FAIL: Geek Squad - iPod/MP3 Player Diagnostic Service

My wife's iPod was having issues with the headphone jack. While I DID purchase it from Best Buy it was over 5 years ago and the extended service plan has since expired. I checked bestbuy.com and noticed under Geek Squad services that there was a $19.99 diagnostic for iPods/MP3 players. That sounded like a good deal to me. After waiting in line for 20 minutes I was told point blank that if I did not have a service plan there was NOTHING they could do. I referred the Geeks at the Long Island City location to the service mentioned on the website and was told that they never heard of such services and if I didn't have a service plan they wouldn't touch it. Sounds like a scam to sell more service contracts to me. Anyone else have this problem? If this was a service that was only available at select locations shouldn't the site have mentioned that??

I had never heard of it either and alls they do for it is a hard reset anyways for that price according to their website. They do not do hardware repairs on ipods and do require you to go to apple and won't repair them. You can check the repair cost through apple here: http://www.apple.com/support/ipod/service/prices/
Crystal
Superuser
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While I used to be a Best Buy Employee, I no longer have any affiliation with Best Buy.
My opinions do not in any way shape or form represent Best Buy's Official decisions.

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