Experience as new BT broadband customer

Some feedback on my BT broadband experience
Previous customer of BE broadband very happy with them except speed and no likelihood of them doing LLU on FTTC
After receiving a letter I ordered Infinity 2, the sign up process worked fine, promising 80 down and 20 up on a line testOnce I got a BT login I turned BT FON OFF, not wanting to be broadcasting my presence on wifi
Openreach (aka BT despite them telling you otherwise) turned up on time despite heavy rain, installed the service which worked immediately.
75Mb downstream 17Mb upstream immediately, 5ms ping - excellent!
Then this morning using wireless sniffer found that 2 new wireless AP's had appeared BT Openzone-H and BT fon. Tried to turn them off - failed. Logged in to BT found FON had been switched back on WITHOUT my permission. Switched it off again.
Found out couldn't disable in router. Then tried turning wireless off completely. Blue light went off (manual says that means wireless is off) but those AP's were still enabled - ie the home hub and manual are lying. Reckoned I would be sending a rather long letter to BT's MD and using tin foil to make an adhoc faraday cage to damp the wireless signals. Three hours later the BT AP's disappeared. Looks like I get no free minutes on BT openzone unless I enable FON - not what I signed up for.
Found out port 161 open (to the public internet not just BT techs), not happy about this. Clearly used to take control of the home hub and to switch FON on and off, God knows what else they can do with it . And an internet link capable of 80/20 and an insecure router taken over could be used to launch effective DDOS attacks etc. without the user knowing.
Completely understand that BT have to cater for people like the gormless students in their advertisement but I feel I've been missold. Now don't trust the home hub or BT at all. On the bright side now have a good legal defence against anything nasty appearing on my computer - I can just blame BT techs.
Posting here as a cautionary message for anyone who wants to know the lowdown - BT Infinity high speed but nasty. Next stage for me is to get the Draytek 2950 VDSL modem / router or similar to restore my control over my systems.

Hi All, just wanna have my rant about my BT experience.. having now been a customer for 6 months i still find it amazing that i stiil have glitches.. first of all.. having had the home hub installed for only a week it broke, ????? after numerous calls about this to the international customer services call centre ( how hard is that to talk and explain to these people ffs ) i finally got a replacement ( 2 weeks later i might add despite numerous different people promising it will be here within 2 working days )
after being without BB for that time was i still being billed?? i dont know because as yet i still cant view my online billing despite following the activation instructions on the e mail they sent on installation.
oh and while im at it did i also want the internet security package at the time of signing up for BT.. well of course I did...but alas and yet again after following all the instructions absolutely nothing ????
I would run the PC health check and there it is telling me my PC isnt protected???? again im i be billed for this ??? free for the first 3 months it says??? Norton now installed
so my rant is over.. all i can say is ROLL ON CONTRACT END

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Unable to send emails, new bt broadband customer e...

Main house pc getting error Prt 25 server error 554 error number0x800ccc6f
Have checked with this site regarding account connections - all seem ok.
Cannot send even single emails (having tried to send one to several recipients in the first instance) Can receive emails
Using windows xp and outlook express
Very frustrated - have checked settings with other computer (laptop) in household which is working fine
Can access and send emails through bt mail but of course, as a new user, I do not have the addresses there and anyways want to use outlook express
I would be very grateful for any help - it took the wife almost 2 hours over the phone to sort the laptop

See these links for help setting up your email
http://bt.custhelp.com/app/answers/detail/a_id/9962/session/L2F2LzEvdGltZS8xMzcxNTk1MTQxL3NpZC9pamx5...
http://bt.custhelp.com/app/answers/detail/a_id/6876/~/what-are-the-bt-yahoo!-mail-and-bt-yahoo!-prem...

Setting up a Apple Airport Extreme to work on the Telecom New Zealand Broadband network?

Has anyone had any success in setting up their airport extreme to work on the Telecom New Zealand broadband network without having to connect it to the modem which NZ Telecom supply?
Any advice and tips would be welcomed!

1. Since a "router" is needed next to the cable modem and before the ethernet switch, should we put the new Extreme in that basement location? Or, should we instead put the new Extreme somewhere on the main floor of the house (connected by ethernet) and leave the old one where it is?
Assuming the older Extreme is no older than Gen3 or Gen4 it is a perfectly adequate router for the speeds that cable will generally give you.
And therefore it is best to bridge the new AC extreme and use it upstairs via ethernet. That will then give you the best wireless in the most suitable area of the house.
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The apple docos on roaming are rather ancient..
Here is a post with newer info.
Setting Up Roaming - New AirPort Extremes and Utility
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Addition of new field to customer master data

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Hello,
Information about the latest enhancement technology to change the standard SAP funcionalities can be found here :
[http://help.sap.com/saphelp_nw2004s/helpdata/EN/94/9cdc40132a8531e10000000a1550b0/frameset.htm|http://help.sap.com/saphelp_nw2004s/helpdata/EN/94/9cdc40132a8531e10000000a1550b0/frameset.htm]
This technology is also included in ECC 6.0, you can add fields, add fields to screens, ...
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SDK: adding new value in custom fields

Hello,
I wanted to add new value in custom field of the resource table... I used this code (taken from SDK example) :
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List<CustomValue> customData = new ArrayList<CustomValue>();
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request.setObjectAlias("RESRCE");
request.setRef(handle);
customDataService.saveCustomData(request);
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I also tried using the ResourceDOService, using the setCustomData method, but same error...
Thanks

I'm using ME 5.2.2.2, sdk 5.0.1.8, for the moment locally on my laptop for development.
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com.sap.me.frame.domain.RequiredValueValidationException: class com.sap.me.domain.model.CustomFieldDOmodifiedDateTime
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Adding new fields in Custom Infotype

Hi,
I need to change some fields of Custom Infotype. But project is already gone live for 1 country. will making changes to infotype affect for existing live country?
Safe side....We are thinking Adding new fields in Custom Infotype. & displaying corresponding fields for countries in another tab
& hiding the old tab.
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Edited by: Sachin Thigale on Aug 23, 2010 7:04 PM
Edited by: Sachin Thigale on Aug 23, 2010 7:05 PM

Please search. Lot of Threads on this.
Follow these steps.
Go to Transaction PM01.
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8) Go back to the initial screen of PM01.
9) Click on u2018Allu2019 push button. It takes a few moments.
10) Click on u2018Technical Characteristicsu2019. Infotype list screen appears
11) Click on u2018Changeu2019(pencil) button
12) Select your Infotype and click on u2018Detailu2019 (magnifying glass) button
13) Give u2018T591Au2019 as subtype table
14) Give u2018T591Su2019 as subtype txt tab
15) Give your subtype field as subtype field
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17) Click on u2018Infotype Characteristicsu2019 u2026 Infotype list screen appears
18) Click on u2018Changeu2019 (pencil) button
19) Click on u2018New Entriesu2019
20) Enter your Infotype number and short text
21) Here we have to set different Infotype Characteristics as per the requirement. (Better open another session with some standard Infotypeu2019s infotype characteristics screen and use as the reference to fill yours)
22) Save your entries.
23) Now the Infotype is created and ready to use.
24) If you want to change the layout of the Infotype as per your requirementu2026
25) In the PM01 initial screenu2026Select u2018Screenu2019 radio button and give 2000 as the screen name, then click on edit.
26) In the next screen.. Select u2018Layout Editoru2019 and click u2018Changeu2019.
27) Screen default layout appearsu2026here you can design/modify the screen..change the attributes of the fields..etc.
28) Save and activate. (Donu2019t forget to u2018Activate at every level
i think u have to select CI_INCLUDE while enhanceing the Standrad Infotype
The above details are from the following link
Re: How to add fields in custom infotype and update its screens

Clicking noise coming form my new 27" iMac custom order (loaded machine) anybody having the same problem I mean this unit is a day old.

clicking noise coming form my new 27" iMac custom order (loaded machine) anybody having the same problem?
I mean this unit is a day old.

Hey lawrencefromsaskatoon,
Sounds like a HD issue. Take into an Apple retail store.
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It's Here! Experience the new My Verizon!!

You spoke. We listened.
Managing your wireless service is faster and easier check it out. Experience the new My Verizon.

This whole website is a mess. It MUST be run on a Tandy TRS 80 or something with a cassette tape drive. With voice and data and air card and all that I spend over $200 a month and I just wasted 1-1/2 hours of my life trying to upgrade my air card only to be told that "That selection is unavailable at this time"!
I finally called Verizon and talked to a really good guy who took care of my needs in about 8 minutes. You people need to take this whole website and delete it and start over. It would have been quicker, cheaper, and easier for me to get in my car and drive to a store to deal with Verizon than deal with this Toys'R Us attempt at a website.
I have seen Nigerian 409 scams put together better than this. Do you guys have a bunch of 3rd graders writing code for you or something?
We spoke and you listened?!? What the devil did you hear if this abortion is your answer? We don't want flashy graphics and cutesy "rate this page" crap - We want to do business! Act like adults who want to make money instead of an entertainment company! This ain't art class!

How can I link a new Sold-to Customer to an existing Credit Account?

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Linda Verding

There is no partner function available in the credit management. In the customer master in company code data you could link them using a previous account number.
PLS ASSIGN POINT TO SAY THANKS.

New Customer - Have had MISERABLE experience with Verizon service and Customer service

I am a brand new customer of Verizon Fios and so far I have zero good things to say about it. If it wasn't for the aggrevation of switching cable companies, I most definitely would go back to Comcast.
I moved into a new home in the middle of April. The previous owner had Verizon Fios in this house, so there was minimal installation that had to be done when I initially set up my cable. My house was pretty much empty at the time, so we had the TV's set up where we had a place to put it (upstairs, kitchen, and living room). We recently bought bedroom furniture, so we could now move the TV to where we initially wanted it, in our bedroom. However when we tried to hook it up to an outlet, no picture came though. This is when my awful experience with verizon customer service (or lack there of) began.
I took time out of my work day to call Verizon about this problem. I was on hold for about 30 mins until I actually heard a human's voice. He was unable to help me since I was not at home to unplug and plug things back in.
I called again when I was home, this time I was on hold for about 20 mins (wow)... the first person could not help me, so she transferred me to another department... put on hold for 35 mins.... this perosn couldnt help me either and they transferred me back to the SAME DEPARTMENT I WAS INITIALLY TRANSFERRED FROM.... put on hold for about 45 mins... finally i speak with someone that knows what they are talking about. Of course I have to go through all the same steps that I did the first time which did not work. As this person decides I need a technician, he begins to look up available dates... and then after an hour and 35 mins on the phone, it gets disconnected! I wait for 5 minutes to get a call back but I get NOTHING. I spent now 2 hours trying to deal with this and verizon doesnt even call me back when its their phone that gets disconnected? Thats terrible.
I call back after 10 mins and am put on hold right away (obviously).... after 25 mins of being on hold, shocker - the call is disconnected again.
That was enough for one day
I call back again the next day... same old thing... put on hold for 30 mins, talk to one person who cant help me, transferred to another department and put on hold for 20 more mins.
Finally with the tech department who says they are going to schedule a tech to come out to fix the problem but also mentioned they are going to charge me $55 for this! Are you kidding me?????? Verizon wastes about 4 hours of my life and busy day and then has the nerve to say they are going to charge me for it? I asked the person several times if I could speak with a manager or supervisor, they never let me. I asked multiple times and she just said that they wouldnt be able to help me and that the charge would stick.
I can't imagine that anyone would treat a brand new customer like this. I will not recommend Verizon to any one until I see some kind of help or REAL customer service from them.

I did call them this morning, and still on the phone.
I will say this - the reps are very friendly and do try to help in earnest. That's been my experience overall with Verizon. So in terms of the actual people, I give them an A+.
In terms of their system and how they process things, they get a big fat F. The very idea that I sent back a phone with accessories and their warehouse only registered the return of the phone pretty much says that there is something fishy going on there at the warehouse. And it took an hour to sort this out so far and counting.
The thing that bugs me about Verizon is how complicated it is to get everything straightened out.
Right now, they are trying to sort out the activation fee - I already have been charged one and now they are trying to figure out if i have to pay another one. Another 15 minutes just on that.
Everything has been resolved. Thankfully, Verizon's saving grace is that their reps are nice people.

Old DVR on a new installation -- Horrible Customer Service Experience

I have been a Verizon customer for less than 36 hours and I've already been berated by uninformitive customer service reps and been passed around to the point were I'm seriously considering going back to TW.
My "triple play" was connected yesterday and during the installatin I noticed I'm being given an old (6416) DVR. I know for fact that Verizon has been sending out and advertising new (7232) DVRs for a while now, and I'm paying the same price so I asked the Technician and was informed that they did not currently have any 7232 DVRs at their particular location but that this would be an easy fix if I just called 1 800 Verizon because Verizon would be more than happy to replace the DVR if I wanted to. That sounded simple enough so I let it go and didn't make a big fuss during the installation, but boy was I in for a surprise.
I spent a lot of time on the phone today. The first rep I spoke to on the phone had an insanely horstile attitude and asked me "What does it matter if the box looks like the old ones if it can record?" which is an obsurd question as we all know this is not about what the box "looks like". He then proceeded to get very insulting and condecending, telling me I should go online to upgrade, cutting me off to repeat the same instruction everytime I tried to tell him it's not possible to do so online (or atleast I don't know how). He would not let me speak to another represantative so I hung up.
I called again and I was told there is an "option" if I justlogged in to my Verison that lets me choose specific me which equipment I wanted and that there is nothing they can do. So I thanked the rep and headed online only to find out there is no such feature. While trying to figure out where to do this online I was prompted to Chat with an online rep for help so I did:
To my astonishment, the online rep informed me that there is no way to do this online and that I should call a local Verizon store. When I asked if he could please give me the address or the phone number of such store in New York City, he said he did not have that information!
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Hello Aj88
I sent you a private message to help you with your issue.
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^Jack

Suggest creat a new forum for Customer Service

The below is my shopping experience in Apple Online shop:
I order a new ipad to my freind as a gift on 11Aug2010. I just wanted to clarify the derivery date as my friend would leave HongKon from 24Aug.
Therefore,I have tried to contact HK Apple hotline and Courier(TNT), I kept calling them during 2.5 hours but no one pickup the phone or their lines were always busy. They just gave me some music and asked to wait unit it hang up. I visited their website, ask me to contact them via their ??HOTLINE?? I wasted my time and money(long distance calls).
I cant find any enquiry e-mail in your website and forum. Therefore I suggest to add a forum regarding Customer Service, as a pathform of us to discuss about your customer service.
finally, I am very disappointed about the service of HK Apple Shop, I will not order any products from your online shop if i need to wait for your delivery.
I would be gratful if you consider my suggestion.
Regards

Go to http://www.apple.com/orderstatus to monitor where your order is and how far it has gotten.

New lows of customer service by BT / Openreach.

Sequence of events:
1. Moved into new house.
2. Booked engineer visit (2 weeks wait).
3. Had to rebook engineer visit (another 2 weeks - my fault in this instance).
4. Took afternoon off work to meet engineer and provide access.
5. Engineer does not show up.
6. Rung BT to ask if engineer definately coming - informed yes, engineer is definately coming.
7. Received emails informing me phone and broadband accounts active.
8. Engineer does not show by end of day.
9. Another phone call to BT - "sometimes they activate remotely" - ok, so why no phone call that engineer visit not needed?
10. Phone line and broadband checked - no dial tone, no broadband.
11. Checked fault online, informed if fault is within my property would have to pay £99 for engineer. Fault is "close to my property" according to the online fault tool.
12. Another phone call to BT - notified Openreach will be informed of the situation.
13. Accounts are currently active (and charging!) despite no service.
14. My "order" has been closed, despite having NOT been properly completed by BT, meaning that I am now tied into a contract and cannot go to another provider. Based on this intital poor showing by BT, if this were an option believe me, I would take it.
If BT 'knew' that an engineer visit was not required, why was I not informed? I took time away from work, for God's sake.
Not impressed at all.

Just an update as where I am on this for anyone who is interested.
David the moderator got back to me and it was agreed that the charge would be removed from my bill. However it is four days later and the charge is still there. I appreciate all of David's help so far but unfortunately whatever system BT has in place to manage these issues isn't working. My bill is due in eight days time and if the charge is debited from my account then I will be taking BT to court.
Interestingly enough, no explanation has been provided as to why this utter shambles has even occurred, but judging by this recent article and some of the responses, I am fairly certain this type of thing is not uncommon.
http://www.theregister.co.uk/2013/03/12/bt_missed_appointments/
I have already commented my experience on the article but I think I will probably drop the author a note in case he wishes to do a follow up case study. There is clearly some interest in this.

Need experience on FORM Template for custom system development

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Terrible Transfer Experience - 10+ hours with bad customer service

I've been a Verizon Fios customer for 3 years. For the most part service has been good, though there were a few instances where I've lost internet and cable for no apparent reason for a few days here and there. However, my experience with Verizon Fios over the past few days has been a nightmare. I called Verizon a few weeks ago to tell them that I was moving from an apartment on the 5th floor of my building to an apartment on the 7th floor in the same building. Additonally, I wanted to sign a 2-year contract for phone, tv, and internet. This process went smoothily and my service to my old apartment was to be cut off on 8/10/2012 while the same day my new apartment went get the Triple-play deal on the same day (8/10/2012).
The day finally arrives and Verizon goes 1 for 2 by shutting off my old apartment service (at 6am no less) while not activating my new service. I was told that a servicemen was to be sent between 1pm-5pm. At 4:00pm I call Tech support to check on the status of my order, and they tell me that there are "engineering problems" in my building and there are not enough "ports" for my service, but that a technician is on his way; he's just running late. 6:30pm rolls in and still no contact from a technician or anyone. I call again, 45 minute wait, talk to another support person who tells me the techician is still coming; just running late. It's now 10pm and I call Tech support again. I get tossed around from department to department (Tech Support, Sales, Fiber-Optic installation) and finally I'm told that the "engineering problem" will be resolved in the morning 8/12/2012.
The next morning, 8/12/2012, 11am, no contact at all so I call Tech Support again, 35 minute wait. They now tell me that no technician will be coming out because there's a "serious engineering problem" and they try to schedule me for 8/16/2012. I say that's unacceptable, and that I need a technician out that day (8/12/2012). My customer support puts me on hold for 20 minutes, comes back on the phone, only to hang up on me. I stop trying to call Tech support, and head out of my building around 4pm and right in front of my building is a Fios technician. He says that he's there for another apartment! I ask him about the "serious engineering problems" they're having in my building. He has no idea what I'm talking about and when asked if he'd take a look at our apartments connection, he declines. So at this point, I know I've previously been lied to about my techinical issues and that they couldn't send out a technician until 8/16/2012.
Extremely frustrated, I call customer service tech support again, 45 minute wait, and I talk to Michele who tells me that my order is still pending (yea I figured that) but that it's in the system as only phone and TV, no internet! So it just keeps getting better! She fixes the order to reflect tv, phone, internet and and then connects me to Fios "elite" customer service, to reschedule my technician appointment, and to talk about compensation (first mention of this). I talk to Carolyn{edited for privacy} (SP?) at Elite customer service and she says she is talking to dispatch to get a technician out that day 8/12/2012. I get put on hold for 40 minutes and then Carolyn comes back on the phone to say that she'll give me a call back when a technician has been dispatched. I give her my cell number and say goodbye. Hours go by and no call back. I call back customer service, immediately ask for "elite" customer service. I get put in touch with Ms. C{edited for privacy}. I ask to be put in touch with Carolyn, but Ms. C{edited for privacy} has no idea who I'm talking about. I tell Ms. C{edited for privacy} my story (pretty angrily at this point). I request that she tell me the employee numbers of the people that have worked on my account the past couple of days so that I can make a formal complaint. Ms. C{edited for privacy} tells me my account has only been notated once (the 10pm call I made on 8/10/2012). Ms. C{edited for privacy} offers to reschedule my technican but offers first again 8/16/2012. I say no way, and then she offers me 8/12/2012. I accept reluctantly. I also inquire about the compensation Carolyn mentioned, and Ms. C{edited for privacy} says that she can't discuss that until installation is complete. Ms. C{edited for privacy} says she'll call me Monday (8/13/2012) to make sure installation went accordingly I ask Ms. C{edited for privacy} for a direct line of contact so I can call her. She gives me the number 443-436-3954. I ask her "Are you sure this is a direct line and I won't be on hold for 45 mintues". She says of course. Turns out this number is a voice mailbox number and doesn't put me in touch with anyone.
Sunday 8/13/2012 rolls around. Our techinican shows up on time (hallelujah!!). Lloyd, our technician, is the first Verizon Fios representative who's on top of his stuff. He quickly deduces that the "serious engineering problem" was simply that the people that lived in the apartment before us did not cancel their subscription. Therefore, they were taking up the "port" we needed for service. Lloyd does his job, and in under 2.5 hours. We have TV and internet, but no phone because Lloyd's technical support needs to do some things on their end.
So the tally at the end of this awful expereience:
1) 10+ hours of calling customer service, tech support, fiber optic installation, sales, and "elite" customer service.
2) Over 5 hours of wait time.
3) Spoke with 12-15 representatives with 3-4 different stories for my problem.
4) Complete failure of communication from Fios.
5) TV and internet installed 2 days late
6) Phone still uninstalled
7) Too many lies to count
I am debating if I should just switch at this point, but I'm not sure if Verizon will penalize me (like they haven't done enough already!) . Anyone know if there's a grace period at which to cancel without penalty? Also Moderators, can you please have someone from your "super duper elite" customer service call me cause this issue is still not resolves and I still need to file a formal complaint either with your corporate office or my state business bureau.
Exhausted,
Mike

Since we haven't heard back from you or have received a form submission as requested in your private support case, it appears assistance is no longer required. If you need any future help with your Verizon service, please make a post here on the forums so we can assist.
Anthony_VZ
**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

Experience as new BT broadband customer

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