Extention Manager installation failure
I just opened a Creative Cloud account and installed Premiere Pro. I then downloaded and installed PluralEyes 3. When tried to install the Premiere Connector in Extension Manager I got the following message:
Failed to install the Creative Suite Extension 'PluralEyes Collection:Extras:PluralEyes 3 Connector for Premiere Pro.zxp'. Please make sure the manifest.xml of this extension is valid and the Extension Manager recognizes at least one product which the extension supports. The extension will not be installed.
I also tried installing Adobe Exchange and was given the same error message asking for a valid manifest. What is the problem?
I just encountered this issue and did 1 (maybe 2) things to solve it.
Ensure that the extension manager application that is opening is Extension Manager CC, and not Extension Manager CS6 (which is installed with CC for Fireworks CS6 alone). This presumes our issues are derived from the same CC scenario. If this install attempt is not correlating to the appropriate Extension Manager, exit from Extension Manager CS6 and run Extension Manager CC. Select Install within Extension Manager CC and point the dialogue window to your PluralEyes 3 Connector for Premiere Pro executable.
The other thing I tried prior to realizing the wrong extension manager was the default, was unzipping the PluralEyes 3 Connector for Premiere Pro file and extracting it to the same location as that file itself. I don't expect that this mattered ,as it alone did not resolve my issue; rather the use of the appropriate extension manager was the final solution to my problem, but I mention it just in the event it was a contributing factor.
Hope this helps
Similar Messages
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Adobe Help Manager installation failure
I'm getting the following error when trying to install Adobe Help Manager (from the Adobe website) on a 2011 Mac Mini, OS X 10.8:
"Sorry, an error has occurred.
This application cannot be installed because this installer has been mis-configured. Please contact the application author for assistance."
Any solution?Philip,
Check the "Abcpy.ini" file in the Acrobat 8 installer directory (you can open it with any text editor; for example, Notepad).
This file includes a field for pre-serializing the application. When the serial number is entered, the installer will use the serial number from the file.
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Let me know what you find out.
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Installation Failure of Extention Mgr update.
Hello,
I got an update notice from Adobe for Extention Manager 6.05. When I run the update, it downloads okay, but then I get an Installation Failure Error Code U44M1P7. Anyone having the same problem? Is there a work around? Is it even worth worrying about. I'm using Photoshop CS 6 standard.
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I subscribed to the Adobe Creative Cloud a few days ago and am having no success downloading software using the download manager. When I try the download will begin but it will suddenly stop and report "installation failure" after only 7% to 10% of the dl. I've checked my internet connection, hardware, etc. and cannot locate a problem, and it doesn't seem to matter what time of day or night I attempt the download. I'll have to cancel my subscription if I can't get this resolved in the next couple of days. Please help.
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Adobe Camera Raw 6.7 Installation Failure
From Adobe Bridge CS5, I enter Help, then Updates.
Adobe Application Manager informs me that I can update Adobe Camera Raw to 6.7.
I click to install, the software is downloaded tha I get an Installation Failure message.
When I click on 'Customer Support' on the screen, I am directed to 'http://helpx.adobe.com/creative-suite/kb/error-serial-number-qualifying-product.html'.
At no point during the installation was I asked for the serial number.
Regards
MikePlease confirm your ACR version from Help->About Plugin->Camera Raw and provide us with the following logs.
You can find them at:
ACR Installer logs
For Mac:
Library\Logs\Adobe\Installer
For Win:
Program Files(x86)\Common Files\Adobe\Installers
AAM logs
For Mac:
/Volumes/%Volume Name%/Users/%Username%/Library/Application Support/Adobe/AAMUpdater/1.0
For Win:
C:\Users\<username>\AppData\Local\Adobe\AAMUpdater
You can zip all the files together and send us through mail. This would help us in finding the root cause.
Appreciate your help. Apologize for the inconvenience.
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[email protected] -
Mobile Web Server installation failure
Hi Forum,
I have used the server on my phone previously. It worked well.
Now after a updating my phone, I cannot even install the application. It runs through the installtion and then starts a "installing web server" half way through which it fails!
Despite installation failure it features in my App Manager but not in 'My Own' folder. I uninstall it and reinstall to no avail.
I am a Nokia N93 user.
Would greatly appreciate assistance as I want to demo the software for my class.
Best,
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My steps:
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Florian -
Oracle VM 3 Manager installation hangs Step 8 of 9 on Weblogic error
Hi all,
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Welcome to WebLogic Server Administration Scripting Shell
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Connecting to t3://localhost:7001 with userid weblogic ...
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Saving all your changes ...
Saved all your changes successfully.
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3) Previous weblogic errors that caused the OVM 3.0.3 Manager installation to hang and fail:
Your environment has been set.
Initializing WebLogic Scripting Tool (WLST) ...
Welcome to WebLogic Server Administration Scripting Shell
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Connecting to t3://localhost:7001 with userid weblogic ...
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Connecting to t3://localhost:7001 with userid weblogic ...
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Successfully connected to Admin Server 'AdminServer' that belongs to domain 'base_adf_domain'.
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at javax.naming.spi.NamingManager.getInitialContext(NamingManager.java:667)
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-
Hello,
I'm having issues upgrading my Windows 10 Technical Preview installation build 9879 to a newer build that's become available late January 23rd.
I am installing the new upgrade in a Hyper-V virtual machine and get the following error:
Failed to install the new preview build, please try again later. 0x80246007
What could be the problem?
Previously I've had messages that Windows cannot be upgraded on a computer with less than 2 Gbyte of RAM. That's a Hyper-V VM with dynamic memory and I was highly surprised to see this error; never had this before. Had to set 2048 Mbytes as a minimum memory
for this VM. Now that I have this 80246007 error code.
When looking up System log, the following error messages are listed multiple times:
Installation Failure: Windows failed to install the following update with error 0x80246007: FBL_AWESOME1501 9926 Professional.
The errors are returned for the Event ID 20 by WindowsUpdateClient
in task category Windows Update Agent..
I reviewed the HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WindowsSelfHost\Applicability
registry key as suggested in Windows
Insider stuck on build 9841 - "No new preview build was found", and here is what it shows:
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WindowsSelfHost\Applicability]
"BranchName"="fbl_awesome1501"
"ThresholdRiskLevel"="low"
"ThresholdOptedin"=dword:00000001
Note, when attempting to install the downloaded update from a native boot, installation starts with no errors.
However, since setup is not supported for a natively booted VHD files, it does not proceed further showing a message that installation on virtual drives is not supported.
Looks like Setup is having problems installing in a Hyper-V virtual machine.
Possibly, some ESD files got corrupted during downloading? Is it possible to remove them and re-download missing files? (I, however, noticed that Windows seems to re-download upgrade files after you restart 9879 and attempt to check for a new build.
Any clue why installing under VM causes 9926 to fail?
Thank you in advance.
Well this is the world we live in And these are the hands we're given...Hi,
According to the error message, this problem seems like update package installation failed during system upgrade.
You can try to remove ESD file which locate at boot of C drive and upgrade the system again for test.
On the other hand, make sure the system 9879 installed all Windows pushed updates before system upgrade.
Roger Lu
TechNet Community Support -
Installation Failure: Windows failed to install the following update with error 0x800F0922
Hi folks,
I have a HP Elitebook Folio 9470p. It came with Windows 8, and I installed it on my corporate domain. I was trying to do some Windows updates so I could upgrade it to Windows 8.1, but it fails installing the updates, whether or not I try
to install them one at a time or all of them. It has about 18 updates it needs from security updates to a .net framework update. I run Symantec EP, and disabled it, checked for driver updates for things like display and networking and they are
all up to date.
I'm at a loss as to what to do. It gives this error in the event log for each file, Event ID 20.
Installation Failure: Windows failed to install the following update with error 0x800F0922: Security Update for Windows 8 for x64-based Systems (KB2862152).
This is the example for KB2862152, but it gives the same error for every one. I've tried to auto fix for Windows update issues and it fixed a couple of the issues, but not all of them, and provides no other help.
I also deleted folders and files from the SoftwareDistribution folder as well, to no avail. Any ideas what I can do to get whatever updates it needs, so I can fully patch it, and upgrade it to Win 8.1?
Thanks for any help!Hi MM. Mr Kywildcat and Vegan Fan,
GOOD NEW ! At this time, my issue is solved. The only black side is "how ?" : I hope that we will get a response some day ; however, and for in information pnly - hoping this could help someone - I resume some actions which allowed this the happy end
1) about installing 8.1 : I wanted to be sure that gain/pain ratio was positive, and that upgrading from a (potentially) damaged system would'nt produce something looking like a new Win 8.1, but difficult to maintain and keeping some negative potentialities.
2) I was influenced by the fact that this
0x800F0922 error acted as "a serial killerror", whose root cause could be a unique update error at reboot time concerning several (>20) packages, so I decided to test some manual upgrades.
3) Manual update (i.e. manual download and maunching of .msu packages) of the 2 following packages
(whose update previously failed on a Windows Update) was successful : .NET Framework version 3.5 for x64 (KB2898866) and Camera Codec Pack Windows 8 for x64 (KB2899190)
4) So I decided to try Windows Update on a selection of packages, first : those concerning .Net Framework 3.5 and 4.5 (that is: KB2898866, 2901120, 2898865) --> Successful !
5) finally, I selected almost all other packages, with some exceptions wich I (think to) have no need for : KB2871690, 2904659, 2843630. To be complete, here is the list of pakages updated one time at all :
KB 2892074, 2893294, 2893984, 2909210, 2912390, 2916036, 2889784,2903938, 2911101, 2913152, 2917499
--> always succesful.
I am not a specialist, but I uess that this 0x800F0922 error hides another problem which is globally "H-RESULTED"
to all updates pending in one update operation with reboot. This could be assumed from this CBS.log exterped from my last wrong attempts, where root cause seems not to be
0x800f0922, but 0x80004003 :
2014-02-15 21:29:13, Info CBS Could not get active session for current session file logging [HRESULT = 0x80004003 - E_POINTER]
2014-02-15 21:29:13, Info CBS Not able to add pending.xml.bad to Windows Error Report. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2014-02-15 21:29:18, Error CBS Startup: Failed to process advanced operation queue, startupPhase: 0. A rollback transaction will be created. [HRESULT = 0x800f0922 - CBS_E_INSTALLERS_FAILED]
Anyway, thanks to you who spent some of your time to describe issues and search/ suggest solutions ; I will upgrade my system to 8.1 anyway, some of this day, when I am sure that my configuration does not hides some other problem. I thing that potential
issue remains until maybe a new KB corrects it, wrong :-) ?
And I hope that you - Mr Kywildcat - can upgrade your system on "current levels" trying similar attempts.
Phil -
Windows 8 installation failure with German language pack
Hi,
I have a Lenovo ThinkPad Edge E330 with Windows 8. We just received it over Xmas - nice product. Just one Thing so far: I can't get the German language pack installed. Language, Keyboard layout and other regional Settings are set to German. After downloading the German language pack through Language->German->options->Download and Install Language pack (German Language Pack - Windows 8 for x64-based Systems - (KB2607607) [de-DE_LP])I always run into the following error during the Installation (download seems to be fine, error happens after about 2/3 of the Installation - if you believe the Progress bar). From the Event Viewer:
Installation Failure: Windows failed to install the following update with error 0x80070002: German Language Pack - Windows 8 for x64-based Systems - (KB2607607) [de-DE_LP].
I already tried quite some stuff without success: no pending Upgrades, several reboots, switching off Firewall/anti-Virus, selective reboot just with Winodws Services and Startup stuff, ... No success.
Does anybody have seen a similar Problem? Anybody with a solution to get the German language pack finally installed?
Thanks in advance for your Support,
Ingo
Event-Details:
System
Provider
[ Name]
Microsoft-Windows-WindowsUpdateClient
[ Guid]
{945A8954-C147-4ACD-923F-40C45405A658}
EventID
20
Version
1
Level
2
Task
1
Opcode
13
Keywords
0x8000000000000028
TimeCreated
[ SystemTime]
2012-12-28T10:06:26.588367000Z
EventRecordID
2032
Correlation
Execution
[ ProcessID]
388
[ ThreadID]
2640
Channel
System
Computer
Lenovo-PC
Security
[ UserID]
S-1-5-18
EventData
errorCode
0x80070002
updateTitle
German Language Pack - Windows 8 for x64-based Systems - (KB2607607) [de-DE_LP]
updateGuid
{B9991A98-7903-4A91-B17A-818B1C1D9633}
updateRevisionNumber
200
serviceGuid
{9482F4B4-E343-43B6-B170-9A65BC822C77}Hi SOL
For more information , please find the below download link.
http://software.cisco.com/download/release.html?mdfid=282806052&release=8.6.6&relind=AVAILABLE&flowid=221&softwareid=282774363&rellifecycle=&reltype=latest
Thank you
please rate all useful information -
Acrobat X pro installation failure
I always have had problem with Acrobat installation.
Last time it make me completely reinstalled Windows before I can successfully installed Acrobat. However, recently my Win 8.1 pro has had problem so I decided to reinstall Windows from scratch. Again, I encountered Acrobat installation failure.
Here are the error messages:
ERROR: Error 1324.The path R嶰up廨er un document num廨is?sur un multifonction.sequ or the volume is invalid. Please enter it again.
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ERROR: DR012: Setting Registry Value Failed. Error 5 Access is denied.(Seq 151)
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Mylenium -
I am having an installation failure issue with my itunes 11 software. File is corrupted and i don't know what to do. I've un-install and re-installed the software three times and continue to get the same error message. It states that "This copy of ITunes is corrupted or is not installed correctly. Please reinstall Itunes"
I went a step further than before and got itunes running again.
The Updater had also installed Quicktime.
I launched quicktime, it appeared to be configuring and then launched. Then when I run Itunes now it is working...
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Extent Management in Oracle 8i
Hi all,
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3. How we decide the extent size for a table, is it based by the estimated sized of a table or there is some standard that 1 extent should be hold a number of records.
Thanks For Helping Me.
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i want to ask about extent management in oracle 8i maybe some people here can help me about this. I have some question about extent :
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2. Which is better Many Extents or less extents in a table.
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Monica -
Access manager installation on solaris zone
Hi
I have installed the Access manager 7.0, Sun java system app server 8.1, Sun sirectory server 5.2 through JES installer on solaris 10 zone AM55-zone. Installer summarry is below, which shows installtion complete without error, but I am not able to launch the amserver login page.
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Sid
Installation Complete
Software installation has completed successfully. You can view the installation
summary and log by using the choices below. Summary and log files are available
in /var/sadm/install/logs/.
Your next step is to perform the postinstallation configuration and
verification tasks documented in the Postinstallation Configuration and Startup
Chapter of the Sun Java(TM) Enterprise System Installation Guide. See: http:
//docs.sun.com/doc/819-2328.
Enter 1 to view installation summary and Enter 2 to view installation logs
[1] {"!" exits} 1
Installation Summary Report
Install Summary
Java Enterprise System : Installed
Sun Java(TM) System Message Queue 3 2005Q4 Enterprise Edition : Installed
Sun Java(TM) System Application Server Enterprise Edition 8.1 2005Q4 : Installed
Sun Java(TM) System Directory Preparation Tool : Installed
Sun Java(TM) System Directory Server 5 2005Q4 : Installed
Sun Java(TM) System Access Manager 7 2005Q4 : Installed
Configuration Data
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Domains and Instance Configuration Directory : /var/opt/SUNWappserver
Application Server Installation Directory : /opt/SUNWappserver
Sun Java(TM) System Directory Preparation Tool :
Directory Preparation Tool Installation Directory : /opt/SUNWcomds
Sun Java(TM) System Directory Server 5 2005Q4 :
Directory Server Admin User : admin
Directory Server Manager : cn=Directory Manager
Directory Server Identifier : AM55-zone
Directory Server Port : 389
Directory Server Root Suffix : dc=ipsolutionshowcase,dc=com
<--[33%]--[ENTER To Continue]--[n To Finish]--> {"!" exits}
Directory Server Administration Domain : ipsolutionshowcase.com
System User : root
System Group : root
Existing Configuration Directory : 0
Configuration Directory Host : AM55-zone.ipsolutionshowcase.com
Configuration Directory Port : 389
Configuration Directory Admin User : admin
Existing User Directory : 0
User Directory Host : AM55-zone.ipsolutionshowcase.com
User Directory Port : 389
User Directory Admin User : admin
User Directory Suffix : dc=ipsolutionshowcase,dc=com
Disable Schema Checking : 0
Add Sample Entries : 0
Populate Database : 1
Sun Java(TM) System Access Manager 7 2005Q4 :
Access Manager Installation Directory : /opt
Access Manager Protocol : http
Access Manager Port : 8080
LDAP User ID : amldapuser
<--[66%]--[ENTER To Continue]--[n To Finish]--> {"!" exits}
Administrator User ID : amAdmin
Web Container : AppServer
Access Manager Application Server Installation Directory :
/opt/SUNWappserver/appserver
Document Root : /var/opt/SUNWappserver/domains/domain1/docroot
Access Manager Console Host (for Existing console) : AM55-zone.
ipsolutionshowcase.com
Access Manager Console Deploy URI : amconsole
Access Manager Password Deploy URI : ampassword
Access Manager Host : AM55-zone.ipsolutionshowcase.com
Access Manager Services Deploy URI : amserver
Access Manager Cookie Domain List : .ipsolutionshowcase.com
Access Manager Common Domain Deploy URI : amcommon
Access Manager Directory Server Host Name : AM55-zone
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Access Manager Directory Root Suffix : dc=ipsolutionshowcase,dc=com
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Organization Marker Object Class : sunISManagedOrganization
User Marker Object Class : inetorgperson
Organization Naming Attribute : o
User Naming Attribute : uid
<--[100%]--[ENTER To Continue]--[n To Finish]--> {"!" exits}
Enter 1 to view installation summary and Enter 2 to view installation logs
[1] {"!" exits} !
You have new mail in /var/mail/root
bash-3.00#
bash-3.00# cd /var/opt/mps/serverroot/slapd-AM55-zone
bash-3.00# ./start-slapdThanks samk,
After the installation, I have started the Directory server,admin,and console with following commands:
bash-3.00# directoryserver start
bash-3.00# directoryserver start-admin
SunONE-WebServer-Enterprise/6.0SP3 B05/19/2004 02:48
warning: daemon is running as super-user
[LS ls1] http://AM55-zone.ipsolutionshowcase.com <http://AM55-zone.ipsolutionshowcase.com> , port 390 ready to accept requests
startup: server started successfully
bash-3.00# directoryserver startconsole
Recieved the Login console window,logged in and got the ipsolutionshowcase tree.
What are the next steps I need to folow in order to launch the Access Manager page?
Ant thoughts?
Thanks for ye help
Sid -
Adobe Player for Embedding installation failure
Multiple tries but only failure - have tried both the automatic update and also the standalone installer. Zero sucess. Since I have CS5 Master Collection hate to wate the better part of the day doing a clean re-install. Here is my most recent update log file.
Any suggestions on what I should try are welcome!
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Visit http://www.adobe.com/go/loganalyzer/ for more information
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START - Installer Session
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RIBS version: 3.0.122.0
Win OS version: 6.1.0.0 64 bit Type: 1
::START TIMER:: [Total Timer]
CHECK: Single instance running
CHECK : Credentials
Load Deployment File
deploymentFile option not given
Create Required Folders
Assuming install mode
Looking up install source path
Sync Media DB ...
::START TIMER:: [Sync Media DB]
Pre check media db sync
End of Pre check media db sync. Exit code: 0
:: END TIMER :: [Sync Media DB] took 185.497 miliseconds (0.185497 seconds) DTR = 21.5637 KBPS (0.0210583 MBPS)
Ready to initialize session to start with ...
::START TIMER:: [CreatePayloadSession]
-------------------- BEGIN - Updating Media Sources - BEGIN --------------------
Updated source path: C:\Users\Admin\AppData\Local\Temp\Adobe\AAMUpdater\AdobeAPE3_Win64_NoLocale\3.1\Setup
Updating media info for: {F9997A85-B21A-48E4-9C8A-7E1352AB1C62}
Ignoring original data since install source is local
Type: 0, Volume Order: 1, Media Name:
Path: C:\Users\Admin\AppData\Local\Temp\Adobe\AAMUpdater\AdobeAPE3_Win64_NoLocale\3.1\Setup\pay loads\AdobeAPE3_x64-mul-230810150122\Install.db
-------------------- END - Updating Media Sources - END --------------------
Supported RIBS version range: [0.0.66.0,3.0.122.0]
----------------- CreatePayloadSession: machine is x64 ---------------
[ 4956] Sun Nov 14 07:48:25 2010 INFO
______ Verify Dependency Subscribers ______
Overwrite property "extensionsOnly" to: 1
Overwrite property "mode" to: silent
Overwrite property "patchesOnly" to: 1
Overwrite property "workflow" to: updater
Found payload actions:
Deciding what installer mode to use...
BEGIN Setting requested payload actions
Value returned on lookup of payload: {F9997A85-B21A-48E4-9C8A-7E1352AB1C62} Adobe Player for Embedding x64_3.1_AdobeAPE3_x64-mul is: false
Action string for {F9997A85-B21A-48E4-9C8A-7E1352AB1C62} Adobe Player for Embedding x64_3.1_AdobeAPE3_x64-mul is install
END Setting requested payload actions
Collected advanced path check information for INSTALLDIR
INSTALLDIR is a well-formed path
INSTALLDIR is not the root path
INSTALLDIR is on a local volume
INSTALLDIR is on a writable volume
INSTALLDIR is not on a case sensitive volume
INSTALLDIR passed path basic path validation: C:\Program Files\Common Files\Adobe\APE\3.1
[ 4956] Sun Nov 14 07:48:26 2010 INFO
Payloads passed preflight validation.
Call PreSession Custom Hook
Calling the custom action code for pre-install for payload {F9997A85-B21A-48E4-9C8A-7E1352AB1C62}
::START TIMER:: [Payload Operation :{F9997A85-B21A-48E4-9C8A-7E1352AB1C62}]
[ 5276] Sun Nov 14 07:48:26 2010 INFO
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Installer Operation: PayloadInstaller
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Request to install payload
Extracting assets...
Extracting assets complete. Number assets: 1
CustomizedPatch property not found in database
Beginning installation for payload at C:\Users\Admin\AppData\Local\Temp\Adobe\AAMUpdater\AdobeAPE3_Win64_NoLocale\3.1\Setup\pay loads\AdobeAPE3_x64-mul-230810150122\Install.db
[ 5276] Sun Nov 14 07:48:26 2010 ERROR
6 Command ARKPatchCommand failed.
[ 5276] Sun Nov 14 07:48:26 2010 INFO
Completing installation for payload at C:\Users\Admin\AppData\Local\Temp\Adobe\AAMUpdater\AdobeAPE3_Win64_NoLocale\3.1\Setup\pay loads\AdobeAPE3_x64-mul-230810150122\Install.db
[ 5276] Sun Nov 14 07:48:26 2010 ERROR
6 Error rolling back command ARKPatchCommand
[ 4956] Sun Nov 14 07:48:27 2010 INFO
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 2 =*=*=*=*=*=*=*=*=*=*=*=*=*
:: END TIMER :: [Payload Operation :{F9997A85-B21A-48E4-9C8A-7E1352AB1C62}] took 1024.22 miliseconds (1.02422 seconds) DTR = 3.90539 KBPS (0.00381386 MBPS)
User specified overrideFile:
Calling the ROLLBACK custom action code for pre-install for payload {F9997A85-B21A-48E4-9C8A-7E1352AB1C62} Adobe Player for Embedding x64_3.1_AdobeAPE3_x64-mul
No operation. We're done:
Updating driver data - Action: Remove driver entry
Updating driver data successful. Driver entry was removed. ARP estimated size 0KB
[ 4956] Sun Nov 14 07:48:29 2010 INFO
Total components installed: 0
Total components repaired: 0
Total components removed: 0
[ 4956] Sun Nov 14 07:48:29 2010 ERROR
The following payload errors were found during install:
- Adobe Player for Embedding x64_3.1_AdobeAPE3_x64-mul: Install failed
[ 4956] Sun Nov 14 07:48:29 2010 INFO
Call PostSession Custom Hook
:: END TIMER :: [Total Timer] took 7290.45 miliseconds (7.29045 seconds) DTR = 144.298 KBPS (0.140916 MBPS)
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 4 error(s), 0 warning(s)
ERROR: 6 Command ARKPatchCommand failed.
ERROR: 6 Error rolling back command ARKPatchCommand
ERROR: The following payload errors were found during install:
ERROR: - Adobe Player for Embedding x64_3.1_AdobeAPE3_x64-mul: Install failed
Search the same string above to find when the error occured.
Exit Code: 7 - Unable to complete Silent workflow
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END - Installer Session
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*As an update to my previous post about the installation failure. I chatted with Adobe Customer Service but they were unable to help and told me to call tech support - last time I did that I was unable to resolve the problem after spending about 2 hours on the phone and they are only open during the week.
I solved the problem by:
1) Deactiviating CS5 Master Collection on my computer
2) Uninstalling the software from the control panel (I did not remove the serial number as I was planning on re-installing.
3) Downloading and running the Adobe CS5 Cleanup tool.
4) Reinstalling CS5 MC.
5) Downloading and installing all of the updates to bring the install up to date.
I am glad it is working as it should but really had better things to do with the 4-5 hours this took to do. Would be nice to have a tool to fix these types of problem without having to go thru the above especially considering the price the software costs...
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