Extract Text Types from CRM Service Order

Hello Experts,
I have a requirement where we need to extract the Text Types and texts from a the Item Details of a CRM Service Order.
I know it's not ideal to have large strings of text in BW but it is needed by the business.
Can anyone point me to the table that contains the Text Types and associated texts?
When I F1 on the field, nothing happens.
Thanks in advance.

This can be done through action profile.

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Text is not copying into Header Text Type from Contract to Order & Invoice

Salute Masters!!
I have done related configuration in VOTXN for Sales Document & Billing.
After creation of Contract, given Text in New Header Text Type, itu2019s not copying into Sales Order or Invoice.
Although, which was configured earlier one, for that Header Text Type, text is copying into Order & Invoice both properly.
Firstly; I have given the same Access Sequence for the New Header Text Type, It was copying the same matter which was given into Old Header Text Type, then I have created new Access Sequence & assigned changed Access Sequence for the New Header Text Type, even then it is not copying.
I have checked other Configuration those are OK!
Assignment of Sales Document Type to Text Determination Procedure, it is OK!
Please provide the solution.
Thanks in advance.
Warm Regards,
Sanjai Srivastav

Hi
Hope the issue is resolved , if not please check these settings - VOTXN
1. Create Text Type for your Sales order -S001 and Billing Invoice - B001
2. Create Access Sequence - Z001.
3. Include your Both Text Type in respective Procedures.
Now
WHen you will assign the Text into your Text Procedure - Assign same Access Sequence in both the case.
In your Sales Order text procedure - Assign
1. Assign Text Type S001 and Access Seq Z001
2. Select the Access Seq on the left side in the VOTXN T-Code , a POP up will come and then input Your Access Seq into that
3. You will get another screen, Here give the Seq No-1 and VBBK Header Text and Again Assign TEXT type S001.
Now go to Invoice Text Procedure
1. Assign Text Type B001 and Access Seq Z001 and SAVE.
Once you will do that the step 2 and 3 will automatically get copy in the backend.
To Check
2. Select Access Seq on left side and in the Pop Up input access Seq. Now there you will see the system has copied the
fields from the Order.
Now try running the scenario. same you can do for Contract and Order.
Hopefully this will Help you.
please let me know if any concerns
Thanks
RB

Purchase Requisition from CRM Service Order

Hello Everybody,
I am trying to create Purchase requisition from Service Order for Service(Material type DIEN) as well as Material (Material type HAWA). I have maintained all the necessary configuration in CRM as well as ECC, like in CRM, Logistic integration we maintained settings for Purchase requisition and in ECC we have maintained Document type and schema for the purchase requisition.
For information purpose, I have created Service Material in ECC as DIEN and item category group as LIES.
As soon as we save the Service Order in CRM with that item category, it should create Purchase requisition in ECC and the document flow in CRM should get activated.
Currently we are not able to create Purchase requisition in ECC.
Kindly let me know if theres any configuration settings missing in CRM as well as ECC or if note to be applied.
Best regards,
Anup Bansal

Hi Anup,
I am facing purchase requisition creation problem for service products from crm.
I have seen your query which was posted on same issue, so i thought i could get some help.
The problem here is when i am saving the service order i am getting the below message.
Enter a (default) purchasing group for material group SUB_MC (Notification E CRM_SRV_LOG_EXT_OLTP 002).
I have actually downloaded mat_dien materials from ecc to crm and for material purchase group is already assigned for one plant, but still not able to recognise.
Please help me out.
Thanks in advance.

Extracting text data from CRM

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We have a NOTE section/field in CRM, which is used to enter some notes by the users on Activities. We need to pull it into BW.How to do it. NOTE can be any long!

Thanks to Eugene Khusainov
Long texts in SAP BW: Modeling Follow Up
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Query on Service Order Assignment Type in CRM Service Manager

Hi All,
This query is regarding the Service Order Assignment type in CRM Service Manager.
While fetching the service orders from SAP, the ServiceOrderFetchBAPI calls the ServiceOrderAssignmentTypeDelegateFactory class
ServiceOrderAssignmentTypeDelegateFactory class contains {
1. public static String ASSIGNMENT_TYPE_GLOBAL = "ServiceOrder.AssignmentType";
      public static String SECTION = "APPLICATION_CONFIG";
Question 1: Please explain about both the String values, Are these two values being fetched from the sap config panel ? If yes then please elaborate where can I check their respective values in SAP.
2. The method getAssignmentTypeDelegate compares each values and returns the respective assignmentTypes
public static ServiceOrderAssignmentTypeDelegate getAssignmentTypeDelegate(User user, SAPObject sapObject, BAPI bapi)
    throws Exception
    String assigmentType = user.getPropertyValue(SECTION, ASSIGNMENT_TYPE_GLOBAL);
    if (assigmentType.equalsIgnoreCase("1"))
      ServiceOrderAssignmentTypeDelegate assignmentTypeBAPI = new ServiceOrderByResourcePlanning(user, sapObject, bapi);
      return assignmentTypeBAPI;
    if (assigmentType.equalsIgnoreCase("2"))
      ServiceOrderAssignmentTypeDelegate assignmentTypeBAPI = new ServiceOrderByPartnerResponsible(user, sapObject, bapi);
      return assignmentTypeBAPI;
    if (assigmentType.equalsIgnoreCase("3"))
      ServiceOrderAssignmentTypeDelegate assignmentTypeBAPI = new ServiceOrderByMultiResourceScheduling(user, sapObject, bapi);
      return assignmentTypeBAPI;
    if (assigmentType.equalsIgnoreCase("4"))
      ServiceOrderAssignmentTypeDelegate assignmentTypeBAPI = new ServiceOrderByAccount(user, sapObject, bapi);
      return assignmentTypeBAPI;
Based on the values a new class is instantiated and it mentions their filter range to be set in BAPI
For ServiceOrderByResourcePlanning -
public void setParameters(SAPObject obj)
    throws Exception
    String partnerGUID = this._serviceOrderComponentManager.getPartnerGUID();
    this._bapi.setFilterRange("IT_LRP_RESOURCE_GUID_RA", "I", "EQ", partnerGUID, "");
For ServiceOrderByPartnerResponsible -
public void setParameters(SAPObject obj)
    throws Exception
    String partnerGUID = this._serviceOrderComponentManager.getPartnerGUID();
    this._bapi.setFilterRange("IT_PARTNER_GUID_RA", "I", "EQ", partnerGUID, "");
For ServiceOrderByMultiResourceScheduling -
public void setParameters(SAPObject obj)
    throws Exception
    String partnerGUID = this._serviceOrderComponentManager.getPartnerGUID();
    this._bapi.setFilterRange("IT_LRP_RESOURCE_GUID_RA", "I", "EQ", partnerGUID, "");
For ServiceOrderByAccount -
public void setParameters(SAPObject obj)
    throws Exception
    for (GUID object : this._accounts)
      String guid = object.getGUID();
      this._bapi.setFilterRange("IT_ACCOUNT_GUID_RA", "I", "EQ", guid, "");
Question 2 : Why the filter range in ServiceOrderByMultiResourceScheduling (MRS Scheduling engine ) is set as - this._bapi.setFilterRange("IT_LRP_RESOURCE_GUID_RA", "I", "EQ", partnerGUID, ""); ? If we see the ServiceOrderByResourcePlanning also has the same filter range - this._bapi.setFilterRange("IT_LRP_RESOURCE_GUID_RA", "I", "EQ", partnerGUID, "");
If these are two different scheduling engines then the table names should be different both in case of MRS and LRP ? Please clarify and explain
Please Explain
Thanks and Regards
Neha Mahanty

Neha,
Got these answers back from the programmer:
Answer 1: Yes, this is being
fetched from the Mobile application configuration parameters as shown below.
The value is configured by a rule to look up to the Service Order MDO
Assignment type filter.
Answer 2: Yes, MRS and LRP are
different scheduling engines, but since the client does not have all the user
information regarding MRS (i.e the resource information), we set the partner
GUID for both. SAP backend ABAP code will determine resource based on the
partner GUID and will call the respective handler for MRS and LRP to retrieve
the service order assignments. Currently Service Manager 4.0 code does not
support MRS with the provided add on.
Jason Latko - Senior Product Developer at SAP

Creating Purchase Requisition/Order from a CRM Service Order

Hello,
My client is using CRM 4.0 with Service Industry add-on.
I am trying to kick out a purchase requisition from a service order, but does not go through.
The Service Order is released in CRM and an internal order does get created in R/3. The material that I am using is a service product (defined in R/3 and used in CRM) and I trying to procure External services.
All the requisite configuration in CRM and R/3 have been done.
I get an error message E06 436 (In case of account assignment, please enter account assignment data for Item).
Would appreciate any feedback in this regard.

Hi,
I am working on the some scenario. Based on the limited documentation, it appears that you have to create a service master in R/3 that is than replicated to CRM (object SERVICE_MASTER). I did this, and this works. However, I am facing the issue that there is no sales data assigned to the service product in CRM, while you do need this (service order is not complete).
I hope that I will have an answer for this, and then I think that it should work.
The PO that is created in R/3 will contain an item with item category D and account assignment F (in our case, as we work with internal orders as account assignment object).
The receipt of the service provided will then be posted by means of a service entry sheet in R/3.

Creating ERP Sales order with reference to CRM Service Order

Hello all,
I am trying to create an ERP Sales Order from CRM. If Icreate the Sales Order manually, it is working correctly but, if I try to create the ERP Sales Order as follow-up document for the CRM Service Order, it is not working.
I have defined the Cross-system Copying of Transaction Types, byt the ERP sales order is not shown as possible follow.up doc from the CRM Service Order. Does anyone know if it is possible?
Additionally, I would need to create CRM Sales Orders in reference to ERP Sales Order. Is there any way to do it??
Thanks in advance and Regards,

Hi Oliver,
Rajendra answer is correct.
The SAP Standard integration Scenario creates a ERP sales order for all the salesitems in the serviceorder.
Without items no salesorder is created in standard.
Maybe you could realize your requirement with own coding when you save a new service order or by button - click.
I realized something similar some weeks ago. One hind: It is helpfull to maintain a ztable where you store which CRM serviceorder is linked to which sales orders.
Kind regards.
Manfred

Unable to view Spare Part Components in SAP CRM Service Order

Hello All,
We are implementing CRM 7.0 Ehp 2.0
As per the following video it is now possible to integrate the spare part components in the CRM Service Order, using the BOM replication and Product Proposal functionality in SAP CRM
SAP CRM 7.0 - Integration of ERP BOM Information in the CRM Product Proposal
However in our case we are not able to achieve the desired results.
Following configurations are done
1) The BOM is replicated from ECC to CRM the same can be viewed in commpr01
Material 4561 is the main product and 4562 is the component
2) The item category for the main product is YRVS where the customization for structure scope is done
3) For the Product Proposal customization's, I have created a new method schema
4) The transaction type and the sales org are assigned to the method schema
5) However now when I am creating the service order, I enter the sold to party, the product id
6) Next I go to the line item to click on product proposal.
7) The system issues the below message
Please advice if I am missing on any configurations.
Kind Regards
Atul

Hi Raghavendra,
Thanks for your reply, appreciate the same, I have now added the relationship objects as per your post above in comm_hierarchy for the particular category
Now in the product master , I am now able to view the tabs(screen shot attached)
Next I create my BOM in ECC with BOM Usage 5 and save the same
Next I run the initial download for the adaptor object BOM in SAP CRM
When I check in commpr01 for the material 4561 the component and the main material have not come.
Can you please advice further.
Kind Regards
Atul

How to get CRM service order data in R/3

Hi,
I want to retrieve service order data from CRM system to R/3, is there any FM for this. Please help as i am new to CRM
Thanks
Bobby

Hi Bobby,
It is very much possible to upload CRM service orders to SAP R/3 or SAP ECC via standard CRM middleware.
Please refer to the below SAP help document for complete list of configuration activities for service order upload.
http://help.sap.com/saphelp_crm50/helpdata/en/f0/5d583c65399965e10000000a114084/frameset.htm
<b>Do not forget to reward if it helps</b>
Regards,
Paul Kondaveeti

Copy General Task List from one service order to another one

Dear Guru,
I have the following questions:
1- From a service order in IW32, how can I see the link between the operations and components?
2- I want to be able to copy all the operations and all the components contained in a service order into another service order for a similar type of equipment. Can someone help me step by step on what needs doing?
KR
Christian

Hello Sebastian,
Many thanks for your quick reply indeed on this.
Now this is the catch: I know that I could create a new service order based on a previously created one using IW31, however in my department they are creating sales orders for equipments in the normal SAP SD flow.
In one the material line they enter a service material which is converted into a ZC03 (Service order) when saving the normal sales order which creates automatically a Service Order number.
Because they create a lot of those service order in that way, they want to be able to populate them with the same list of operations and relevant components all the time.
If they would be using IW31 to make copies, they would have to cancel the previously generated service order deriving from the regular Sales Order in SD which we want to avoid simply because it alters the original sales document flow.
Question:
1- I tried to copy the description of the task lists present in my service order thinking that would also copy the list of relevant and subsequent components defined for each task. The system has only copied the description of the tasks but not the components.
Is there a way we could copy a list of general tasks to automatically have those coming with the relevant components?
Please advise
KR
Christian

WM Service Orders Replication to CRM Service Orders

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Regards.

Hi Fernando,
The service orders of R/3 (the one created using tcode: IW31 or IW34) cannot be replicated to CRM as part of the standard.
Regards,
Shalini Chauhan

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Hi Gurus
I have problems in extracting the data from CRM to BW.I thought you are the one who can solve them:
1) When I check the data in the datasource in RSA3 i can see all records as well as i can see complete data in that but when i extract and check the data in cube i can see all records but i cannot see the complete data i.e some data is missing.
2)And another problem is that In report i have 2 characteristics(DATS) start date and end date now i am trying to get number of days from start date to end date.
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With regards
Nagamani.

Hi krishna,
yes we did enhancement to this data source. In PRDOCTION its taking 27 hours time to load data.
For extraction from source system (CRM) its taking nearly 24 hours time as per JOb LOG .
08/05/2010 11:53:08 Call customer enhancement EXIT_SAPLRSAP_001 (CMOD) with 10,849 records
08/05/2010 12:02:02 Result of customer enhancement: 10,849 records
08/05/2010 12:02:03 PSA=0 USING & STARTING SAPI SCHEDULER
08/05/2010 12:02:03 Asynchronous send of data package 1 in task 0002 (1 parallel tasks)
08/05/2010 12:02:06 IDOC: Info IDoc 2, IDoc No. 1576298, Duration 00:00:01
08/05/2010 12:02:06 IDoc: Start = 08/05/2010 10:26:37, End = 08/05/2010 10:26:38
08/05/2010 13:02:38 Call customer enhancement EXIT_SAPLRSAP_001 (CMOD) with 10,958 records
08/05/2010 13:11:48 Result of customer enhancement: 10,958 records
08/05/2010 13:11:52 Asynchronous send of data package 2 in task 0003 (1 parallel tasks)
08/05/2010 13:11:53 tRFC: Data Package = 1, TID = 0AA00D0301984C5AEE8E44DB, Duration = 00:16:
08/05/2010 13:11:53 tRFC: Start = 08/05/2010 12:02:19, End = 08/05/2010 12:18:27
08/05/2010 14:30:13 Call customer enhancement EXIT_SAPLRSAP_001 (CMOD) with 11,296 records
08/05/2010 14:39:53 Result of customer enhancement: 11,296 records
like this its taking 24 hours in extraction its self.
Edited by: kotha123 on Aug 10, 2010 12:08 PM
Edited by: kotha123 on Aug 10, 2010 12:09 PM

Updating the description field on the CRM Service Order

HI Experts,
I want to update the description fied with the service order number on the service order.
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Thanks in Advance for your help,
Praveen

Hi Praveen,
Changing the field label on the WebUI is discussed many a times. Before posting, it is always a best practice to search for the solution.
here is the link
Change Field name & make it optional
Hope this solves your requirement.
Best Regards
Shiven

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Hi Experts,
I want to read the net price from the service order, in the order_read_ow FM I am getting the pricing conditions tab and getting the prices related to the conditions.
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Hi,
      Extraction of data from CRM to BW for data source 0CRM_QUOTATION_I is taking 27 hours of time to load data into ODS for 1 million records.
Here I am doing FULL LOAD with 4 Infopackages in parllel with different select-options.Even I tried DELTA load but it hasn't worked out properly.
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Hi krishna,
                   yes we did enhancement to this data source. In PRDOCTION its taking 27 hours time to load data.
          For extraction from source system (CRM) its taking nearly 24 hours time as per JOb LOG .
08/05/2010 11:53:08 Call customer enhancement EXIT_SAPLRSAP_001 (CMOD) with 10,849 records
08/05/2010 12:02:02 Result of customer enhancement: 10,849 records
08/05/2010 12:02:03 PSA=0 USING & STARTING SAPI SCHEDULER
08/05/2010 12:02:03 Asynchronous send of data package 1 in task 0002 (1 parallel tasks)
08/05/2010 12:02:06 IDOC: Info IDoc 2, IDoc No. 1576298, Duration 00:00:01
08/05/2010 12:02:06 IDoc: Start = 08/05/2010 10:26:37, End = 08/05/2010 10:26:38
08/05/2010 13:02:38 Call customer enhancement EXIT_SAPLRSAP_001 (CMOD) with 10,958 records
08/05/2010 13:11:48 Result of customer enhancement: 10,958 records
08/05/2010 13:11:52 Asynchronous send of data package 2 in task 0003 (1 parallel tasks)
08/05/2010 13:11:53 tRFC: Data Package = 1, TID = 0AA00D0301984C5AEE8E44DB, Duration = 00:16:
08/05/2010 13:11:53 tRFC: Start = 08/05/2010 12:02:19, End = 08/05/2010 12:18:27
08/05/2010 14:30:13 Call customer enhancement EXIT_SAPLRSAP_001 (CMOD) with 11,296 records
08/05/2010 14:39:53 Result of customer enhancement: 11,296 records
like this its taking 24 hours in extraction its self.
Edited by: kotha123 on Aug 10, 2010 12:08 PM
Edited by: kotha123 on Aug 10, 2010 12:09 PM

Extract Text Types from CRM Service Order

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