Failed to send E-mail via microsoft OutLook

Hi All,
Does anybody knows why this message appears when I tried to send an email via out look, using the button email on the B1 menu bar.  i have selected the user name and the email address correctly, i have ticked the option send emiail using microsoft outlook.  then the following error message appeared
"BO2069: Failed to send e-mail via Microsoft Out look"
the connection was established between outlook and b1 using the logon function in outlook integration addon.
thanks
SV Reddy

Dear,
If my last answer could not solve your issue, please refer to the informaiotn below:
The reported issue occurs due to the fact that outlook can only send attachments from the Business One attachments folder.
This issue has been fixed in 2005A SP01 PL41. Please refer to the note 1116389. As a solution we would suggest to upgrade to the latest patch level.
Until you upgrade to latest patch of 2005A SP 01 you can use the following workaround:
- Manually copy all attachments to the B1 attachment path before sending this mail. If you create a shortcut to your attachments folder in a convenient location (perhaps the desktop) this can be done very quickly. (Browse to your document, right click and select copy, press the Windows Key+D to go to your desktop, double
click the shortcut, then paste into the attachments folder.)
Alternatively, you could either:
- Change the B1 attachment path to your attachment files path.
or
- Uncheck 'Send E-mail via MS Outlook', and send this message. Nowthese attachments will be copied to the Business One attachment path.
Then send this message again, with 'Send E-mail via MS Outlook' checked.
Further we would suggest to apply following steps:
-upgrade your MS Office 2003 application to the current SP. (SP3)
-verify that the sender's e-mail address defined for the sender in SAP Business One is valid.
-Set up the correct smtp server in SBO Mailer / General Setting /Mail Settings (you should check with a "Test connection" button)
Wish the information could solve your issue.
Regards
Apple

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