Fails to update on Mac 10.6.8
Hi, I followed these steps and it continues to fail:
During installation of Adobe AIR, you receive an error dialog with contents similar to "An error occurred while installing Adobe AIR. Installation may not be allowed by your administrator. Please contact your administrator."
Follow these steps for the manual solution:
Using Finder, navigate to your Applications folder and look for a file (not a folder) named "Adobe". If one exists, rename or delete it.
Open the Terminal application in your Applications/Utilities folder. Run the following commands:
1
2
3
4
sudo chmod -R ug=rwx,o=rx /Applications/Adobe
sudo chmod -R ug=rwx,o=rx ~/Library/Application\ Support/Adobe/
sudo chmod -R ug=rwx,o=rx ~/Library/Application\ Support/Adobe/AIR/
sudo chmod -R ug=rwx,o=rx /Users/Shared/Library/Application\ Support/Adobe/
Next, adjust the ownership of a particular folder. Run the following two commands in Terminal, noting the user name response of the "whoami" command. Replace username with your username in the next command:
whoami
sudo chown -R username:staff ~/Library/Application\ Support/Adobe/AIR/
Close the Terminal application and rerun the Adobe AIR installer.
Here is the log:
Sep 22 17:03:29 john-contes-mac-pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[14888]: Runtime Installer begin with version 3.4.0.2540 on Mac OS 10.6.8 x86
Sep 22 17:03:29 john-contes-mac-pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[14888]: Commandline is: -psn_0_2355775
Sep 22 17:03:29 john-contes-mac-pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[14888]: Installed runtime (3.3.0.3670) located at /Library/Frameworks/Adobe AIR.framework
Sep 22 17:03:38 john-contes-mac-pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[14888]: Relaunching with elevation
Sep 22 17:03:38 john-contes-mac-pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[14888]: Launching subprocess with commandline /Volumes/Adobe AIR/Adobe AIR Installer.app -ei
Sep 22 17:03:51 john-contes-mac-pro authexec[14898]: executing /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer
Sep 22 17:03:52 john-contes-mac-pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[14898]: Runtime Installer begin with version 3.4.0.2540 on Mac OS 10.6.8 x86
Sep 22 17:03:52 john-contes-mac-pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[14898]: Commandline is: -ei
Sep 22 17:03:52 john-contes-mac-pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[14898]: Installed runtime (3.3.0.3670) located at /Library/Frameworks/Adobe AIR.framework
Sep 22 17:03:53 john-contes-mac-pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[14898]: Launching subprocess with commandline /bin/chmod -fRP +rw "/Users/Shared/Library/Application Support/Adobe"
Sep 22 17:03:53 john-contes-mac-pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[14898]: Launching subprocess with commandline /usr/sbin/chown -hfRP jtconte "/Users/jtconte/Library/Application Support/Adobe"
Sep 22 17:03:53 john-contes-mac-pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[14898]: Launching subprocess with commandline /bin/chmod -fRP +rw "/Users/jtconte/Library/Application Support/Adobe"
Sep 22 17:03:53 john-contes-mac-pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[14898]: Launching subprocess with commandline /usr/sbin/chown -hfRP jtconte "/Users/jtconte/Library/Preferences/Macromedia/Flash Player/www.macromedia.com/bin"
Sep 22 17:03:53 john-contes-mac-pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[14898]: Starting silent runtime update. Updating runtime from version 3.3.0.3670 to version 3.4.0.2540
Sep 22 17:04:13 john-contes-mac-pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[14898]: Registering /Applications/Utilities/Adobe AIR Application Installer.app/Contents/Info.plist
Sep 22 17:04:14 john-contes-mac-pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[14898]: Got an unexpected fatal error while modifying plist: Error: Failed to register application (-10813)
Sep 22 17:04:14 john-contes-mac-pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[14898]: Error occurred during register filetype operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Failed to register application (-10813)" errorID=0]
Sep 22 17:13:17 john-contes-mac-pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[14898]: Rollback complete
Sep 22 17:13:17 john-contes-mac-pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[14898]: Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Failed to register application (-10813)" errorID=0]
Sep 22 17:13:17 john-contes-mac-pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[14888]: Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Failed to register application (-10813)" errorID=0]
Sep 22 17:13:17 john-contes-mac-pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[14898]: Runtime Installer end with exit code 7
Sep 22 17:18:39 john-contes-mac-pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[14888]: Runtime Installer end with exit code 7
Sep 22 17:18:39 john-contes-mac-pro com.apple.launchd.peruser.501[226] ([0x0-0x23f23f].com.adobe.air.Installer[14888]): Exited with exit code: 7
Sep 22 17:21:06 john-contes-mac-pro sudo[14970]: jtconte : TTY=ttys000 ; PWD=/Users/jtconte ; USER=root ; COMMAND=/bin/chmod -R ug=rwx,o=rx /Users/jtconte/Library/Application Support/Adobe/AIR/
Sep 22 17:23:36 john-contes-mac-pro sudo[14977]: jtconte : TTY=ttys000 ; PWD=/Users/jtconte ; USER=root ; COMMAND=/usr/sbin/chown -R jtconte:staff /Users/jtconte/Library/Application Support/Adobe/AIR/
Sep 22 17:23:59 john-contes-mac-pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[14978]: Runtime Installer begin with version 3.4.0.2540 on Mac OS 10.6.8 x86
Sep 22 17:23:59 john-contes-mac-pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[14978]: Commandline is: -psn_0_2396745
Sep 22 17:23:59 john-contes-mac-pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[14978]: Installed runtime (3.3.0.3670) located at /Library/Frameworks/Adobe AIR.framework
Sep 22 17:24:03 john-contes-mac-pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[14978]: Relaunching with elevation
Sep 22 17:24:03 john-contes-mac-pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[14978]: Launching subprocess with commandline /Volumes/Adobe AIR/Adobe AIR Installer.app -ei
Sep 22 17:24:09 john-contes-mac-pro authexec[14983]: executing /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer
Sep 22 17:24:10 john-contes-mac-pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[14983]: Runtime Installer begin with version 3.4.0.2540 on Mac OS 10.6.8 x86
Sep 22 17:24:10 john-contes-mac-pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[14983]: Commandline is: -ei
Sep 22 17:24:10 john-contes-mac-pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[14983]: Installed runtime (3.3.0.3670) located at /Library/Frameworks/Adobe AIR.framework
Sep 22 17:24:11 john-contes-mac-pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[14983]: Launching subprocess with commandline /bin/chmod -fRP +rw "/Users/Shared/Library/Application Support/Adobe"
Sep 22 17:24:11 john-contes-mac-pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[14983]: Launching subprocess with commandline /usr/sbin/chown -hfRP jtconte "/Users/jtconte/Library/Application Support/Adobe"
Sep 22 17:24:11 john-contes-mac-pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[14983]: Launching subprocess with commandline /bin/chmod -fRP +rw "/Users/jtconte/Library/Application Support/Adobe"
Sep 22 17:24:11 john-contes-mac-pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[14983]: Launching subprocess with commandline /usr/sbin/chown -hfRP jtconte "/Users/jtconte/Library/Preferences/Macromedia/Flash Player/www.macromedia.com/bin"
Sep 22 17:24:11 john-contes-mac-pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[14983]: Starting silent runtime update. Updating runtime from version 3.3.0.3670 to version 3.4.0.2540
Sep 22 17:24:30 john-contes-mac-pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[14983]: Registering /Applications/Utilities/Adobe AIR Application Installer.app/Contents/Info.plist
Sep 22 17:24:30 john-contes-mac-pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[14983]: Got an unexpected fatal error while modifying plist: Error: Failed to register application (-10813)
Sep 22 17:24:30 john-contes-mac-pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[14983]: Error occurred during register filetype operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Failed to register application (-10813)" errorID=0]
Sep 22 17:33:39 john-contes-mac-pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[14983]: Rollback complete
Sep 22 17:33:39 john-contes-mac-pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[14983]: Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Failed to register application (-10813)" errorID=0]
Sep 22 17:33:39 john-contes-mac-pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[14978]: Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Failed to register application (-10813)" errorID=0]
Sep 22 17:33:39 john-contes-mac-pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[14983]: Runtime Installer end with exit code 7
Sep 22 17:33:44 john-contes-mac-pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[14978]: Runtime Installer end with exit code 7
Sep 22 17:33:44 john-contes-mac-pro com.apple.launchd.peruser.501[226] ([0x0-0x249249].com.adobe.air.Installer[14978]): Exited with exit code: 7
Sep 22 17:35:55 john-contes-mac-pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[15036]: Runtime Installer begin with version 3.4.0.2540 on Mac OS 10.6.8 x86
Sep 22 17:35:55 john-contes-mac-pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[15036]: Commandline is: -psn_0_2433618
Sep 22 17:35:55 john-contes-mac-pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[15036]: Installed runtime (3.3.0.3670) located at /Library/Frameworks/Adobe AIR.framework
Sep 22 17:39:35 john-contes-mac-pro /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[15036]: Runtime Installer end with exit code 6
Sep 22 17:39:35 john-contes-mac-pro com.apple.launchd.peruser.501[226] ([0x0-0x252252].com.adobe.air.Installer[15036]): Exited with exit code: 6
Thanks for any help,
John
Hi John,
Have you tried restarting your system to see if that resolves the problem? I suspect this is related to LaunchServices and you might have something corrupted on your system. You might want to consider resetting it (if a reboot doesn't fix the problem).
Chris
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Select the destination volume from the left side list and drag it to the Destination entry field.
Select the source volume from the left side list and drag it to the Source entry field.
Double-check you got it right, then click on the Restore button.
Destination means the backup volume. Source means the internal startup volume.
C. Important: Please read before installing:
If you have a FireWire hard drive connected, disconnect it before installing the update unless you will boot from this drive and install the update on it. Reconnect it and turn it back on after installation is complete and you've restarted.
You may experience unexpected results if you have installed third-party system software modifications, or if you have modified the operating system through other means. (This does not apply to normal application software installation.)
The installation process should not be interrupted. If a power outage or other interruption occurs during installation, use the standalone installer (see below) from Apple Downloads to update. While the installation is in progress do not use the computer.
D. To upgrade to Lion:
Purchase the Lion Installer from the Mac App Store. The download will start quickly. Lion is nearly 4 GBs so a fast internet connection is essential. Download time could run upwards of 4 hours depending upon network conditions and server demands at the time.
Boot From The Lion Installer which is located in your Applications folder.
Follow instructions for installation. -
Failed to updated my MacBook Pro
I just purchased a new 15 inches Macbook Pro 320GB with 7200rpm 4GB memory last Tuesday which I ordered online.
I just discovered I have sixteen items to update such as security Update 2010 – 001, Java for Mac OS 10.6 Update 1, iMove update, iTunes update…etc. but they all failed to updated.
My Internet is working as it was downloading for twenty-three minutes but this what comes up
“Some of the selected updates couldn’t be saved
The update could not be expanded and verified. It may have been corrupted or tempered with during downloading. The Update will be downloaded and checked again the next time that Software update runs”
When I click “OK” button – this comes up “An error occurred during download”
I had done this three times even with one to install a time, it still failed or any of update software didn’t updated at all. I am keeping trying...
Any advise on this please.Thanks for moved my question to correct forum.
My new Macbook Pro is as follows:
Model Identifier: MacBookPro5,3
Version 10.6.0 (216)
Processor Name: Intel Core 2 Duo
Processor Speed: 2.66 GHz
Memory: 4 GB
just discovered I have sixteen items to update such as security Update 2010 – 001, Java for Mac OS 10.6 Update 1, iMove update, iTunes update…etc. but they all failed to updated.
My Internet is working as it was downloading for twenty-three minutes but this what comes up
“Some of the selected updates couldn’t be saved
The update could not be expanded and verified. It may have been corrupted or tempered with during downloading. The Update will be downloaded and checked again the next time that Software update runs”
When I click “OK” button – this comes up “An error occurred during download”
I had done this three times even with one to install a time, it still failed or any of update software didn’t updated at all. I am keeping trying... -
Ever since I updated my Mac to Maverick it has become exceedingly slow everywhere. Also annoying, when I go into Applications to open something, it now automatically opens 3 things I don't need. What can I do to fix this?
Reinstall Lion, Mountain Lion, or Mavericks without erasing drive
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported then click on the Repair Permissions button. When the process is completed, then quit DU and return to the main menu.
Reinstall Lion, Mountain Lion, or Mavericks
OS X Mavericks- Reinstall OS X
OS X Mountain Lion- Reinstall OS X
OS X Lion- Reinstall Mac OS X
Note: You will need an active Internet connection. I suggest using Ethernet
if possible because it is three times faster than wireless. -
Multiple Applications failing to launch in Mac OSX Mavericks
Hi there,
I recently updated my Mac Pro to Mac OSX Mavericks (OS X 10.9.2), and since that time, I have experienced multiple applications in my Adobe CC Subscription failing to launch. As a first step, I attempted to uninstall the applications so that I could reinstall them and see if that fixed the problem. However, when I go to uninstall the applications, I get the same message (crash report) that I get when I attempt to launch them, so I'm unable to uninstall the applications.
I'm not sure what the protocal is, or where I can send the crash reports to get a better idea of what is going wrong. Below I've listed a series of applications that are failing to launch, then the applications that are launching and running perfectly fine, along with some information about the computer I'm running on to see if the hardware might be out-of-date and adding to the problem.
Thanks in advance for any help you can offer and I look forward to hearing from anyone that could provide some insight!
Applications that are Crashing (all are CC versions):
Photoshop
Prelude
Audition
Speedgrade
Dreamweaver
InDesign
Illustrator
Firework
Flash Builder
Flash
InCopy
Adobe Acrobat Pro
Applications that are Working (all are CC versions):
Premiere Pro
Bridge
Lightroom 5.4
Adobe Media Encoder
Scout
Muse
About the Mac I'm working on:
Mac Pro
Early 2008
Processor: 2 x 2.8 GHz Quad-Core Intel Xeon
Memory: 16gb 800 MHz DDR2 FB-DIMM
Graphics: ATI Radeon HD 5770 1024 MBRead http://forums.adobe.com/message/6109315#6109315 for a possible Mavericks fix
-and http://forums.adobe.com/message/5889794#5889794 for another possible fix -
I want to upgrade the software (currently I have Mac OS X 10.6.4) but when the mac is downloading the new version i get an error message and is not possible get the most updated software: Mac OS X 10.6.8 or either the most recent itunes why?!?!?!
Then you either have a network problem or a hardware problem or a corrupted hard drive. You might try:
Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
You can also try downloading from another computer on a different network connection. -
Macbook Pro won't start up passed installer after failed lion update.
After installing what seems now to be a phony Lion update, my mac won't fully start up. Whenever i turn it on it will bring me to the installer and I can't seem to figure out how to start up on snow leopard again. I believe all my files are still intact. Whenever i turn it on it brings me to language options then utilities where i can choose to start from back up, disc utilites, reinstall lion, or use safari. Can anyone help me with this?
Since you appear to be running Lion do the following:
Reinstalling Lion Without Erasing the Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
Reinstall Lion: Select Reinstall Lion and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.
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