Everytime i try and open itunes is says "this short cut has been changed or moved, do you want to delete it?" well no, i just want my music!

The last few weeks my computer has been unable to complete the most recent update for itunes and when i tried opening it today i keep getting this stupid error message. I am not computer "smart" but have tried several things and can not get to work. Are all my songs gone, what about my gift card with a remaining balance? HELP

Hello Julie,
Your songs and iTunes balance are fine, they are not influenced by the iTunes applications or any issues it may have. The message you are experiencing indicates the folder where iTunes is saved has changed, or no longer exists. Since you are using a shortcut (a link to where the application iTunes is installed) and you're getting this message, it means the iTunes application is not where it used to be located.
I would suggest trying to reinstall iTunes from www.apple.com/itunes and let us know if you encounter any errors messages.

Similar Messages

  • HT1926 Everytime I try and install iTunes it says "the system administrator has set policies to prevent this installation".  does anyone know what this means?

    I am using my partners computer.  He has iTunes on his laptop but when I went to update iTunes, it said "the system administrator has set policies to prevent this installation".  I therefore deleted iTunes altogether thinking to reinstall the original iTunes and then upgrade it (i,e start from scratch) but to know avail.  Is this a problem with my laptop itself?  Or a problem with the internet settings?
    HELP PLEASE!!

    Let's try something relatively simple. Download and save a copy of the installer to your hard drive (don't run the install on line and don't start the install just yet):
    http://www.apple.com/itunes/download/
    Now right-click on the iTunesSetup.exe (or iTunes64Setup.exe) that you downloaded and select "Run as administrator".
    Does that go through any better for you?

  • Everytime i try to open iTunes it says there is an error and it cannot be opened. what should i do?

    Everytime I try to open iTunes, it says there is an error and cannot be opened. What should I do?

    What's the precise text of the error message(s) please, confused?

  • Everytime I try and load Itunes it says it has stopped working

    Everytime I try and load Itunes it says it has stopped working and when I click on the message it closes the whole program down.  I have tried the trouble shoot compatability but it just says incompatible application detected.  I am not very tecnical but have tried to uninstall the programs and re install them but with no luck.  This problem started after I added a new album but I have now removed it from the computer.  Help!

    Let's try something relatively simple. Download and save a copy of the installer to your hard drive (don't run the install on line and don't start the install just yet):
    http://www.apple.com/itunes/download/
    Now right-click on the iTunesSetup.exe (or iTunes64Setup.exe) that you downloaded and select "Run as administrator".
    Does that go through any better for you?

  • When I try to open itunes it says; This version of itunes has not been correctly localized for this language.  Please use the English version.  How do I fix this problem?

    When I try to open itunes it says; This version of itunes has not been correctly localized for this language.  Please use the English version.  How do I fix this problem?

    Hey KEBENNETT, 
    It sounds like you've restored Windows on your PC and iTunes is no longer opening and running normally. 
    I'd recommend using the instructions found at step 4 and 5 in this article to repair or remove/reinstall your iTunes installation:
    Issues installing iTunes for Windows - Apple Support
    All the best,
    Jeremy 

  • Everytime i try to download itunes it says rolling back action and error . i dont know what to do please help . P.S. i have windows 8

    everytime i try to download itunes it says rolling back action and error . i dont know what to do please help . P.S. i have windows 8

    Hello there Unicornbarf534,
    Thank you for using Apple Support Communities.
    It sounds like you are unable to successfully install iTunes. I recommend the troubleshooting instructions in this article named:
    Trouble installing iTunes or QuickTime for Windows
    http://support.apple.com/kb/HT1926
    Here is a general outline of where the troubleshooting will take you:
    General installation troubleshooting
    1. Empty your Temp directory and restart
    2. Completely remove iTunes and related components
    3. Install the latest version of iTunes
    Additional troubleshooting
    After performing each of the steps below, you will need to completely remove iTunes and related components and then install iTunes again to determine whether the issue is resolved.
    1. Make sure you have administrator account access
    2. Make sure your folder names don't contain strange characters
    3. Get the latest Windows updates
    4. Disable other conflicting software
    Additional Information
    If you only need to install QuickTime, or if iTunes installs but QuickTime installation did not complete
    Try downloading and installing the standalone version of QuickTime from http://www.apple.com/quicktime/download/. Be sure you download the version that does not include iTunes.
    If the steps outlined in this article don't help, you may be able to find a solution to your issue by searching the Microsoft support website.
    All the best,
    Sterling

  • HT5191 the itunes library .itl fileis locked on a locked disk, or you dont have the write permission for this file.  this is what it says every time i try and open itunes why ?

    the itunes library .itl fileis locked on a locked disk, or you dont have the write permission for this file.  this is what it says every time i try and open itunes why ?

    Sounds like a permission issue.
    Navigate to the iTunes Music Library.itl file
    The path should be Username/Music/iTunes/
    Right click on the iTunes Library.itl and select Get Info
    The window will open on the left hand side. Go to the Sharing and Permissions section at the bottom
    Click the padlock to allow changes and enter your Mac logon password
    Select yourself and make sure you have Read & Write selected. Click padlock to lock it again
    Close the Get Info window and try and start iTunes

  • When i try and open itunes a memo pops up saying "itunes could not connect to this iPhone. This device is no longer connected" my iphone is not plugged into my mac so i dont know why its mentioning an iphone nor why i cant open my itunes library

    when i try and open itunes a memo pops up saying "itunes could not connect to this iPhone. This device is no longer connected" my iphone is not plugged into my mac so i dont know why its mentioning an iphone nor why i cant open my itunes library?

    Each time you connect your iPhone to iTunes, you need to eject it before closing iTunes by clicking on the little "eject" icon shown in iTunes.  It seems that sometime in the past, you did not do that.
    I'm not sure how to undo the previously done damage, but maybe a reboot of your Mac would help.

  • Help Plz--I get an error message when I try and open iTunes

    My PC crashed and I had to reboot to factory start ups. Luckily, it kept all my files including my iTunes library. The problem is that everytime I try to open iTunes I get a message saying iTunes had encountered a problem and needs to close. I tried reinstalling the iTunes software but it still says the samething. Does anyone know how to help?

    I removed iTunes and downloaded the new version but I'm still getting the same message. Do you think it's a problem with quicktime? The only other thing I can see is that I had some Japanese music and the Kanji has been changed to little squares in my library. Could one of those be the problem?

  • Whenever I try to open itunes, it says MSVCR80.dll file is missing

    I tried update itunes and it said "Service Apple Mobile Device failed to start.  Verify that you have sufficient priveleges to start system services.  It gave me an ignore option, so I clicked ignore and now when I try to open itunes it says "MSVCR80.dll is missing.  Unable to start."

    Hello MF7642,
    Thank you for contacting Apple Support Communities.
    You can use this article to troubleshoot your issues with iTunes.
    iTunes: Missing folder or incorrect permissions may prevent authorization
    http://support.apple.com/kb/TS1277
    Regards,
    Jeff D.

  • HT1229 Ive move photos but they appear as duplicates in iPhoto.   When you try and open them it says Photo can't be found.  I have thousands.  How do I get rid of these images?

    Hi Ive moved photos but they appear as duplicates in iPhoto.   When you try and open them it says Photo can't be found.  I have thousands.  How do I get rid of these images?
    Also I have many duplicate photos (from backups)  It would be great to be able to remove all duplicates at one time, like in Itunes.
    Can this be done?

    You moved what photos from where and to where?
    Are you running a Managed or a Referenced Library?
    A Managed Library, is the default setting, and iPhoto copies files into the iPhoto Library when Importing. The files are then stored in the Library package
    A Referenced Library is when iPhoto is NOT copying the files into the iPhoto Library when importing because you made a change at iPhoto -> Preferences -> Advanced. (You unchecked the option to copy files into the Library on import) The files are then stored where ever you put them and not in the Library package. In this scenario you are responsible for the File Management.

  • When i try to open itunes it says 'Error - New iTunes Library"

    when i try to open itunes it says 'Error - New iTunes Library" and iTunes doesn't open. I need iTunes to work why is it not working??

    Try this article.

  • Installed Itunes 10.5.  I try to open Itunes is says Entry point not found.

    I just installed Itunes 10.5 and restarted the computer.  Now when I try to open Itunes is says Entry point not found.  The procedure entry point AVCFAssetCreateWithByteStreamAndOptions could not be located in the dynamic link library AVFoundation.dll.  I have tried to reinstall and repair Itunes 3 times and I still get the same prompt when I try to open up Itunes.  Can anyone help me fix this please?
    Thank you in advance.

    I hope this is of some help to you as I found it when trying to solve my own problems with 10.5
    "Taken at face value, you've got a damaged Apple Application Support program file, balda. (iTunes needs a properly functioning Apple Application Support in order to work correctly.
    On a 32-bit Windows 7 system, I'd try the following set of instructions:"
    http://discussions.apple.com/thread.jspa?messageID=11901253&#11901253

  • Everytime I try to download itunes it says, Itunes Installer Interrupted?!

    I was originally having problems downloading itunes because I couldn't get Quicktime and Itunes off my computer, but I download a program called Byetunes that completely deleted itunes from my computer. Unfortunately now every time it gets finish downloading Quicktime it stops and shows this message:
    Itunes Installer Interrupted.
    The installer was interrupted before the requested operations for Itunes could be completed. Your system has not beem modified. To complete these operations at a later date, please run the installer again.
    Does anyone know what I should do to fix my problem!?

    Unfortunately I do not know what byeitunes does, but I have just seen another thread in which there was trouble installing iTunes after using byeitunes.
    As a first step when you say +Everytime I try to download itunes it says, Itunes Installer Interrupted?+
    Are you saving the installer on your PC before attempting to install iTunes. Do that if you haven't already done so.
    Then try installing itunes again and give the full text of any error message.
    Look in your Event Viewer to see if there are any error messages there around the time of the install
    To find the event viewer, right click on my computer and select manage.

  • When i try to open itunes it says Itunes has encountered a problem

    every time i try to open itunes it says itunes has encountered a problem and needs to close sorry for the inconveniance what do i do tp get it working i have tryed everything

    I get exactly the same problem. It started with the original software that came with my Nano. I tried reloading that version, same problem. I've downloaded the newer version off the web, same problem. I've tried the CONFIG thing, same problem. I've tried stepping XP back to a time when the software worked, same problem.
    Its getting to that "chuck the thing out of the window time...."
    Help please
    Fujitsu S SeriesLifebook   Windows XP Pro  
    Fujitsu S SeriesLifebook   Windows XP Pro   It works fine normally!

Maybe you are looking for