Face-screen of phone turns white and won't refresh & adobe pdf stopped working, too

i've synched, i've update software, i've turned phoneoff and back on and phone is fully charged

You have to perform a software repair using PC companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.
Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).
Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable.
All we have to decide is what to do with the time that is given to us - J.R.R. Tolkien

Similar Messages

  • My centre button has stopped working and my top lock button has stopped working too. I've had this iPhone 2 years now, can I take it into apple and swap for another phone or am I not covered? Thanks

    My centre button has stopped working and my top lock button has stopped working too. I've had this iPhone 2 years now, can I take it into apple and swap for another phone or am I not covered? Thanks

    The standard Apple warranty is 1 year. I believe you can purchase AppleCare+, which extends the warranty to two years from the date of purchase. This extended warranty needs to be purchased within 30 days of the purchase date for the phone.
    If you have the extended warranty, you may be able to get a replacement phone at no cost. You will need to make an appointment at an Apple Store Genuis Bar and have them take a look at the phone.
    If you did not purchase the additional warranty coverage, you should be able to purchase an Out-of-Warranty replacement, which is $199 for the iPhone 4S.
    ~Lyssa

  • HT4623 I installed the latest update this morning and my phone turned off and won't turn back on.  Help!

    My battery was fully charged.  The notice for an update came up so I told it to start.  Then the phone shut off and won't turn back on.  When I plug it back in, I can hear it "revving" but it still won't turn on.  Any ideas?

    Did you already try to reset the phone by holding the sleep and home button for about 10sec, until the Apple logo comes back again? You will not lose data by resetting, but it can cure some glitches.
    If this does not work, try to connect in recovery mode, explained here:
    iOS: Unable to update or restore

  • My iPod screen turned white and won't respond to anything I do.?

    I set it on the couch and picked it up and the screen turned white. I tried to reset it (holding the home and on/off button for 15 seconds) and that did nothing. So then I charged it for an hour and reset it again and that did nothing. What do I do? By the way I have  the 4th Generation 32GB iPod Touch. I don't know my IOS though, I know I updated it a couple months ago to and IOS 6 it had other numbers too but I forgot.

    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try on another computer
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar       

  • So my phone turned off and won't turn back on

    my phone turned off on Tuesday and I eventually got it back on by syncing it up. Now, it turned off again, and I'm away from my cord to sync it to turn it on. Either way, this is clearly a problem. I believe I should be getting a new iPhone because of this. This is unacceptable.

    Whenever you sync the phone it automatically creates a backup so you don't need to try to do them separately. The backup would contain your contacts, calendars, app data, and Camera Roll among other things.
    More info about backups specifically can be found here: 
    http://support.apple.com/kb/HT1766
    I would also make sure that when you sync the phone that you have all the pertinent checkboxes ticked, such as the Sync Address Book Contacts checkbox in the Info tab. You should also import your photos from the phone to your photo management software(Image Capture, iPhoto, etc.). This will ensure that the information from the phone will be stored in the backup file and on the computer in your address book, photo folder etc.
    Sometimes the backup can contain software settings and code that can cause the problems to reoccur, which is why I recommended both the sync and backup. If after restoring the phone and restoring the data from a backup the issues are still present you can restore the phone and set it up as new. If after setting it up as new the issues are still present then your issues are hardware related.

  • Phone Turns Off and Won't Turn Back On

    Twice this week my phone has completely powered off while I wasn't using it and won't power back on until i remove the battery.  Very frustrating- I'm wondering if it is overheating although neither time was it hot.  Anyone else have this problem?

    How are you charging it by the the charger that came with or by your computer if it is use the charger that come with the phone, there's an app called system panel in the market down load it. It will tell you what the apps are doing an it can tell what &  how much your cpu is doing an it will also tell the temperature of the phone an the battery temp. as well.
    But if you can't get it to come on an your under your 14 days don't mess around with it.  return it an get another one or another phone. 

  • HT4528 Iphone 5 screen will not turn on, tried to restart but lock button doesnt work too well

    Iphone 5 screen wont turn on, tried restarting but lock button doesnt work too well

    Hi gavin149,
    If you are having issues with an iPhone that isn't responding, you may find the following article helpful:
    iOS: Not responding or does not turn on
    http://support.apple.com/kb/ts3281
    Regards,
    - Brenden

  • My phone screen turned white and won't stop playing pandora. it wont minimize or turn off

    please help

    Let the battery fullu drain. After charging for at least an hour try a reset and restore.

  • Phone turned off and won't turn back on

    Hi, my z1 recently switched itself off without warning and now won't switch back on. I have tried to reset it with the power+volume up method, and also the red button under the sim flap. Also, when the charger is connected the notification led flashes red instead of the usual steady red.
    I've had this problem twice before, but either power+volume up or simply connecting the charger has fixed it.
    Thanks in advance for any help, I've only had this phone a few months but now I'm lost without it

    To solve the issue, open Device Manager on your computer to reinstall the driver for your device while your device is connected with your PC via a USB cable.
    Microsoft Windows Vista and 7 users
    To open Device manager on your computer
    Click on the Start button. 
    In the Search box, type device manager, and then press enter. 
    Microsoft Windows 8 users
    To open Device manager on your computer
    Click the Desktop Tile to open the Desktop. 
    Click >> at the bottom right of the taskbar. 
    Select Control Panel from the Menu. 
    Select Device Manager from the list of control panel items.
    Note: If you do not see the screen with the Device Manager option, click the View by drop-down menu and select Small icons.
    Microsoft Windows XP and 2000 users
    To open Device manager on your computer
    On the desktop, right-click on My Computer and click Properties. 
    In the System Properties window, click the Hardware tab. 
    In the Hardware, tab click the Device Manager button.
    To reinstall the drivers for your device
    Scroll down to the Universal Serial Bus controllers (USB section) of the Device Manager window. 
    Look for an MTP Device: Media Device, Unknown Device or any other reference to your phone. Click on this entry and choose "Uninstall" whilst leaving the device connected. 
    Wait a few minutes, and the computer will reinstall the drivers for the device.
    Now, the phone is accessible via Computer/My Computer on your computer.
    What are your thoughts about this forum? Let us know by doing this short survey.
     - Official Sony Xperia Support Staff
    If you're new to our forums make sure that you have read our Discussion guidelines.
    If you want to get in touch with the local support team for your country please visit our contact page.

  • My Iphone 4 was making a weird noise, it glitched for a minute, then a blue screen appeared, it turned off and won't turn back on at all. Please help!

    Please help me! I will be so thankful!

    Try a reset, hold down the home/sleep button together until you see the apple logo and then release, then wait for the phone to boot back up.

  • My I phone turn off and won't turn on

    I need help

    You posted in the iPad forum instead of the iPhone forum. To get answers to your question, next time post in the proper forum. See https://discussions.apple.com/index.jspa  I'll request that Apple relocate your post.
     Cheers, Tom

  • The screen on my iPod touch is white and won't turn off and on?

    I was charging my iPod and forgot about it after a couple days and now my screen is white and won't turn on and off and I held hold button and button on screen for 10 seconds and it didn't do anything. HELP

    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar       

  • Hi, I accidentally spilled water on my Mac Air on the very right side of the keyboard. After a few minutes, the screen turned white and a gray folder with a question mark came up and kept flashing. THEN IT DIED HELP.

    After the screen turned white and the folder popped up, it just kept flashing. After a few minutes the screen just turned white completely and I could hear the noise of the drive. It just sat there still with the noise for a good few hours until the battery died and then my mac just shut down completely. I tried to see if the computer could charge, and it does charge. I just can not turn the computer on no matter what. It is dead. It might be the logic board or the drive...I'm hoping it won't cost me a new computer because I just got this 5 months ago....

    Do not attempt to charge as that will only make the damage worse.  You need to take the MacBook Air to an Apple store genius bar and have the technicians check and see what repair work is necessary.  It only takes a very small amount of liquid to cause short circuits and damage.

  • My screen turns white and my functions lag on me for instence i try going to my ipod and it turns on but then turns right off going back to main screen. when i click on my settings it takes forever to open up, if opening at all.

    my screen turns white and my functions lag on me for instence i try going to my ipod and it turns on but then turns right off going back to main screen. when i click on my settings it takes forever to open up, if opening at all.

    Restore the phone --> http://support.apple.com/kb/HT1808
    If this does not resolve the problem you have a hardware problem.

  • Ever since I downloaded the new iOS 7 my screen will not turn up and down and it rotates on its own side to side.it will not face the way I want it to go. How do I fix it?

    Ever since I downloaded the new iOS 7 my screen will not turn up and down and it rotates on its own side to side.it will not face the way I want it to go. How do I fix it?

    I've been working on this all day!!! I've tried everything I know of and can't get it to load either. Sounds like lots of people are having problems. Here is what I have so far...I have uninstalled EVERYTHING on my pc from apple and reinstalled itunes to no avail. I have tried all sorts of things I've read as fixes online. NOTHING has worked. Here is something interesting that i have noticed though. my main pc (which is the one i have always managed my itunes account with for years) is a 32 bit system running windows 7. Yesterday I installed itunes for the first time on my new netbook which is a 64 bit (windows 7) system and it works just fine. i have three other laptops (all window 7) in my household that are all 64 bit operating systems and ALL have updated to 10.5 and THEY ALL work fine. this is FOUR 64 bit systems ALL updated w/10.5 that work and ONE that is a 32 bit that will not. Can't get any help from apple. their suppot *****! I want to get someone on the **** phone or a live chat but cant. *** APPLE????? please let mw know if you find SOMETHING i can try next. I'm out of ideas and patience!

Maybe you are looking for

  • How can i get thes songs from ipod nano to the itunes libary??

    hi i have ipod nano and i sync it with over 500 songs .....my bad i lose all that songs on my libary  .... how can i get thes songs from ipod nano to the itunes libary??

  • How do you create a tickbox/checkbox in an OBIEE report

    Hello Im pretty new to OBIEE (this forum has proved to be invaluable so thank you all) How do you setup a measure to be a tickbox/checkbox?

  • Numeric control outside limits

    Hello, I have a numeric control and I have set data entry llimits and selected coerce. It behaves fine using the increment/decrement buttons and when I type data in. I want to be able to load a preset value read from a text file into the control . Th

  • Pass rich text string from webdynpro java into interactive form

    Hi, experts:   I know rich text-related questions have been asked by many other forum member.   But I still cannot figure out how to display rich text string in the interactive form.   below code is set rich text string in my webdynpro program. wdCon

  • Bluetooth keeps searching

    Is there a problem with iPad bluetooth syncing with either the iPhone or the macbook? I am having a problem connecting since the iPad is keeps on searching thanks tk