Failing SMART status

I've been having several issues over the past few days, including a computer crash, reinstalling the OS, having that freeze and inability to update.
When checking my disc repairs, I was greeted with this message
This drive has reported a fatal hardware error to Disc Utility If the drive has not failed completely, back up as much data as you can and then replace it with a working drive.
Does this mean my harddrive is on it's way to failing me yet again for the second time in four months? I live a good several hours away from a Genuis bar. Help?

Kaydi
YES.Your Hard Drive is failing.
If you can't get to an Apple Store or Authorized Service Center,call AppleCare.
They'll ship you a replacement.D.I.Y. Installation is VERY easy on a MacBook.
Jim

Similar Messages

  • Drive fails SMART status-"this drive has a hardware problem"

    I recently did a major update of software and applications to my MacPro. (it's the first model of 8 core that came out). When I do a major update like this, I make a clone using Carbon Copy Cloner of the system drive to an external drive so I have a backup until I verify everything is good on the updated internal. I have 4 hard internal drives and have been having no trouble from them. However I noticed in Disk utility that one of the non-system drives is displayed in red and gives a warning that reads, "This drive has a hardware problem and can't be repaired. Backup the data and replace the drive". It also shows the SMART status as "failing". So I have everything copied to another drive.
    I'll gladly replace the drive. However here's my confusion: when booting from the system cloned to the external drive, this same drive shows as being perfectly fine in Disk Utility. Both system drives have OSX 10.6.6. the only difference is newer applications on the internal system drive that reports failure (mostly audio related applications: Pro Tools, Reason, Roxio Toast).
    So does anyone have any thoughts? I've read some other threads and they just report the failure and say to change the drive. I've not seen anyone else have one system that reports failure and another that doesn't.

    SMART status failed is usually caused by too many suspected Bad Blocks. Some of these blocks may be unjustly accused of being permanently bad.
    If you have the liberty to re-initialize the drive, doing so with security options "Zero all data, one pass" will ensure that (if the test completes without error) the drive once more has 100 percent good blocks. The process takes several hours to complete, longer if there are a lot or bona-fide errors.
    It is also possible that the drive will produce "initialization Failed", in which case it should be retired if out of warranty, returned for replacement if still in warranty.
    A drive that has ever seen a SMART status of Failed may get more Bad Blocks in the next six months. Or maybe this afternoon. If possible, it would be good to reduce your day-to-day use on this drive, such as making it a backup drive rather than using it all day every day for 'live" data.

  • SMART status failing on a WD Scorpio Black WD3200BEKT 320GB 7200 RPM

    I just recently purchased a Western Digital Scorpio Black WD3200BEKT 320GB 7200 RPM drive to put in my 1st Gen MacBook Pro. Ever since installing the drive, I've had random beach balls happen usually when there is a fair amount of disk I/O.
    Thinking the drive was bad, I sent it back and got another one. I am still seeing the same frequent beach balls requiring a hard restart to get the system to be responsive again.
    Checking the System Profiler, I see that the drive is failing SMART status. I also checked the kernel logs and am getting I/O errors on the drive at the point when the system beach balls.
    I am pretty certain it isn't the drive. I'm at a loss for what to try next. Is this drive not compatible with my SATA interface. Any suggestions or comments?
    Below are some of my pertinent machine information from System Profiler:
    Model Name: MacBook Pro 15"
    Model Identifier: MacBookPro1,1
    Processor Name: Intel Core Duo
    Processor Speed: 1.83 GHz
    Number Of Processors: 1
    Total Number Of Cores: 2
    L2 Cache: 2 MB
    Memory: 2 GB
    Bus Speed: 667 MHz
    Boot ROM Version: MBP11.0055.B08
    SMC Version (system): 1.2f10
    Sudden Motion Sensor:
    State: Enabled
    Below is the Serial-ATA information from the System Profiler:
    Intel ICH7-M AHCI:
    Vendor: Intel
    Product: ICH7-M AHCI
    Speed: 1.5 Gigabit
    Description: AHCI Version 1.10 Supported
    WDC WD3200BEKT-60F3T1:
    Capacity: 298.09 GB
    Model: WDC WD3200BEKT-60F3T1
    Revision: 12.01A12
    Native Command Queuing: Yes
    Queue Depth: 32
    Removable Media: No
    Detachable Drive: No
    BSD Name: disk0
    Mac OS 9 Drivers: No
    Partition Map Type: GPT (GUID Partition Table)
    S.M.A.R.T. status: Failing
    Volumes:
    Macintosh HD:
    Capacity: 297.77 GB
    Available: 153.19 GB
    Writable: Yes
    File System: Journaled HFS+
    BSD Name: disk0s2
    Mount Point: /
    I also ran this to check the current speed of the SATA interface since the drive is a SATA II drive with a 3.0gb/s burst.
    $ sudo ioreg -l | grep 'Interconnect"="SATA"'
    | | | | "Protocol Characteristics" = {"Physical Interconnect"="SATA","Physical Interconnect Location"="Internal/External"}
    | | | | "Protocol Characteristics" = {"Physical Interconnect"="SATA","AHCI Port Number"=0,"Physical Interconnect Location"="Internal","Port Speed"="1.5 Gigabit$
    | | | | "Protocol Characteristics" = {"Physical Interconnect"="SATA","Physical Interconnect Location"="Internal"}
    The above shows that the interface is running at 1.5gb/s SATA I which is what I excepted on this system.
    Thanks!
    Dustin

    Sounds like you have things well sorted out.
    Despite that fact that you have had two consecutive HDDs with defects does not, necessarily, mean that all of those drive are defective. However, you are fortunate that you were able to get you money back. Seagate makes good drives, as does WD, and hopefully you have paid your dues and you will have no more incidents.
    Do post back should you run into stuff and need to bounce ideas off someone else.
    Good luck.
    cornelius
    I will certainly report back on my luck with Seagate.
    You are correct that the failure of two consecutive drives does not mean the whole line is faulty. The drive I was replacing in the MacBook Pro was actually a Western Digital Scopio as well (just not a Blue or Black) and it has performed flawlessly. It's the drive I have reinstalled twice now while I waited for the replacement drive to be shipped.
    Another interesting anecdote is that I searched the NewEgg customer comments for reports of SMART errors on the Western Digital Scorpio Black drive I had ordered and sure enough, there were quite a few postings where people had tried multiple times to get a good drive.
    It's just one of those things that you start to question, especially with older hardware like I am using (1st Gen MacBook Pro) that maybe backwards compatible quirks between SATA 1 and SATA 2 are the real problem not the drive itself. I'm still not 100% convinced that the drives were the true culprit. Hard to say for sure.
    Not to mention all the troubles I've been reading about with 3rd party drives and the recent 1.7 EFI update which has caused similar errors as to what I was seeing with these drives. The first drive I had didn't throw any SMART errors, or at least I didn't notice them.
    I'm gonna order the Seagate Momentus 7200.4 ST9320423AS 320GB 7200 RPM 2.5" SATA 3.0Gb/s and see what happens. I'll report back my findings in another thread so that people who search for the Seagate drive will have a more related thread to read.
    Dustin

  • Apple Hardware Test (AHT) Hard Drive Full Read Fail But SMART Status OK

    I have a Mac mini Server from Mid 2010 running Snow Leopard Server.
    Ocassionally, it'll freeze up with the spinning beachball wheel for a few minutes. This usually happens when opening an app or performing an app function from the menu bar. It's a pretty clean system—there are not many apps installed.
    I suspect it's a hadrware issue. I ran Disk Utility's Permission and Disk Repair. All good. SMART Status is verified. So I ran the Apple Hardware Test. Everything passes except for the Hard Drive's "Full Read"—it fails because "Reading took longer than the average time". The Hard Drive "Short .. test" and "Check SMART Status" pass.
    Does anyone have an idea of what's going on here? Is the hard drive the issue? I don't understand how there can be a read issue (or hard drive issue), when the SMART Status is verfied.

    S.M.A.R.T isn't perfect. Neither is AHT for that matter, but if it is reporting that reading is taking longer than it should then an impending failure is likely. The occasional "wait cursor" appearance supports that diagnosis.
    Consider yourself fortunate in that you still have the ability to back up anything important, and you can plan a convenient time for its replacement.

  • Powerbook G4  HD SMART Status: Failing

    My powerbook G4 (1.5GHZ, 1GB RAM, OS 10.3.9)recently runs very slowly, sometimes freezed up during power off process. I checked the activity monitor to see none program hogging the cpu and memory, There are about 37GB free space on the hard drive. Checked the Disk Utility and saw the SMART status: Failing in red letters. Can anyone tell me if that is the sign the HD is going to die soon? If I used the install CDs to reinstall very thing, it will fix the problem or not? Or I just need a new HD? Luckly I was able to backup everything on my Mac to my desktop. Thx

    Welcome to the Apple discussions.
    That means that it's time to replace the hard drive, as it will fail shortly due to a hardware failure. If you want more detail on what is failing, install Smart Utility from Volitans.
    New hard drives are cheap ... good source is Newegg.com, as they have many user reviews, good prices, good service. I've bought drives from them for years, and can recommend them. You'll want a parallel ATA interface 2.5" hard drive. Can't use a serial ATA (SATA) interface hard drive.

  • SMART Status = failed

    Hi there, I have a 27" iMac from Mid 2010, been running slow the last couple of days, so done some PD.  Looks like the hard drive is on its way out, with a SMART status of failed.
    The questions are;
    best ways to replace (ie, diy, take it in to an apple fixer)
    the hard drive model is HDS722020ALA330 (2Tb Hitatchi) - looks like the model is discountinued, or very expensive to get hold of - what options should I be looking at?
    Cheers

    SSD's tend to be in the 2.5" format, generally with serial ATA interfaces. The difference between SATA II and SATA III has to do with the speeds they can support, with SATA II supporting 3 Gbit/s and SATA III supporting 6 Gbit/s.
    If you can boot up your system (OS X DVD or external hard drive backup), click the apple on the left of the menu bar, about this mac, more info, system report, and serial ATA. You'll note on the Intel chipset that it will have a value for "link speed". If it's 3 gigabit, it's SATA II and 6 gigabit would be SATA III. That's what the system can support. Or you can look up your specs on everymac.com which will also tell you what serial ATA speed your macbook supports.
    SATA III SSDs are supposed to be backward compatible to SATA II as needed. However, I recently upgraded our 2010 mac mini to an OWC SATA III SSD. Hooked it up, and the negotiated link speed was 1.5 gigabits, which is SATA I, with the mini capable of supporting SATA II. Turns out I had to install the OWC SATA II drive, which when hooked up, was running at SATA II speeds! OWC was very helpful and made the return as painless as possible.

  • Hard disk failing SMART test

    Hi,
    It's been 2 days my imac is much slower to boot (about 2min from the startup sound until I get to a responsive desktop).
    After checking the system with Techtools and Smart Utilities is turns out SMART status is failed.
    Smart Utilities shows only one problem: Reallocated bad sectors with value=8, threshold=36, gross value=3760.
    I wonder if 3760 is the number of bad sectors on the disc or just a coded value in the hdd firmware.
    The most worrying thing is that the count of reallocated bad sectors seems to be increasing slowly but steadily over time.
    Everything works fine once the start up sequence is complete but it seems clear from the system indication that The hdd must be replaced sooner rather than later.
    Imac 27" i7 late 2009 with 1To hdd, still under Apple Care plan
    My questions are:
    - At this stage can the hdd fails anytime or do I still have some time to change it ?
    - Will this S.M.A.R.T failure and the hdd replacement be taken care of by Apple Care immediately or will they want to wait until it fails completely ?
    - How easy will it be to restore my entire system on a new hard disk from the time capsule ? (iphoto collection, itunes library, installed third party apps, emails... All of this will work fine after a restore on a brand new hard disc ?)
    - After restoring from time capsule will the ipad or ipod be able to synchronize with itunes as if nothing happened ?
    Maybe someone in here had similar troubles with their hdd and can shed some light on this.

    My questions are:
    - At this stage can the hdd fails anytime or do I still have some time to change it ?
    - Will this S.M.A.R.T failure and the hdd replacement be taken care of by Apple Care immediately or will they want to wait until it fails completely ?
    - How easy will it be to restore my entire system on a new hard disk from the time capsule ? (iphoto collection, itunes library, installed third party apps, emails... All of this will work fine after a restore on a brand new hard disc ?)
    - After restoring from time capsule will the ipad or ipod be able to synchronize with itunes as if nothing happened ?
    Maybe someone in here had similar troubles with their hdd and can shed some light on this.
    Your HD is failing. Backup immediately!!!
    Yes AppleCare will take care of it, contact them immediately.
    It's very easy to restore your system, if you bring your Time Capsule in when the repair is done the Apple Store or AASP  should be able to help you do the restore. Do not repeat do not do it wirelessly though!
    After the restore has been completed everything should be back to normal including your syching the iPod & iPad.

  • Internal hard drive/repair: SMART status; Disk Utility, Tech Tool & More

    machine: 12" PowerBook 1.5 GHz PowerPC G4 (Aluminium) with 80GB internal HD
    internal hard drive (original): Hitachi Travelstar 5K100 series HTS541080G9AT00
    hard drive firmware: MB4AA5AJ
    ATA version: 6
    ATA standard: ATA/ATAPI-6 T13 1410D revision 3a
    I have monitored the SMART status etc. of my internal drive with smartmontools for some time. Occasionally, I would see an error or a failed self-test but later testing always succeeded and things did not seem to be problematic.
    At the beginning of this week, I started to see a lot of failed self-tests (though some still passed), a rising number of bad ("pending") sectors and reallocation attempts (though no reallocated sectors) and various other errors. The computer seemed to have trouble reading from the disk at times and Carbon Copy Cloner reported two I/O errors when cloning (a later clone succeeded). fsck showed errors although running fsck -fy repeatedly seemed to resolve them.
    The Apple hardware tests initially reported an error (2STF/8/3:ATA-100 ata-6-Master) but I hadn't realised I should disconnect peripherals before running it so I did that and repeated the test which found no issues. I ran the extended test a total of three times with no errors.
    As I continued to have problems, I booted from my clone and had Disk Utility wipe the drive by writing zeros to it. (I thought trying to get it to write everywhere would either finish the drive off or force it to reallocate the bad blocks. As I understand it, in normal use, the drive won't reallocate the blocks unless it can recover the data in the hopes of reading it at a later time.)
    I then continued monitoring the disk using smartmontools. At this point, short self-tests succeed but extended self-tests "disappear". They don't fail, they simply vanish. They begin and smartctl shows the test in progress but then no error or result is logged - it is as if the test was never run. The first time I did this, I got an error saying the SMART attributes could not be read but subsequent tests do not trigger even an error. Short self-tests continue to pass.
    There are now (according to SMART) zero bad ("pending") sectors but zero reallocated sectors, which seems odd. The raw read error rate fluctuates (zero one minute, many thousands a while later) although I am not sure it did not do this before.
    Disk Utility claims the disk does not support SMART status even though smartctl clearly shows it does. Disk Utility claims the volume is "OK".
    I ran Tech Tool Deluxe 3.04 from CD and 3.1.1 from my clone. In both cases, I ran all available tests on the drive. No problems were found.
    I am seeing some problems even while booted from my clone - yesterday, the system froze completely and I had to force a shut-down by switching off the power (fsck then found a minor error but repaired it). Just before this happened, I was unable to mount a disk image and was trying to rectify the situation when the system froze. It is possible that the errors fsck corrected were implicated in the freeze, rather than caused by it, since Disk Utility found and repaired similar errors for the other two clones I have (on different partitions of my external drive - yes, I know this is sub-optimal).
    Here is some current output from smartmontools:
    ---output: smartctl -q noserial -a disk0---
    smartctl version 5.38 [powerpc-apple-darwin8.11.0] Copyright (C) 2002-8 Bruce Allen
    Home page is http://smartmontools.sourceforge.net/
    === START OF INFORMATION SECTION ===
    Model Family: Hitachi Travelstar 5K100 series
    Device Model: Hitachi HTS541080G9AT00
    Firmware Version: MB4AA5AJ
    User Capacity: 80,026,361,856 bytes
    Device is: In smartctl database [for details use: -P show]
    ATA Version is: 6
    ATA Standard is: ATA/ATAPI-6 T13 1410D revision 3a
    Local Time is: Sat Jul 3 20:28:52 2010 BST
    SMART support is: Available - device has SMART capability.
    SMART support is: Enabled
    === START OF READ SMART DATA SECTION ===
    SMART overall-health self-assessment test result: PASSED
    General SMART Values:
    Offline data collection status: (0x00) Offline data collection activity
    was never started.
    Auto Offline Data Collection: Disabled.
    Self-test execution status: ( 0) The previous self-test routine completed
    without error or no self-test has ever
    been run.
    Total time to complete Offline
    data collection: ( 645) seconds.
    Offline data collection
    capabilities: (0x5b) SMART execute Offline immediate.
    Auto Offline data collection on/off support.
    Suspend Offline collection upon new
    command.
    Offline surface scan supported.
    Self-test supported.
    No Conveyance Self-test supported.
    Selective Self-test supported.
    SMART capabilities: (0x0003) Saves SMART data before entering
    power-saving mode.
    Supports SMART auto save timer.
    Error logging capability: (0x01) Error logging supported.
    General Purpose Logging supported.
    Short self-test routine
    recommended polling time: ( 2) minutes.
    Extended self-test routine
    recommended polling time: ( 55) minutes.
    SMART Attributes Data Structure revision number: 16
    Vendor Specific SMART Attributes with Thresholds:
    ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
    1 RawRead_ErrorRate 0x000b 100 100 062 Pre-fail Always - 0
    2 Throughput_Performance 0x0005 100 100 040 Pre-fail Offline - 0
    3 SpinUpTime 0x0007 142 142 033 Pre-fail Always - 2
    4 StartStopCount 0x0012 097 097 000 Old_age Always - 5793
    5 ReallocatedSectorCt 0x0033 100 100 005 Pre-fail Always - 0
    7 SeekErrorRate 0x000b 100 100 067 Pre-fail Always - 0
    8 SeekTimePerformance 0x0005 100 100 040 Pre-fail Offline - 0
    9 PowerOnHours 0x0012 039 039 000 Old_age Always - 26720
    10 SpinRetryCount 0x0013 100 100 060 Pre-fail Always - 0
    12 PowerCycleCount 0x0032 098 098 000 Old_age Always - 4168
    191 G-SenseErrorRate 0x000a 100 100 000 Old_age Always - 0
    192 Power-OffRetractCount 0x0032 100 100 000 Old_age Always - 201877487644
    193 LoadCycleCount 0x0012 001 001 000 Old_age Always - 2209599
    194 Temperature_Celsius 0x0002 141 141 000 Old_age Always - 39 (Lifetime Min/Max 16/46)
    196 ReallocatedEventCount 0x0032 100 100 000 Old_age Always - 194
    197 CurrentPendingSector 0x0022 100 100 000 Old_age Always - 0
    198 Offline_Uncorrectable 0x0008 100 100 000 Old_age Offline - 0
    199 UDMACRC_ErrorCount 0x000a 200 200 000 Old_age Always - 0
    SMART Error Log Version: 1
    ATA Error Count: 2138 (device log contains only the most recent five errors)
    CR = Command Register [HEX]
    FR = Features Register [HEX]
    SC = Sector Count Register [HEX]
    SN = Sector Number Register [HEX]
    CL = Cylinder Low Register [HEX]
    CH = Cylinder High Register [HEX]
    DH = Device/Head Register [HEX]
    DC = Device Command Register [HEX]
    ER = Error register [HEX]
    ST = Status register [HEX]
    PoweredUpTime is measured from power on, and printed as
    DDd+hh:mm:SS.sss where DD=days, hh=hours, mm=minutes,
    SS=sec, and sss=millisec. It "wraps" after 49.710 days.
    Error 2138 occurred at disk power-on lifetime: 26716 hours (1113 days + 4 hours)
    When the command that caused the error occurred, the device was active or idle.
    After command completion occurred, registers were:
    ER ST SC SN CL CH DH
    10 51 00 09 4f c2 a0 Error: IDNF
    Commands leading to the command that caused the error were:
    CR FR SC SN CL CH DH DC PoweredUpTime Command/Feature_Name
    b0 d6 01 09 4f c2 a0 00 08:30:04.500 SMART WRITE LOG
    b0 d5 01 09 4f c2 a0 00 08:30:04.300 SMART READ LOG
    b0 d1 00 00 4f c2 a0 00 08:30:04.000 SMART READ ATTRIBUTE THRESHOLDS [OBS-4]
    b0 d0 00 00 4f c2 a0 00 08:30:04.000 SMART READ DATA
    b0 da 00 00 4f c2 a0 00 08:30:04.000 SMART RETURN STATUS
    Error 2137 occurred at disk power-on lifetime: 26682 hours (1111 days + 18 hours)
    When the command that caused the error occurred, the device was active or idle.
    After command completion occurred, registers were:
    ER ST SC SN CL CH DH
    40 51 28 18 95 98 e4 Error: UNC 40 sectors at LBA = 0x04989518 = 77108504
    Commands leading to the command that caused the error were:
    CR FR SC SN CL CH DH DC PoweredUpTime Command/Feature_Name
    25 00 80 c0 94 98 e0 00 1d+01:30:37.600 READ DMA EXT
    25 00 80 c0 94 98 e0 00 1d+01:30:30.600 READ DMA EXT
    25 00 80 c0 94 98 e0 00 1d+01:30:22.600 READ DMA EXT
    25 00 80 c0 94 98 e0 00 1d+01:30:16.300 READ DMA EXT
    25 00 80 40 94 98 e0 00 1d+01:30:14.700 READ DMA EXT
    Error 2136 occurred at disk power-on lifetime: 26682 hours (1111 days + 18 hours)
    When the command that caused the error occurred, the device was active or idle.
    After command completion occurred, registers were:
    ER ST SC SN CL CH DH
    40 51 21 1f 95 98 e4 Error: UNC 33 sectors at LBA = 0x0498951f = 77108511
    Commands leading to the command that caused the error were:
    CR FR SC SN CL CH DH DC PoweredUpTime Command/Feature_Name
    25 00 80 c0 94 98 e0 00 1d+01:30:30.600 READ DMA EXT
    25 00 80 c0 94 98 e0 00 1d+01:30:22.600 READ DMA EXT
    25 00 80 c0 94 98 e0 00 1d+01:30:16.300 READ DMA EXT
    25 00 80 40 94 98 e0 00 1d+01:30:14.700 READ DMA EXT
    25 00 80 c0 93 98 e0 00 1d+01:30:14.100 READ DMA EXT
    Error 2135 occurred at disk power-on lifetime: 26682 hours (1111 days + 18 hours)
    When the command that caused the error occurred, the device was active or idle.
    After command completion occurred, registers were:
    ER ST SC SN CL CH DH
    40 51 22 1e 95 98 e4 Error: UNC 34 sectors at LBA = 0x0498951e = 77108510
    Commands leading to the command that caused the error were:
    CR FR SC SN CL CH DH DC PoweredUpTime Command/Feature_Name
    25 00 80 c0 94 98 e0 00 1d+01:30:22.600 READ DMA EXT
    25 00 80 c0 94 98 e0 00 1d+01:30:16.300 READ DMA EXT
    25 00 80 40 94 98 e0 00 1d+01:30:14.700 READ DMA EXT
    25 00 80 c0 93 98 e0 00 1d+01:30:14.100 READ DMA EXT
    25 00 80 40 93 98 e0 00 1d+01:30:13.500 READ DMA EXT
    Error 2134 occurred at disk power-on lifetime: 26682 hours (1111 days + 18 hours)
    When the command that caused the error occurred, the device was active or idle.
    After command completion occurred, registers were:
    ER ST SC SN CL CH DH
    40 51 28 18 95 98 e4 Error: UNC 40 sectors at LBA = 0x04989518 = 77108504
    Commands leading to the command that caused the error were:
    CR FR SC SN CL CH DH DC PoweredUpTime Command/Feature_Name
    25 00 80 c0 94 98 e0 00 1d+01:30:16.300 READ DMA EXT
    25 00 80 40 94 98 e0 00 1d+01:30:14.700 READ DMA EXT
    25 00 80 c0 93 98 e0 00 1d+01:30:14.100 READ DMA EXT
    25 00 80 40 93 98 e0 00 1d+01:30:13.500 READ DMA EXT
    25 00 80 c0 92 98 e0 00 1d+01:30:12.100 READ DMA EXT
    SMART Self-test log structure revision number 1
    Num Test_Description Status Remaining LifeTime(hours) LBAof_firsterror
    # 1 Short offline Completed without error 00% 26717 -
    # 2 Short offline Completed without error 00% 26717 -
    # 3 Short offline Completed without error 00% 26717 -
    # 4 Short offline Completed without error 00% 26717 -
    # 5 Short offline Completed without error 00% 26716 -
    # 6 Short offline Completed without error 00% 26715 -
    # 7 Short offline Completed without error 00% 26714 -
    # 8 Short offline Completed without error 00% 26697 -
    # 9 Extended offline Completed: read failure 10% 26692 75071682
    #10 Short offline Completed without error 00% 26687 -
    #11 Extended offline Completed: read failure 10% 26676 77108511
    #12 Short offline Completed: read failure 40% 26663 296917
    #13 Short offline Completed without error 00% 26657 -
    #14 Short offline Completed: read failure 10% 26646 296918
    #15 Short offline Completed: read failure 70% 26645 296905
    #16 Short offline Completed: read failure 10% 26644 296910
    #17 Short offline Completed: read failure 10% 26644 296910
    #18 Short offline Completed: read failure 40% 26643 296916
    #19 Short offline Completed: read failure 20% 26643 296909
    #20 Extended offline Completed without error 00% 26620 -
    #21 Short offline Completed without error 00% 26618 -
    Warning! SMART Selective Self-Test Log Structure error: invalid SMART checksum.
    SMART Selective self-test log data structure revision number 1
    SPAN MIN_LBA MAX_LBA CURRENTTESTSTATUS
    1 0 0 Not_testing
    2 0 0 Not_testing
    3 0 0 Not_testing
    4 0 0 Not_testing
    5 0 0 Not_testing
    Selective self-test flags (0x0):
    After scanning selected spans, do NOT read-scan remainder of disk.
    If Selective self-test is pending on power-up, resume after 0 minute delay.
    ---end output---
    Self-tests 1-8 were all run after I erased the disk. The others were run before I did so. Not listed are the extended self-tests I've started since erasing which, as I say, have simply disappeared.
    The checksum error regarding the log is normal for this disk. At least, I've got that error ever since I started using smartmontools for monitoring so I assume it is normal. (I installed this version of the software in about April 2008 and have used it since.) Also, starting offline testing has never succeeded on this disk (I think I checked into this at the time but can't quite remember - this is not new, anyway).
    Questions
    how should I interpret all this? (Why does Disk Utility say SMART is not supported while smartctl clearly shows it is at the same time? Why do the extended tests simply vanish? Is the drive definitely dying?) I do not want to replace the disk unless I absolutely have to because I understand that replacing disks in 12" PBs is no small matter and cost is an issue. I do not want to replace the machine unless I have to because cost is an issue and, also, I really like this computer and have no idea what I would want in its place, even if expense were no obstacle.
    if it isn't clear whether the drive is dying or not, is there some further strategy I can use to establish this?
    if the drive is dying, is a machine of this age worth repairing and, if it is, under what circumstances is it worth doing so? For example, it might be worth doing if you can do the job yourself, but that might be quite impractical for non-expert (not to mention, inexpert) users.
    if there is a hardware problem (which I obviously think is very, very probable at this point), is it definitely a dying hard drive? (I've seen people write ominous things about disk controllers etc. which I gather are more serious - or less repairable - than a "mere" dying disk.)
    what questions should I be asking you and what are the answers to those questions?!
    Many thanks for your patience in reading this far.
    - cfr

    The 12" PB internals are a bit more complex, for PB's. If you don't want to replace the hard drive yourself or pay someone to install it, you could always get an external firewire hard drive, and use it to boot from and for general usage. Would have to be firewire, since the PB won't book from a USB device. One example of what you could get is a 160GB external hard drive: http://eshop.macsales.com/item/Other%20World%20Computing/MS4U5160GB8/ . All the choices with that case are listed here: http://eshop.macsales.com/shop/firewire/on-the-go
    Have you called any Apple Authorized Service Providers to see what they would charge to install a drive for you? Whether you bought it or they supplied it? You can find a local one in the US at http://www.apple.com/buy/locator/service/

  • New iMac 750 GB Hard Drive Fail Smart Drive Test - Glitch or Problem

    Greetings!
    I have a new 24" imac with 750 GB hard drive which has had problems out of the box (system crashing several times a day/unable to re-start/application crashes/general sluggishness).
    Five re-installs of Leopard (upgrade/clean install/install and erase)in five weeks when I finally used the latest version of Drive Genius and TechTool Pro (4.6.1). Both claimed hard drive problems. Specifically, TechTool Pro reported smart drive failure (see report below, please).
    This seemed to confirm my suspicions that something was flawed with my iMac from the start.
    I have returned the computer for a new hard drive.
    The Apple-approved repair shop says they've installed a new 750 GB had drive sent by Apple and when they run TechTool Pro, they get the same smart drive failure report. The techie claims this is either a glitch with TechTool Pro, or with the hard drive, but that I have nothing to worry about.
    What's your opinion?
    Many thanks for taking the time to read this.
    SMART
    Saturday, December 29, 2007 1:18:12 AM US/Pacific
    S.M.A.R.T. Self-Checks <Failing!>
    Model: ST3750640AS Q
    Mount Point: /dev/disk0
    Capacity: 698.64 GB
    Writable: Yes
    Ejectable: No
    Removable: No
    Bus: Serial ATA
    Bus Location: Internal
    Revision: 3.BTH
    Serial Number: 5QD2JVNE
    disk0s2: Ma
    disk0s3: Pa
    disk0s4: Peppi
    S.M.A.R.T. stands for Self-Monitoring Analysis and Reporting Technology. This test checks and reports on the status of the S.M.A.R.T. routines built into your drive. These routines monitor important drive parameters as your drive is operating. An examination and analysis of these parameters can aid in the prediction of drive failure. This will allow you to back up your data before your drive fails and the data becomes inaccessible.
    S.M.A.R.T. Self-Checks
    Attribute Normal Worst Threshold Status
    1 Read Raw Error Rate
    100 253 6 Okay
    3 Spin Up Time
    95 92 0 Okay
    4 Start/Stop Count
    100 100 20 Okay
    5 Reallocated Sectors
    100 100 36 Okay
    7 Seek Error Rate
    78 60 30 Okay
    9 Power On Hours
    100 100 0 Okay
    10 Spin Retry Count
    100 100 97 Okay
    12 Power Cycle Count
    100 100 20 Okay
    187 Unknown
    100 100 0 Okay
    189 Unknown
    100 100 0 Okay
    190 Unknown
    41 37 45 Failing!
    194 Temperature
    59 63 0 Okay
    195 HW ECC Recovered
    63 61 0 Okay
    197 Current Pending Sector Count
    100 100 0 Okay
    198 Off-Line Scan Uncorrectable Sector Count
    100 100 0 Okay
    199 Ultra DMA CRC Error Count (Rate)
    200 200 0 Okay
    200 Write Error Count
    100 253 0 Okay
    202 DAM Error Count
    100 253 0 Okay
    S.M.A.R.T. Self-Checks <Failing!>
    Tests Completed
    Threshold levels are exceeded occasionally. You should consider backing up your data from the hard drive. You should continue to check the hard drive for failures.
    S.M.A.R.T. Self-Checks <Failing!>
    -end-

    Greetings, all!
    This has been my first posting, despite having owned 5 Macs over twelve years - which goes to show you how reliable they are, most of the time.
    I am very impressed with the thoughtful responses, and I really, really appreciate you taking the time to respond.
    Here's an update since my last posting. I picked up my repaired(?) iMac from the Apple-approved repair shop. The technician's report said (referring to the original hard drive Seagate ST3750640AS Q) "The drive has passed and boots into the OS without issue. Confirmed the smart status of the hard drive shows failed, but this is for an unknown attribute. This may not really indicate the drive is failing, but could be a possibility. Since all of the other tests have passed, I feel it is best to replace the drive under warranty for the customer.
    About the new hard drive, the technician wrote: I have run a third-party smart utility on the (new, replaced) hard drive again and I have found that it is failing with the same error. The Apple test shows the smart status as OK.
    I have researched this error and I have found that this attribute appears to be for temperature. Since both drives showed the exact same error, this attribute can be safely ignored for smart status. I was not able to replicate any issues with this machine other than the smart status failure so I do not think there is any other hardware failing in this machine.
    If the customer continues to have issues, I would recommend reinstalling the OS one more time. If the issue still persists after this, then the customer should bring in the computer when issues are still happening so we can try to determine the cause of the problem better.
    At first, my iMac was performing much better, but as I began to migrate data from back-up, I was not able to connect/re-establish my iphoto library, or re-establish my Apple mail accounts( both of which I have done countless times in the past without hassle).
    I decided to run Apple's Disk utility which reports it cannot repair the new drive.
    Just prior to my original posting, I had sent a copy of my posting to Micromat (TechTool Pro) asking for their opinion/advice.
    Their response was: The SMART routines are built into the hard drive by the drive manufacturer. They are proprietary and different for each drive manufacturer. TechTool Pro just reads the status of the built-in SMART parameters and reports their status. Basically, a threshold exceeded indicates that the drive has exceeded what the manufacturer thinks are proper operating parameters for it and it may be getting close to failing. For an interpretation of the seriousness of a specific attribute failure you would need to contact the drive manufacturer. A failure is a warning to be sure to keep good backups and consider replacing the drive. If you get a SMART failure on a drive that is under warranty, the drive manufacturer will typically replace the drive.
    Following are two links that might be of interest:
    http://www.ariolic.com/activesmart/docs/glossary.html
    http://www.ariolic.com/activesmart/docs/smart-attribute-meaning.html
    I also took your (Looby) advice and called Seagate. (I also visited their web site, which recommends replacement of their hard drive under these circumstances!)
    Within a couple of minutes, the tech person agreed that this is a serious concern and I should replace the drive.
    Regarding Wiil's post, Apple's Disk utility says: smart status verified.
    The SmartReporter utility reports the smart status is OK.
    The SmartUtility application says:smart status failed. ID: #190 Unknown attribute.
    For all other posters, this was not a New Egg purchase, which was not relevant to my post. Thank you just the same.
    I've left a message for the Apple-approved store and will ask for another drive, and that, if possible, it be tested before I bring my iMac in to reduce the inconvenience.
    I'm also wondering if I should switch to a 500 GB hard drive, although that would defeat the purpose of buying the larger drive for all the video I work with ( I have another 2 Terabytes storage with external drives).
    Any further comments welcome - and thank you all again for taking the time!

  • SMART Status of Disk

    Hi,
    I have been having quite a few problems with the PowerMac recently - specifically the machine would regularly freeze-up and fail to wake from sleep or after the screensaver had been running. After waiting some time I would eventually give in and powerdown.
    In parallel I was constantly getting HardwareGrowler informing me that 'The SMART status of your startup disk is not supported'.
    Thought I'd be better check the disk and repaired the permissions. Also run Repair Disk from the install disk. It needed repair and finished with the message:-
    1 HFS volume repaired
    1 volume could not be repaired
    Since rebooting SmartGrowler is still telling me that the SMART status of my disk is not supported. Using Disk Utility and selecting info the SMART status is 'verified'.
    Could my disk be on the way out?
    Thanks
    Steffan
    PowerMac 2*2.5 GHz, 4GB RAM, 2*250 GB & PowerBook   Mac OS X (10.4.9)  

    Steffan:
    I'm not one of the "pro's from Dover" but had the experience of my iBook HD expiring recently. So, first thing, back-up everything you want to save now, while the HD may still be somewhat good. What advice I got from others here and the Applecare tech is to run Disk repair from start-up CD several times, not just once--trying to have it run without reporting any issues . . . that would be the easiest. And then run Repair permissions from within the OS's Disk Utility. I had SMAARTReporter iinstalled and I was having similar symptoms as you describe not reviving from sleep w/out power button, etc. and a month later SR finally announced impending doom. You could run the APPle Hardware Test CD and see if anything shows. The key would be to run Disk Repair several tiimes. The Pro's would probably say to run Disk Warrior or Tech Tool Pro to "order the Directory" but I frankly don't know what that is. Good luck--but back-up now.
    eep

  • Hard drive SMART status: do I need to replace the drive?

    Recently I checked my PowerBook's hard drive with Disk Utility, and I got "invalid node structure"--an unfixable error. I backed everything up, reformatted the disk, and copied my files back onto it, and this time Disk Utility reported no error. Disk Utility said the SMART status was "Verified" both before and after, so I wasn't worried.
    However, to make sure the hard drive was okay, I installed smartmontools (the command-line SMART data monitoring program, which I got from MacPorts) to get more detailed information. I got the following scary-looking output (sorry the columns are a mess; I can't figure out how to preserve the spacing):
    Vendor Specific SMART Attributes with Thresholds:
    ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
    1 RawRead_ErrorRate 0x000f 100 100 046 Pre-fail Always - 87253
    2 Throughput_Performance 0x0005 100 100 030 Pre-fail Offline - 26542080
    3 SpinUpTime 0x0003 100 100 025 Pre-fail Always - 1
    4 StartStopCount 0x0032 098 098 000 Old_age Always - 8090
    5 ReallocatedSectorCt 0x0033 100 100 024 Pre-fail Always - 8585639690241
    7 SeekErrorRate 0x000f 100 100 047 Pre-fail Always - 4052
    8 SeekTimePerformance 0x0005 100 100 019 Pre-fail Offline - 0
    9 PowerOnSeconds 0x0032 084 084 000 Old_age Always - 8422h25m28s
    10 SpinRetryCount 0x0013 100 100 020 Pre-fail Always - 0
    12 PowerCycleCount 0x0032 099 099 000 Old_age Always - 6781
    192 Power-OffRetractCount 0x0032 100 100 000 Old_age Always - 44
    193 LoadCycleCount 0x0032 079 079 000 Old_age Always - 215270
    194 Temperature_Celsius 0x0022 100 100 000 Old_age Always - 43 (Lifetime Min/Max 11/49)
    195 HardwareECCRecovered 0x001a 100 100 000 Old_age Always - 82
    196 ReallocatedEventCount 0x0032 100 100 000 Old_age Always - 287047681
    197 CurrentPendingSector 0x0012 100 100 000 Old_age Always - 1
    198 Offline_Uncorrectable 0x0010 099 099 000 Old_age Offline - 2
    199 UDMACRC_ErrorCount 0x003e 200 200 000 Old_age Always - 0
    200 MultiZone_ErrorRate 0x000f 100 100 060 Pre-fail Always - 23714
    203 RunOutCancel 0x0002 100 099 000 Old_age Always - 3728108027884
    The main thing I'm worried about is that some of these statistics are in the "Pre-fail" range--does that mean something really bad? I got my PowerBook in 2004, so the hard drive is old anyway; I assume there is a good chance of a problem some time soon. But how worried should I be?
    Message was edited by: k49

    k49:
    I concur with a brody on the S.M.A.R.T Status. The problem you experienced with your drive initially was a directory issue which would have been corrected by Disk Utility or TechTool Pro. However, reformatting, though the ultimate intrusive method, will certainly do the trick.
    The key, not only in your case but always, is to make sure you have an up-to-date backup of your entire HDD. The best solution would be to backup to an external firewire drive making a bootable clone using SuperDuper, Carbon Copy Cloner, or Disk Utility.
    In addition, if you are nervous about the drive I would keep an eye on it. Run Repair Disk from the installer disk at least weekly to catch any developing issues. You may also want to start researching suitable internal drives, in case you need one, although I would not buy one until you need it. Should your HDD fail, you can then use your bootable clone to format your new HDD, and clone everything back.
    Cheers
    cornelius

  • HDD SMART status repair

    Hi !
    I have a Mid 2011 Mac mini with 500 GB Toshiba MK series HDD. I have made 2 partitions as below :
    1 ) 435 GB : Mac osX lion
    2 ) 65 GB : Mac osX Mountain Lion
    Few Months back I found a SMART status failure error while I was upgrading to Mavericks.The error told me that the disk contains bad sectors and hence update installation can't continue.I installed few tolls to check SMART status and found that I have 'Reallocated Sector Count' parameter showing RED (Pre-Failure) and the count is 1 and threshold value is 50.The Disk utility no more shows options (Erase, Partition etc...) for '500 GB Macintosh HD' but shows all other things same for both the volumes (Partitions) I have created.
    My questions are :
    1 ) Is it possible that I cant install/update/Upgrade to latest OSX due to this SMART status failure error ( though even after failing for SMART status, everything works fine w/o even having an effect on Speed and performance) ?
    2 ) Is Zeroing the any of Volume/Partition would fix bad sectors and I can install the new OS version ?
    3 ) Is it required to ZEROING whole physical hard disk ? If so Should I choose ERASE option from Disk Utility or some other best way to do it ?

    I would replace the HD. Most of the time when you get SMART errors the disk if failing fast.
    You can have a fail disk even without SMART errors.

  • Does MBA Hard Drive have longer warranty?  Smart Status says drive is poop.

    I know the Apple systems come with a 1 year warranty but I seem to remember in the past, many hard drive manufacturers actually warranty the hard drives longer than that. Of course label to remove them is not covered but curious, is the hard drive found in the original Rev A MacBook Air have a longer warranty from that manufacturer? If yes, who makes them, and who can one send them to for replacement. I would guess there are date codes found on them and if that is the case, I would think sending the drive to them, and a date code less than what there warranty is, one can get a replacement???
    My MBA is still running but Disk Utility tells me there is a problem that can't be fixed. Recommends I back-up and take it to Apple for service. I have not tried to erase it and format it to see if that corrects issue but I take it this SMART Status is looking at something about the drive that a format will not fix.
    I want to get ready to replace the drive if that happens. I have owned this MBair for 1 year 8 months so out of warranty from Apple but if the drive has longer warranty, I will take it out myself and get a replacement.
    Or, is the drive only covered by Apple ONLY for 1st year and that is that?
    tj

    Hi,
    I read we have never been to the moon... but I just don't believe it.
    Hard disks have moving parts and are - while we can already fly to the moon - still not error resistant. You may experience hard disk failures usually within the first 24 hours, or never. Long believed. Google used its data from data centers (where the search engine lives) and saw that neither smart nor any other mechanism will be able to tell when a drive fails. I am using hard drives that run now for 9 years in daily use, without problems... of course it is sad if it fails after 1,5 years... but you can get it replaced easily. A common problem it is not. Go to the Apple dealer of your choice, bring your invoice and maybe you leave happy again. sometimes it works, sometimes not, better then whining here at least.
    volker

  • Blank grey screen & SMART Status "not supported"

    Hi,
    My computer froze, I restarted it and the blank screen with blinking question mark came up. After reading a couple of posts on here I inserted my install disc and got to the Disk Utility screen. One post was talking about the "S.M.A.R.T. Status". My SMART status is "not supported". What does this mean?
    And where do I go from here?
    Any help/advice greatly appreciated....Thx!

    HI and Welcome to Apple Discussions...
    *"blinking question mark came up."*
    A flashing question mark appears when you start your Mac
    A flashing question mark can mean several things. One, the drive is failing or has failed. Two, it can mean your computer can't find a system folder to boot from. Try booting while holding down the Option key. That prompts the Startup Manager window.
    Carolyn
    Message was edited by: Carolyn Samit

  • Windows Server 2008 SP2 randomly reboots due to lsass.exe failed with status code 255

    Hello,
    Any help on this issue would be greatly appreciated.  I have an older Windows Server 2008 SP2 (I don't believe it is R2) (running SQL Server 2008 and SSRS 2008 on the machine) that is crashing randomly
    during business hours.  Looking into the event logs, I have found the following:
    Faulting application lsass.exe, version 6.0.6002.18541, time stamp 0x4ec3ca01, faulting module msvcrt.dll, version 7.0.6002.18551, time stamp 0x4ee8d118, exception code 0xc0000005, fault offset 0x00000000000011ad, process id 0x284, application start
    time 0x01d066d9669a3e1c.
    A critical system process, C:\Windows\system32\lsass.exe, failed with status code 255.  The machine must now be restarted.
    The process wininit.exe has initiated the restart of computer RIDEDB02 on behalf of user  for the following reason: No title for this reason could be found
     Reason Code: 0x50006
     Shutdown Type: restart
     Comment: The system process 'C:\Windows\system32\lsass.exe' terminated unexpectedly with status code 255.  The system will now shut down and restart.
    I found a Hot Fix for a similar issue (https://support.microsoft.com/en-us/kb/2732595?wa=wsignin1.0), but it appeared to only be applicable to Windows Server 2008 R2 and Windows 7.
    A few hours later, the crash happened again, with a slightly different error:
    The system process 'C:\Windows\system32\lsass.exe' terminated unexpectedly with status code -1073741819.  The system will now shut down and restart.
    Faulting application lsass.exe, version 6.0.6002.18541, time stamp 0x4ec3ca01, faulting module msvcrt.dll, version 7.0.6002.18551, time stamp 0x4ee8d118, exception code 0xc0000005, fault offset 0x00000000000011ad, process id 0x284, application start
    time 0x01d066fa9d74c5d7.
    A critical system process, C:\Windows\system32\lsass.exe, failed with status code c0000005.  The machine must now be restarted.
    The security package Kerberos generated an exception. The exception information is the data
    I have been unable to find a reason for these exceptions and the server rebooting.  Any thoughts or ideas on how I can correct this error so it doesn't reboot our server again?  .
    Thank you,
    Ben

    Hello,
    Any help on this issue would be greatly appreciated.  I have an older Windows Server 2008 SP2 (I don't believe it is R2) (running SQL Server 2008 and SSRS 2008 on the machine) that is crashing randomly
    during business hours.  Looking into the event logs, I have found the following:
    Faulting application lsass.exe, version 6.0.6002.18541, time stamp 0x4ec3ca01, faulting module msvcrt.dll, version 7.0.6002.18551, time stamp 0x4ee8d118, exception code 0xc0000005, fault offset 0x00000000000011ad, process id 0x284, application start
    time 0x01d066d9669a3e1c.
    A critical system process, C:\Windows\system32\lsass.exe, failed with status code 255.  The machine must now be restarted.
    The process wininit.exe has initiated the restart of computer RIDEDB02 on behalf of user  for the following reason: No title for this reason could be found
     Reason Code: 0x50006
     Shutdown Type: restart
     Comment: The system process 'C:\Windows\system32\lsass.exe' terminated unexpectedly with status code 255.  The system will now shut down and restart.
    I found a Hot Fix for a similar issue (https://support.microsoft.com/en-us/kb/2732595?wa=wsignin1.0), but it appeared to only be applicable to Windows Server 2008 R2 and Windows 7.
    A few hours later, the crash happened again, with a slightly different error:
    The system process 'C:\Windows\system32\lsass.exe' terminated unexpectedly with status code -1073741819.  The system will now shut down and restart.
    Faulting application lsass.exe, version 6.0.6002.18541, time stamp 0x4ec3ca01, faulting module msvcrt.dll, version 7.0.6002.18551, time stamp 0x4ee8d118, exception code 0xc0000005, fault offset 0x00000000000011ad, process id 0x284, application start
    time 0x01d066fa9d74c5d7.
    A critical system process, C:\Windows\system32\lsass.exe, failed with status code c0000005.  The machine must now be restarted.
    The security package Kerberos generated an exception. The exception information is the data
    I have been unable to find a reason for these exceptions and the server rebooting.  Any thoughts or ideas on how I can correct this error so it doesn't reboot our server again?  .
    Thank you,
    Ben

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