Failed connection with account credential verifica...

Hi everyone,
Our daughter is in Italy having put the app on her iPhone, she attempted to use the app and the above message came up.
She has several apple devices and automatically the app loaded on those devices as well. The app worked in the beginning, but we didn't get chance to use it just before she went, after the other devices had loaded it.
Is there any other possible reason for the message before we try taking the app off all the other devices.
Michael

Hi ypt; go online to my bt.com [smart-talk service area] and check that your daughters useage protocols are all ok, i.e. calls from her handset to landlines ok etc etc.
]Plan B is to call the smart-talk help line and check that all is ok with your STalk account and that her useage protocols are in order].
Edit:-
Bear in mind, I think its a maximum of download to five devices..............
AQ.
"Welcome to Royston Vasey - You'll never leave."

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