New Customer - Have had MISERABLE experience with Verizon service and Customer service
I am a brand new customer of Verizon Fios and so far I have zero good things to say about it. If it wasn't for the aggrevation of switching cable companies, I most definitely would go back to Comcast.
I moved into a new home in the middle of April. The previous owner had Verizon Fios in this house, so there was minimal installation that had to be done when I initially set up my cable. My house was pretty much empty at the time, so we had the TV's set up where we had a place to put it (upstairs, kitchen, and living room). We recently bought bedroom furniture, so we could now move the TV to where we initially wanted it, in our bedroom. However when we tried to hook it up to an outlet, no picture came though. This is when my awful experience with verizon customer service (or lack there of) began.
I took time out of my work day to call Verizon about this problem. I was on hold for about 30 mins until I actually heard a human's voice. He was unable to help me since I was not at home to unplug and plug things back in.
I called again when I was home, this time I was on hold for about 20 mins (wow)... the first person could not help me, so she transferred me to another department... put on hold for 35 mins.... this perosn couldnt help me either and they transferred me back to the SAME DEPARTMENT I WAS INITIALLY TRANSFERRED FROM.... put on hold for about 45 mins... finally i speak with someone that knows what they are talking about. Of course I have to go through all the same steps that I did the first time which did not work. As this person decides I need a technician, he begins to look up available dates... and then after an hour and 35 mins on the phone, it gets disconnected! I wait for 5 minutes to get a call back but I get NOTHING. I spent now 2 hours trying to deal with this and verizon doesnt even call me back when its their phone that gets disconnected? Thats terrible.
I call back after 10 mins and am put on hold right away (obviously).... after 25 mins of being on hold, shocker - the call is disconnected again.
That was enough for one day
I call back again the next day... same old thing... put on hold for 30 mins, talk to one person who cant help me, transferred to another department and put on hold for 20 more mins.
Finally with the tech department who says they are going to schedule a tech to come out to fix the problem but also mentioned they are going to charge me $55 for this! Are you kidding me?????? Verizon wastes about 4 hours of my life and busy day and then has the nerve to say they are going to charge me for it? I asked the person several times if I could speak with a manager or supervisor, they never let me. I asked multiple times and she just said that they wouldnt be able to help me and that the charge would stick.
I can't imagine that anyone would treat a brand new customer like this. I will not recommend Verizon to any one until I see some kind of help or REAL customer service from them.
I did call them this morning, and still on the phone.
I will say this - the reps are very friendly and do try to help in earnest. That's been my experience overall with Verizon. So in terms of the actual people, I give them an A+.
In terms of their system and how they process things, they get a big fat F. The very idea that I sent back a phone with accessories and their warehouse only registered the return of the phone pretty much says that there is something fishy going on there at the warehouse. And it took an hour to sort this out so far and counting.
The thing that bugs me about Verizon is how complicated it is to get everything straightened out.
Right now, they are trying to sort out the activation fee - I already have been charged one and now they are trying to figure out if i have to pay another one. Another 15 minutes just on that.
Everything has been resolved. Thankfully, Verizon's saving grace is that their reps are nice people.
Similar Messages
-
i have had bad luck with computers laitly and have 5 pc allready authorised now i have a new one i cant authorise it so i can not access my itunes account can u deauthroise my pc from my accont so i can access it again
<Email Edited by Host>http://support.apple.com/kb/HT1420
-
I have a Moto G for Verizon Prepaid and my service ended so I bought a $35 card instead of the $50 one and my service went out in 2 days. Help?
You can't use a $35 card on that type of phone.
-
Please contact me at pra1949 (at) me (dot) com for any further contact I don not monitor the suelefriends (at) gmail (dot) com email.
I have had several iisues with my Apple ID accounts and spent many hours at the APPLE store in Richmond Va. getting them fixed. The technician was wonderful, patient and very knowlegeable, however he was not able to complete the task and said I needed to contact Apple support for the final step. During the process of fixing things I ended up with two APPLE ID accounts. my main accout is suelefriends (at) gmail (dot) com and the second account is "pra1949 (at) me (dot) com" I have most of my apps tied to the main account with only a few to the pra1949 account. I also have $25 worth of credit on the pra1949 account. Because of the two accounts it still makes updating apps very confusing and very cumbersome. I would like to have the two accounts merged so I end up with one account with all the money and APPS tied to it, that way I only need one password to update. I hope this is possible.
Paul Augsburger
<E-mails Edited by Host>These are user-to-user forums, you are not talking to Apple here and they don't monitor these forums - I've asked the hosts to remove yout account ids from your post.
In terms of combining accounts it's not currently possible to do so, nor to copy/transfer content from account to another. -
A lot of times when it crashes it gives an error when should send out the crash report - says it can't be sent, but this is the crash ID from 3 days ago - hope it will help. I also have the problem with the FlashGet extension. In previous version of Firefox it used to easily pick up the download, now it doesn't and I have to manually enter the link into FlashGet itself. I was always so happy with Firefox. Other browsers like Safari or Chrome just didn't do it for me, but now it's just impossible to work like that.
That message appears because your phone was hacked to unlock it in order to use it with the carrier you're now using. Updating software or restoring a hacked iPhone will re-lock it to the carrier it was originally locked to. You have two choices: re-hack it, or get it officially unlocked(only the carrier it is locked to can authorize such).
-
I just asked the questions above; do I need to ask them again? I got an Error: 6 Configuration warning when reinstalling PSE-11. The agent at Adobe said since it wasn't the latest version that he couldn't help me. He said to try the forum. So--anyone know what needs to be done to account for Error: 6?
First try:
Errors "Exit Code: 6," "Exit Code: 7" | CS5, CS5.5 -
Bad experience with Verizon Fios Internet and Customer Service
I had an extremely bad experience with Verizon Fios Internet service and I will never use Verizon again.
In August 2014, I called and installed the Verizon Fios Internet and phone bundle. I asked the customer agent several times if I will be charged anything before the installation of the Internet and phone service. She said, 'No, we will only start charging after the Internet and phone are installed at your apartment'. I went to the store and picked up the router and phone and installed it at home by myself. The router did not work. I called Tech support and they said it will take several days for another available agent to come and look into the issue. I decided to discontinue the service and closed the account that same night.
At the end of the month, I received a bill of $80 of activation fee for the internet service. Nothing was ever activated, my internet router did not work, and I got charged an activation fee for a service that I did not even start using. From August to December, I called customer service over 10 times and some of them said they will waive it while the others said it's a non-refundable activation fee. One lady said, 'Ma'am, the activation fee starts when you placed the order, the warehouse received it and packed the router in the boxes....' Isn't that ridiculous? If that's the case, please ask all your customer representative to say a clause before new customers open their account: Are you aware that you will be charged a non-refundable activation fee once you open the account regardless of whether or not you use the service or not.
So after 3 months (November 2014), I decided to get out of all these troubles and paid off my $80 activation fee. They put the bill in the collection agency and I called them and paid the overdue balance. Then in December 2014, I received a statement saying I have a $3.11 overdue balance. The collection agency told me that they will charge me for the whole activation fee and a $3 transaction fee for the transaction. So now Verizon came back and said I owed them the $3 because I paid the collection agency their transaction fee.
I am very disappointed and furious about the whole Verizon operating system. Charging a customer for an activation fee for a service s/he has not consumed or used does not make any business sense. In addition, they do not know how to coordinate with the collection agency on overdue bills. Give the customer a heads-up that they will be charged a transaction fee on top of the overdue balance, and that transaction fee does not count towards clearing the balance.
I have completely lost my confidence in Verizon albeit the many good feedback from my friends.Hi crystallau52,
Sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue. -
I had a terrible experience with Verizon's buy back program
I had a terrible experience with Verizon's buy back program of old iPhone's when you bought a new iPhone 6 or 6 Plus. The general manager did a very poor job of handeling the situation, where can I file a formal review or complaint?
Schneiderhanj
I'm very sad to hear about the less than stellar experience you encountered at one of our store locations! I definitely can make sure your feedback is lifted up. What happened? Which location did you visit?
RuthW_VZW
Follow us on twitter @VZWSupport -
i just got a new macbook pro, i had cs6 on my old macbook, i downloaded cs6 on my new computer today. When I open my illustrator files with vector images they appear blurry on the new computer. I have had this issue in the past and I don't
cnsst,
Are we talking Edit>Preferences>General>Anti-Aliased Artwork? -
Hi, I had recently purchased ipad3 and but obviously have been having issues with heating up and some minor issues with video playback etc. Apple has agreed to replace my device. I need help in deciding whether i should get a new ipad3 or opt for ipad2. Seller is willing to replace it with ipad2 as well..
Have also heard that the ipad3 revamped version is around along with the mini pad rumor..too much information - lot's of confusion pls helpLindsay,
Your iBookG4 is still a pretty awesome Mac. Like already said, it has the power to run Leopard, but it depends if you have an internal DVD drive.
Then I suppose you have to add up the cost of the OS, perhaps another 512MB RAM, iLife 08 and replacements for any favourite apps that you currently use (Leopard breaks a lot of stuff, but Intel breaks even more). Compare it to the cost of a new MacBook, which wil have all of that included and be 3-4x faster too.
It also depends on what you want to achieve with your iBook. My PMG4 still cuts it today, I still use it in preference to my new Mac Pro, It's about the same age as your iBook, and I'll only stop using it when it becomes "painfully" slow. My 1 year old son currently uses the Mac Pro (parts for a Mac Pro are easier to replace than those for a PMG4).
I think your choice is simple, if you can a cheap copy of Tiger, use that, it'll get your iPod Touch up and running. It came in DVD and 4 CD version (by request).
Leopard will work for you too but a lot of the best eye-candy requires quite a meaty graphics card and you may need a RAM upgrade and replacement software - OS9 Classic is not supported in Leopard. -
Miserable experience with replacement LG Fathom, that replaced defective TP2
Freezes
It does freeze.
Alarms don't work right
I use the alarms & those didn't work right. I had set 1 for 9:30 pm & 1 for 10 pm, The 10 pm one got up to 12 alarms--even though only 1 was set. Tech support wanted me to do a hard reboot but wasn't very thrilled about that as I would then have to reinstall software & re-set up linking & set up email all over again.
After awhile I turned off the alarms. But they still went off. I did check--they were turned off. & then it got so the 9:30 one would freeze the whole phone. I couldn't activate the buttons to make it stop or snooze---they didn't respond & the whole phone was frozen so I would have to reset.
Finally I deleted both alarms & set them up again. Working better, but again the 9:30 one has about 6 alarms that go off so I have to stop each one. I think one time I stopped all & the 10 pm one didn't go off. They are supposed to help remind me to start windiing down--the 9:30 one & then to seriously shut down the computer & get ready for bed.
Sometimes they don't seem to go off or accidentally get turned off.
Volume buttons can get bumped & turn to silen so calls missed
Another issue is that the volume up down buttons can get bumped. A while ago I was trying to set up a drs appt I think it was & was waiting for a call back. I finally called them back when I hadn't heard. I think they said they had tried to call. Later I saw that they had--4x but I discovered the volume was turned off so I missed those important calls. Not good.
The keyboard is not very nice.
Downgrade replacement for defective TP2
This was a replacement for my defective Touch Pro 2. I had paid for that top of the line phone, & in CA we have to pay sales tax on the full list price! Someone (obviously going by the specs, not actual usage) raved about how this phone was supposed to be so super. NOT. The list price was about half that of the TP2. It doesn't have the digital voice recorder the TP2 did, nor a lot of the HTC features that I liked & used like the automatic vibrate for appts that were listed as busy. & I really miss the way that I was able to set several cities up in world clock & then I could easily see what time it was & what the weather was. Nice when friends were in those ciities.
The keyboard on this is smaller & I keep getting periods in the middle of the sentence when typing emails which then makes the next letter a capital &makes it hard to read. It has 1 less row in the keyboard. The phone is smaller than the TP2, so easier to carry, but harder to see.
Someone called me on Thanksgiving & I didn't recognize the area code, but I was trying to answer & must have accidentally used the wrong slider so the call disappeared. Then there was some icon at the top, but it was so small I couldn't really tell that it was a voice mail indicator, so I didn't check until way late at night.
Verizon called this an upgrade--even though it was actually a replacement for a top of the line phone (the TP2 was a cool phone, if only it had worked well but it got so that it would randomly change orientation while I was trying to read an email, & it got so the backlight wouldn't always come on & sometimes even after pressing it multiple times) but I would call this a downgrade. While the processor is about 2x as fast as the TP2, it doesn't really work noticeably faster. I guess that's the winmob OS.
Win mobile issues
& of course then Microsoft did a # on users of WinMob 6.5 when they came out with Windows phone 7 which is totally incompatible. So phones that ran 6.5 can't run 7 & the software is incompatible. I had gotten it for busines where we had aps that needed 6.5.
It has been a miserable experience with both of these phones, when I bought the TP2 I went for the premium phone, planning to keep it for over 2 years. Instead it had multiple issues its 1st year which I put up with for months. Finally got the replacement Fathom, which again, Verizon kept calling an upgrade but its really a downgrade. I had paid for a top of the line phone, & got an inferior phone, smaller keyboard, & screen, less features & it doesn't work so well.
Are smart phones less reliable than regular cell phones?
I don't know if smart phones in general are less relaible than regular cell phones or what, but my experience has been very frustrating all the way. These are supposed to be productivity enhancers. Instead I've had way too many issues, & often tech support, while usually nice & trying to help, they didn't always know what they were talking about.
Want a reliable smart phone that does what it is supposed to do--feel ripped off
So I'm frustrated with this not very reliable phone & want to get a reliable phone. But I sure wasn't planning to have to buy a new phone this soon. My previous phone was a basic LG flip phone with speaker & no camera & that thing just worked so I kept it for about 5 years until I needed the win mob phone for biz. I no longer need it for that, & it isn't working very well, but I don't really want to spend the $ for a new phone right now.
Really frustrated with the bad experiences with both phones. I feel like I didn't get what I paid for & again I went for a top of the line phone, intending to keep it for several years, not expecting all the problems I've had with both phones. btw, the Fathom retail price was about half that of the TP2, even though the 2 yr agreement price was the same. but in CA we pay sales tax on the full retail.
I would like to be able to get another smart phone that is really reliable like an iPhone, but really wasn't planning on buying a new phone this soon.Greetings caatkins4,
When your phone is the lifeline to your job, it would be most frustrating to experience issues such as the ones you've described, especially if you do not have a back up in place for when things go wrong. All of our phones are tested to make sure they meet the manufacturer’s specifications before being sent out. It is regretful to hear that the refurbished Samsung Galaxy Note 3 you received may not have met these specifications once it was in your hands.
I was able to review your services when I located your Geek Squad Protection plan with the email address you registered with the forum. Unfortunately, at this time we would only be able to provide you with another replacement. It appears we've already created the service order necessary, and presently, it appears that a tracking number has been created for your replacement phone. It should ship soon if it hasn't already, as it sometimes takes up to 24 hours for UPS to update their shipping information.
I apologize if this is of any inconvenience to you. If you should have any questions, please feel welcome to reach out to me.
Respectfully,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message -
My experience with Verizon - Horrible - here's why
I had been a customer with Verizon Wireless since 2008. During my time as a customer, service was just ok but I always had service at my home (home office) and at my corporate office. Two of the most important places I needed service. That was until November of 2013 when service at my home and office was no longer consistent or available at all. I had an Android phone so I asked my wife what her service was like in both places since she had an i-phone. She experienced the same service problems. My wife and I both tried to work with Verizon to resolve the issue. Verizon's response..."I see our computer shows service in those areas so there should not be a problem." My wife and I continued to explain to them for 2 months that yes there once was service and then like a switch there was none. I don't care what the computer says there is NO service. Verizon would NOT send someone out to verify service despite requesting them to do so. After 2 months of frustration Verizon offered a solution "you can put a signal booster in your house for an additional $40 a month." I did NOT want to pay extra money to restore service where I once had it. This was a change in service on Verizon's end which created a hardship in me doing business so after two months we came to an agreement that we may cancel our contract and would not be charged for the remaining 4 months. My wife and I canceled our service and went with another provider. Following the cancellation we received a letter in the mail stating that we owed early termination fees! I called Verizon stating that I was assured that I would NOT be charged these fees. Verizon reassured me that was the case and that we needed to wait for the official bill before they could offer the credits. Our bill came...I called Verizon regarding the credits...they flat out LIED and said we do not have any record showing we were going to offer you credits. It has been a constant battle since then and they have now sent my bill to collections. Fed up with dealing with this almost a year later and trying to repair the damage Verizon has done to my credit score I agreed to pay the bill with a "pay for delete option". Verizon's refused. The collection agency then sends me a letter for a settlement offer of 65% of the amount owed. Before scheduling the payment I called Verizon to ensure that if I accept this offer that they would report that the account was "paid in full". Verizon said YES they would report the account as paid in full. I called back and schedule the payment for 1 week out. I DO NOT trust Verizon due to the flat out lies and deceptive way they handled my cancellation so the week gave me a chance to get the "paid in full" reporting status in writing. Once I requested this Verizon back peddled AGAIN and said they would not send the letter and when I pressed the issue they stated that the account would be reported as "settled for less then amount owed". This is VERY different in the eyes of future lenders so canceled my scheduled payment. Verizon CAN NOT BE TRUSTED for anything that they say. They will LIE and delete notes on your account to get things their way. If you choose to (or have to) do business with Verizon get EVERYTHING in writing. I STRONGLY RECOMMEND YOU DO NOT DO BUSINESS WITH VERIZON! THEY ARE THE WORST COMPANY I HAVE EVER DEALT WITH.
I could not have said it any better VERIZON WILL LIE WITHOUT RESERVATION. THEY ALTERED RECORDS IN CONNECTION TO AN ISSUE I HAD WITH THEM, THEY LIED REPEATEDLY, I KNOW THEY HAVE FLAGGED ME AS A 'PROBLEM CUSTOMER' AND WHEN I CALL THEY ADJUST THEIR TREATMENT OF ME ACCORDINGLY. CALLS MYSTERIOUSLY DROP WHEN TALKING TO REPS, THEY MAKE ME HOLD FOR EXTENDED PERIODS HOPING I WILL HANG UP. NO OTHER COMPANY I HAVE DEALT WITH LIES AS OFTEN OR IN AS MANY WAYS AS THIS COMPANY. THEIR INSOLENCE ONLY HARDENS MY RESOLVE, IF ONLY OTHERS WERE PERSISTENT BEEDS TO CALL UT ALAS. SOMEONE SOMEWHERE NEEDS TO CALL THEM ON IT ONCE IN AWHILE.
-
I bought my iphone from carephone warehouse, sim free and with no contract. 5 months down the line I had a problem with the phone and I booked a genius appointment, they swapped my phone and gave me a new phone but they locked my phone to tmobile!!! I now do not use tmobile and I have an iphone which is locked to tmobile!!! I bought an unlocked phone and apple have locked it!!! what can i do?
In response to this, Carphone Warehouse (and Phones4U) sell what is commonly referred to as "sim free" handsets - these are not the same as unlocked. Sim free handsets will automatically lock to the first network sim card that the phone is activated with, and that will be permanently. The only way to unlock the handset would be to go through the network (T-Mobile I understand) and request they unlock it for you. More than likely, there will be a charge as you are no longer a T-Mobile customer.
If you ever want to purchase a new unlocked iPhone, the only place you can buy one is from Apple directly. Any other place will most likely sell sim free handsets. -
I am feeling so ripped off right now. I have wanted a Mac for years and believed the hype about it's stability and I have had more trouble with this Imac 2011 than I have ever had with a pc. It locks up with several software products from APP store. I have already had to have a technician to look at it and really couldn't figure out what the deal was. I was told that the APP store software should give me no problems but the truth is that it locks up on the software. This machine is only 4 weeks old and I am using 37 g on a 1 T hard drive. There is no reason for it to be locking up. Also, when I try to use the help program, it always tells me that I am not connected to the internet even though I have used both the mail program and the browser with no problem just before that. I successfully used the help program on my pc lots of times. I did not need a $2000. plus machine to just get email. I just wanted to unload on somebody that might understand my pain and after checking out this site...I think there is a few of you out there.
I was told that the APP store software should give me no problems but the truth is that it locks up on the software.
The apps downloaded from the Mac App Store are written by third party developers, not Apple. If you have problems with those apps you need to visit the support area for their websites. Launch the App Store, locate the app name. You should see a support link.
when I try to use the help program, it always tells me that I am not connected to the internet even though I have used both the mail program and the browser with no problem just before that
Go to ~/Library/Preferences. Move the com.apple.helpviewer.plist file from the Preferences folder to the Trash. Restart your Mac, try the Help menu.
If you need help finding that file, hold down the Finder icon in the Dock then click: New Finder Window. From the menu bar top of your screen click: Go > Go to Folder. Type this in exactly as you see it here: ~/Library/Preferences/com.apple.helpviewer.plist That will take you right to that file.
(.plist) files stores information about a particular app or in this case, the Help viewer. Often times deleting the .plist file resolves the issue.
It's fine to "unload"... we understand that you expect your iMac to be stable but there are times when things go awry. That's why we have these forums so that you can you get help.
You may want to read up on how to repair the disk if necessary or reintsall Lion > OS X Lion: About Lion Recovery
Apple - Find Out How - Mac Basics
How to "switch" from PC to Mac > Apple - Support - Switch 101
I'm sorry you feel, "ripped off", but you are using the world's most advanced operating system and it may take some time to adjust to a new OS. http://developer.apple.com/technologies/mac/ -
new airport: can't get my macbook or my imac to join my wireless automatically, my other stuff still joins without problems but i have to join manually with the book and the imac ?? I've tried all the settings and every thing else I can think of.....
Running on Lion, never had a problem before until the old airport died and I replaced it.try connecting the device in _*recovery mode*_, then restore from your backup.
also, make sure [_*Apple Mobile Device Service*_|http://support.apple.com/kb/TS1567] is installed and started.
JGG
Maybe you are looking for
-
How to Search for Variable Name in an Apex Page
Hi, Whenever I am writing code and I need to remove a reference to a variable name, I just to a search and replace on the source. With Apex, is there a way to do that on the Apex page definition? I have click on every validation, process, report to c
-
Free Adobe reader 9.0
-
PhotoShop CS5 freezes when rendering 3d file into video
I'm running 10.6.6, 2.66 Gz Intel Core i7. Memory: 4 GB 1067 MHz DDR3. I've created several 3D animations that worked. Now, however, when I select Export > Render to Video, the scrub bar fills halfway and then stops. I've waited more than a half-hou
-
Live Type crashes every time I try to use the "Place" function.
Everytime I try to use the Place command and import a graphic, Live Type just shuts down. How do I fix this? Todd
-
[solved] cannot update because of full /var partition
hello, i have problems updating my packages, because my /var partition is full. Total Download Size: 253.57 MiB Total Installed Size: 1009.80 MiB Net Upgrade Size: -1949.50 MiB :: Proceed with installation? [Y/n] y error: Partition /var too full: 700