Explain the general ways of how a crm can be enhanced

Hi Experts,
Please explain me the general ways of how a crm can be enhanced.
Regards,
Sangeeta.
Points will be generously rewarded.

hi
CRM is dynamic in a way that it can be enhanced according to the standard requirement or customised requirement.
number of way are there to enhance it using the customised enhanced
1.. using BAdi you can enhance the standard functionality avaiable in the system,for instance you have to do some thing which can be performed by standard existing but yet a requirement is such that that it can be done through the BAdi,for rest you just look at the definition of BAdi in help.sap.com
2.  using Easy enhancement workbench you can enhance the screen in CRm ,to add new tabs in BP screen or to add new fields we use EWB
3.  BDT(business development tool) it is an alternative to add new tabs and change the screen lay out .
4. VCT(visual controller tool),it is a standard given by CRM to enhance the screen,new screen sequence can be generated using that which can be further use to enhance the BP structure.
similarly number of enhance ments are there to meet the requirements,you normally cam e across when you have some strange requirements to make ,when you search you always get a means for enhancement.
best regards
ashish

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