Exchange 2013- Outlook will stop working intermittently but OWA works that time

Question

Hello everyone. Hope someone can help me with this issue. We are experiencing a strange issue with our exchange 2013 server. We only have one exchange 2013 server and it is up to the CU2 level.  The issue is sometimes the outlook clients
will stop working and the only way to fix this issue is by restarting the server . I tried restarting the  exchange services but it didn't fix the issue. The outlook web access will work without any issue during this time. My research indicates
that the exchange server is getting some kind of disconnection/timeout  from the Active directory. I can see the following event logs on the exchange server:
Log Name:      Microsoft-Exchange-MailboxDatabaseFailureItems/Operational
Source:        Microsoft-Exchange-MailboxDatabaseFailureItems
Date:          13/03/2014 1:12:20 PM
Event ID:      1
Task Category: Store
Level:         Information
Keywords:     
User:          SYSTEM
Computer:      xxEXCHSVR.xxxx.local
Description:
Failure Item (Namespace=Store, Tag=HungStoreWorker, Database=CN=Mailbox Database 0572517180,CN=Databases,CN=Exchange Administrative Group (FYDIBOHF23SPDLT),CN=Administrative Groups,CN=xxxxxxxxx,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=xx,DC=local,
Instance=Mailbox Database 0572517180)
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Exchange-MailboxDatabaseFailureItems" Guid="{08E893EA-4C11-4FFF-A737-99B9EEDEE4F4}" />
    <EventID>1</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>1</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2014-03-13T02:42:20.026303800Z" />
    <EventRecordID>8180</EventRecordID>
    <Correlation />
    <Execution ProcessID="5980" ThreadID="14380" />
    <Channel>Microsoft-Exchange-MailboxDatabaseFailureItems/Operational</Channel>
    <Computer>xxEXCHSVR.xxxxxx.local</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <UserData>
    <EventXML xmlns:auto-ns2="http://schemas.microsoft.com/win/2004/08/events" xmlns="myNs">
      <Version>1</Version>
      <Namespace>1</Namespace>
      <Tag>38</Tag>
      <DatabaseGuid>{D789BB55-9D2A-445C-B29E-E7EA510E89D6}</DatabaseGuid>
      <DatabaseInstanceName>Mailbox Database 0572517180</DatabaseInstanceName>
      <Component>StoreService</Component>
      <IOErrorIsSpecified>false</IOErrorIsSpecified>
      <NotificationEventIsSpecified>false</NotificationEventIsSpecified>
      <IOError>
        <Category>0</Category>
        <FileName>
        </FileName>
        <Offset>0</Offset>
        <Size>0</Size>
      </IOError>
      <NotificationEvent>
        <EventID>0</EventID>
        <ParameterBufferSize>0</ParameterBufferSize>
        <ParameterBuffer>
        </ParameterBuffer>
      </NotificationEvent>
    </EventXML>
  </UserData>
</Event>
Log Name:      Microsoft-Exchange-HighAvailability/Operational
Source:        Microsoft-Exchange-HighAvailability
Date:          3/03/2014 1:43:53 PM
Event ID:      841
Task Category: Database Action
Level:         Error
Keywords:     
User:          SYSTEM
Computer:      xxEXCHSVR.xxxx.local
Description:
ListMdbStatus failed to server 'xxexchsvr': Microsoft.Mapi.MapiExceptionTimeout: MapiExceptionTimeout: RPC operation (ExRpcAdmin.Create) to the Microsoft Exchange Information Store service timed out. Operation did not complete within the given timeout of 00:00:05.
(hr=0x80040401, ec=0) ---> System.TimeoutException: Operation did not complete within the given timeout of 00:00:05.
   at Microsoft.Exchange.Data.Storage.Cluster.InvokeWithTimeout.InternalInvoke(Action invokableAction, Action foregroundAction, TimeSpan invokeTimeout, Boolean sendWatsonReportNoThrow, Object cancelEvent)
   at Microsoft.Exchange.Data.Storage.Cluster.InvokeWithTimeout.Invoke(Action invokableAction, Action foregroundAction, TimeSpan invokeTimeout, Boolean sendWatsonReportNoThrow, Object cancelEvent)
   at Microsoft.Exchange.Cluster.Replay.SafeRefCountedTimeoutWrapper.ProtectedCallWithTimeout(String operationName, TimeSpan timeout, Action operation)
   --- End of inner exception stack trace ---
Server stack trace:
   at Microsoft.Exchange.Cluster.Replay.SafeRefCountedTimeoutWrapper.ProtectedCallWithTimeout(String operationName, TimeSpan timeout, Action operation)
   at Microsoft.Exchange.Cluster.Replay.StoreRpcController.get_ExRpcAdmin()
   at Microsoft.Exchange.Cluster.Replay.StoreRpcController.<>c__DisplayClass19.<ListMdbStatus>b__18()
   at Microsoft.Exchange.Cluster.Replay.SafeRefCountedTimeoutWrapper.<>c__DisplayClass2.<ProtectedCallWithTimeout>b__0()
   at System.Runtime.Remoting.Messaging.StackBuilderSink._PrivateProcessMessage(IntPtr md, Object[] args, Object server, Object[]& outArgs)
   at System.Runtime.Remoting.Messaging.StackBuilderSink.AsyncProcessMessage(IMessage msg, IMessageSink replySink)
Exception rethrown at [0]:
   at System.Runtime.Remoting.Proxies.RealProxy.EndInvokeHelper(Message reqMsg, Boolean bProxyCase)
   at System.Runtime.Remoting.Proxies.RemotingProxy.Invoke(Object NotUsed, MessageData& msgData)
   at System.Action.EndInvoke(IAsyncResult result)
   at Microsoft.Exchange.Data.Storage.Cluster.InvokeWithTimeout.InternalInvoke(Action invokableAction, Action foregroundAction, TimeSpan invokeTimeout, Boolean sendWatsonReportNoThrow, Object cancelEvent)
   at Microsoft.Exchange.Data.Storage.Cluster.InvokeWithTimeout.Invoke(Action invokableAction, Action foregroundAction, TimeSpan invokeTimeout, Boolean sendWatsonReportNoThrow, Object cancelEvent)
   at Microsoft.Exchange.Cluster.Replay.SafeRefCountedTimeoutWrapper.ProtectedCallWithTimeout(String operationName, TimeSpan timeout, Action operation)
   at Microsoft.Exchange.Cluster.Replay.StoreRpcController.ListMdbStatus(Boolean isBasicInformation)
   at Microsoft.Exchange.Cluster.ActiveManagerServer.AmStoreHelper.GetAllDatabaseStatuses(AmServerName serverName, Boolean isBasicInformation, MdbStatus[]& mdbStatuses, Exception& exception)
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Exchange-HighAvailability" Guid="{455E3D31-77EF-4853-94A1-032A399567EC}" />
    <EventID>841</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>1</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2014-03-03T03:13:53.421449100Z" />
    <EventRecordID>15370</EventRecordID>
    <Correlation />
    <Execution ProcessID="7264" ThreadID="5188" />
    <Channel>Microsoft-Exchange-HighAvailability/Operational</Channel>
    <Computer>xxEXCHSVR.xxxxx.local</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <UserData>
    <EventXML xmlns:auto-ns2="http://schemas.microsoft.com/win/2004/08/events" xmlns="myNs">
      <NodeName>xxexchsvr</NodeName>
      <Message>Microsoft.Mapi.MapiExceptionTimeout: MapiExceptionTimeout: RPC operation (ExRpcAdmin.Create) to the Microsoft Exchange Information Store service timed out. Operation did not complete within the given timeout of
00:00:05. (hr=0x80040401, ec=0) ---&gt; System.TimeoutException: Operation did not complete within the given timeout of 00:00:05.
   at Microsoft.Exchange.Data.Storage.Cluster.InvokeWithTimeout.InternalInvoke(Action invokableAction, Action foregroundAction, TimeSpan invokeTimeout, Boolean sendWatsonReportNoThrow, Object cancelEvent)
   at Microsoft.Exchange.Data.Storage.Cluster.InvokeWithTimeout.Invoke(Action invokableAction, Action foregroundAction, TimeSpan invokeTimeout, Boolean sendWatsonReportNoThrow, Object cancelEvent)
   at Microsoft.Exchange.Cluster.Replay.SafeRefCountedTimeoutWrapper.ProtectedCallWithTimeout(String operationName, TimeSpan timeout, Action operation)
   --- End of inner exception stack trace ---
Server stack trace:
   at Microsoft.Exchange.Cluster.Replay.SafeRefCountedTimeoutWrapper.ProtectedCallWithTimeout(String operationName, TimeSpan timeout, Action operation)
   at Microsoft.Exchange.Cluster.Replay.StoreRpcController.get_ExRpcAdmin()
   at Microsoft.Exchange.Cluster.Replay.StoreRpcController.&lt;&gt;c__DisplayClass19.&lt;ListMdbStatus&gt;b__18()
   at Microsoft.Exchange.Cluster.Replay.SafeRefCountedTimeoutWrapper.&lt;&gt;c__DisplayClass2.&lt;ProtectedCallWithTimeout&gt;b__0()
   at System.Runtime.Remoting.Messaging.StackBuilderSink._PrivateProcessMessage(IntPtr md, Object[] args, Object server, Object[]&amp; outArgs)
   at System.Runtime.Remoting.Messaging.StackBuilderSink.AsyncProcessMessage(IMessage msg, IMessageSink replySink)
Exception rethrown at [0]:
   at System.Runtime.Remoting.Proxies.RealProxy.EndInvokeHelper(Message reqMsg, Boolean bProxyCase)
   at System.Runtime.Remoting.Proxies.RemotingProxy.Invoke(Object NotUsed, MessageData&amp; msgData)
   at System.Action.EndInvoke(IAsyncResult result)
   at Microsoft.Exchange.Data.Storage.Cluster.InvokeWithTimeout.InternalInvoke(Action invokableAction, Action foregroundAction, TimeSpan invokeTimeout, Boolean sendWatsonReportNoThrow, Object cancelEvent)
   at Microsoft.Exchange.Data.Storage.Cluster.InvokeWithTimeout.Invoke(Action invokableAction, Action foregroundAction, TimeSpan invokeTimeout, Boolean sendWatsonReportNoThrow, Object cancelEvent)
   at Microsoft.Exchange.Cluster.Replay.SafeRefCountedTimeoutWrapper.ProtectedCallWithTimeout(String operationName, TimeSpan timeout, Action operation)
   at Microsoft.Exchange.Cluster.Replay.StoreRpcController.ListMdbStatus(Boolean isBasicInformation)
   at Microsoft.Exchange.Cluster.ActiveManagerServer.AmStoreHelper.GetAllDatabaseStatuses(AmServerName serverName, Boolean isBasicInformation, MdbStatus[]&amp; mdbStatuses, Exception&amp; exception)</Message>
    </EventXML>
  </UserData>
</Event>
Can anyone please tell me what causing this issue?
Thanks in advance.

Answer 1

Hi,
According to your description, your Outlook client intermittently cannot work. I recommend you try to use RPC trace log to find the root cause.
Additionally, I recommend you update to Exchange 2013 sp1 and then check if the issue still can be reproduced.
http://blogs.technet.com/b/rmilne/archive/2014/02/25/exchange-2013-sp1-released.aspx
If you have any question, please feel free to let me know.
Thanks,
Angela Shi
TechNet Community Support