Extremely disappointed with edge refinement in widows 7 64 bit

I have read numerous "how tos" and watched countless instructional  videos on edge refinement and have yet to get results anywhere near what are promised. I've tried all the sliders and I have yet to see hair easily selected or even a clean mask produced.
The documentation on this addition to CS5 is next to nothing.
I can only conclude that all the videos shown using edge refinement use low resolution images so any slider adjustments would be useless in any high resolution image.
Nothing but sheer frustration for the past week has me regretting this purchase of CS5.
If there is some insight as how to actually get a decent result with this tool, please let me know

I disagree. I have tried this refine tool on 3 different computers Mac and PC and have yet to have it do anything approaching a usable selection. The renders are worse than the selection it started out with. If someone would explain what each slider does and in relation to the image and the resolution of the image I could work around the defencies of the tool but since there wasnt any documentation and the online help is worthless, one has to believe the video tutorials which pass on giving any usable information.
I havent even had time to try the other features of CS5 because I've spent hours playing with the sliders trying to get anything useable yet have failed miserably.
I feel that I have been lied too

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  • Really disappointed with the Macbook pro

    Hi all,
    I purchased a Macbook pro in the middle of January 2011 with some inheritance money. I went for the cheapest one - was going to go for the white macbook like my partner but thought it would be worth the extra money to upgrade to the pro. It was the first time i had made the move from PC to Mac, but was fairly familiar with the systems having owned an ipod touch for a while and my partner also having a macbook.
    4 months on...and i have to say I am really really disappointed with my Macbook pro and certainly not worth over £1000 i paid for it. This is mainly because:
    i find that after a while of watching movies (15 - 20 mins), the video starts to "stutter" and the mouse jumps when i try to move it. I thought this was only the case on flash-based websites (like Youtube - although there is no problem on my partners basic macbook) so installed click2flash. I have since come to realise that it also happens whilst watching DVDs etc. I also thought it may be when the battery is low, but it happens even when it is plugged in. I cant understand how it happens on mine but not my partners even though my Pro is supposed to be a high spec (isnt it???)
    I use Garageband and often record myself by mic input over the top of backing tracks that i import into the program. I have to record with no effects on my voice to begin with whatsoever , nor the backing track, and have to minimise the garageband window to the dock as when it is open and scrolling, i get the "Part of the project was not played. This project has too many tracks, effects, or notes to be played in real-time." error.
    The other day, i noticed my macbook pro would not burn CD-Rs (both music Cds and MP3s) and later realised that i could burn anything up to 6 or so tracks (about 20-25 minutes worth of audio). After trawling the forums, trying slower burn speeds, different brands of CD-R and lens cleaning cds (which froze in my macbook) I still have a faulty disc drive. I have now discovered that the end tracks of some audio cds i have will not play so is obviously something wrong with the drive.
    I'm very frustrated and can't help but wonder if maybe i should have just got a £500 windows laptop instead!
    Any help and feedback would be much appreciated. Are Apple Support good at dealing with stuff like this? Am i best calling and discussing over the phone or taking it in to a Genius bar? I have also ran all the latest software updates.
    Thanks!
    Tom
    PS - my hardware overview is as follows:
    Hardware Overview:
      Model Name:          MacBook Pro
      Model Identifier:          MacBookPro7,1
      Processor Name:          Intel Core 2 Duo
      Processor Speed:          2.4 GHz
      Number Of Processors:          1
      Total Number Of Cores:          2
      L2 Cache:          3 MB
      Memory:          4 GB
      Bus Speed:          1.07 GHz
      Boot ROM Version:          MBP71.0039.B0B
      SMC Version (system):          1.62f6
      Serial Number (system):          W8***M
      Hardware UUID:          A6DAE6B2-A0CB-56E4-974E-7352CAFCD40C
      Sudden Motion Sensor:
      State:          Enabled
    NVIDIA GeForce 320M:
      Chipset Model:          NVIDIA GeForce 320M
      Type:          GPU
      Bus:          PCI
      VRAM (Total):          256 MB
      Vendor:          NVIDIA (0x10de)
      Device ID:          0x08a0
      Revision ID:          0x00a2
      ROM Revision:          3533
      Displays:
    Color LCD:
      Resolution:          1280 x 800
      Pixel Depth:          32-Bit Color (ARGB8888)
      Main Display:          Yes
      Mirror:          Off
      Online:          Yes
      Built-In:          Yes
    Display Connector:
      Status:          No Display Connected
    HARD DRIVE: TOSHIBA MK2555GSXF:
      Capacity:          250.06 GB (250,059,350,016 bytes)
      Model:          TOSHIBA MK2555GSXF                     
      Revision:          FH405B 
      Serial Number:                     Y0***T
      Native Command Queuing:          Yes
      Queue Depth:          32
      Removable Media:          No
      Detachable Drive:          No
      BSD Name:          disk0
      Rotational Rate:          5400
      Medium Type:          Rotational
      Partition Map Type:          GPT (GUID Partition Table)
      S.M.A.R.T. status:          Verified
      Volumes:
      Capacity:          209.7 MB (209,715,200 bytes)
      Writable:          Yes
      BSD Name:          disk0s1
    Macintosh HD:
      Capacity:          249.72 GB (249,715,376,128 bytes)
      Available:          200.11 GB (200,105,803,776 bytes)
      Writable:          Yes
      File System:          Journaled HFS+
      BSD Name:          disk0s2
      Mount Point:          /
    DISC DRIVE: MATSHITADVD-R   UJ-898:
      Model:          MATSHITADVD-R   UJ-898                 
      Revision:          HC10   
      Serial Number:                  UK***B
      Native Command Queuing:          No
      Detachable Drive:          No
      Power Off:          Yes
      Async Notification:          No
    <Edited by Host>

    >the video starts to "stutter" and the mouse jumps when i try to move it.
    That's the fault of the video format you are viewing.  It probably caches itself to the hard disk, and the sudden motion sensor gets triggered by the hard drive, if you give it any innertia.  You could create a RAM Disk with any of a number of solutions you can Google.
    And DVD drives don't like being bounced around.   See what I have to say about CD failure below too.   Anything can cause a disc to get unbalanced, and not play back right.   I would not attempt to play DVDs while the machine is in motion, as you can damage the DVD drive of any machine that is.
    Garageband has its own forum here: https://discussions.apple.com/community/ilife/garageband where someone can tell you if there is a setting you missed to improve the recordings.
    CD Burning is a menace throughout the industry because a lot of media is not very high quality.  See my FAQ*:
    http://www.macmaps.com/cdrfailure.html

  • Big Disappointment with iMac Intel (Late 2006) and Apple ProCare.

    I've been a Mac user, Mac enthusiast, and Mac advocate for over 15 years. I've owned multiple Macs. One of my latest acquisitions was an Intel iMac in October 2006.
    A few weeks ago, the iMac started freezing and shutting down intermittently. After days of online discussions trying to figure out the problem, I finally ran out of patience, and took the iMac to my local Apple Store on 7/23/07.
    Two days later, I was told that the Logic Board needed to be replaced. It's been two weeks, and every time I contact the Apple Store, I am told that they are still waiting for the part.
    Meanwhile I am left without the main computer in my house, where I store all my documents, music, photos and videos. In addition, I have a ProCare membership, and even purchased the Extended 3-year warranty. In this age of instant communication and express delivery, I cannot understand why it would take two weeks to get a part from Apple.
    I am very disappointed with the Apple Care for a company with such a high reputation for service.
    What are my rights as a consumer? How long do I have to wait before they offer me a replacement. How do I go about requesting a replacement?

    "The question still remains: How long am I going to be in repair mode before the Apple store decides to offer a replacement?"
    Hello Herold Merisier!
    The answer is that since each case may be different, there is no real set policy in this regard, with decision making and customer satisfaction in the hands of managers.
    I'm surprised to hear that there is any difficulty at all getting that logic board. I just don't believe that there is any shortage, and it does not take two weeks to get one there, unless no one cares about you, which would be an unacceptable attitude. There must be something else at play in this situation.
    I would guess that due to an inability to handle the work in-Store, the repair of your iMac has been handed over to an AASP, either to be performed at the AASP or somewhere on the Store premises.
    Due to the disruption of the iPhone events, the repair of your iMac might have dropped off the radar screen of the Apple Store's Manager, and also of the Manager of the AASP. The problem may be an overworked AASP (not your fault), with some lower level employee there trying to pass the buck back to the Store through their lower level employees, and then on to you.
    If such is the case, the job of Managers and Assistant Managers is to be aware of such things and manage them, therefore your circumstance is extremely disappointing. The first thing to do is not to try and lay blame, but make certain that the Store Manager is personally aware of your situation, and (unless you know it's already been done) to ask that all your paperwork details be verified - that your warranty and AppleCare are actually registered and in effect for your iMac, that your ProCare is recognized as being on the record, and that your iMac's repair is not accidentally misplaced, but will now be given Priority. In doing that, someone might discover the cause of your delay.
    I would guess that the Manager of your Apple Store is also not aware of your exact situation, as it almost sounds as if the Manager is on vacation, or something very much worse:(
    Considering the iMac product line and the age and needs of your iMac, the cost to Apple and the Manager of the Apple Store to fully satisfy you in this case will be absolutely negligible. If it's possible for you to speak to the Store Manager today or tomorrow, I'd be surprised if your iMac, or a replacement, isn't in your hands by Wednesday at the latest.
    If you are unable to speak to the actual Store Manager, and if the Assistant Manager to whom you then speak is unable or unwilling to resolve this for you within 24 hours, you should call AppleCare's toll free number and ask to speak to an AppleCare Manager about your lack of service problem and what the bottleneck might possibly be.

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