FDM - Errors with Foreign Language Characters in Load Files

For our Netherlands data import file, our source account decriptions contain the character "ë". The account decription is not loaded to HFM, but we are receiving error messages when importing. Is there a way to ignore foreign language characters? Another post suggested "Administration", "Configuation Settings", "File Encoding Type" then set to "Unicode", but the version I am using does not have this option. Version is 11.1.1.3.
Thank you!
Melody

Hello Melody,
If you are using FDM v11.1.1.3.00 the file-encoding is defaulted to Unicode. It might be helpful to contact support.
It could be your DB isn't setup to handle unicode characters (in this event the information would be stored in the SQL*Loader or MSSQL Logs). It could also be the file you are trying to import actually isn't "unicode" but more of a local ANSI/ASCII format.
Most 'European' characters were supported in that release; and I know several clients that use it as expected.
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