage its options
Generate and manage PDFs
Manage the printer queue and printer dock icon
Share the printer queue
Mac OS Printing/Fax (any version), OS X Lion, OS X Mountain Lion
http://www.apple.com/support/osx/
printing in OS X Mountain Lion
http://support.apple.com/kb/HT4670
Try to delete the print queue under Print & Fax / Print & Scan then manually add a print queue.
Steps here: http://bit.ly/TdUuHL
If it doesn't work, reset the printing system:
http://support.apple.com/kb/HT1341
then add another print queue manually. -
My iPad won't connect to wifi, tried everything!
It worked fine for about a week, then I left the house and when I returned it just will not reconnect. I've tried everything including resetting the network settings numerous times, turning my actual modem on and off but nothing works, help? I've also checked, it's not just my wifi that's broken as my mum also has an iPhone and an iPad, it's just mine that won't work.
Any suggestions?!Hi Moniica,
Does your Wifi network show on your phone, but when you select it, it just doesn't connect?
If that is the case, (I know this sounds lame but), stand very close to the router and then select it.
I had the same issue, and when I went over and stood next to my router and selected it, it finally connected. Once it connected, it was fine (I am not permanently sitting next to my router in order to read my mail....)
It's worth a shot! It worked for me....
Cheers,
GB -
Gigabit ethernet connection to existing Airport wifi?
I have a new iMac with a Gigabit ethernet port. If I want to connect it with a gigabit ethernet cable to my 2010 Airport Extreme box, and therefore to my existing wifi network:
1) How do I determine if the Airport Extreme [802n (4th Generation)] is gigabit ethernet capable? Airport Utility does NOT tell me if it is 802.11n (Gigabit Ethernet) or 802.11n (Fast Ethernet).
2) Will the gigabit ethernet's INTERNET connection be faster on this iMac than on the other wireless-connected devices? In other words, is there a real internet advantage to using gigabit ethernet connection?Does this mean a Mac on Ethernet can see all devices on an AE wifi network, including a USB printer connected to the AE?
Yes, wireless and wired devices are on the same network. Wireless and Ethernet are two doors that open into the same room.
Does connecting a Mac with gigabit ethernet prevent/replace a wireless connection?
The Mac can connect using either wireless or Ethernet, but not both at once. If you connect an Ethernet cable to the Mac, that connection will become the active connection.....assuming that you are using the Mac's default settings. If you want to use the wireless connection on the Mac, then you will need to physically disconnect the Ethernet cable.
I guess I'm asking about the advantages and disadvantages of connecting a Mac via gigabit ethernet.
Advantages......Faster speeds on your local network between network devices.....no speed loss up to 330 feet or 100 meters......and there are no wireless interference issues in a wire. A wireless signal loses speed the further it gets from the router and with any obstruction that it hits. Other wireless networks around you tend to generate noise that will also slow down your wireless signal.
Disadvantages....you have to run the Ethernet cable. -
My Mini-DVI to HDMI to TV connection stopped working - tried everything
I have been using a generic mini-dvi to hdmi dongle plus a HDMI cable to connect my white intel imac to my television. It has worked great and flawlessly until very recently. Now the TV says "no signal". Screen still flashes blue when dongle is plugged in/out. Flashes blue when TV turned on/off. Nothing was changed in my setup. I have tested the mini-dvi port with the Apple Mini-DVI to S-video/video dongle (worked), tried a new minidvi-hdmi dongle (fail), tested the HDMI cable (good), and tested other ports on the TV, as well as resetting the TV to defaults. Still not working.
At this point, I was assuming it was a software problem, even though starting from a restore disk or in safe mode did not solve this. Could this be a software issue? Is my video card only doing analog signals? My TV is less than 6 months old, so I doubt its that. Any advice would be greatly appreciated. I usually can solve these things myself, but this time it's vexing me. Thanks.Hi kp
Disconnect everything and reset the SMC > http://support.apple.com/kb/HT3964
+1. Shut down the computer.+
+2. Unplug the computer's power cord.+
+3. Press and hold the power button for 5 seconds.+
+4. Release the power button.+
+5. Attach the computers power cable.+
+6. Press the power button to turn on the computer.+
and restart with a PRAM reset > http://support.apple.com/kb/HT1379
+1. --Shut down the computer.-- +
+2. Locate the following keys on the keyboard: Command, Option, P, and R. You will need to hold these keys down simultaneously in step 4.+
+3. Turn on the computer.+
+4. Press and hold the Command-Option-P-R keys. You must press this key combination before the gray screen appears.+
+5. Hold the keys down until the computer restarts and you hear the startup sound for the second time.+
+6. Release the keys.+
Shutdown the iMac +(personally I do not like hot-pluging)+ and re-connect everything in the following order.
Cable to TV > Adapter to Cable > Adapter into the iMac (last) > turn on TV > startup the iMac > Open the Display Preference and select your personal settings.
Dennis -
Updated to iTunes - won't connect to Store - tried everything!
I've been through all KB items, tested everything suggested. Here is text of diagnostics:
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was unsuccessful.
An unknown error occurred (-50).
Connection attempt to purchasing from iTunes Store was unsuccessful.
An unknown error occurred (-50).
Connection attempt to iPhone activation server was unsuccessful.
An unknown error occurred (-50).
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2012-02-14 15:09:39.Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US -
New Ipad 2 having problems connecting to Wifi - Tried Everything
Tried to set up my new ipad this morning and connected to Wifi fine. Played on it for 10 mins and then it dropped the Wifi connection. Tried everthing to get it going rebooting, restoring network setting etc etc. After 30mins of trying the wifi section in settings went grey and you could not click on it anymore.
Did a complete restore through itunes and managed to get the wifi connection working again but the same thing happened again after 10 mins.
We have looked at all the different channels on the router and selected the highest signal strength which made no difference.
Very fustrating day, both out blackberrys work on UMA through router,mums and brother iphones both connect to router ok, mac connects ok and my pc connects fine. Please could someone help me before i have a nervous breakdown. Have spent all day trying to get it work and still seem to be a million miles off getting it to work!!!!!!!!!!!!!!!!!!Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
Additional things to try.
Try this first. Turn Off your iPad. Then turn Off (disconnect power cord) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
Change the channel on your wireless router. Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
Another thing to try - Go into your router security settings and change from WEP to WPA with AES.
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
If none of the above suggestions work, look at this link.
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
Cheers, Tom -
HT204384 SD Card will not mount on Macbook Pro Mid 2012 (non-retina), tried everything
I am trying to use a PNY 4GB SD Card on my Macbook Pro Mid-2012 (non-retina), but I cannot get it to mount or for the Macbook to even see it's there. I read some people had success slightly pulling it out, pushing it in faster, cleaning the port, etc. which I have tried all of these, but to no avail.
Anybody have an idea?
Thanks,
-Justin B.Had problems reading SD cards after a Mountain Lion update. Try this XQuartz solution that fixed this for me. I'm using a 13" MBP mid-2012. All you have to do is install this programme and re-insert your SD card.
XQuartz no longer comes with new Macbooks, only X11.
See this support page from Apple on where you can download XQuartz.
http://support.apple.com/kb/HT5293?viewlocale=en_US&locale=en_US
You can download Xquartz directly from here:
http://xquartz.macosforge.org/landing/
This should be the most up to date version. If not check for updates once you have downloaded it.
Simply re-insert your SD card and voila! -
ITunes not connecting to store - tried everything - here are my diagnostics
Hi All
I have looked through this forum to find answers as to why my iTunes 10 wasn't connecting to the store. So I uninstalled and installed older version.
Here are my diagnostics
Microsoft Windows 7 Home Premium Edition Service Pack 1 (Build 7601)
TOSHIBA Satellite Pro L500
iTunes 9.0.0.70
QuickTime 7.6.8
FairPlay 1.5.18
Apple Application Support 2.1.5
iPod Updater Library 9.0d11
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 4.0.0.97
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.10 (333.10)
Current user is not an administrator.
The current local date and time is 2012-01-23 22:58:47.
iTunes is not running in safe mode.
Video Display Information
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 9.0.0.70 is currently running.
iTunesHelper 9.0.0.70 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {B1183BDB-E35D-4FA6-AAD6-A9CF9BF55BEA}
Description: HUAWEI3G.3 Mobile Broadband
IP Address: 115.128.4.207
Subnet Mask: 255.255.255.255
Default Gateway: 0.0.0.0
DHCP Enabled: No
DHCP Server:
Lease Obtained: Thu Jan 01 11:00:00 1970
Lease Expires: Thu Jan 01 11:00:00 1970
DNS Servers: 202.124.65.18
202.124.65.18
202.124.65.22
Adapter Name: {0852673E-18D2-48F7-803D-3B08ADADFDBF}
Description: Realtek RTL8191SE Wireless LAN 802.11n PCI-E NIC
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 11:00:00 1970
Lease Expires: Thu Jan 01 11:00:00 1970
DNS Servers:
Adapter Name: {A8791870-FB2D-4D90-8467-6E4E404679E0}
Description: Realtek PCIe FE Family Controller
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 11:00:00 1970
Lease Expires: Thu Jan 01 11:00:00 1970
DNS Servers:
Active Connection: HUAWEI3G.3 Mobile Broadband
Connected: Yes
Online: Yes
Using Modem: Yes
Using LAN: No
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Disabled
Firewall Information
Windows Firewall is off.
ZoneAlarm Firewall is installed.
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2012-01-23 22:45:22.Hi B Noir
I have done that and please see the diagnostics below.
Microsoft Windows 7 Home Premium Edition Service Pack 1 (Build 7601)
TOSHIBA Satellite Pro L500
iTunes 9.0.0.70
QuickTime 7.6.8
FairPlay 1.5.18
Apple Application Support 2.1.5
iPod Updater Library 9.0d11
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 4.0.0.97
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.10 (333.10)
Current user is an administrator.
The current local date and time is 2012-01-26 12:47:15.
iTunes is not running in safe mode.
Video Display Information
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 9.0.0.70 is currently running.
iTunesHelper is currently not running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {B1183BDB-E35D-4FA6-AAD6-A9CF9BF55BEA}
Description: HUAWEI3G.3 Mobile Broadband
IP Address: 115.128.4.182
Subnet Mask: 255.255.255.255
Default Gateway: 0.0.0.0
DHCP Enabled: No
DHCP Server:
Lease Obtained: Thu Jan 01 11:00:00 1970
Lease Expires: Thu Jan 01 11:00:00 1970
DNS Servers: 202.124.65.18
202.124.65.18
202.124.65.22
Adapter Name: {0852673E-18D2-48F7-803D-3B08ADADFDBF}
Description: Realtek RTL8191SE Wireless LAN 802.11n PCI-E NIC
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 11:00:00 1970
Lease Expires: Thu Jan 01 11:00:00 1970
DNS Servers:
Adapter Name: {A8791870-FB2D-4D90-8467-6E4E404679E0}
Description: Realtek PCIe FE Family Controller
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 11:00:00 1970
Lease Expires: Thu Jan 01 11:00:00 1970
DNS Servers:
Active Connection: HUAWEI3G.3 Mobile Broadband
Connected: Yes
Online: Yes
Using Modem: Yes
Using LAN: No
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Disabled
Firewall Information
Windows Firewall is off.
ZoneAlarm Firewall is installed.
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2012-01-26 12:41:38.
Your help (and everyone elses) is much appreciated. -
No Ethernet Connection with Road Runner
Hi Everybody,
I have a bizarre problem. I just moved into a new apartment that is connected via Time Warner's Road Runner. Currently, we only have an ethernet connection via the Time Warner Router.
My MacBook (Model2,1 with 2GHz Intel and 10.5.5) connects easily with the ethernet. Open Safari and go! no problem at all.
However, the MacBook of my wife (Model3,1 with 2GHz Intel and 10.5.5) does NOT connect via the ethernet cable. I tried everything from new starts to entering IPs that my other MacBook got. There is no connection to the internet.
Any ideas why this could happen?
All the Best, CrobusAre you using a router? If so what make and model? What cable modem do you have? Have you done the following:
Turn off everything including cable modem, router (if any), and the computers. Wait at least one minute. Then turn on the cable modem. Wait until the status lights show connection to the ISP. Then turn on the router. Wait until its status light shows connection with the cable modem. Last turn on the computers. Be sure you have Network preferences properly configured.
If the other computer still fails to get a connection then try deleting the following files from the /Library/Preferences/SystemConfiguration/ folder:
com.apple.airport.preferences.plist (if it exists)
com.apple.network.identification.plist
preferences.plist
Then restart the computer. You will have to re-configure the Network preferences. -
Apple TV with Ethernet connection no show in iTunes
My ATV works fine on Wi-Fi, however I would like it to connect to the internet via Ethernet as it is always quicker for downloads. When on Wi-Fi it shows up in iTunes, but as soon as I plug in the Ethernet it disappears. Please note this is nothing to do with syncing the ATV with my iMac for data transfer. This is simply me wishing to have the ATV plugged into Ethernet. I've tried everything from resets to manual IP address configuration. I just don't understand why it disappears when Ethernet is plugged in. Firewalls are off and the rest of the network is working fine, they just won't speak once that Ethernet goes in... Any idea's or advice would be very welcome.
I have experienced the same issues as you are describing. Nothing wrong with network, cables, connections etc. The ATV works perfectly in connection with internet. When you described that it just started to show up i iTunes without reason, I am wondering if you can remember what "changes" that might have occured prior to the resulting connection in iTunes. Ie. did ATV show up after the first total sync session ? After restart of: ATV, computer with iTunes, router etc ?
-
I'm in a small office, and I have to use my ethernet connection to connect to the networked copier to be able to print, but connection to which I hooked my Time Capsule is literally 20x faster when connecting to the internet.
How can I tell the computer to use the ethernet connection to print, while everything else should go through wifi?
I have been manually going back and forth changing the order in Network Preferences between ethernet and Wifi, but I'm know there must be an easier way. Thanks for your help!A packet going to Apple is not local. It is going to 17.149.160.49 -- So it is sent to the topmost working connection to be Routed and sent to the Internet.
A packet going to a local computer or other device that is on the same subnet (has an IP address very close to the topmost IP Address of your computer) gets sent out that port as well, but is sent directly to that computer on the local subnet, since no Routing [changing of Addresses} is needed.
A packet going to a local computer or Printer or Network Attached Storage device that is not on the topmost subnet, but is on a secondary subnet such as the second network connection would be sent directly to that computer, since no Routing is needed.
I do not understand why two Routers have the same IP Address if they are not cross-connected. That makes everything very difficult when it should be simple. -
I have been using Apple technology for about 10 years starting with 1st generation iPods and our house now includes a 5 year old iMac, all versions of iPods and touches, Apple TVs (both generations) and most recently an iPad 2. I have always told family and friends that Apple technology just works. Unfortunately that stopped today. I bought a new Airport Express 802.11n to use for AirTunes around my new pool. I set it up from my iMac and accidentally used it to connect my iMac to the network for a short time. Now I can no longer connect the iMac to the network using a hard wired Ethernet cable. I have tried resetting everything possible, from hubs to routers to the Mac itself and it just will not connect to the network through Ethernet any longer. I am now a very frustrated Apple user especially when the support site says I can't use the fast path support because my product was manufactured 5 years ago...I just bought it at BestBuy yesterday. All other computers and itechnology in the house are connecting via wifi and Ethernet without any issue except from my new iMac boat anchor. Anybody who can help me??? Thanks
John, thanks for the email so quickly.
I too hope I haven't tried "everything" either but I am reasonably technical. I had done what you suggested to do before but I did both again.
Ethernet is yellow in the left side bar. In the right pane it's status says Connected but then below it says "Ethernet has a self-assigned IP address and will not be able to connect to the Internet."
I have tried the assist me menu and Network Status has Ethernet Green, Network settings Yellow, ISP Green, and Internet and Server Red and Failed for both. I have turned things off and on, checked cables, deleted all locations and tried restting them up but to no avail. I even disconnected everything and connected the mac directly into the cable modem itself and the thing still will not connect.
Thoughts??? -
Tried EVERYTHING!!! HELP!!! iTunes could not connect to the music store...
HELP! I have tried everything...I keep receiving the following error message:
"iTunes could not connect to the music store. Network connection was refused. Make sure your network settings are correct and network connection is active, then try again."
I have a 60GB video ipod. OS Windows XP Service Pack 1. Dial up AOL. No firewalls, checked connections, followed all instructions on the support page, contacted customer support via email (see responses below), contacted AOL (referred me back to iTunes), iTunes referred me to customer support number for iPod (which I called, and they referred be back to iTunes customer support via email). After emailing customer support and receiving a general response, and replying to each response, the email said they were not technical support...read all emails below beginning with the most recent:
Subj: Re: Connect; Follow-up:
Date: 1/19/2006 6:04:50 PM Pacific Standard Time
From: [email protected]
To:
Sent from the Internet (Details)
Dear Emily,
Thank you for contacting the iTunes Music Store. We're sorry to hear you are still unable to connect to the store. At the end of this email we have included further possible solutions to the issue you are encountering.
We're also sorry your iTunes Music Gift email didn't reach the recipient. The gift code you purchased is ... The recipient's ISP may have inadvertently blocked or filtered our email, thinking it was spam.
If you purchased your gift using iTunes, you can resend it with a few simple mouse clicks. Just follow these easy steps to resend an unredeemed music gift to any address:
http://www.info.apple.com/kbnum/n301476
If you would rather email the gift information directly to the recipient using your email program, we've included instructions for your recipient and the gift code below.
1. Download and install the latest version of iTunes. You can download the latest version, free-of-charge, from our website.
http://www.apple.com/itunes/download/
2. Click the link below to launch the iTunes application and view the gift page.
http://www.itunes.com/go/songcode/
3. Click Redeem.
4. Copy this gift code and paste it into the Redeem code entry box.
Again, we're sorry you are still unable to connect to the store.
First, please make sure you're using the latest version of iTunes before you access the iTunes Music Store. You can download the latest version of iTunes from our website.
http://www.apple.com/itunes/download/
Also, some software that you install on your computer can affect the way your computer sends and receives information from the Internet. A few examples of this software are:
* Firewalls
* Internet security software
* Privacy filters
* Web accelerators
* Ad filters
If you cannot use the iTunes Music Store, try disabling this software temporarily to identify the culprit. Then, please refer to the documentation that came with the software to allow the iTunes Music Store to connect to the Internet. For your reference, these domains need to be permitted to send and receive data from the Internet:
phobos.apple.com
phobos.apple.com.edgesuite.net
For more instructions on configuring your 3rd-party software, please contact the software manufacturer. If your web accelerator appears to be at the root of the problem, please contact your ISP.
Sincerely,
The iTunes Music Store Team
http://www.apple.com/support/itunes/ww/
Thank you for your response. I am curious to know why if iTunes does not
answer non technical questions, why I received information when I replied to this
email. Listed below are the previous threads providing technical information.
Furthermore, if this is email is for billing disputes, I would like to have
my Mastercard credited $25.87 for a "gift this purchase/tv show" that I
purchased for my uncle on Christmas Day. I purchased the full first season of Monk.
I previously sent an email requesting credit on approximately January 2,
2006, and failed to receive a response. He never received the gift, or any
instructions about how to download the tv show, and I do not show a credit
appearing on my credit card. I would like to have credit for services not received.
Please credit the following card #XXXX
Thank you.
Emily
Subj: Re: Connect; Follow-up:
Date: 1/18/2006 2:21:12 PM Pacific Standard Time
From: [email protected]
To:
Sent from the Internet (Details)
Dear Emily,
Thank you for contacting the iTunes Music Store.
The iTunes Music Store team answers non-technical questions about billing,
customer accounts, downloading music, and iTunes Music Store content.
Many questions about your iTunes software can be answered by choosing “iTunes
and Music Store Help” from the Help menu.
For online information, visit iTunes Support at
<http://www.apple.com/support/itunes>.
To access the discussion boards for iTunes and other Apple services, please
visit
<http://discussions.info.apple.com>.
For support for your iPod, please visit:
<http://www.apple.com/support/ipod/>
If you require assistance beyond the complimentary support available online,
please call AppleCare technical support at 800-APL-CARE (800-275-2273). Help
is available seven days a week from 8:00 a.m. to 8:00 p.m. central time. There
may be a fee associated with the call.
Sincerely,
iTunes Music Store Support
Need a quick answer?
iTunes Music Store Customer Service:
<http://www.apple.com/support/musicstore/ww>
iTunes technical assistance:
<http://www.apple.com/support/itunes/ww>
Thank you for your response. I have tried these methods, AGAIN. None of
them seem to work. I also contact my ISP, AOL. Nothing they advised me to do
worked. Has iTunes performed recent upgrades? Just viewing the discussion
boards, it seems like a lot of people are having problems. Having paid $399
for
the 60GB video ipod, I need more than a generic email telling me what to do,
when I already indicated in previous email that I followed the steps shown in
the
support area, which were the same instructions email to me.
Subj: Re: Connect; Follow-up:
Date: 1/16/2006 5:14:47 PM Pacific Standard Time
From: [email protected]
Sent from the Internet (Details)
Dear Emily,
Thank you for contacting the iTunes Music Store. Use the steps in the
following article to troubleshoot your connection problem.
I have been unable to connect for more than 24 hours on Windows.
If you haven't been able to connect to the iTunes Music Store for more than a
day—and other customers on our discussion boards aren't experiencing similar
issues—a software or ISP configuration issue may be blocking your access to
the iTunes Music Store.
• Your copy of the iTunes application may be out of date.
• If iTunes is out of date, it will not be able to connect to the
iTunes Music Store. You can download the latest version of iTunes from our
website: ?http://www.apple.com/itunes/download/
• You installed a third-party anti-virus or personal firewall
application.
• You will need to configure your software to allow iTunes to access
the Music Store. You can contact the software manufacturer if you have
questions regarding configuration. Click here for more information.
• You upgraded to Windows XP Service Pack 2.
• Windows XP Service Pack 2, by default, enables the Windows Firewall.
As with a third-party firewall, you will need to configure Windows Firewall
to allow iTunes to access the Music Store. Read this document for more
information. If you have further questions about configuring the Windows Firewall,
contact Microsoft's Service Pack 2 hotline at (888) SP2-HELP.
• You upgraded to a high-speed or wireless Internet connection.
• A new DSL or cable modem, or even a router, could be the culprit.
These devices allow your computer to access the Internet at a much higher speed,
or route your connection to multiple computers. However, they can also expose
your computer to hackers. To help prevent this, manufacturers of these
products often install firewalls to prevent hackers and viruses from compromising
your system. Although this layer of protection is beneficial, there are
occasions when a device may determine that the iTunes Music Store is a threat to the
computer. If this is the case, you will need to configure these devices to
allow iTunes to access the Music Store. Contact your ISP or the device
manufacturer if you need help configuring your device.
• You switched to a new ISP.
• If you didn't install new networking hardware, your ISP may be
blocking access to the iTunes Music Store. Let your ISP know about this document
which can help your them configure their servers to allow iTunes Music Store
traffic through.
Sincerely,
The iTunes Music Store team
http://www.apple.com/support/itunes/ww/
In a message dated 1/14/2006 8:20:29 AM Pacific Standard Time,
[email protected] writes:
http://www.info.apple.com/kbnum/n300870
Thank you for your quick response. I already tried the link and all
instructions several times.
-The following is my information:
Sacramento, CA
-AOL 8.0 (dial up connection) - (tried downloading 9.0 but always receive
error message)
-The error message received is: iTunes cound not connect to the Music Store.
Network connection was refused. Make sure your network settings are correct
and network connection is active, then try again
Thank you,
Emily
Subj: Re: Connect; Follow-up:
Date: 1/14/2006 8:20:29 AM Pacific Standard Time
From: [email protected]
Sent from the Internet (Details)
Dear Emily,
We're sorry to hear that you can't connect to the iTunes Music Store. Your
experience using the iTunes Music Store is very important to us, and we'll do
everything we can to help you fix the connection issue quickly.
This article outlines the culprits that can cause a connection issue. Please
try these solutions:
http://www.info.apple.com/kbnum/n300870
We hope one of these solutions helped you resolve the connection issue. In
the rare event that these suggestions didn't help, please reply to this email
with the following information:
1. Your city and state.
2. Whether you use a high-speed Internet connection, like a cable modem or
DSL.
3. The name of your Internet Service Provider.
4. The error message iTunes displayed (if any) when you tried to connect.
5. Your approval to reset your password.
Sincerely,
The iTunes Music Store Team
http://www.apple.com/support/itunes/ww/
Customer First Name : Emily
Customer Last Name :
email :
Web Order # :
Support Subject : Connect
Sub Issue : Can't connect
Comments : iTunes Account Name:
Platform : Windows XPSP1
Error Code :
Other Error :
Comments:
The error message I am receiving is "iTunes cound not connect to the Music
Store. Network connection was refused. Make sure your network settings are
correct and network connection is active, then try again". I have been unable to
connect to the music store for at least 3-4 days. I have been using iTunes
since last October, successfully. I checked all my network connections & they
are fine. I am able to connect to AOL. I even uninstalled and reinstalled
iTunes several times, all successfully, but I am still encountering a problem.
Thank you.
Emily
Nice, effective customer service. I'm at my wit's end. I field customer service calls, and answer emails at work, and the general responses from the iTunes response library are ridiculous. Especially, after emailing me twice technical support emails, they tell me they do not handle technical support questions...
Any help or suggestions as to how I should respond to the next email is helpful...
I also forgot to mention I have been able to connect to iTunes since October 2005, and have been unable to connect for almost 2 weeks now. And, yes, I have downloaded the latest version of iTunes. I was advised over the phone to upgrade to XP Service Pack 2, but it looks like SP2 has issues. ANd, no, I did not download SP2, because the customer support rep admitted he knew nothing to very little about iTunes.
EmilyEmily,
thanks for your posting, it just reflects my experience (although I didn't contact the helpdesk, but after what you wrote I think I can skip that part). I am livin in China and buy from the German MS, worked fine until about a week ago when the download of an album stopped just after 5 songs. I have never been able to connect to the shop ever since.
The interesting thing is, that I get a response from their server in the domain phobos.apple.com (phobos.apple.com/WebObjects/MZStore.woa/wa/storeFront) which I would interpret that there can't be a problem which they always list (Antivirus, Firewall etc...)
So will there ever be somebody from Apple who is going to give a better explanation how to solve the problem ? Or are there already too many people buying iPods and music ??? -
Hello! I have in my home 2 iMac, 2 iPad, 2 iPhone, and 1 air base extreme. I don't succeed to connect more than one divice from similar type. I tried everything what I knew. I build another network, etc...
So only one imac, only one ipad..and so on simultain.
More over, all the divices are conect through wifi to air base but are not receiveing internet as i told above.
I need to disconnect one device to have internet on the second one from the same type!
Could somebody help me?
Many Thnaks,
danIf your network configuration is:
Cable modem > (Ethernet cable) > [WAN] AEBS > (wireless) > Macs, then
AirPort Extreme Base Station Setup (AEBS) w/High-Speed Cable Modem
Modem/Router Power ReCycling
- Power-off the Cable modem, AEBS, & computer(s). (If possible, leave the modem off overnight.)
- Power-on the Cable modem; Wait at least 30 minutes.
- Power-on the AEBS; Wait at least 5 minutes.
- Power-on the computer(s)
Perform a "hard" reset of the AEBS.
- (ref: http://docs.info.apple.com/article.html?artnum=107451)
Setup the AEBS
With the network components powered down, set up the AEBS, using the AirPort Admin Utility, connect your computer directly (using an Ethernet cable) to the LAN port of the AEBS, and then, try these settings:
AirPort tab
- Base Station Name: <whatever you wish or use the default>
- AirPort Network Name: <whatever you wish or use the default>
- Create a closed network (unchecked)
- Wireless Security: Not enabled
- Channel: Automatic
- Mode: 802.11b/g Compatible
Internet tab
- Connect Using: Ethernet
- Configure: Using DHCP
- WAN Ethernet Port: Automatic
Network tab
- Distribute IP addresses (checked)
- Share a single IP address (using DHCP & NAT) (enabled)
Once you verified that you can get Internet access for all of your computers, you should secure your wireless network. To do so, I suggest that you make these changes:
AirPort tab (optional)
- Create a closed network (checked)
Change Wireless Security
- Wireless Security: WPA Personal
Base Station Options - WAN Ethernet Port
- Enable SNMP Access (unchecked)
- Enable Remote Configuration (unchecked)
- Enable Remote Printer Access (unchecked)
Wireless Options
- Transmitter Power: 10%
Access Control tab (optional)
- + <add the computer(s) that will access this wireless network>
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