Features won't load on Pantech Hotshot CDM8992

Hello. My Pantech Hotshot was working fine and out of the blue none of the features will load. If I try to access "My Music", "My Pictures", change ringtones, applications, etc the screen will just say "Loading..." and I'm never able to gain access. I'm still able to call and text fine, but not being able to access anything else is a bit frustrating.
Any help would be appreciated. Thanks!

Here is the form…. Thanks for looking into this.
Respectfully,
Karol Clark
Business Development Support Supervisor

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