Extremely disappointed with Verizon....

I got rid of my ATT ipad 2 to try android and Verizon $20 1GB data service to save some money. I have been trying to activate for a week now. After literally two hours on the phone with two different reps, my xoom is still not activated. First rep was like what is Motorola Xoom, I have never heard of it, is it like an ipod - are you sure it is Verizon after I repeatedly told her it was, there is even a logo on it etc. I was speechless. She even put me on hold and talked to her manager and came back told me the same thing They have never heard of Motorola Xoom and they doubted it could be activated. Then I called the next day I think, they could not help me again and gave me a different verizon number. I was on the phone for about 50 minutes. They still could not activate it. They even asked me to buy a 4G sim card on a 3G equipment which I did and inserted, still did not work. The individual said she does not activate many of these and basically did not know how to. She gave me a verizon phone number associated with my account and told me someone would call me in couple days. It has been couple days and nobody called. This is really frustrating. If nobody calls me back today, I will return my xoom and happily switch back to ATT and renew my cellphone with them again which expires this month. How difficult this can be? I am speechless.
If any Verizon reps can help here, I would not mind either.
John

I suspect the unit still is internally assigned to the prior owner.
I would Google to see how to wipe the unit clean and then try again, As it should auto register.
Found this link on how to factory reset the device
Motorola XOOM Wi-Fi- Master Reset / Factory Data Reset

Similar Messages

Severely disappointed with Verizon and the Revolution

More of a rant than anything. Just severely disappointed with Verizon. We have been customers for about 16years, have 4 cell phones and the cell based home phone with them. On this last upgrade, we went with some refurb. Revolutions as Verizon was/is pushing their refurb products. One phone began acting up after about 3 months, the other at about the 6 month mark.
Verizon's solution to lock up and several other various software related issues that happen continually is, you guessed it, Hard Factory Reset. When I complain that is very tough since I have many downloads (some come back after reset, some don't) and all my e-mail accounts from home and work have to be redone all the time, AND each time I do a factory reset, it adds a mirror image of my phone contacts, so each person is listed 4-5 times now. The good thing I guess is that I now have a hobby in my free time.....sitting around deleting duplicate contacts......
I called and simply asked to be able to upgrade to another phone at the discounted price, and would have another 2 year contract. DID NOT WANT A REFUND, just wanted to "fast forward" the calendar a year. Their response was a flat NO. They would offer to replace the phone, but only after I went through three more levels of customer no-service hell. Apparently the minions that answer the phone have no authority to help a customer, they make you do the hard reset and then if that does not work, they transfer you to some kid somewhere who puts you thru the paces and then you still have nothing.
This last time they were asking me at what specific times the phone was acting up, like at exactly what time did you NOT get the call you are claiming was made. At what exact time did that call refuse to go through that you claim to have made. At what exact time did you e-mail start acting up. Where exactly were you at. What a pain in the butt. I have tried to work with them, they did give me a phone number and "incident #" but there was no help there either.
I guess I will use the remainder f my contracted time with them and look or a new carrier. Since we can PORT numbers now, they can't hold any of my numbers hostage. If a VZW person monitors this, our $200.00 plus a month account can still be saved...just want a little help here.....

You make the appointment. And here it is 9PM and no one has shown. No call. No apologies. Nothing.No complaint department. No Complaint number. NOTHING. You'll probably get rid of this thread because it is taking up too much space. But Verizon, you USE to be a decent company. I sang your praises to everyone and swore by you. But lately, all I do is swear at you. You outsource your calls on the weekend and they screw up their orders and I have been screwed ever since. Sure, things are fine now. But I had to re-work my schedule for you and you sent numerous messages that you were showing. And NOTHING. This is not a way to run a business. This is not a way to treat a customer who pays their bills and has been a long time customer with you. My friend recently asked me about you and I said, oh yeah. Great, never had a problem, works with you.Now I think you've gotten too big for your own good. You can't provide quality service anymore. I've told her to forget about it and stay with someone else. Someone who provides SERVICE and not empty promises.

I am a very long term customer how is now very disappointed with Verizon!

I am writing in to give one final try at gaining a positive response from Verizon. I called in to talk to Customer Service today with a request and was really disappointed at getting a NO for a response. I have a family plan with 4 phones of varying contract/upgrade dates. Mine…6/10/15. Wife’s…5/29/14. Mom’s…6/20/13. Son…4/11/16. Two of the phones are past their date and thus we can upgrade without additional fees. I will be disconnecting my mom’s phone as she hasn’t used it since 8/6 and won’t be using it as she is moving into a Memory Care facility for Alzhiemers. Thus my request was whether there was a way to upgrade my phone and my wifes phone to the iPhone 6 without having to pay an added fee for upgrading mine early. I asked that they take into account that my mom’s is 16 months past her upgrade date, I am 9 months from mine and we are very very long term customers. Verizon has been our cell phone company ever since we bought cell phones a long time ago. I was told NO. I then told the service rep that if I have to wait until 6/10/15, I have no real reason to stay with Verizon as saying no to this request just makes no sense when it is being ask by a customer of such long standing. I was told NO again. Even though I am clearly not a customer that hops from one cell phone service provider to another...Verizon told me NO. Even if it costs a bit more to switch to AT & T (which it may or may not...I don't know)…on 6/11/15 my wife and I will be leaving Verizon and my son can have an individual account.

You sign a contract promising to a 2 yr service commitment in exchange for a substantial discount on a phone. You are 9 months from completing your commitment. There is no reason for Verizon to grant your request. In fact, they may be contractually obligated to NOT do so depending on their terms for selling the iPhone negotiated with Apple.
In the past, Verizon has been lenient(by a month or 2 but never 9 months) with approving an early upgrade, but NEVER with an iPhone. The reason for this has been hinted at being because of the contract terms Verizon has with Apple. Verizon is not going to jeopardize their ability to have iPhones on their network to satisfy your demand.
Currently, there is a limited time offer to upgrade early with Verizon if you are eligible to get a discounted upgrade by 11/15/2014. Unfortunately you fall outside of that window.
Good luck with the new provider, you will be unlikely to ever get an early upgrade at another provider either.

Totally disappointed with Verizon Services. Need Action!

I have spent numerous hours on hold for 4 days and was given the runaround by both Technical and Billings Department. I was charged TWICE for a PPV that I never get a chance to watch. I ordered the PPV fight of Mayweather Vs Ortiz the day before the showing. When i tune in to the PPV channel it says that the fight already started and I can no longer order it. As a big boxing fan, I was very upset and got on the phone right away. After almost an hour of waiting, I finally got a hold of somebody from the technical department just to be told that she couldn't help me and that I needed to talk to customer service. I was upset that I waited too long just to be told that the technical department couldn't help me. When she transferred me to customer service it just gave me a voice prompt that they are now close. I called the next day (Sept 18) to talk to a customer service (Valerie) and she said not to worry coz there was nothing that was charged on my account. I wanted to make sure since I will be very upset if after I waited for the show and it would just tell me that "I can no longer order the fight since it has already started." Valerie confirmed with me that there were no charges.
Still worried I checked again after 2 days and spoke to CS Aneshia and told me the same thing that there were no charges. I told her to make sure that everything was notated, she confirmed that she did. A month later 2 PPV Charges showed up in my invoice. I immediately called and patiently waited and got hold of billings (Daphne Garcia). I explained to her why I was trying to dispute after which she says that she can only take off one of the charges from the PPV. I requested for the supervisor and waited for another 30 minutes and nobody picked up the phone and got disconnected. I called again and spoke to a gentleman and told me the same thing that he can only take off one charge but he understand my point and that he will put me on hold for a supervisor. This time I waited for 45 minutes and got tired of waiting.
I am fairly new with verizon Fios services and am really unhappy with the services especially the people that are supposed to help you out with issues like this. I wouldn't bother to spend so many hours and days just to get frustrated for some type injustice that I'm trying to dispute. You guys are telling me that there were no notes from the technical dept that was recorded and it becomes my fault! I repeatedly told those agents that I CALLED ON the 17th of Sep and yes it the same night where I supposed to watch the fight. I never have this problem with TIME Warner and I had them for 5 1/2 years.
I have been trying to get my last bill corrected. I need those 2 PPV charges remove. I requested for a supervisor to give me a call but I never got it. Please have a supervisor, manager provide action into this matter as soon as possible. Please looked into this. I am tired and just totally disappointed. My account number is {edited for privacy}
Mr. B.

I've already posted my account number in my post and therefore you guys should be able to track what my phone number is. What I need is for a supervisor or a manager to take a look into the issue. I've dealt with 5 agents and none of them really provided a solution. I am looking forward for someone to professionally looked into this and provide a solution.

Disappointed with Verizon

I am extremely dissatisfied with the customer service my family has received within the past two months. My mom and brother upgraded to smartphones in the beginning of August. I was also due for an upgrade but I was waiting for a promotion for the iPhone 5S. During the promotion (99$), I went to a Verizon store and was told that I could not upgrade because my mom's and mine upgrades were switched, and I was not eligible to upgrade for three more days. Three days later; however, the promotion would have been over and the price would have been back up to 199$. Also at this point, I found out that my mom was (unknown to her) upgraded to an iPhone 4S, which she paid for, instead of getting a free iPhone 5C. I called my mom to let her know what happened, and she went back to the Verizon store to sort things out (which is a 50 mile round trip for her). Customer service did not apologize but did give her the iPhone 5C (HOWEVER, I just found out two days ago that our account was billed the $35 return fee for the return, which was a mistake that Verizon made!).
Now, I have been waiting for the iPhone 6 to come out because I expected the iPhone 5S to go on sale again. So, two days ago I went to get my upgrade and was told that I was not eligible for one until 2016! I had been waiting for almost two months at this point to upgrade and was outraged to hear this news. Upon some investigating, the Verizon store representative told me that my upgrade was taken away when my mom was given the iPhone 5C-- again, a mistake on Verizon's part! The store I was at could not do anything about this because of a "territorial issue", so I was left to figure this out on my own. I called my mom, and she again had to make the 50 mile round trip to the Verizon store. After two hours of sitting in the store, my upgrade became available and I was able to get the iPhone 5S for $129 (NOT the 99$ I was hoping to pay at the end of August).
I am extremely upset with the customer service I have received throughout this experience because Verizon made several mistakes, did not apologize, and caused my family to lose TIME and MONEY. In summary: 1. my mom's upgrade was messed up, WHICH 2. caused me to not be able to upgrade, WHICH 3. caused me to lose money on the iPhone 5S upgrade, WHICH 4. caused us to get charged an EXTRA fee for the mistake Verizon made when giving my mom the 4S and not the 5C!!!
I would really appreciate a reply from a competent individual from Verizon Wireless so that my family may be compensated for the mistakes made by Verizon.

Inna_Potekhina wrote:
Also at this point, I found out that my mom was (unknown to her) upgraded to an iPhone 4S, which she paid for, instead of getting a free iPhone 5C. I called my mom to let her know what happened, and she went back to the Verizon store to sort things out (which is a 50 mile round trip for her). Customer service did not apologize but did give her the iPhone 5C (HOWEVER, I just found out two days ago that our account was billed the $35 return fee for the return, which was a mistake that Verizon made!).
Did she pick the wrong phone not knowing what she was looking at? $35 is a charge is standard for any device that is returned within the first 14 days. Verizon has to take back a brand new device that has been opened, and can't sell it again as new.

Very disappointed with Verizon

A few days ago my phone got dropped and my screen cracked. I was out of town and called Verizon to see what my options were. I need a phone for work so i ask what can i do to get a phone right away. I was told i could go into a Verizon store and either use my upgrade or pay full retail and make payments for 24 months. Since i was out of town i asked my wife to go to the store and get a replacement for me. I said to just get the same phone.
She goes to the Verizon store near our house only to find out that she cant get the payment plan there, she has to go to a corp. store. Well there was a waste of 45 minutes while she waited in line. Then she drives another 30 minutes to the Corp store where she waits in line again for 30-45 minutes and tells them what i wanted where they spend another 15-20 minutes trying to up sell phones as she has to repeatedly tell them i want the same phone i had before, evidently they are really pushing the iPhone now. Anyway i was eligible for an upgrade but we were saving that for my wife's phone because it has been malfunctioning more and more lately. So i told my wife to use the payment plan not the upgrade that i was told was an option from the phone conversation i had with customer service.
Anyway turns out that the payment plan also uses the upgrade AND you still pay full retail for the phone, which we were not told. I contacted costomer service to see if there was something we could do. We still have one phone that doesnt work right. I offered to resign for another 2 years on the phone that has no contract if they allowed us to upgrade my wifes phone but was turned down.
So know i have 3 choices.
1. Keep the phone and let my wife keep using a phone that doesnt work right
    2. keep the phone but pay full price for the phone up front (which i dont have)
   3. Return the phone, Pay $250 to get out of my one line still on contract and go to sprint where i can get unlimted data and 2 free iphone 5's. This would seem like the best deal for us but yet i like the phone i have now and up to this point had been happy with verizon.
Seems like the best deal for Verizon would be just to let us upgrade my wifes phone. The lose half the retail on the phone but gain $3000 over 2 years on our contract.
Its your move Verizon. We will be going to the sprint store on Monday night most likely and if nothing is done by then i guess see ya.

I am in the same situation. My daughter cracked her phone earlier this year back in February. In the mean time she has been using my old HTC Thunderbolt, which of course is old and had a lot of issues. When we heard about the Verizon Edge plan, we thought this was a great solution. So we waited until the plan was available, only to find out that we are not eligible for the Verizon Edge Plan. It would seem that the advertising is deceptive. They state upgrade at any time; they mean anytime as long as you are eligible for an upgrade which basically leaves you in the same situation, nothing is different. My daughter attempted to sign up for the edge plan and was told she had to be eligible for an upgrade. The she was told that she could get a phone and use the payment plan program which means you can purchase a phone at full price and pay over the course of a year. This of course means paying for a $600/$700 phone over 1 year. I asked if we could pay for half the phone up front and pay the remaining balance over the course of a year and they said no, any additional payment would be added to account payment for services. The Verizon Edge plan is a scam, it is not what it seems. There really is no flexibility at all, my daughter will have to wait tip August 2014 to purchase a new phone under this plan. I have paid verizon over $200 a month for my familiy's plan for 7 years. This is not customer friendly service; I will be changing carriers as soon as I am eligible, I will not pay so much money for this type of service. T-Mobile is starting to look much better, I hear positive things about their customer service even with their coverage. I don't travel much anyway!   ...........Unhappy Customer!

Stratosphere Cracked and Huge Disappointment with Verizon

So I just joined the slew of customers who were cheated out of 200.00 for buying a stratosphere that the screen cracked within two months of me buying it. The insurance is a rip off so I never have bought it. Samsung is chargin 119.00 to fix the screen. Other retailers are charging almost as much if not more to purchase a new screen I have to replace myself. What a crappy product. Under two months I haven't even finished paying for it and the screen cracked in 50 places. I did drop it about a foot but are you kidding me that there is nothing that can be done for customers?? What a rip off Verizon. I have been a customer since 2005 and before smart phones I thought Verizon was a quality customer care organization. Since I started the droid with a cracked screen and now a stratosphere with the same problem, I think I will find a company who is willing to give actual customer care when a screen cracks in two months. This is a rip off and a scam. Verizon should really look into a recall or something. The phone was actually cool and worked great until the crack. Huge disappointment. If verizon can't start having better customer service I think when my 22 month contract ends I will definitely look elsewhere. Oh ya, and funny thing too, Verizon service is terrible in the D.C. VERIZON CENTER when you go to see a sporting event. Maybe that is just representative of customer service now.

Just in case you missed it
Dave in Decatur - Considering how many people have either had their phones cracked without doing anything, and Im pretty sure Im not the first person of the millions of owners to drop a phone one time and have it break. Im clumsy and happy to admit it. But the fact that 100s of other people are having problems with their screens after one month or two and they didn't even drop it makes it look like a poorly produced product. I don't expect to have to get new phones. I expect Verizon to sell better products for the price they are charging so they don't break with a tap.
Notarep
Yep, I expect a new phone when a 500.00 phone cracks the first time I or anyone else drops it. Im pretty sure if I go to buy other products from elsewhere they usually don't break after a month or one use. Anyone out there have kids that used and broke their phone? Hmm... ya, Im the only one. Are you guys Verizon reps or something?
Commonsense101... nice tag... do you know how to read other blogs or just mine because Im apparently the only one to ever complain about a verizon smartphone being too cheap to stand up to simple damage?
demmo86rt.... really?

I am very disappointed with Verizon!!

I have sent 2 e-mails to support through this website and so far i have not had a response yet.
I bought the thunderbolt when it first came out because i was told it was verizons top of the line phone and have had nothing but problems since. Im sure i dont have to list all of the problems that this phone has. It seems like whenever i start experiencing a problem i come to the internet only to find thousands of people who also have the same problem. I was told that an update was coming to fix alot of issues and supposedly it has came and went and this phone seems worse if that possible. Now my ringtones are are screwy and i never know who his calling by the ringtone anymore.
A few months ago i called support to ask if i could exchange the phone for one not so plauged with issues, of course they said NO. I left T-Mobile with 2 lines and 2 ETF's and it looks like i will have to leave verizon too since they cant even respond to my complaints. I work hard for my money and im not gonna throw it away on a company who doesnt give a crap!
Thank god Sprint has excellent coverage in my area! I am willing to listen to some suggestions on what to do however.

Have you tried calling 611 from your phone? I usually get a customer service rep without too much wait by doing it that way, have never emailed them. Mary

I am VERY disappointed with Verizon FIOS and service

I was a contented Comcast customer for years. Then FIOS came around with "an offer I couldn't refuse". Now it turns out I should have. In the past few months there have been two major problems with On Demand. First, all the HD programs On Demand disappear for months. Now, On Demand will not save my place. If I exit a program/movie or if I pause it and it times out, I have to start from the beginning. A real pain if I'm an hour into something. I called and was told they knew about it and it would probably be fixed the next time an update was applies which was "every few months".
What the heck! No wonder it took so long for the HD to come back. They only do updates every few months, even if there's a major problem.
Add to this the fact that I have to wait on hold ten to fifteen minutes any time I call for support. This NEVER happened to me with Comcast.
I really am disappointed.

I agree ... their customer service has gone down the toilet to boot. Have you found an email address for customer service(?) as their live chat to india is useless. I often wonder if they money they save is equal to the customers they lose?? every email & text update i get from them is also in spanish which is like salt to my wounds...

Extremely Disappointed with Droid Razor M

I have had a Droid 2 for over two years and recently the screen began doing weird things by intermittently not responding to touch screen input or by touching one thing and another untouched started. OK, I still was happy with the old Droid 2 until then. So I got a new Droid Razor M last week. Unless I am within sight of a cell tower, I can not bring up the internet or apps dependent on the internet. I show no 4gl let alone a 3gl signal ant the phone indicated no connection to the internet. My phone service is one bar. This is from the same recliner chair in the same place, unmoved, where I use to happily surf the net with an excellent signal last week. This phone appears it is not receiving very well in that location and those I talk to say I keep breaking up although I hear them well. I'm going back to Verizon to request a replacement. Will let you know how that goes.

Ooo.! Just Hope what i'm seeing are isolated cases in the M's and they aren't going to have the Issue that the Razr HD / Razr Maxx HD is so posed to be having with there antenna's.!

Extremely Disappointed with Customer Service

Saturday, August 1st, my daughter called Verizon customer service to increase my internet speed. The representative helped and said the upgrade would take effect Thursday, August 6. We receive a call on the 6th and were told that we now have the increased internet speed. The internet stopped working once the upgrade took effect. It is Sunday, August 9th and we still do not have internet.
When we call, we’re informed that the call is recorded and I hope that is true. If so, I’d like a customer service manager or specialist to please review the calls that we made from our home number, {edited for privacy}, on Thursday, August 6th, Friday, August 7th, Saturday, August 8th and Sunday August 9th. I believe anyone that listens to our calls and the responses we received from the initial service representative would understand my great frustration.
August 6th, my wife called to notify Verizon that the internet is not working and to get it fixed. She went through the initial trouble shooting attempts with the customer service representative. After, the representative said that a ticket would be created and the issue would be fixed in 24 hours.
August 7th, I called and spoke to another customer service representative. This representative said that the first representative was mistaken, it takes 48 hours. The representative said there is a ticket with the central office.
August 8th, I called to follow up because it has been 48 hours and I was assured we would receive a call from a network specialist. During the call, I was put on hold and disconnected. In the beginning, I was asked for a call-back number. Why did I not receive a call back? I was again told that the first line customer service could not give me any other information than there is a ticket with the central office.
August 9th, my daughter called to get information about why we still do not have internet. We were told 48 hours and at this point, it has been well over that time period. We have not received a call back from a specialist, as promised as well. She spoke to Edward at around 9am, Pacific Time. He informed her that the central office only received the ticket today and said that we would definitely be receiving a call “soon” since it has been more than 48 hours. She asked if she could speak to the central office herself or a network specialist since he could not give her any answers. He informed her that he could not. She asked if she could speak to his supervisor because she was unhappy with not receiving any answers after 4 attempts to resolve our issue. He said that the supervisor would tell her the same thing. She said she understood that he tried everything he could but she wanted to express her frustration and displeasure with not receiving any answers. She had to ask 3 times for the supervisor. He, then, put her on hold and a moment later, the call was disconnected. Again, at the beginning of this call, he asked for a call back number. Why didn’t she receive a call back after the call was disconnected?
When my daughter initially called to increase the speed on August 6th, the first representative she spoke to had put her on hold and she was disconnected. 3 out of 7 times we tried calling Verizon, we were disconnected and not once received a call back.
1. Each representative gave us answers that were inaccurate and conflicting. We did not receive helpful or satisfactory answers.
2. Repeatedly, we were told that we would receive a call back from a network specialist within a time period, and have not.
3. On multiple calls, we were disconnected at very suspect moments during the calls, and did not receive a call back.
4. After 4 days, we still do not have internet or any inclination when my issue will be resolved.
We have no assurance that our issue is being worked. The first-line customer service representatives should receive better training to handle issues such as ours. Hearing conflicting answers from different representatives, receiving broken promises, and being hung-up on is unacceptable from any service providing business. My frustrations are enough for me to search for another service provider.

Hi busohio,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Extremely disappointed with edge refinement in widows 7 64 bit

I have read numerous "how tos" and watched countless instructional videos on edge refinement and have yet to get results anywhere near what are promised. I've tried all the sliders and I have yet to see hair easily selected or even a clean mask produced.
The documentation on this addition to CS5 is next to nothing.
I can only conclude that all the videos shown using edge refinement use low resolution images so any slider adjustments would be useless in any high resolution image.
Nothing but sheer frustration for the past week has me regretting this purchase of CS5.
If there is some insight as how to actually get a decent result with this tool, please let me know

I disagree. I have tried this refine tool on 3 different computers Mac and PC and have yet to have it do anything approaching a usable selection. The renders are worse than the selection it started out with. If someone would explain what each slider does and in relation to the image and the resolution of the image I could work around the defencies of the tool but since there wasnt any documentation and the online help is worthless, one has to believe the video tutorials which pass on giving any usable information.
I havent even had time to try the other features of CS5 because I've spent hours playing with the sliders trying to get anything useable yet have failed miserably.
I feel that I have been lied too

Extremely Disappointed with iLife 11 - Third Issue with Software

This is an open letter to software developers at Apple.
I purchased iLife 11 on day 1. I've come to trust apple and their heretofore excellent work. I have to say I will think twice about buying your software again.
My issues with software "that just works" because a closed environment...
iPhoto was stuck in an upgrade loop for over 48 hours.
iPhoto still won't put a book together.
And today iMovie is stuck searching through iPhoto for a business drive even though I am home and have no way of connecting to the office drive. There's no option to cancel and open iMovie, just an error message that just keeps repeating, and repeating and repeating.
Did you even Beta this software apple? OMG, this is the biggest p.o.s. experience I've ever had (and that includes windows software bugs). Seriously APPLE, I've converted about 50 individuals into appleheads. You need to issue an apology for this release, my experience has sucked hard.

Hi
a. Apple rarely reads this forum - use
• www.apple.com/feedback/imovie.html
b. free space on Your Start-up hard disk. How much ?
c. Did You trash resp. programs pref files ?
d. Repair permissions ?
e. version of QuickTime (the heart of iMovie and FinalCut) ?
Yours Bengt W

I am extremely disappointed with my imac's speed. should i upgrade the RAM?

I bought this lovely machine so that when i come back home, i can push aside my 12" toshiba work laptop and enjoy working on my music and photos and internet browsing on the imac.
the music (ipod +itunes) and browsing works great, but as soon as i get onto iphoto (v5.0.4), it just takes years to get anything done and sometimes it just closes down on me. i have times that colourful round ball rotaing at times for over 40 minutes! i have just 8,000 photos and i just cannot use iphoto at all. also, i'm not all that savvy (or inclined) to try and figure out other softwares - i just assumed that apple's own software and hardware would combine really well in an application that it is really well known for (digital imaging).
so do you reckon it's a hardware issue (RAM or something like that) or that iphoto isn't upto the task? i would use another software for organising the photos if necessary, but i do quite like the way in which iphoto does the organising - when it works.
hope someone out there has some ideas for me!
cheers

Thank you all for the replies! I'm going to work through what each of you have suggested and see how much it helps. The 40 minutes of processing time is not an exaggeration. In fact, it sometimes takes longer than that - but I think it's hanging - so i've forcibly shut down the application.
Al - cheers for your immediate tips - they have certainly helped. I disallowed other shared libraries, dropped the shadow and reduced the photo size to approximately a small thumbnail and the speed has most certainly improved! it still takes a few minutes every now and then, but it's decidedly better.
Dan - I'll try Onyx (first i'll figure out what it is!) to clean things up, i imagine.
Jerry, thanks for the tip on iphoto buddy. i'll certainly try it when i have the time. it'll also help me keep the photos i don't want everyone to see aside, i imagine!
And Rod - these are all jpegs from my NikonD70, i haven't started shooting RAW as yet, as i have to figure out how to process those first! I'll probably upgrade the RAM to 2gigs and to ilife'06 in the next week or two. I'll go through the routine that you suggested for checking for directory corruption as well.
Thanks a lot to all of you! i'm sure i'll be back on track very soon!
cheers,
sidlal

MacBook Pro + Time Machine Restore: Extremely disappointed!

I will keep this very brief, but I am extremely disappointed with Time Machine right now.
Don't get me wrong, it works great for when you just need a file or two that you accidentally deleted yesterday, but when you need to restore your whole system from it, FORGET IT. You might as well START OVER.
So long story short, an app called HamachiX was giving me some issues, so I deiced to reinstall it. When I did that, it created a duplicate entry of my MacBook on the network. So I needed to revert back to before I uninstalled it, somehow deactivate the computer, THEN uninstall it, and then reinstall it. - I had this same issue on a PC and that was the ONLY way to fix it. BTW - everyone STAY AWAY FROM HAMACHI, or in fact ANYTHING LogMeIn makes.....there Mac support is pathetic, and there support is even worse.
ANYWAYS, So I thought ok, its 5pm. an hour ago at 4pm, TimeMachine did its thing before I got myself into this mess, so I'll just boot from my Snow Leopard Disk, restore from my TimeMachine backup and now i'll be back to how it was just an hour ago becre I started any of this.
So I proceed to do the restore. 4 hours later, it finishes. Ridiculous. I boot up and the first thing I notice....lag. Everything is SLOW. And, then I start noticing problems. For example, my desktop icons have been randomly sorted all over the place and are not in the layout I had. I then open some finder windows to find that all of the custom "view" settings have been reset. Everything is in list view. I have to switch every window I open back to icon view, and even then they are sorted by name instead of date or something like that.
I thought, no big deal I can fool with that later. So then I start opening apps only to find that some aren't working. I'm getting "invalid license" messages, etc.
What has gone wrong????
At this point everything is so "messed" up that I don't know what to do. Restore to my backup - no wait, THATS WHAT GOT ME IN THIS MESS! Do a fresh install of OSX - I'd love to, but its going to take sooooo long to reinstall and CONFIGURE my apps. Even things like Firefox. Getting all my addons set the way I had them, getting my bookmarks the way I had them, etc.
I DON'T KNOW WHAT TO DO!!!!
Someone please offer some ideas or explanations about this situation.
Thanks,
Scott

Well, not solved, but I know I will never be using TimeMachine to do a full system restore.
I will only be using it to pull single files from within OSX.

Extremely disappointed with Verizon....

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