Everything is crashing: Mail, Illustrator, InDesign, Word, etc.
I installed Yosemite a couple of weeks ago and it took several days to finally get things working again. All was well for a while, but now Safari tries to reload pages continually, Mail crashes when I check new mails (it just disappears without warning), Illustrator gives me "unknown error (-108)", InDesign just disappears when I try to start it, Word won't open at all, preview doesn't work in the finder. This is a major inconvenience and makes my Mac pretty much useless.
MacBook Air, OS Yosemite 10.10.2
1.7 GHz Intel Core i7
8 gigs, 1600 MHz
Illustrator CS5, 15.0.2
InDesign CS5, 7.0.4.553
Word 12.1.7
Mail 8.2 (2070.6)
Try a restart.
Do a backup, using either Time Machine or a cloning program, to ensure files/data can be recovered. Two backups are better than one.
Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.
Isolating an issue by using another user account
Similar Messages
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Access 2013 crashes after mail merge in Word 2013
We have several Word templates that query an Access database to populate themselves. After the mail merge is complete, when we close Word then Access immediately crashes every time. This started after upgrading from Office 2003 to 2013. We tried updating
the Word Doc to 2013 but then it would not connect to the data source at all. Last, we also tried to Compact and Repair the database with no luck.
We searched for an Access Hot Fix but could not find anything that matches our issue. Any assistance would be greatly appreciated.Use a table or query as the data source
Open the source database, and in the Navigation Pane, select the table or query that you want use as the mail merge data source.
On the External Data tab, in the Export group, click
More , and then click Merge it with Microsoft Office Word .
The Microsoft Word Mail Merge Wizard starts.
Select whether you want to create the link in an existing document or in a new document, and then click
OK.
If you chose to link to an existing document, in the Select Microsoft Word Document dialog box, locate and select the file, and then click
Open.
Word starts. Depending on your choice, Word opens either the document you specified or a new document.
In the Mail Merge pane, under Select document type, click
Letters and then click Next: Starting document to continue to step 2.
In step 2, click Next: Select recipients.
In step 3, you create the link between the data source in Access and the Word document. Because you started the wizard from Access, this link is created automatically. Under
Select recipients, note that Use an existing list is selected, and the name of your data source is displayed under
Use an existing list.
Click Edit recipient list if you want to customize the contents of the table or query.
You can filter, sort, and validate the data. Click OK to continue.
Click Next: Write your letter to continue. Follow the remaining instructions in the
Mail Merge pane, and in step 5, click Next: Complete the merge.
Other ways to use a table or query as the data source
You can specify a table or query as a data source in additional ways. For example, you can export the table or query from Access to an ODBC database, a Microsoft Office Excel 2013 file, a text file, or any other file format that is compatible with Word,
and then link to the resulting file by using the Word Mail Merge Wizard.
If you have not already exported the table or query , do so. In Access, in the Navigation Pane, select the table or query that you want to use, and on the
External Data tab, in the Export group, click the format you want to export to, and then follow the instructions.
In Word, if the Mail Merge pane is not displayed, on the
Mailings tab, in the Start Mail Merge group, click the arrow under
Start Mail Merge, and then click Step by Step Mail Merge Wizard. The
Mail Merge pane appears.
In step 3 of the Mail Merge pane, under Use an existing list, click
Browse or Edit recipient list.
In the Select Data Source dialog box, specify the data file that you created in Access, and then click
Open.
Follow the instructions in any dialog boxes that follow. In the Mail Merge Recipients dialog box, review and customize the contents of the file. You can filter, sort, and validate the contents before you continue.
Click OK, and then click Next: Write your letter in the
Mail Merge pane. For more instructions on customizing your mail merge, see Word Help. -
I have a Adobde CC account but when i open the app to download the different software, i have illustrator, indesign, photoshop, bridge to install but premiere pro, after effects, lightroom, etc. to "test"...???
Before (2-3 monate before) i had no problem to access to lightroom & after effetcs...help me please. ThxThat's okay , besides I got nothing to do lol hehehe atleast I can make myself useful for someone else hehe
1)Navigate to C:\Windows\System32\drivers\etc and look for file named hosts inside etc folder.
2)Copy the hosts file to Desktop and open the same with notepad.
Check with the hosts file entries , let me know if there are any Adobe entries like 127.0.01 xxx.,adobe.com .activate.adobe.com....etc?
If there are no Adobe entries in Hosts file .
If you wish , you may uinstall and reinstall the app .
You may try below steps :
Open Control Panel and Navigate to Control Panel\Programs\Programs and Features .
Under Program and Features list, locate Adobe Creative Cloud and uninstall it.
End all Adobe related Tasks from Task Manager.
Open C:drive and navigate to C:\Program Files (x86)\Common Files\Adobe.
Open Adobe folder and delete folders named Adobe Application Manager and OOBE.
Navigate to C:\Program Files (x86)\Adobe.
Open Adobe folder and if present delete Adobe Creative Cloud folder.
Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.
Type in below command and hit 'Enter' key.
appdata
Then navigate to Local>Adobe.
Open Adobe folder and delete folders named AAMUpdater and OOBE.
Click on the below link and download Creative Cloud setup file and use the same to install the Creative Cloud Desktop application.
https://ccmdls.adobe.com/AdobeProducts/KCCC/1/win32/CreativeCloudSet-Up.exe
Once the installation process is completed , sign in and check.
Still same issue ?? let me know -
I have ongoing problems with "application not responding" in various programmes, ie Word, Excel, Illustrator, Photoshop, iPhoto etc. I recently subscribed to CC but the problem still persists. Any advice please? This applies to my iMac and my macbook air! I'm using OSX Version 10.9.3
Hi Shauneenb,
Welcome to the Apple Support Communities!
If you are having issues with multiple applications becoming unresponsive I would suggest the steps in the following article, including starting in safe mode.
OS X Mavericks: If an app freezes or quits unexpectedly
http://support.apple.com/kb/PH13975
I hope this helps,
-Joe -
Frequent crashes in Illustrator, Photoshop and InDesign CS6
Installed CS6 Design Standard on Windows 7 64 bit PCs. We get frequent crashes in Illustrator, Photoshop and InDesign. Specifically for InDesign it says it was due to an unhandled exception (exception code c0000005) and APPFRAMEWORK.rpln. The PCs are Dell Optiplex 7010 with 16 gigs of ram. Is this a common problem in Win 7 and CS6? What can be done to fix this?
It's not a "common problem" and your info suggests that this is not at all related to Adobe at all. It's some driver crashing. Find the exact system info and crash details:
Working with your Operating System’s Tools
Mylenium -
Fix for illustrator, InDesign and Photoshop crashing when using keys place
I suffered too long and couldn't find a solution under I read this. I wanted to pass it on to you so I can give back.
Everytime in illustrator when I tried to relink my files or place something, it would crash. In InDesign the same thing if I exported. I know there are many more, but those were the ones that I was using. Go here:
http://kb2.adobe.com/cps/402/kb402521.html
viola!!Nini's probably right. But I remember having the same sort of trouble in Illy5. There was some sort of conflict between Acrobat and Illy so that when you had been using Acrobat and then switched back to Illy it became impossible to place images or select already placed images without Illy crashing. The crash was so pervasive that you had to restart your machine to get things back on track; it wasn't enough to just restart Illy. We never discovered the reason but the problem disappeared on upgrading to Illy6.
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Almost everything is crashing!
Seriously, this is getting ridiculous now.
Even before installing Leopard I had problems with things freezing or crashing... but since Leopard it seems even worse. So far programmes that have crashed.... repeatedly:
Mail
Safari
Illustrator CS2
Photoshop CS2
Acrobat 7.0
Dreamweaver 8.0
Office
What the **** am I supposed to do?
Also, I've mentioned this before, but my MacBook Pro kept completely freezing when using Photoshop CS2 in front of a client. I seriously feel as if I'm working on a PC again.
Can anyone help me please?Almost everything is crashing for me too. So far since installing Leopard, it has corrupted an extensive iPhoto library (over 15k photos) and destroyed an Aperture library (over 5k photos painstakingly rated and keyworded over the last 3 months).
Fortunately I was able to get the photos back from the Originals folder, but all my edits are gone and all my metadata.
I am NOT pleased.
What else crashes on my G5 Quad? see the list below followed by my system info:
Frequent Crashers:
Finder
Firefox 2.0.0.11
Aperture 1.5.6
iPhoto 7.1.1
iTunes 7.5
Camino
QuickTime 7.3.1
the installer for my Canon 30D software (no biggie there, the software from Canon is junk anyway, but I was hoping it could help me recover some damage RAW files that kept choking the Finder, Aperture, and iPhoto)
I haven't used many other apps since installing Leopard... I have just been trying to recover my photos and metadata and having to force restart about once every couple of hours.
What seems fine:
Mail
iChat
Yahoo Messenger
Photoshop CS
which brings up another point: I have some damaged RAW files which apparently cannot be copied or opened, but they cause the entire system to hang; I was importing them into Aperture (I didn't know they were corrupt) and it crashed. ON the next restart, I was prompted that the database had become 'inconsistent' and I should rebuild it. After rebuilding, I only had 130 photos inside (instead of over 5k). It killed all my metadata and ruined the entire DB.
Aperture kept hanging while rebuilding, forcing me to force-quit once for every project (there were 64). When it started up it would rebuild one library, then hang on the second. I let it try for 8 hours the first time... it just sat there. Next start, it would show: 'rebuilding 1 of 63' and give me percentage progress, then it would freeze on '2 of 63'; next restart it would rebuild '1 of 62' fine and then hang on '2 of 62' etc...
I suspect the same thing happened to my iPhoto library. It took awhile to start it up, and then it was only showing a few photos and 4 'events' (there were over 70). As I said, I was able to recover the originals, but all the work in organizing them is dashed.
These files came straight from my camera's compact flash card. They imported fine, but somehow they seem to have gotten corrupt after installing Leopard (could be a coincidence).
Anyway, this is a mess. So far it seems that Leopard is a real lemon. I want my Tiger back.
G5 Quad 4 x 2.5GHz
8gig RAM
2 x 23-inch displays
OS 10.5.1 -
What to learn? Illustrator, InDesign, or something else more appropriate?
Hello All,
I couldn't find an appropriate place to post this discussion, but I thought I would start here as I saw a similar discussion in this forum.
I have been a musician for a long time, running my own ensemble, but recently I have decided to pursue a path in arts administration, a sector in which I have moderate experience.
Still going to keep my music and ensemble going, but to bolster my resume as well as my skills to help my own ensemble, I've decided to take classes and pursue certification in web/graphic design at a local Art/Design college.
These days arts administration job postings seem to be looking for candidates that also have some digital media skills.
I'm starting off with a basic web design classes to become familiar with Dreamweaver, HTML, CSS.
This Art/Design College also offers courses in Illustrator, InDesign, and Photoshop. I will probably next take Photoshop, but wondering whether to take Illustrator or InDesign, or something else?
I think I understand what the two do, but would appreciate real world advice. I could take both, but I am wondering if I would spread myself too thin?
These arts admin jobs are probably looking for someone that can update/maintain websites, prepare images/videos/audio for websites; but also probably someone who can create simple flyers and brochures if needed. That is when I thought of InDesign. I also assume that InDesign also helps in preparation of pdf/documents for websites?
But I am also interested in Illustrator because for my ensemble, we occasionally create moderate-sized banners as stage design elements, and as lobby displays. I often hired a designer to create some new artwork, do the layout, and prepare the files for printing on a large format printer. It would be nice to have a little more control in the whole process, so I thought I might learn Illustrator, but it seems like InDesign covers some of these tasks... ??
I don't know if I am very much off the mark in the functionality of these two. Both seem very interesting, and both probably useful in both my marketability in the job market and my personal work. But I would probably feel more comfortable become very proficient in one rather than a novice in both. I would take both if many people here find good reason to do so.
Any guidance would be appreciated...There are basically two different kinds of computer graphics: raster-based (arrays of pixels) and vector-based (stacks of mathematically-defined paths).
Web-centric work is overwhelmingly more dependent upon simple raster images.
Several technologies enable the web to deliver vector-based artwork. Websites which do that are generally more sophisticated.
Photoshop (and programs like it) is for creating/editing raster images.
Illustrator (and programs like it) is for creating/editing vector-based graphics.
( By the way, you seem to have overlooked video, which is becoming as ubiquitous a content type as the other two.)
Then, there are programs dedicated to "page assembly"; the work of combining raster artwork, vector artwork, and text into finished whole documents.
InDesign (and programs like it) is primarily for page assembly of documents destined for commercial print.
Dreamweaver is primarily for "page assembly" of web pages.
However:
Programs like InDesign and programs like Illustrator are far more similar than you'll commonly hear from conventional-wisdom. Both so-called "page layout" programs and "vector drawing" programs are what I try to explain as "object based" (not to be confused with the term 'object oriented programming', which is another thing entirely). That is, they both create documents containing stacks and arrangements of individual and independent objects. Those objects can be any combination of text objects, raster objects, and vector objects.
The difference in that regard is this:
Programs like InDesign are almost entirely geared toward assembly of moderate-to-high page-count "bookish" print documents containing long threaded text stories, and repetitive page layouts.
Programs like Illustrator are ostensibly geared toward creation of vector-based artwork. But the truth of the matter is, they are really just as much intended for (and just as frequently used for) whole page design as for standalone illustration.
The vast majority of "page layout" projects are more graphics-intensive than text-intensive, involve low-page count, and less-repetitive page-to-page design. In other words, placement ads, fliers, mailers, brochures, business cards, stationery, etc., etc. The typical freelance illustrator/designer produces far more of these types of projects in a year than the kinds of "bookish" projects which programs like InDesign expedite. And the "dirty little secret" is: It's actually more efficient to build these kinds of common whole-document design projects in a decent so-called "vector drawing" program than in a conventional-wisdom "page layout" program.
Here's The Thing:
The fact is, all of Adobe's core applications (Photoshop, Illustrator, InDesign) had their beginnings in the days of the desktop-publishing "revolution" of the mid-80s. They are all highly print-oriented. They have all gradually acquired over the intervening decades more "me, too" web-centric features. But the truth is, no one seriously uses Illustrator or InDesign for generating finished web pages. These programs are still primarily rooted in content creation for print. It's just that once you've created a graphic for print, it's a simple thing to dumb it down to re-purpose it for web.
And that's actually a good thing, because…
Here's The Other Thing:
The vast majority of commerical enterprises which buy graphics and design do not only market themselves on the web. Despite decades-old buzzword claims to the contrary, print is very, very far from "dead." And the ugly truth is, when you are creating graphics for a both print and web delivery, it makes far, far more sense to develop for print first, web second. Understand; I said graphics.
Here's The Other Other Thing:
Anyone seriously involved in computer graphics in general (whether for web or print) needs to be at least well-versed and intelligently conversant in all three functions: Raster imaging, vector graphics, and page assemby, and how they relate.
Beyond that, anyone seriously involved in print publishing also needs to be at least conversant in print-centric technicalities. Color separation. Halftoning. Process color versus spot color. Ink on paper. Color correction versus color calibration. The vast majority of print-centric content creation is done in programs like Adobe's core applications. But courses which merely teach how to use a specific graphics software, typically merely touch upon those other very important related technical subjects.
Beyond that, anyone seriously involved in web publishing also needs to be at least conversant in web-centric technologies. Nowadays, basic HTML and CSS is not enough. It's big-yawn, archaic kid-stuff. The days of the dumb, standalone web page are numbered. Nowadays there's client-side scripting (Javascript), server-side scripting (PHP), and database back-ends (SQL) and all of these are becoming ubiquitous, even for fairly modest websites.
Back To The Three Basics
So the "big three" fundamental functions (raster images, vector graphics, page assembly) are just that—fundamental. For the vast majority of basic web use, creation of raster and vector graphics is much less technically demanding than for print. They are really rather mundane, and can be done with programs far less expensive and requiring far less time to learn. There exists a plethora of raster imaging and vector drawing programs. Some good and widely-used ones can be had for free (GIMP, InkScape).
As for web page assembly, Dreamweaver is sort of "last of the dying breed" of WYSIWYG web page layout applications. These factors are at play:
As mentioned above, even modest websites nowadays need data-driven functionality. Making a page clean and attractive is just basic design principles. Meanwhile, let's face it: There's only so many arrangements within the rectangle of a web browser window that make good sense for clean, clear, intuitive, and efficient navigation.
Meanwhile, the average-joe web developer just doesn't have time to continually re-invent the drop-down menu wheel. There won't be anything special or innovative about it anyway (and even if it were, it would be more annoying to users than anything else). He's too busy figuring out the schema of delivering the content. 'I need this kind of data to be organized and accesible by this kind of visitor. I need this particular story to be editable by this particular in-house staffer, who knows nothing about HTML code. My customer needs to be able to routinely upload data refreshes, and he doesn't have time to know web code either.'
Also meanwhile, people have grown weary of continually "upgrading" their WYSIWYG web editor to get a few piecemeal proprietary features, each with its own proprietary interface and learning curve.
So the simple "practicality vaccuum" of it all has given rise to open source server-side WYSIWYG website assembly tool (Joomla, WordPress, etc.) which provide robust SQL data-driven functionality, and do it for free. These kinds of solutions are quickly supplanting the position of traditional web editors like Dreamweaver.
Bottom line:
If I were in your shoes, and really did intend to focus entirely on direction of web-centric advertising, marketing, and graphics, I really woudn't be all that concerned with specifically-Adobe apps anyway. There are scads of web developers out there who never touch a WYSIWYG web page editor. And creating a graphic in GIMP or InkScape is small-potatoes no-brainer. There's no reason to become immersed in Photoshop and Illustrator esoterica for creating individual web images; you can do it with most anything. I'd be focusing on web-centric technology and delivery schema. I'd also want to be conversant in database fundamentals.
On the other hand, if I were in your shoes and intended to focus on art direction of all aspects (web and print) of a company's advertising, marketing, graphics, and information delivery, I would consider it a necessity to be converant (maybe even working-proficient) in programs like Photoshop and Illustrator. InDesign would be somewhat less important unless the business is publishing "bookish" or "magazine-like" documents.
JET -
Word crashes mid PDF creation - Word 2003 Acrobat 9.3.0
I have a new PC and a fresh clean install of CS5 Design Permuim, including Arobat 9. The organisation is still using Office 2003 and no upgrade path in sight for that. Myself and several colleagues with the same software profile are now experiencing frequent problems with Word crashing mid PDF creation.
This has always been an issue with the ocassional Word file in Acrobat 8, but Distiller always worked as an alternative - NOT this time!
PDF Maker gives no error message, just that Word has encounted a problem and needs to close.
Distiller produces the following log message, then freezes completely. I then have to force quit Word to exit!
%%[ ProductName: Distiller ]%%
%%[ Error: syntaxerror; OffendingCommand: --nostringval-- ]%%
Stack:
/mF_OTF_V
%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
%%[ Warning: PostScript error. No PDF file produced. ] %%
Not all documents are affected, but I can remove almost all of the content from the affected document and it still causes the error.
I have tried repairing Acrobat - no change.
One other odd symptom - after each crash, the default printer on the machine has changed to Adobe PDF.
I can successfulkly make the PDF on another machine which has not been upgraded to Acrobat 9. The rest of the settings are identical on the two machines, they are both running a standard organisation environment, with the same verion of word etc.
Can anyone suggest how to fix or at least isolate the cause of the problem?Please update to latest Acrobat 9 release which is 9.4.2.
Also do let us know
a) office 2003 flavour: Standard or professional?
b) OS flavour? Also whether it is 32bit or 64bit?
Also as you mentioned that "Not all documents are affected", so we would require any of your affected file to analyze the issue. Can you please share the file? You can use acrobat.com to share the file.
Thanks,
Vishal -
I need help to decide which macbook pro is best for photo editing, editing movies and doing all the rest too like microsoft office products ...excel, word etc. I am new to the apple world and have liked the idea of the MAC Book Pro 13" but really dont know if this is good enough or if the computer will soon crash?
13-inch: 2.6GHz
with Retina display
Specifications
2.6GHz dual-core Intel Core i5
Turbo Boost up to 3.1GHz
8GB 1600MHz memory
512GB PCIe-based flash storage1
Intel Iris Graphics
Built-in battery (9 hours)2That's a fine machine and, with 8GB of RAM and 512GB flash storage should serve you well for light video/photo editing as well as for 'normal' usage. And it should last you for years to come.
Good luck in making your decision!!
Clinton -
When I am in a Safari email and it has an attachment (WORD, EXCEL, PDF) and I click on the attachment to open it, it goes to download.
How can I get the document to open directly into WORD, etc. I am able to do this when I use Chrome and email.I see that mail.app works. The Preferences > General > Open safe files after downloading did not help.
I have no problem opening documents directly with Firefox and Chrome, and was looking for a comparable solution with Safari. -
Hello, I bought and subscribed to Creative suite in June, for Photoshop, Illustrator, Indesign and Bridge, but my subscription is telling me I only have Photoshop, can you tell me how to rectify this error, so i can download creative suite onto my desktop
Thanks for your reply. I was able to find help through a tech support chat session and the person helped me edit my /etc/hosts file and it solved the problem.
For anyone else experiencing this issue (Mac OS X):
Close all other programs and sign out from the Adobe Desktop App
From the Finder, Go > Go to Folder...
Type /etc and hit enter
Find "hosts" file (only "hosts", there were similar files such as hosts.config but only open the one that says "hosts"
Open the file, and replace the entire content with ### Host Database## localhost is used to configure the loopback interface#
Close the file, sign back into the Adobe Desktop App
Problem solved! -
Hi!
I want to sent a massive mailing to a siebel onDemand list of contacts.
I read one help document that tell about "Mail Merge for Word" that have one option "Connect to siebel" but... Where can i download it?
I have in word the toolbar of mailmerge but not have the option of connect to siebel.
Any idea?
Thanks in advanceThanks!
It's work fine but we have 2 problems:
1. - I can connect, select list of contacts, etc... all ok but when i press to send email no errors but any mail sended. The automation of create task work fine.
2. - I have 3 different CRMonDemand and only connect with one of them. With other installations of CRMonDemmand tell me that the user or password is not correct. I don't know if I have to set any special configuration in the CRM to let do it.
Ivan. -
Gmail exchange is crashing mail
ok so i have the iphone 4 on ios 4.0.1. i have three email accounts, an AOL, business, and gmail (on exchange) yesterday in the morning everything was fine and around 4pm i went to check my mail and app crashes, ok happens, open again, crashing and keeps crashing... so i go to spotlight and search and email... takes me to a sent email and it goes not crash. navigate over to my threaded emails ... crashes, search again, get into my AOL account, inbox/sent/trash all work, go over to my gmail sent works, go to gmails inbox, crashes....
umm so i turn off gmail mail and go back into mail app everything fine, turn mail back on mail app crashes... so i narrowed it down to it being gmail...
so i delete the gmail exchange account, of course mail works fine now, and put gmail back in, still crashing mail app ...
now i went a restored the phone to factory and after it came back up the first thing i did was setup gmail exchange account, went into mail...... app crashes
so i am wondering if anyone else has had this happened to them in the last day or so?you might want to try going to a computer and moving some email messages to some other folder. I'm wondering if the iphone bug is that it has a problem with maybe an attachment or some particular formatting of a message. If so, moving select messages to some non-viewed folder and seeing what works might identify which message is causing the problem.
Good luck -
Mail "To Do" hangs / crashes Mail since 10.5.2 update
Since I updated to 10.5.2, I'm having some Mail issues, primarily with the "To Do" function. If I so much as click on a To Do, I get the spinning beach ball and ultimately have to force quit Mail.
I have an Exchange Email account and .Mac account. Under "To Dos", there are two categories showing "On My Mac" and "Mac". The Exchange account does not show up under To Dos.
Doing anything with any To Dos in either On My Mac or Mac, hangs mail and I have to force quit.
I use the To Dos a lot for work, primarily to track phone calls. I'm open to anything to fix this. I would even delete all the To Dos, reset it and start from scratch, but can't figure out how to do so, given that any interaction with any To Dos, simply crashes Mail.
Help??Yea the same thing happens to me. Anything to do with "To-Do" results it in the beach ball of doom...
I don't know if its just me but there's no way to contact Apple about this or any problem via email... I've looked all over the support page and there's no support email about OSX just .Mac and iTunes..
Anyways this problem *****...
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