F110 for customer refunds

Hi Experts,
I would like to know how I can cut a check for customer refund using F110 OR any other way
EX: We received money from customer and they are not going to do the business with us anymore. We need to refund by cutting a check for the excess amount we received. I suggested that it can be done in F10 payment run by selecting customers. But, I feel that it will think that we are asking to collect the money from the customer and would not cut the check How can i cut a check for this refunds? Please help
Thanks,
Sri

Hello Sri,
SAP F110 by standard can pay both Vendors and Customers, which depends on the values you enter in the selection screen, as long as your payment method cheque is valid in customer master data. Please maintain that payment method in the customer master.
There should not be any conflict to print cheque to customers at all.
Kind regards
taro

Similar Messages

Amend the amount in F110 for customer

Hi all,
We are using payment run F110 to post the customer incoming receive and send it to the bank. How to do a partial payment in F110? for example:
customer invoice= 1000
partial payment = 400
How to show the 400 in the payment run?
Thanks & regards.

Hi ASG,
Partial payment is possible through F110 for that u have to give instalment Payment check box and select customer check box in t.code is -OBB8 and in OBB9 u have to give the partial payment amount percentage
i thought this is only one way u have to give partial payment process through F110
May be this information is useful to you
Regards
Surya

Using F110 for AFT payments

Hello,
We currently use F110 APP to set up our AFT payments from customers. When a payment proposal is executed, the program indicates the customer invoices have been dunned by adding a Dunning block on the AR line item.
I've run into an issue where we have some manual AR line items set up on the customer account that are to be included in the payment run. As these line items are set up during a manual process using F-30, they can result in two or three line items on the customer account that share the same accounting document number. The program is only adding the dunning block onto the first occurance of the document number, and leaving the other blank.
Has anyone used F110 for customer accounts and dealt with this issue? The dunning block appearing per line item in BSEG is important for our process of clearing the items from the customer account.
Regards,
Morgan

Hello Jurgen,
I have an exactly similar question. Did you find an answer. If yes, would you let me know at : [email protected]

Customer refund paid using F110 for which check is not generated

Hi,
A customer refund is paid using the transaction F110. Payment document got generated and successfully posted. But the check number is not allotted for that document and checks are not printed. In the same payment run payment is made to the vendors for which checks got generated. I had checked customer master data and payment method settings and not able to figure out what is the exact reason.
Please respond
Regards
Srinivas

Hi,
System thinks Check should be issued to vendors and collected from customer so check creation refer to the field LFA1-LIFNR, name written here is used for Check creation. Does customer name lie in to LFA1-LIFNR. This is the reason check issued for customer is not created. If you want then get the check printing form analyzed by an ABAPer to modify, if any.
Regards,
Chintan Joshi.

F110 Automatic payment program for customer.

i want to generate BOE for customer with interest document.
i had post invoice and interest document and based on this two document i want to generate one sp. g/l document i.e.BOE.
but instead of one document, system generate two document i.e separate for RV and interest posting.
and i want to post single documet in g/l

I noticed there was a mistake in the document number.

Customer Refunds.

Hi All,
I want to make Customer Refunds using F110 - Automatic Payment Run. But my problem is I have two company codes 1) ABC and 2) XYZ. ABC is only a selling entity and where as XYZ is a buying entity (Only Vendor Payments). So, for one of the customer in my ABC company have to make Customer Refund's. But whereas ABC co.code has no FBZP setup. Now I want to use XYZ Payment Bank Account for ABC because XYZ has already configured with FBZP.
My question is what all the required customization activities required to make Intercompany payments for Automatic Payment Run.
Do we require Cross-co.code clearing accounts ? Tell me what other actions have to be carried.
Regards,
Santosh.

Hi Santosh,
In FBZP, click on ALL COMPANY CODES tab
Hope you should be having the settings already maintained for the company XYZ.
Copy the same and create a new one for ABC.
In the sending company code, it should be ABC and the paying company code should be XYZ
I presume that you had maintained the settings for intercompany transactions at OBYA.
Make sure the customer master/ credit memo document has the appropriate payment methods and payment terms.
Execute F110 with the parameters as company code ABC and the relevant customer number.
Regards,
Mike

I NEED ADOBE SERVICE FOR A REFUND -- TONIGHT

I'm ready to scream -- I was supposed to be transferred to the department for a refund and instead it timed out and ended my chat:
The chat line is: (EMPHASIS ON THE RED FONT AREAS -- I NEED TO CANCEL DREAMWEAVER CS6 (AS I WAS ASSURED I WOULD HAVE NO PROBLEM DOING) AND GET A REFUND -- I JUST PURCHASED DREAMWEAVER CC.
One moment please while we route your chat to a representative.
All representatives are currently assisting others. Thanks for your patience. A representative will be with you shortly.
Thank you for contacting Adobe Sales. My name is Gavin. How may I help you today?
Gavin: Hi, may I have your first name please?
you: Hi, my name is Barry. I spoke with your chat line the other night, the night I purchased CS6. I was on the fence, do I want CS6 (for about $400) or CC (with the ongoing $20 a month fee). I was told that if I wanted to cancel CS6 and move to CC, it would be OK, since I had only installed CS6 and had not used it yet. And that I could get the refund for CS6 and install CC at the same time. At the moment, my purchase from Best Buys had not registered in your system, but I'm sure it has now. SO THE QUESTION AGAIN -- could you discuss with me the pros and cons of CS6 vs. CC -- I have heard that I will not be able to update/upgrade CS6, that it is close-ended, and that CC will be a constant addition of latest features. PLEASE ELUCIDATE ME ON WHICH PROGRAM I (A NEOPHYTE WHO JUST PAID SOMEONE TO BUILD ME A WEBSITE) MIGHT WANT TO USE.
Gavin: Hello Barry
Gavin: Let me explain that for you.
you: Hi, -- can you read my lengthy question and provide me your insights, CS6 or CS CC? Thanks, Gavin - I might have spoken with you the other night even.
Gavin: No, its with other representative.
Gavin: Adobe Creative Cloud is our newest option for you, That will give you everything , plus the ability to sync and store your files
Gavin: If you purchase the software outright at once then you'll be paying the upgrade cost when new version releases but that is not the case when subscribed to Creative Cloud membership since you get free upgrades to future version and will remain current with the latest software tools.
you: Is there some comparison sheet which would lay out the features and benefits of the two programs, side by side, for an educated decision? I was told that CS6 if purchased outright is NOT UPGRADABLE -- wouldn't that lean me toward DW CC instead, to stay current as features are added and tools too? IF THAT IS THE CASE, PLEASE REFUND ME THE CS6 COST AND SIGN ME UP FOR THE DW CC PROGRAM INSTEAD. I was told you could transfer me to the folks in your place who could make this happen -- but I NEED IT DONE TONIGHT! My website developer is coming tomorrow and needs an installed program to train me on.
Gavin: We are connected, right?
you: sorry, it took time to frame my question
Gavin: That's okay.
Gavin: Barry, I see that going forward all new versions will be through creative cloud membership.
Gavin: I'll help you with the cancellation for your CS6 purchase made once you complete the sign up for Dreamweaver CC, Okay
you: SO, HELP ME TO A DECISION, GAVIN. What do I do? Get the monthly fee program and turn in the CS6 for a refund? HELP
you: Lead the way -- BUT.... AND IT'S A BIG "BUT" -- will it be installed and functioning TONIGHT so my guy can train me tomorrow? PLEASE ANSWER THEN let's get this new sign up & cancellation into action.
Gavin: I see that there is no option to equalize the CS6 purchase for the CC subscription plan however you need to subscribe first and then will refund the CS6 purchase made.
Gavin: After subscribing to Dreamweaver CC you can download/ install the software immediately
Gavin: Sounds great, right?
you: So you cannot help me -- what do I do? How do I subscribe first, and how do I get the refund for CS6? Please advise. I'm ready to do it NOW!
Gavin: I'll help you now with the link to subscribe Dreamweaver CC and then help you to get the refund for CS6, Okay
you: fantastic -- I'm at your disposal
you: what do you need from me?
Gavin: Please click here to subscribe
Gavin: I'll stand by please let me know once your done.
you: one last question -- as I said, I'm new to this -- can I later upgrade to Creative Cloud's whole family by just increasing my monthly payment by the difference? please advise.
Gavin: Yes, that's possible.
Gavin: You can later switch or upgrade to complete creative cloud membership when you require other products.
you: great - I'm purchasing now and will let you know when it goes through
Gavin: Sure
you: do I have to un-install CS6 first? PLEASE ADVISE - I'M STARTING TO DOWNLOAD AND DIDN'T THINK OF IT!!!!
Gavin: Excellent!
Gavin: You can uninstall CS6 version once you complete the download for CC.
Gavin: Barry, please stay online while I transfer this chat to our Customer Service Team for more help on cancellation for your CS6 purchase made, Okay
you: I am online, and DW CC has extracted and is half-way through the next step
you: by the way, here's my proof of purchase--should I proceed through the entire installation and checking for upgrades. Need I check for upgrades, or is this the latest version?
you: We received your payment - thank you! Here are the details about that order for your records: Order Details: Creative Cloud single-app membership for Dreamweaver (one-year) $19.99 per month Order # AD010920985
Gavin: Excellent!
Gavin: Please run the download to install, mean while you cancel the order for CS6 purchase made, Okay.
you: Ok - how do I cancel it? Will you turn me over to that department to effect the cancellation?
Gavin: Yes, please stay online while I transfer this chat.
you: Dreamweaver CC is now installed. Thanks for your help, Gavin. I'm so nervous about this because I can't afford to screw it up and have my website guy come tomorrow and not be able to train me.
Gavin: Not to worry!
Please wait while I transfer you to an operator at Adobe Service.
We are still assisting other customers, thank you for your patience. You can also try our community forums, where experts are online 24/7.
We are still assisting other customers, thank you for your patience. You can also try our community forums, where experts are online 24/7.
You are not currently connected to a chat representative.
Your chat transcript will be sent to [email protected] at the end of your chat.
We are still assisting other customers, thank you for your patience. You can also try our community forums, where experts are online 24/7.
You are not currently connected to a chat representative.
We are still assisting other customers, thank you for your patience. You can also try our community forums, where experts are online 24/7.
You are not currently connected to a chat representative.

Hello Barry,
as one of these DW fans here, I'm very surprised and disappointed how your chat passed off. And I can fully understand your immeasurable disappointment. So I/we won't give up this quickly. Maybe you would succeed by using the written form. The employees have time to reflect your problem in an optional way. Please try it once more and use this form for "Sales Inquiries" (Contact us online):
http://www.adobe.com/products/request-consultation/marketing-cloud.html?promoid=KAWSG
Good luck!
Hans-Günter

Payment Method Supplement Check Deactivation in F110 for already posted doc

Hi,
Is there a way to Payment Method Supplement Check Deactivation in F110 for already posted documents.
The background: Some invoices are posted for a vendor when there is a pmt supplmnt method "L-large". Subsequently payment method supplement in vendor master was changed to 'S'. There is debit note posted with pmt method supp 'S' in document. Now while doing F110 system is splitting up the payments based on pmt method supplmt and theline item with debit balance is going in error because of debit balance. As a result the debit balance is not getting knocked off with the credit balance line item.
Request you to help us in finding out if there is any way to generate onlyone line item in F110. Please rule out the option of changing the pmt supplmt at document level.
Regards,
nikhil

Hi Nikhil,
If you are not changing the payment supplement in the document, F110 itself will not allow you to change that. You can possibly deactivate the Payment method temporarily in customizing, run the F110 with only the affected vendors. and activate back the payment method supplement in customizing. You can activate this under APP customizing (FBZP) "All company codes" under the control data section
Ron

I am one promblem for automatic payment program for customer

Job log overview for job:                    F110-20070426-HL    -X / 11421401
     Date     Time     Message text          Message class     Message no.     Message type
     4/26/2007     11:42:14     Job started          0     516          S
     4/26/2007     11:42:15     Step 001 started (program SAPF110S, variant &0000000002084, user ID GAYATRI)          0     550          S
     4/26/2007     11:42:15     Log for proposal run for payment on 04/26/2007, identification HL               FZ     402          S
     4/26/2007     11:42:15     Customer 100199 G555 is contained in proposal 04/26/2007 W1; no editing               FZ     348          S
     4/26/2007     11:42:15     >               FZ     693          S
     4/26/2007     11:42:15     > Additional log for customer 100196 company code G555               FZ     692          S
     4/26/2007     11:42:15     >               FZ     693          S
     4/26/2007     11:42:15     > -
Due date determination additional log               FZ     799          S
     4/26/2007     11:42:15     > Document 8001 line item 001 via INR       12,000.00               FZ     700          S
     4/26/2007     11:42:15     > Terms of payment: 04/14/2007    0 0.000 %    0 0.000 %    0               FZ     701          S
     4/26/2007     11:42:15     > Customer receivable is payable on 04/14/2007 with cash discount terms 1               FZ     706          S
     4/26/2007     11:42:15     >   Include customer items due by 04/26/2007               FZ     733          S
     4/26/2007     11:42:15     > Item should be paid now               FZ     709          S
     4/26/2007     11:42:15     > Item is due with 0.000 % cash discount               FZ     721          S
     4/26/2007     11:42:15     >               FZ     693          S
     4/26/2007     11:42:15     > -
Due date determination additional log               FZ     799          S
     4/26/2007     11:42:15     > Document 8006 line item 001 via INR        1,001.00               FZ     700          S
     4/26/2007     11:42:15     > Terms of payment: 04/16/2007    0 0.000 %    0 0.000 %    0               FZ     701          S
     4/26/2007     11:42:15     > Customer receivable is payable on 04/16/2007 with cash discount terms 1               FZ     706          S
     4/26/2007     11:42:15     >   Include customer items due by 04/26/2007               FZ     733          S
     4/26/2007     11:42:15     > Item should be paid now               FZ     709          S
     4/26/2007     11:42:15     > Item is due with 0.000 % cash discount               FZ     721          S
     4/26/2007     11:42:15     >               FZ     693          S
     4/26/2007     11:42:15     > -
Due date determination additional log               FZ     799          S
     4/26/2007     11:42:15     > Document 8007 line item 001 via INR        2,001.00               FZ     700          S
     4/26/2007     11:42:15     > Terms of payment: 04/16/2007    0 0.000 %    0 0.000 %    0               FZ     701          S
     4/26/2007     11:42:15     > Customer receivable is payable on 04/16/2007 with cash discount terms 1               FZ     706          S
     4/26/2007     11:42:15     >   Include customer items due by 04/26/2007               FZ     733          S
     4/26/2007     11:42:15     > Item should be paid now               FZ     709          S
     4/26/2007     11:42:15     > Item is due with 0.000 % cash discount               FZ     721          S
     4/26/2007     11:42:15     >               FZ     693          S
     4/26/2007     11:42:15     > -
Due date determination additional log               FZ     799          S
     4/26/2007     11:42:15     > Document 8008 line item 001 via INR        3,001.00               FZ     700          S
     4/26/2007     11:42:15     > Terms of payment: 04/16/2007    0 0.000 %    0 0.000 %    0               FZ     701          S
     4/26/2007     11:42:15     > Customer receivable is payable on 04/16/2007 with cash discount terms 1               FZ     706          S
     4/26/2007     11:42:15     >   Include customer items due by 04/26/2007               FZ     733          S
     4/26/2007     11:42:15     > Item should be paid now               FZ     709          S
     4/26/2007     11:42:15     > Item is due with 0.000 % cash discount               FZ     721          S
     4/26/2007     11:42:15     >               FZ     693          S
     4/26/2007     11:42:15     > -
Due date determination additional log               FZ     799          S
     4/26/2007     11:42:15     > Document 8009 line item 001 via INR        4,001.00               FZ     700          S
     4/26/2007     11:42:15     > Terms of payment: 04/16/2007    0 0.000 %    0 0.000 %    0               FZ     701          S
     4/26/2007     11:42:15     > Customer receivable is payable on 04/16/2007 with cash discount terms 1               FZ     706          S
     4/26/2007     11:42:15     >   Include customer items due by 04/26/2007               FZ     733          S
     4/26/2007     11:42:15     > Item should be paid now               FZ     709          S
     4/26/2007     11:42:15     > Item is due with 0.000 % cash discount               FZ     721          S
     4/26/2007     11:42:15     >               FZ     693          S
     4/26/2007     11:42:15     > -
Payment method selection additional log               FZ     699          S
     4/26/2007     11:42:15     > Payment method selection for items due now to the amount of INR       22,004.00               FZ     601          S
     4/26/2007     11:42:15     > Payment method "{" is being checked               FZ     603          S
     4/26/2007     11:42:15     > Bank details are being checked               FZ     640          S
     4/26/2007     11:42:15     >    Customer/vendor bank details are being read               FZ     644          S
     4/26/2007     11:42:15     >     Customer/vendor bank details are being checked               FZ     665          S
     4/26/2007     11:42:15     > Customer/vendor does not have any allowed bank details               FZ     651          S
     4/26/2007     11:42:15     > No permitted payment method exists               FZ     608          S
     4/26/2007     11:42:15     Information re. customer 100196 / paying company code G555 ...               FZ     306          S
     4/26/2007     11:42:15     ... payment not possible because of reported error               FZ     311          S
     4/26/2007     11:42:15     >               FZ     693          S
     4/26/2007     11:42:15     > Additional log for customer 100200 company code G555               FZ     692          S
     4/26/2007     11:42:15     >               FZ     693          S
     4/26/2007     11:42:15     > -
Due date determination additional log               FZ     799          S
     4/26/2007     11:42:15     > Document 4003 line item 002 via INR          500.00-               FZ     700          S
     4/26/2007     11:42:15     > Terms of payment: 04/26/2007    0 0.000 %    0 0.000 %    0               FZ     701          S
     4/26/2007     11:42:15     > Item is clearable from 04/26/2007 with payments               FZ     707          S
     4/26/2007     11:42:15     >   Include customer items due by 04/26/2007               FZ     733          S
     4/26/2007     11:42:15     > Item should be paid now               FZ     709          S
     4/26/2007     11:42:15     > Item is due with 0.000 % cash discount               FZ     721          S
     4/26/2007     11:42:15     Due items with currency INR, pmnt method - items total is < 0               FZ     328          S
     4/26/2007     11:42:15     ...none of the payment methods defined can be used for these items               FZ     347          S
     4/26/2007     11:42:15     Information re. customer 100200 / paying company code G555 ...               FZ     306          S
     4/26/2007     11:42:15     ... payment not possible because of reported error               FZ     311          S
     4/26/2007     11:42:15     End of log               FZ     398          S
     4/26/2007     11:42:16     Job finished          0     517          S
plz u help me........

Hi
In FBZP, "payment method - country ' step, please check the payment methods you have defined. please check if radio buttn of rincoming payment method is ticked. e.g if in the customer master record, payment method, C is given then check if it is defined as Incoming method in above step.
pushkaraj

Customer Refund request

Dear All
How can we make refund request in SAP to make payment to Customer through Special GL Indicator?
Thanks
MK Jay

Madhawa,
F-37 is for Customer Down Payment Request, so -
FBKP
Then go to automatic postings
Next dbl click on down payments
Next dbl click on down payments requests
Change the posting keys.
Make sure you have configured the keys correctly
If you find this helpful, pls mark it as so, points needed
Regards,
Aziz

Payment terms for Customer Invoice with a credit line item

Hi all,
We have a business scenario where we create customer invoices on a weekly basis. The payment terms for these items are a certain payment discount if paid within 365 days. Included in these invoices are credit items which relate to refunds that are due to the customer.
Below is a scenario for Customer XXXX:
Invoice 1 Baseline date 12.01.2007
Invoice 2 Baseline date 08.02.2008
Invoice 3 Baseline date 15.02.2008
I have set up a payment run for this customer to direct debit their items. In my scenario I only want to pick up the first two invoices.
Therefore I set up the payment run to pick up those items which are due up to 09.02.2009, setting the next payment run posting date to 10.02.2009. I would expect the system to pick up only the first two invoices.
What the system does is that it pays/collects the first two invoices in total, but then selects only the credit items of invoice 3. I would expect it to ignore Invoice 3 altogether.
In another example if I had the same invoices, but invoice 3 did not have any credit items involved, then it does ignore invoice 3 as
expected.
I need to understand why for the credit items within a customer invoice are treated differently in relation to payment terms.
Thanks
Natalie

In the customer master assign a different credit memo term than the payment term.
Try changing the credit memo term for 3rd Invoice as such it do not fall in your selection criteria.

Customer refund urgent,

Hi Gurus
Client has the requirement that they dont want to send their customer refunds if item is still at customers home.
Please guide me how to configure this. thanks
points will be awarded
Nik
Edited by: Nik Wallace on May 15, 2008 10:57 AM

Hi,
   To use a different Bank Account -
    In the Customer Master , add the additional Bank details and make an entry for both Banks in the Field Bk.Typ.
    In the line item that is to be paid enter the value of the corresponding Bk.Typ in the field "Part.bank type"
The default is to use the first listed bank account.
Kind regards

Customer Refund - Customer Deposit

Dear Experts,
Here we have one scenario - We received 25000 INR Advance from Customer and Recorded Deposit, Customer used 20000 INR from Deposit, Now we have to refund 5000 INR to Customer what is the detail process we have to follow to do Customer Refund when Deposit is existed
Please help me on this..
Thanks in Advance..

Hi,
assuming that you are in version R12, you have to create a receivable activity for refund ....
Now query the receipt which has 5000 INR as on-account or unapplied, apply it to the value called Refund ...
and state the receivable activity ...
Now system creates an invoice in payables for this customer automatically, which you can pay ...
Regards,
Ivruksha

Is there another way for a refund?

So today, i was downloading apps by WallFive, wallpaper apps... and i downloaded a pokemon wallpaper app and then i found the retina wallpapers app... it costed 1.99 but i didnt noticed, so i accidentally hit the buy button. I went to my account and asked for a refund but it said that it was not eligible for a refund. I had the same problem with a game called Pixel Gun 3D! Is there a way to fix this problem somehow? I accidentally bought those 2 apps

All sales are final... However... To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact
Good Luck.

Head count for people that have returned Creative products for a refund (due to the recent me

After hearing and reading about the recent Creative disaster i decided to take my X-FI(P) back for a refund. I even explained to the store staff exactly why i was doing this and also due to Creative lack of? decent Vista support.
Who else took a creative prodtuct back recently? + for me and my wallet is a feeling much nicer today.
GOOD riddance to creative! 0 year customer of creative signing out.

styckxx wrote:
Refunding your product does not hurt Creative in any way what so ever. The product is already paid for by the retailer and will be repackaged and sold 0% cheaper as an open box or the retailer will ship it back to Creative who will? just repackage it as brand new and send the store a fresh box.
Actually, it does. There are a number of retailers who will RMA any returns and not reshrink them. Also, retailers keep track of return rates for companies and products. If they end up losing money on products from a particular company, they will be less likely to stock them in the future (either at all or at reduced numbers).
This is why on many products you will see a notice to call the manfacturer's support line if you have issues versus taking it back to the store. They are worried about their return rate stats.

F110 for customer refunds

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