Every time i try to download the new itunes the download window wont pop up, and it says internet explorer is not responding and catalyst control is down, how do i get it to download?
can you help with my question?
Hi Mark ohara,
Welcome to the Support Communities!
The following articles will help you with your Apple ID verification:
Frequently asked questions about Apple ID
http://support.apple.com/kb/HT5622
Click on My Apple ID to access and edit your account. You will be prompted to verify your email address.
Apple ID: Associating and verifying email addresses with your Apple ID
http://support.apple.com/kb/he68
I hope this information helps ....
Have a great day!
- Judy
Similar Messages
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Every time I try to open a new web page a window pops up saying the certificate for the page is invalid?? It won't let me on my emails or Facebook
This could be a complicated problem to solve, as there are several possible causes for it.
Back up all data, then take each of the following steps that you haven't already taken. Stop when the problem is resolved.
Step 1
From the menu bar, select
▹ System Preferences... ▹ Date & Time
Select the Time Zone tab in the preference pane that opens and check that the time zone matches your location. Then select the Date & Time tab. Check that the data and time shown (including the year) are correct, and correct them if not.
Check the box marked
Set date and time automatically
if it's not already checked, and select one of the Apple time servers from the menu next to it.
Step 2
Start up in safe mode and log in to the account with the problem.
Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
If the problem is not reproducible in safe mode, then it's caused by third-party "anti-virus" or "security" software. If you know what that software is, remove it as directed by the developer after backing up all data. If you don't know what it is, ask for instructions.
Step 3
Triple-click anywhere in the line below on this page to select it:
/System/Library/Keychains/SystemCACertificates.keychain
Right-click or control-click the highlighted line and select
Services ▹ Show Info
from the contextual menu.* An Info dialog should open. The dialog should show "You can only read" in the Sharing & Permissions section.
Repeat with this line:
/System/Library/Keychains/SystemRootCertificates.keychain
If instead of the Info dialog, you get a message that either file can't be found, reinstall OS X.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. Open a TextEdit window and paste into it by pressing command-V. Select the line you just pasted and continue as above.
Step 4
Launch the Keychain Access application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
In the upper left corner of the window, you should see a list headed Keychains. If not, click the button in the lower left corner that looks like a triangle inside a square.
In the Keychains list, there should be items named System and System Roots. If not, select
File ▹ Add Keychain
from the menu bar and add the following items:
/Library/Keychains/System.keychain
/System/Library/Keychains/SystemRootCertificates.keychain
Open the View menu in the menu bar. If one of the items in the menu is
Show Expired Certificates
select it. Otherwise it will show
Hide Expired Certificates
which is what you want.
From the Category list in the lower left corner of the window, select Certificates. Look carefully at the list of certificates in the right side of the window. If any of them has a blue-and-white plus sign or a red "X" in the icon, double-click it. An inspection window will open. Click the disclosure triangle labeled Trust to disclose the trust settings for the certificate. From the menu labeled
Secure Sockets Layer (SSL)
select
no value specified
Close the inspection window. You'll be prompted for your administrator password to update the settings.
Now open the same inspection window again, and select
When using this certificate: Use System Defaults
Save the change in the same way as before.
Revert all the certificates with non-default trust settings. Never again change any of those settings.
Step 5
Select My Certificates from the Category list. From the list of certificates shown, delete any that are marked with a red X as expired or invalid.
Export all remaining certificates, delete them from the keychain, and reimport. For instructions, select
Help ▹ Keychain Access Help
from the menu bar and search for the term "export" in the help window. Export each certificate as an individual file; don't combine them into one big file.
Step 6
From the menu bar, select
Keychain Access ▹ Preferences... ▹ Certificates
There are three menus in the window. Change the selection in the top two to Best attempt, and in the bottom one to CRL.
Step 7
Triple-click anywhere in the line of text below on this page to select it:
/var/db/crls
Copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
A folder named "crls" should open. Move all the files in that folder to the Trash. You’ll be prompted for your administrator login password.
Restart the computer, empty the Trash, and test.
Step 8
Triple-click anywhere in the line below on this page to select it:
open -e /etc/hosts
Copy the selected text to the Clipboard by pressing the key combination command-C.
Launch the built-in Terminal application in the same way you launched Keychain Access.
Paste into the Terminal window by pressing command-V. I've tested these instructions only with the Safari web browser. If you use another browser, you may have to press the return key after pasting. A TextEdit window should open. At the top of the window, you should see this:
# Host Database
# localhost is used to configure the loopback interface
# when the system is booting. Do not change this entry.
127.0.0.1 localhost
255.255.255.255 broadcasthost
::1 localhost
fe80::1%lo0 localhost
If that's not what you see, post the contents of the window. -
i've tried CTRL + T, clicking the + sign in the tab bar, and going to file + new tab. nothing has worked
The Ask Toolbar is causing that in the Firefox 3.6.13+ versions. Evidently something in that extension isn't compatible with a Firefox security fix. Disable that extension or un-install it.
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Everytime I try to purchase any thing from App Store using my apple ID, a message appear in my Ipad saying" your purchase could not be completed"
Contact iTune Support
http://www.apple.com/emea/support/itunes/contact.html -
every time i try to update my ipod to the latest version of ipod software i keep gettint the error message "there was a problem downloading ipod software. The network connection timed out"
Most of the times your security software is the cause for the network time out: iTunes for Windows: Troubleshooting security software issues
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I've downloaded quicktime but every time I try to play a video on the apple website using internet explorer it asks me to download quicktime again yet if I'm safari it plays fine. Any suggestions?
That sounds like IE wants you to install the QuickTime ActiveX control.
Go back to the page you're getting the message on. At the bottom of the screen, can you see a long rectangular box asking you to allow/install something? (Sorry, it's been a while since I've seen the box in question, so I can't recall the precise wording.)
If so, allow/OK in that box. After the ActiveX control has gone in, can you see the videos in IE? -
I have no trouble viewing apps in the iTunes Store on my iPad. However, every time I try to install a new app, I get an error message after a while - cannot connect to iTunes Store. This issues cropped up two days ago on my new iPad. Please help...
JUst experienced the exact same problem after changing password.Getting same message. Hope someone has an answer for this.
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every time i try to create a new movie or a trailer an error message appear saying:"the operation could not be completed. no other information is available about the problem."
Open the iCloud preference pane and uncheck the Contacts box. Do the alerts stop?
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Every time I try to create a new project it says "The File Could Not Be Opened," how do I fix this?
Every time I try to create a new project it says "The File Could Not Be Opened," how do I fix this?
see if the "oddbal problems" fix helps:
http://www.bulletsandbones.com/GB/GBFAQ.html#oddballprobs
(Let the page FULLY load. The link to your answer is at the top of your screen) -
Every time I try to add a new video to my photo folder...iTunes says it's experiencing a problem and then it crashes and shuts down. What can I do to add video to my photo folders?
Hi mterry1723, one solution that might be worth trying is this:
- Close iTunes, if it's open
- Open Safari and got to 'Preferences'
- Select 'Security' on the top
- Untick all the security options in the menu
- Click the 'Show Cookies' button and look for all the 'apple' entries in the left-hand column.
- Highlight them (select them collectively) and press 'Remove'
- Now open iTunes and buy the song as usual.
- You may be asked to do the same security process as before, so do as asked.
- Hopefully, the security check will now have accepted your answers and start downloading the song as normal.
Remember to re-tick all the required security options you had just un-ticked in Safari preferences. You don't need to bother about opening the cookies again.
I hope this has worked for you and my profoundest apologies if it has not. Worth a go, though!
I did see this thread: https://discussions.apple.com/message/18259935#18259935 which may be of more help, mainly the last entry by 'c2boyd'
Message was edited by: Bongomal -
Why can't I use WebCT chat with my computer? I get the 'spiral of death' every time I try to type in my chat. I have a feeling it has to do with compatibility issues between Java and Tiger.
Hi Elizabeth,
Do your Mac meet any of these requirements?
http://www.wvnet.edu/services/webct/requirements.html
From this it appears to be PC only!???
http://sourceforge.net/projects/awebctcclient/files/Pancake%20%28it%20own%20proj ect%20now%29/Pancake%20Console%20V1.0.0/PancakeConsole-1.0.0-src.zip/download
Can you provide any more info on which bersion or file you have?
Can you tell us why you need this for your use? -
The Silverlight plugin crashes every time i try to watch a video at the Universal Sports website. I have uninstalled this plugin and re-enstalled it many times with no success
It doesn't matter what I do I still get the plugin to crash. I've removed every trace of Internet Explorer in the registry. Download fresh versions of Mozilla and Silverlight. I uninstalled both of them and cleaned any lingering files. Reinstalled Mozilla, and Silverlight. Same error. No more movies for me. :>/ See entry below.
J.R. -
every time I try to open a new tab, it opens a whole new window, which makes what I use firefox for completely unmanagable. I also updated it the other day and all the changes I made are gone!
== This happened ==
Every time Firefox opened
== this eveningStart Firefox in [[Safe Mode]] to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).
See [[Troubleshooting extensions and themes]] and [[Troubleshooting plugins]]
If it does work in Safe-mode then disable all your extensions and then try to find which is causing it by enabling one at a time until the problem reappears.
You can use "Disable all add-ons" on the [[Safe mode]] start window to disable all extensions.
You have to close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit") -
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Try this basic troubleshooting fix :
1 - delete the IDVD preference file, com.apple.iDVD.plist, that resides in your
User/Home/Library/ Preferences folder.
2 - delete the contents of IDVD'S cache folder, User/Home/Library/Caches/com.apple.iDVD.
3 - launch IDVD and try again.
OT -
Every time i try to open a new tab on safari 6, it closes and restarts
every time i try to open a new tab on safari 6, it closes and restarts,,, it happened after the latest update
Start Firefox in [[Safe Mode]] to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).
See [[Troubleshooting extensions and themes]] and [[Troubleshooting plugins]]
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You can use "Disable all add-ons" on the [[Safe mode]] start window to disable all extensions.
You have to close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")
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