Experience with Air 4.0.0.1628 and ios 6

Dear developers, I was wondering if anyone has tested and had crashes when saving data with Air 4.0.0.1628 and ios 6.
During the last few days an app that has been available since August 2013 for download on Itunes started developing issues/crashes with saving data using shared objects. It may have always had these issues since I updated it using Air 4.0.0.1628 but I only detected it yesterday.
At first, I thought it may be due to low memory on the Ipad, but I was unable to replicate the failures/crashes on an IPAD with ios 7 and about 88 megabytes of free memory. I am currently using Air 4.0.0.1628 and flash pro cs6.
Unfortunately, I no longer have access to the IPAD that the app was crashing on and cannot do further testing on it, but it had ios 6 installed in it.
Thanks
Justin

I'm not implying that the server/Facebook way is to work around the lack of local storage - just that it happens to help in this situation (and any where, for example, the app is reinstalled or the user moves to a new device etc).
Also, it's not just to help work around the SO problem It's also for the complete social implementation, right (virallity, FB game API etc) For that, I don't mind including the ANEs and all that jazz.

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Hi c3 cyber club,
Unfortunately FormCentral and Echosign are two different services and forms created in Forms central can only be submitted via and to Forms Central.
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Importing video with sound to GarageBand 2.0 and iOS 7.0.4

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Photoshop CS5 system requirements
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Intel® Pentium® 4 or AMD Athlon® 64 processor
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As I mentioned, I'm a newbie to designing for iOS. Here's the code I have at the moment, but I don't even know where to begin for what I mentioned above.
<html>
<head>
<meta content="yes" name="apple-mobile-web-app-capable">
<meta content="text/html; charset=UTF-8" http-equiv="Content-Type">
<meta content="minimum-scale=1.0, width=device-width,
maximum-scale=0.6667, user-scalable=no" name="viewport">
<link href="css/style.css" rel="stylesheet" media="screen"
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<link rel="apple-touch-icon" href="image.png">
<link rel="apple-touch-startup-image" href="startup.png">
<script src="javascript/functions.js" type="text/javascript"></script>
<title>Interventions</title>
<meta content="keyword1,keyword2,keyword3" name="keywords">
<meta content="An easy way to record clinical interventions in
practice" name="description">
<script type="text/javascript">
var todaysDate=new Date()
</script>
</head>
<body>
<div id="topbar">
<div id="title">Clinical Interventions</div>
</div>
<div id="content"><span class="graytitle">Today's Date:</span> <span
class="graytitle"><br>
<ul class="pageitem">
<li class="select">
<select name="month" size="1">
<optgroup label="Month">
<script type="text/javascript">
monthText = ['January','February','March','April','May','June','July','August','September', 'October','November','December'];
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if(optionMonth==todaysDate.getMonth())
document.write("<OPTION value=" + monthText[optionMonth] + " SELECTED>" + monthText[optionMonth]);
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document.write("<OPTION value=" + monthText[optionMonth] + ">" + monthText[optionMonth]);
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</select>
<span class="arrow"></span></li>
<li class="select">
<select name="day" size="1">
<optgroup label="Day">
<script type="text/javascript">
for (optionDay=1; optionDay <= 31; optionDay++)
if(optionDay==todaysDate.getDate())
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</select>
<span class="arrow"></span></li>
<li class="select">
<select name="year" size="1">
<optgroup label="Year">
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</select>
<span class="arrow"></span></li>
</ul>
Type of Intervention:</span>
<ul class="pageitem">
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name="Interaction Type" value="A" type="radio"></li>
<li class="radiobutton"><span class="name">Incorrect Dosage</span><input
name="Interaction Type" value="B" type="radio"></li>
<li class="radiobutton"><span class="name">Incorrect Medication</span><input
name="Interaction Type" value="C" type="radio"></li>
<li class="radiobutton"><span class="name">Inappropriate Dosage
Form</span><input name="Interaction Type" value="D"
type="radio"></li>
<li class="radiobutton"><span class="name">Suspected Adverse
Effect</span><input name="Interaction Type" value="E"
type="radio"></li>
<li class="radiobutton"><span class="name">Other</span><input
name="Interaction Type" value="F" type="radio"></li>
</ul>
<span class="arrow"></span> <span class="name"><br>
<br>
<ul class="pageitem">
<li class="checkbox"><span class="name">Issue Resolved?</span><input
name="checkbox" type="checkbox"> </li>
</ul>
<ul class="pageitem">
<li class="checkbox"><span class="name">Follow Up Required?</span><input
name="checkbox" type="checkbox"> </li>
</ul>
<ul class="pageitem">
<span class="graytitle">Specific Details:<br>
</span> <span class="graytitle"><textarea style="width:
200px; height: 150px;" name="TextArea" rows="4"></textarea>
</span>
</ul>
<ul class="pageitem">
</ul>
</span></div>
<div id="footer">

<a class="noeffect" href="http://snippetspace.com">iPhone site
powered by iWebKit</a></div>
</body>
</html>
Ideally, I'd like to add a print/email button type thing to the end which basically just allowed a screen shot of whats been selected to be emailed to the pharmacist. Again, sorry for the ignorance with this.

Why doesn't air drop work between osx and iOS?

Air drop doesn't work between my MacBook and my ipad.

It is not designed to work that way. AirDrop in iOS only works with other iOS devices, not Macs.
Note: AirDrop for iOS supports only iOS 7 devices. You cannot use AirDrop on iOS to share with OS X, and OS X users can't use AirDrop to share with iOS devices.
copied from here.
http://support.apple.com/kb/ht5887

NME-NAM with Cisco Prime 5.1.2 and IOS Firewall

Hello,
I have installed and configured the Cisco NME-NAM with Prime 5.1.2 and have access to the NAM via a web browser. It is not picking up any data even though I havew configured the following:
internal data source
network site 10.10.16.0/20
All reports show "No data for selected time interval"
I am running IOS 15.1 on a 2811 with IOS firewall enabled.
Do I need to create a FW rule to allow traffic to be monitored by the NME-NAM?
Thank you,
Matthew

Hi rajeeshp,
Currently I am not allowed to upgrade it because of internal procedures involved in upgrading a specific piece of software (obtaining permissions from various departments). Is it free to upgrade from 1.2 to 1.3 or there is a specific charge for that.
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Problem with bose sound dock 2 series and iOS 5.1.1

Hi everyone i just bought a bose sound dock 2 series,is made for iphone 4 and 4s but with ios 5.1.1. but doesnt work..how could be possible?Dock is ok but i cant hear the music from my iphone 4!!I spent 400 euro!!!
Please help me!!!
Thanks in advance

From what I have read on this discussion boards so far, it sounds as though Bose was using the 12v firewire charging circuit on there Sound Dock and not the recommended 5v charging circuit that Apple told all of its licensed accessory manufactures to start using,when Apple changed the syncing of iPods from firewire to USB2, a few years ago.
The firmware update has now enforced charging via the 5v circuit and those manufactures that ignored Apple specifications, are now faced with end users, asking those manufactures for a fix, (not Apple.) This has been a well known road map between the accessory manufactures and Apple, for at least 3 to 4 years now.
Here's the funny part, even apples own HiFi system breaks there own rules and doesn't charge, you would think they would follow there own guidelines, wouldn't you?

Strange issue with 3.6.3 VPN Client and IOS firewall

I'm able to establish a VPN connection from the VPN Client to the e0/0 interface of the IOS FW/VPN router and pass encrypted traffic.
Whenever I initiate a connection to something on the "Internet" from the LAN (e0/1) of the router, a temporary ACL entry is added to ACL 103 as it should be and I'm able to get out on the Internet from the internal LAN; however, I immediately lose my VPN connection from my PC Client when IOS FW adds those temporary "return entries".
Router is running 12.2(13)T.
Anyone else having issues like that? I've looked everywhere on cisco.com and elsewhere but I don't see anyone having a similar issue.
You Cisco gurus have any thoughts?
Thanks,
Jamey
Config below:
jamey#wr t
Building configuration...
Current configuration : 3947 bytes
! Last configuration change at 16:27:03 GMT Wed Jan 22 2003 by jdepp
! NVRAM config last updated at 00:14:38 GMT Wed Jan 22 2003 by jdepp
version 12.2
service timestamps debug datetime msec
service timestamps log datetime msec localtime show-timezone
service password-encryption
hostname "jamey"
no logging buffered
no logging console
username XXXX password 7 XXXXX
clock timezone GMT 0
aaa new-model
aaa authentication login tac local
aaa session-id common
ip subnet-zero
no ip domain lookup
ip inspect name myfw ftp
ip inspect name myfw realaudio
ip inspect name myfw smtp
ip inspect name myfw streamworks
ip inspect name myfw vdolive
ip inspect name myfw tftp
ip inspect name myfw rcmd
ip inspect name myfw tcp
ip inspect name myfw udp
ip inspect name firewall http java-list 3
ip audit notify log
ip audit po max-events 100
crypto isakmp policy 3
encr 3des
hash md5
authentication pre-share
group 2
crypto isakmp nat keepalive 20
crypto isakmp client configuration group XXXX
key XXXXXXX
dns x.x.x.x
domain xxx.com
pool ipsec-pool
acl 191
crypto ipsec security-association lifetime kilobytes 536870911
crypto ipsec security-association lifetime seconds 86400
crypto ipsec transform-set foxset esp-3des esp-md5-hmac
crypto dynamic-map dynmap 10
set transform-set foxset
crypto map clientmap client authentication list tac
crypto map clientmap isakmp authorization list XXXXX
crypto map clientmap client configuration address respond
crypto map clientmap 10 ipsec-isakmp dynamic dynmap
interface Loopback10
description just for test purposes
ip address 172.16.45.1 255.255.255.0
interface Ethernet0/0
description "Internet"
ip address x.x.x.x 255.255.255.224
ip access-group 103 in
ip inspect myfw out
no ip route-cache
no ip mroute-cache
half-duplex
crypto map clientmap
interface Ethernet0/1
description "LAN"
ip address 192.168.45.89 255.255.255.0
no ip route-cache
no ip mroute-cache
half-duplex
ip local pool ipsec-pool 192.168.100.1 192.168.100.254
ip classless
ip route 0.0.0.0 0.0.0.0 Ethernet0/0
no logging trap
access-list 3 permit any
access-list 103 permit ip 192.168.100.0 0.0.0.255 any log
access-list 103 permit icmp any any log
access-list 103 permit udp any eq isakmp any log
access-list 103 permit esp any any log
access-list 103 permit ahp any any log
access-list 103 permit udp any any eq non500-isakmp log
access-list 103 permit tcp any any eq 1723 log
access-list 103 permit udp any any eq 1723 log
access-list 103 deny tcp any any log
access-list 103 deny udp any any log
access-list 191 permit ip 192.168.45.0 0.0.0.255 192.168.100.0 0.0.0.255
access-list 191 permit ip 172.16.45.0 0.0.0.255 192.168.100.0 0.0.0.255
radius-server authorization permit missing Service-Type
call rsvp-sync
line con 0
line aux 0
line vty 0 4
exec-timeout 0 0
password XXXXXX
line vty 5 15
end
Some debugging info:
At this point, my VPN PC is successfully connected to the e0/0 VPN router and assigned IP of 192.168.100.2. It is running constant pings to 192.168.45.67 and 172.16.45.1 (172.16.45.1 is a loopback on the router for testing), 192.168.45.67 is a host on the internal network.
.Jan 22 01:27:38.284: ICMP type=8, code=0
.Jan 22 01:27:38.288: IP: s=192.168.45.67 (Ethernet0/1), d=192.168.100.2 (Ethern
et0/0), g=192.168.100.2, len 60, forward
.Jan 22 01:27:38.288: ICMP type=0, code=0
.Jan 22 01:27:38.637: IP: s=192.168.45.145 (Ethernet0/0), d=255.255.255.255, len
40, access denied
.Jan 22 01:27:38.637: UDP src=2301, dst=2301
.Jan 22 01:27:38.641: IP: s=192.168.45.145 (Ethernet0/1), d=255.255.255.255, len
40, rcvd 2
.Jan 22 01:27:38.641: UDP src=2301, dst=2301
.Jan 22 01:27:38.761: IP: s=<VPN PC CLIENT> (Ethernet0/0), d=<VPN ROUTER E0/0 INTERFACE> (Ethern
et0/0), len 112, rcvd 3, proto=50
.Jan 22 01:27:38.765: IP: s=192.168.100.2 (Ethernet0/0), d=172.16.45.1, len 60,
rcvd 4
.Jan 22 01:27:38.765: ICMP type=8, code=0
.Jan 22 01:27:38.765: IP: s=172.16.45.1 (local), d=192.168.100.2 (Ethernet0/0),
len 60, sending
.Jan 22 01:27:38.765: ICMP type=0, code=0
.Jan 22 01:27:39.282: IP: s=<VPN PC CLIENT> (Ethernet0/0), d=<VPN ROUTER E0/0 INTERFACE> (Ethern
et0/0), len 112, rcvd 3, proto=50
.Jan 22 01:27:39.286: IP: s=192.168.100.2 (Ethernet0/0), d=192.168.45.67 (Ethern
et0/1), g=192.168.45.67, len 60, forward
.Jan 22 01:27:39.286: ICMP type=8, code=0
.Jan 22 01:27:39.286: IP: s=192.168.45.67 (Ethernet0/1), d=192.168.100.2 (Ethern
et0/0), g=192.168.100.2, len 60, forward
.Jan 22 01:27:39.290: ICMP type=0, code=0
.Jan 22 01:27:39.763: IP: s=<VPN PC CLIENT> (Ethernet0/0), d=<VPN ROUTER E0/0 INTERFACE> (Ethern
et0/0), len 112, rcvd 3, proto=50
.Jan 22 01:27:39.767: IP: s=192.168.100.2 (Ethernet0/0), d=172.16.45.1, len 60,
rcvd 4
.Jan 22 01:27:39.767: ICMP type=8, code=0
.Jan 22 01:27:39.767: IP: s=172.16.45.1 (local), d=192.168.100.2 (Ethernet0/0),
len 60, sending
.Jan 22 01:27:39.767: ICMP type=0, code=0
.Jan 22 01:27:40.283: IP: s=<VPN PC CLIENT> (Ethernet0/0), d=<VPN ROUTER E0/0 INTERFACE> (Ethern
et0/0), len 112, rcvd 3, proto=50
.Jan 22 01:27:40.287: IP: s=192.168.100.2 (Ethernet0/0), d=192.168.45.67 (Ethern
et0/1), g=192.168.45.67, len 60, forward
.Jan 22 01:27:40.287: ICMP type=8, code=0
.Jan 22 01:27:40.287: IP: s=192.168.45.67 (Ethernet0/1), d=192.168.100.2 (Ethern
et0/0), g=192.168.100.2, len 60, forward
.Jan 22 01:27:40.291: ICMP type=0, code=0
.Jan 22 01:27:40.596 GMT: %SEC-6-IPACCESSLOGNP: list 103 permitted 50 216.16.193
.52 -> <VPN ROUTER E0/0 INTERFACE>, 222 packets
.Jan 22 01:27:40.596 GMT: %SEC-6-IPACCESSLOGP: list 103 permitted udp 216.16.193
.52(500) -> <VPN ROUTER E0/0 INTERFACE>(500), 16 packets
here is where I initiate a telnet connection to a host 2.2.2.2 (a dummy host on the "Internet")
from a host on the internal side (LAN) (192.168.45.1)
.Jan 22 01:27:40.600: IP: s=192.168.45.1 (Ethernet0/1), d=2.2.2.2 (Ethernet0/0),
g=2.2.2.2, len 44, forward
.Jan 22 01:27:40.600: TCP src=38471, dst=23, seq=953962328, ack=0, win=4128
SYN
.Jan 22 01:27:40.764: IP: s=<VPN PC CLIENT> (Ethernet0/0), d=<VPN ROUTER E0/0 INTERFACE> (Ethern
et0/0), len 112, rcvd 3, proto=50
here is where by VPN connection breaks
.Jan 22 01:27:40.768: IPSEC(epa_des_crypt): decrypted packet failed SA identity
check
.Jan 22 01:27:41.285: IP: s=<VPN PC CLIENT> (Ethernet0/0), d=<VPN ROUTER E0/0 INTERFACE> (Ethern
et0/0), len 112, rcvd 3, proto=50
.Jan 22 01:27:41.285: IPSEC(epa_des_crypt): decrypted packet failed SA identity
check
.Jan 22 01:27:45.773: IP: s=<VPN PC CLIENT> (Ethernet0/0), d=<VPN ROUTER E0/0 INTERFACE> (Ethern
et0/0), len 112, rcvd 3, proto=50
.Jan 22 01:27:45.777: IPSEC(epa_des_crypt): decrypted packet failed SA identity
check
.Jan 22 01:27:46.774: IP: s=<VPN PC CLIENT> (Ethernet0/0), d=<VPN ROUTER E0/0 INTERFACE> (Ethern
et0/0), len 112, rcvd 3, proto=50
.Jan 22 01:27:46.774: IPSEC(epa_des_crypt): decrypted packet failed SA identity
check

Ok..I found the bug ID for this:
CSCdz46552
the workaround says to configure an ACL on the dynamic ACL.
I don't understand what that means.
I found this link:
http://www.cisco.com/en/US/products/sw/secursw/ps2138/products_maintenance_guide_chapter09186a008007da4d.html#96393
and they talk about it, but I'm having a hard time decoding what this means:
"To specify an extended access list for a crypto map entry, enter the match address crypto map configuration command. This access list determines which traffic should be protected by IPSec and which traffic should not be protected by IPSec. If this is configured, the data flow identity proposed by the IPSec peer must fall within a permit statement for this crypto access list. If this is not configured, the router will accept any data flow identity proposed by the IPSec peer. However, if this is configured but the specified access list does not exist or is empty, the router will drop all packets."

Ios 7.0.6 icon gray installation AIR 4.0.0.1628

Problem Description:
when i try to install an app in ios 7.0.6 the icon remains gray and does not install
Steps to Reproduce:
update your ios device to 7.0.6 and try to install an app created with adobe air sdk, i have already tried with AIR 4.0.0.1628 and AIR 13.0.0.55 beta
Test Configuration:
adobe AIR 4.0.0.1628, iPad 3, iOS 7.0.6, Flash Professional CC

well I am answering myself......
after Updating Itunes to 11.1.4.62 too , I startet sync again and Itunes decided itself to sweep the Ipone and restore the BACKUP.
that wil take a while ....
Michael

Embed + compiler define works different with air 3.7+ comparing to 3.5

Hello.
I've noticed that new compiler works differently when using construct Embed with conditional compilation (comoiler define option).
It looks like new compiler always embeds files in output swf even if Embed construct is used in dead code. Here is full example:
package {
import flash.display.MovieClip;
public class Main extends MovieClip {
    CONFIG::FOO {
      [Embed(source="foo.mp3")]
      public static var MusicTrack: Class;
    CONFIG::BAR {
      [Embed(source="bar.mp3")]
      public static var MusicTrack: Class;
I have 2 files: foo.mp3 (~2MB) and bar.mp3 (~2.3MB). I want to embed only one of them defining CONFIG::FOO as true and CONFIG::BAR as false.
When I compile it using AIR 3.5 with following command I get (as expected) file with size ~2.0MB:
/opt/adobe_sdks/flex_sdk_4.6_AIR_3.5/bin/mxmlc -compiler.source-path . -swf-version 14 -define=CONFIG::FOO,true -define=CONFIG::BAR,false -o Main.swf -- Main.as
/private/tmp/bug/Main.swf (2030814 bytes)
But when I use newer AIR sdk (I tried with 3.7, 3.8 and 4.0 beta) I'm getting file with size ~4.3MB.
/opt/adobe_sdks/AIR_4.0/bin/mxmlc -compiler.source-path . -swf-version 14 -define=CONFIG::FOO,true -define=CONFIG::BAR,false -o Main.swf -- Main.as
4328386 bytes written to /private/tmp/bug/Main.swf in 9,634 seconds
Is it expected behaviour? Is there any chance that new compiler will work in this case the same as older one?

Another difference I encountered is that using compiler definition directly in Embed construction doesn't work. Here is example:
public class Assets {
[Embed(source=CONFIG::MUSIC_MP3_PATH)]
public static var MusicTrack: Class;
Then I pass option to the compiler:
-define=CONFIG::MUSIC_MP3_PATH,"'sfx/music.mp3'"
With AIR 3.5 SDK it works fine. With AIR 3.7, 3.8 and 4.0 beta I'm getting file which is smaller in size (by mp3 file size) and when running I get error: TypeError: Error #1007: Instantiation attempted on a non-constructor. (when it tries to create new instance of MusicTrack).

With my iPhone 3GS and iOS 6 no problem a home with my WLAN. But now with my new iPhone 5 and iOS 6 no access to my WLAN at home. What can I do?

With my old iPhone 3GS and iOS 6 no problem a home with my WLAN. But now with my brand new iPhone 5 and iOS 6 no access to my WLAN at home. What can I do?

check to see if there is a firmware update for your router. There are also lots of troubleshooting steps you can take in this article
http://support.apple.com/kb/TS1398

Considering Lenovo For First Time, Others Experience with K410 and K330B

Hi everyone I am shopping for a new desktop. My 7 year old Dell Dimension 4700 died and am now shopping. I am looking to spend around $300 which I know is a pretty basic machine but for my needs(web surfing,quicken, word processing,low graphic games,burning dvds,listening to cds) that should be fine.
I like the flexibility that my Dell had with both DVD burner and CD rom drives and have wanted to have a second hard drive on whatever I end up with so I can separate the OS from the data.
From my researching it seems that my best options are either a refurb Ideacenre K410 or K330B which I've seen on the Lenovo outlet website listed for $281 and $287 respectively ) I don't hink Dell is what it used to be and the Hp's at this price seem to be very basic in terms of the MB used.
Otherwise I'm considering building my own as I have a brand new 400w ps, a barely used ATA drive(which I know would need an adapter),a still functioning SATA HD,a functional DVD burner and CDROM.Would need to buy mb,cpu,case, fan and basic sound card. But with a copy of windows 7 it is easily at least at $300 so it makes wonder if one of the above Lenovos is a better option.
I have read different things about Lenovo support and reliability so I'm not sure what to think.
So my questions are what are others experiences with these 2 desktops and also how reliable has your Lenovo been.Also others experience with refurbs would be helpful.
Sorry this is so long but I could really use help.
Thanks

LenovoDad wrote:
Yes, I also uninstalled Diskeeper.
Like Centex, I'm curious why you did that? It doesn't sound like you chose to install an alternate like PerfectDisk instead.
Re the data partition you mention, Lenovo tried that with the ideaPad with somewhat mixed results on their first effort. Perhaps an improved version will be available in the future.
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Jane
2015 X1 Carbon, ThinkPad Slate, T410s, X301, X200 Tablet, T60p, HP TouchPad, iPad Air 2, iPhone 5S, IdeaTab A2107A, Yoga Tablet, Yoga 3 Pro
I am not a Lenovo Employee.
I AM one of those crazy ThinkPad zealots!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

Does any one have experience with Painter X3 + MacBook Air

I planned to buy macbook air for using the painter x3 but I really don't know about performance on MacBook Air.
or Do I really need to switch to macbook pro ?
any suggestion please..

So the answer to your extremely vague query is Yes, some users have experience with OpenOffice.
Now Zoom in on EXACTLY the issues that are on your mind, and post them here.

T500 Problems and experiences with Lenovo's technical support / EZServ

After some issues and numerous calls to Lenovo's Technical Support, I just thought I would share my experiences here.
First off, I currently own a ThinkPad T500, which was designed to be a replacement for my older ASUS laptop.
While the ASUS laptop is still running okay, I have had a hard time trying to get the company to properly warranty the laptop. (they would make falsified claims that nothing is wrong with the laptop, so that they would not have to replace any parts - and when they do replace parts, they would simply create another problem and totally ignore the described problem.) The experiences were so stressful and disgusting such that I am sick of arguing with the company any further. My decision on the ThinkPad was based on that IBM/Lenovo is designed to serve business class customers and theoretically should have "business-class support". For this very reason, I have added the best warranty service they was offered to me at the time (3yr onsite + accidental). I am just guessing at that time I just wanted to get away from small companies and go to a company that would back their customers' laptops.
As soon as I got my hands on a T500, however, I have noticed that something is wrong with the card reader. Apparently the reader on the machine would not read SDHC cards (it does read SD cards, however.) This is a problem because I only use SDHC cards and the machine was not able to read any of them. As the card reader controller is manufactured by the same manufacturer (Ricoh) and my older ASUS laptop was able to read SDHC cards, I thought something odd was going on with my machine. This was also based on the evidence that other T500 owners were able to read SDHC just fine.
In addition to the card reader, I was also having troubles in which the machine would freeze whenever Nero Burning ROM (a CD/DVD authoring software) is used.
My first support call to Lenovo was not that pleasant, given that I was placed on hold for 20 minutes when the rep was looking up specs for SHDC compatibility. The rep also said that they would not troubleshoot 3rd party software and would not help me on the issue. I was also told that I should also call back during "regular business hours (apparently until 5pm EST, or 2pm PST (my time)" (despite that the technical support hotline is open 24/7) so that a supervisor can handle my case. This makes it very difficult for me to get to someone with any authority as I am usually busy throughout the day until late afternoons (~4pm PST -> 7pm EST).
Nevertheless, my second call to Lenovo was much more pleasant. The rep handled my case in a timely fashion and promptly provided replacement parts indicated by my problem. (Onsite motherboard replacement for the card reader, and a separate shipment for the DVD-RW drive). Turns out that the motherboard replacement did fix the SDHC issue, although the freezing problem was not caused by hardware failures, but rather a faulty driver that was corrected after Lenovo released an update months later on the Intel SATA controller drivers.
Five months later, after having to use a broadband WWAN card for my work, I also started to notice there is something wrong with the broadband WWAN card. The card used is the Ericsson F3507g card (or the AT&T broadband WWAN option). Not only would the connection be very flaky, it would also drop connections fairly frequently. It seems that a SIM card pull to another card would result in a perfect connection and ever since I have been using an addon card instead to use the Internet. When I confronted Lemovo with the problem, the experience was worse than the first one. I have made at least six service calls to Lenovo and everytime the reps will waste my time with basic troubleshooting which I told them repeatedly that I have already done (I have even reinstalled the OS but it seems that it does not matter to the reps). Here are some things that are repeated over and over:
1) Can you uninstall the Power Manager Driver and the Wireless WAN drivers and reinstall them?
2) Can you go on to our website and download the WWAN drivers (document ID: MIGR-70000 - I even remembered this number since it was repeated so many times) - and the Power Manager Driver and reinstall it?
3) Can you go to Device Manager (the rep would go step by step to it even though I told him I already know how to get there), and see if there are any "bangs" (exclamation marks) on any of the devices?
4) Since you were able to connect to the AT&T network, then from the hardware standpoint there is nothing wrong with your card. This indicates there is a software configuration or a driver problem. (I have been trying to acquire the latest drivers but what I have was already the latest)
5) Since your card could connect to the network, you should contact your provider for help. (AT&T blames it on the card)
6) I'm sorry but there is nothing I can do to help you. You should contact your provider about the card (despite that I acquired the card from Lenovo and not from them)
7) Are you sure that your card is activated properly? It doesn't show in our systems that the card has been activated properly. You will need to call both AT&T and the Lenovo activation hotline (whatever this is) to have your card work properly. (I have never heard of this before)
Despite telling these reps I have an addon card that works perfectly and that I have done all the basic troubleshooting already, none of them are really willing to give me a replacement card. They would either request that I send my computer back to the depot (which I do not want to do since I use this laptop everyday and that's why I have onsite warranty), fail to help me, or transfer me to someone else that makes me do all the troubleshooting all over again. (Every call I made to Lenovo can be said to be composed of at least 20 minutes of basic troubleshootings with the end result of not being able to help)
After having the case escalated to a team leader, I was told that someone would give me a call within a few hours since their team leader is with another customer. Result? No callbacks. Not within a day, nor two.
Called Lenovo again, they apologized, but samething happened - supervisor on the line - promised another callback by a supervisor - but nothing, nada!
Called Lenovo a third time - was again told the same thing, but I am not falling for that anymore - the rep finally agreed to give me a replacement, as well as as to send out a technician that would fix the LCD cover that is starting to get loose on one side.
At that time, I was so frustrated and this reminds me of the pain I have went through with my old ASUS laptop and their grumpy customer service. It just seems to me that it has to be that difficult to have anything resolved or fixed. (What is especially frustrating is that the basic reps do not have any authority to make any decisions, 90% of the time I will need to be transferred to a supervisor of some sort before my case can be handled successfully - which is hard at times given that I only have until 2pm PST to call them)
Received replacement, but did not fix issue. I have noticed that the GPS (which was part of the WWAN card) also has problems getting adequate signals for a 3D Fix. I have once again called Lenovo, this time raising the concerns with the GPS and seeking for help. Along with the basic troubleshooting, here is what Lenovo has to say about the GPS issue which frustrates me even more:
1) uh, G..P..S? what GPS? (most reps I call say this, shows me that they either don't know what a GPS is or know that there is a dedicated GPS builtin on the Ericsson module. Perhaps they don't even know that ThinkVantage GPS existed)
2) You will need to have active service in order to use GPS (I do have active service, but nevertheless that statement is false since a 3D fix can be successfully acquired with a dummy card - I guess the rep has no idea what he/she was talking about)
3) That's a software issue - you need to call AT&T and tell them about the problem (Again, I guess the rep has no idea that the GPS is not linked to AT&T's networks - there is a dedicated GPS on the card that allows the ThinkVantage GPS tool to acquire proper GPS signals) (Also, why would AT&T troubleshoot a tool that Lenovo made called ThinkVantage GPS? - I don't get it)
4) You need to uninstall, and then reinstall the Power Manager driver and also the latest WWAN drivers. (I did that, did not work - I have told them I even reinstalled the OS from scratch)
5) You need to go uninstall, and then reinstall the Wireless LAN drivers (although I am talking about wireless WAN, not LAN)
6) There are two wireless adapters in your laptop? Are you sure about this?
7) LAN, or WAN? What are you referring to? (I guess some reps are not aware what WWAN means)
After dealing with the numerous reps that have no idea what I was talking about, I have decided that I would just take the machine into depot, which would give me a chance to explain the other issues I have with the machine as well.
Here are some of the issues I am having with my T500 right now (please comment if you have the same issues or perhaps have a possible solution/workaround for it)
1. The left side of the LCD cover has a pressure point, which causes the cover to dislodge from the rest of the panel slightly when pressure is applied from the back side of the cover. (Could be caused by closing the lid, for example) - IBM technician applied some adhesive to the inside, which helped it from dislodging, although the left side is still a little filmsy compared to the right.
2. This error randomly pops up at infrequent intervals: "Display driver igfx stopped responding and has successfully recovered."
The latest GFX driver is installed and all updates have been installed. OS has been reinstalled but problems still occurs infrequently.
3. This error also pops up at infrequent intervals: "Active protection is not functioning as system detected the abnormal sensor status. To diagnose the sensor device, run PC DOCTOR DOS - HDD Active Protection Test and if it still shows, contact Help and Service for repair." The only problem is, my laptop only came installed with PC Doctor 5 for Windows and when I run it"
I ran a sensor check in DOS using the diagnostic CD and the sensor checked out okay. This error seems to happen mostly after I changed a setting in the Active Protection System software. (ex. changing the suspend time, etc)
4. By default, the internal microphone does not work. In order for the internal microphone to work, the Advanced multi-stream mode must be enabled in the SmartAudio control panel. If both redirection options are enabled, the internal microphones and the speakers would then work normally. However, the hotkey controls on the ThinkPad would not control the right device when headphones are plugged in (since headphones are classified as its own device when the Advanced stream mode is enabled) - Mute and volume controls thus only controls the internal speakers' volume, and have no control whatsoever when headphones are plugged in.
5. The brightness on the T500 is rather dim. I am not sure if that's how the monitor is, but I can hardly see anything unless the display brightness is close to the max setting. I have the 1680x1050 matte screen.
6. The WWAN card does not make a stable connection to the network and ThinkVantage GPS does not acquire a 3D Fix even when under direct sky for >20 minutes. What is interesting though is that if I turn off the monitor screen (Fn+F3) or close to lid, the WWAN connection will be very stable and GPS will function normally (acquire fix usually within 2-3 minutes). If the monitor/screen is turned back on after a GPS Fix is acquied, the signals will quickly deteriorate and the updates will either become delayed/inaccurate or a fix will be lost. The brighter the screen, the harder it is to get a fix or a stable connection. (At the max setting it is almost impossible to get a fix while at the lowest brightness a very weak fix can be acquired - this is the case even many sattelites have been detected) Perhaps something with power consumption? Or the LCD drawing too much power?
7. Although it does not happen very frequently, pressing Fn+F3 to turn off the display might cause the LCD to flicker on and off non-stop.
8. This used to happen more with the older version of the Lenovo Fingerprint Software - but sometimes the software tends to get stuck at the welcome screen after returning from sleep/suspend/standby mode. The screen will remain at Please Wait forever and a hard restart will be required to get back into Windows.
9. At frequent intervals the sound from the internal speakers would stop working and only the headphones would work. The sound might, however, come back if I leave the headphones plugged in long enough and unplug them. Restarting the Windows Audio service will temporarily restore audio but the same issue tends to happen again soon after that. Driver issue? (I am not sure if it's relevant, but I tend to put my computer to sleep instead of shutting it down)
I have explained all of these issues on a piece of paper that I have included in my shipment to Flextronics. I have also included in big letters to make sure that they do not send the laptop to the address where they originally sent the "box" to. This is because I am only at that address a few days during the year and I don't plan to be there most days during the year.
On the first day, it seemed that the status changed from "Machine being repaired" to "Hold for customer information".
Apparently I missed a call from a number with an area code of 901 (which is Memphis, TN - I assume this is Lenovo's support center, since this is where the package was sent to). No messages were left on the voicemail. Called the number back, but was however told that I dialed the wrong number and no one has ever called me on this number (the lady on the phone was quite rude too) I then called the 800 EZServ number instead, turns out that they wanted one of my passwords which I gave them.
The evening after I saw that the machine was successfully repaired and that it is being shipped back to me. However, no tracking number was provided. (There still isn't a tracking number on the EZServ status page)
Hoping that my machine was repaired in good condition, I took a day off so I would be able to wait for UPS to deliver my laptop.
Such that I have something to work with, I called the EZServ # and see if they had a tracking number for my shipment. At the same time, I asked what components were replaced and/or what components were installed to the system. To my surprise, they reimaged the whole system and I was not even informed about this at all! (I do understand I checked the Yes box in the problem description page, but I felt that it was important that the repair center let their customers know before their data will be destroyed - luckily I imaged my laptop right before I shipped it out so I have a copy of my data) In addition, it also seemed that they did not read any of the pages I enclosed in the shipment since nothing about the WWAN card was ever mentioned, despite special emphasis placed on this when I called Lenovo to have my computer sent back. It seemed that the rep only recorded one of the problems I listed above, which was unsatisfactory.
The repair process was disappointing, as I have included in my problem description that I have previously tried reinstalling the whole OS from scratch and the problems did not go away. Reimaging the system will also probably have no effect on the problems I have described in the problem description.
What is more surprising to me though was that they totally skipped the notation I put on to have the notebook shipped to an alternate address relative to the box address. To make this impossible to miss, I miss drew a big * and circled it many times so that anyone would see it if they were reading the sheet. I found out shortly after checking on the UPS website that the city the package was being shipped to was that of the wrong address, and not the city of that of the alternate address. I was horrified after knowing that the package would not arrive today but yet I still took a day off work. (How disappointing?!)
Again and again, I called EZServ to see if I can have the package intercepted so it can be delivered to the right address. An intercept was placed on the package, although I received a call 30 minutes later from UPS saying that the intercept failed since the package has already been delivered. UPS also told me there is no way the people living there can simply return it and continue on with the intercept. Not happy with what I am hearing, I called EZServ and see if they can set up a pickup request to have the package delivered to my address. The first rep hanged up on me shortly she answered. The second rep called UPS, placed me on hold for more than 20 minutes, then hanged up on me. The third rep called UPS, and told me that they have esculated the case and that "UPS will handle everything", whatever that means. (she refused to disclose any more details). She told me that I would be receiving a call from her shortly on the details on the upcomings and promised that I would be receiving my laptop back. As with Lenovo, I didn't receive any callbacks. I called EZServ once more, and all they would say is tell me to wait. Sick and tired of waiting and calling and not getting anywhere, I drove 100 miles to where they shipped my laptop and picked it up there. I just don't know whether to trust the EZServ people anymore....
As far as the laptop goes, I didn't have time to open the box or to test it yet. But I will let you all know once I have taken a look at the results.
While the past experiences have been painful, I haven't lost all hope in Lenovo yet - although I really think that the customer service can really improve on certain levels.
Please give me advices on what to do next!
Thanks for reading this!
Message Edited by swg0101 on 04-04-2009 11:02 AM

Swg0101
Thanks for sharing your details - it seems like we should focus on recovery of your system at this point.
I've sent you a PM - I'll look for your private message response with your contact information and case details so we can look into this and get you some help.
Best regards,
Mark
ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
Mark Hopkins
Program Manager, Lenovo Social Media (Services)
twitter @lenovoforums
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Experience with Air 4.0.0.1628 and ios 6

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