Fed up with BT Vision, I want out or a refund at t...

Since the upgrade we've had nothing but hassle!
Programmes partly recorded.
Can't get the box to turn on.
Once paused, can't get it to play again.
Black screens.
We're having issues on a daily basis. I've spoken to the customer services, in India, I assume. They can't understand what I'm saying so have to repeat it 3 times! Then I was told the problem is widespread since the upgrade and would take 2 to 3 weeks to sort out. I said that's not good enough, then was told it would all be sorted by last Wednesday! Had the black screen situation again on Thursday and was told the usual to reboot! Obviously going to lose what I'm recording yet again! Was then told someone would phone me on Friday evening to talk about a refund or the chance of us getting out of the contract which is until March. Nobody phoned, no surprise! Supposedly someone's ringing tomorrow evening to confirm that all the problems have been solved but as we've had black screens, 2 cancelled recordings and then it not playing again after pause, I think we know that it hasn't been sorted!
I want to send the box back and cancel but they say it'll cost use £209 to cancel!
Why should we have to pay that when they aren't providing the service we're paying for???

jandm wrote:
Having spent nearly a whole hour with customer services tonight, I am now at the end of tether to say the least!!!!
I've been told all of our problems are now down to a poor signal, funny we never had a problem before the upgrade!!!
After a lot of arguing I was told that someone could come out to look at our box and as it's an equipment problem we won't be charged! Excellent I thought, how ignorant of me!! Then I'm told that if there is no problem with the box on the day the engineer comes out, we will be charged!!
Well you can imagine what I told them at it wasn't pleasant!!
So I've decided trading standards, local radio stations and newspapers might be the next step.
Sorry for all the exclamation marks but I thought better to do them than vent my anger with swear words.
I'd get them to send out an engineer. He'll replace the box when you tell him the problems you're having. Some on here claim that their BT Vision 2 service is working fine, so it might resolve the issue. And if it doesn't then you can call them again and this time you should be able to get at least a refund, if not a get-out-of-contract free card!

Similar Messages

Fed up with BT vision ....problems with on demand

2011 has been a bad year with BT i think the customer service has been **bleep** !!!! I am yet again having problems with on demand.
I was in middle of watching a film yesturday when it went off. I have tried watching the film again and tried others and it keeps feezing. Any one know how to sort this out. It also afects my phone line....i have lots of crackling. I am so fed up of phoning them up having to go through the proedures and being threatened of being charged if they came out and find its my end.
I am thinking of leaving them all together
sorry writting this in a peed of mood
Lorraine

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I'm disgusted with Verizon right now and want out

I can't believe what Verizon has done to me over the last couple of months. It can't even be legal. I've had Verizon cell phones for 12 years.
A couple of months ago, I casually called out of curiosity to see how much it would cost to upgrade my phone. The guy I spoke to, "Kyle," told me if I were to upgrade my Omnia to an Omnia 2, it would cost $70 after an instant rebate and credit I had on my account for a 1 year extension. I was only casually interested, but he convinced me, and I verbally agreed to a 1 year extension, (My contract was up) for sixty nine dollars and change. I should have paid it then, but asked him to just bill my account. Everything was very very clear, and if it wasn't how he explained it to me, I certainly wouldn't have agreed to it.
My next bill, I got charged $289 for the phone. I couldn't believe it... I spent 3 hours (no exaggeration) talking to different customer service guys trying to get this fixed. They looked in the computer and said there were no notes about the conversation and all said "Sorry, nothing we can do." I asked to talk to supervisors, and they said they would call me back, and never did. Importantly, I was also promised an "instant rebate," and not only didn't get it, but didnt get a mail in either!!
I was back on the phone the next day, pleading my case to customer service again, for my entire lunch hour, and the best suggestion, at least from the ones that didn't put me on hold indefinitely, was that I could upgrade to the 2 year contract and they would credit my account $125. So, the verbal contract that I agreed to on the phone was enough to lock me in for a year, but the price they agreed to bill me was not legally binding apparently. I tried to tell them I never agreed to pay that price, and certainly wouldn't have!! Nobody cared. I told them I wanted out, and I wanted to send back the phone, which I didn't need, and had only casual interest in. I was ignored.
Stressed out of my mind, and only wanting what was clearly promised to me on the phone, or to simply nullify the contract, I called again that night, and a much friendlier cust service guy told me the same, that I had to upgrade to 2 years, and that they would send me a mail in rebate, and it would knock the price down. Defeated, I agreed. I recieved a rebate with an "Invalid purchase date" and am screwed out of that as well. Here I am with a phone I was ILLEGALLY baited into buying, never wanted for 2 years, and have no recourse whatsoever.
And of course, now the Droid X comes out... That would have been worth 2 years, but I'm screwed because of a lie, baited with a false price, which was a mistake on their part that I became responsible for against my will ,jerked around for many hours on the phone, and topped off with an invalid rebate. I am beyond disgusted.. Again, 12 years of patronage, and this is what I get..

lewisr13 wrote:
budone wrote:
natalatalie2 wrote:
they legally have to record those conversations. call back and tell them you want them to pull the recording. report them to the bbb if they won't and they'll get it resolved for you.
You dug up a two month post to respond to??? I suspect the OP is long gone. And no, recordings are VZW property and can not be 'Pulled' for a subscriber. Besides recordings from Aug or July I am sure have been recorded over a couple times by now
Actually 14 months.
I need to quit living in the past!

I was robbed and I have the IMEI and I want to communicate with the company to find out where the iPhone

I was robbed and I have the IMEI and I want to communicate with the company to find out where the iPhone

Having IMEI number cannot help you trace the iPhone.
If you have activated Find My iPhone and your iPhone is ON and have Internet access, you can locate it. Otherwise, report to the police, your carrier and change all passwords that were used i iPhone.
Lost or Stolen
http://support.apple.com/kb/HT2526

HT201272 Hi there! today i wanted to buy some gems so i charged my acc with 10 dolars and try out to buy gems. problem is i m getting "your purchase could not be completed" error... I have tried all possible solutions i found on internet...my restrinction

Hi there! today i wanted to buy some gems so i charged my acc with 10 dolars and try out to buy gems. problem is i m getting "your purchase could not be completed" error...
I have tried all possible solutions i found on internet...my restrinctions are disabled...tried reinstaling, relogging, restarting phone.. nothing seems to help...
normally i would contact custommer support but i m using US account and i m not from US. anyway my US account is charged with money and it workes perfectly for all my other friends using this method ( we got some free US vouchers so we needed US accounts)
Any advice?
thanks in advance

iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html

Help With BT Vision Please!

Hi there,
Had Infinity Broadband (option 2) and BT Vision Unlimited Extra installed yesterday; recevied the confirmation that it was all set up, installed and working correctly within a few hours of installation and thought all was fine.
Apparently, all is not fine and having spent most of the past two days on the phone with BT (not only for this issue but for other issues relating to the order itself) I am really at my wits end and totally fed up so I thought I would ask you guys for some input.
Basically, despite paying the £49 upgrade/installation fee for BT Vision Unlimited Extra I am only receiving FreeView channels and nothing else.
When I spoke to someone yesterday I was kept holding for over 90 minutes while the person just sat in total silence on the other end of the phone; not telling me what they were doing or why I wasn't getting the channels I was meant to be getting.
Eventually (after being put through to four different people), I was told that I would be put through to tech support and then the phone went dead, meaning I had to then call back and sit on hold once more. I was then told it was being escalated to a Tier 2 Technical Support team and that was all I was told. I was offered no explanation as to what could have happened, no explaination of what exactly Tier 2 Support was or when I would be contacted - nothing at all and the level of communication from the people I was speaking to was nothing short of awful.
By the time I got through to someone who actually understood my complaint I was frustrated and very upset having been on the phone for most of yesterday and I decided that BT Vision was just not worth the hassle or stress and given that I had only just had it installed yesterday I told the gentleman I was speaking to that I just wanted to cancel BT Vision under the 14 day cooling off period I believed most customers were entitled to only to be told that BT don't have that policy at all and if I wanted to cancel Vision I would have to pay £200 and that I should just wait for someone to contact me to see if there's a problem with the Vision box.
So, if you're still with me after all that then you deserve a drink!
Has anyone else had this problem and what was done to fix it? I don't want to be paying for a service I'm not actually getting!
Many thanks,
N.
Edited to add:
In case anyone needs to know, this is the equipment I have:
BT Home Hub 3.0 (wired to the white box and it right next to the TV)
BT Vision Plus box (connected to TV via HDMI cable, has an ariel lead straight into it, hard-wired to the Home Hub)
I have also tried the following as per BT's direction:
Unplugging each wire from the Home Hub, waiting 20 seconds and replacing
Rebooting Home Hub
Unplugging each wire from the BT Vision Plus box, waiting 30 seconds and replacing
Rebooting BT Vision Plus box
Resetting registration on BT Vision Plus box
Scanned for channels (three times)
There was a thread here that suggested going through the force resyncronisation but I don't have that option anywhere at all.
Solved!
Go to Solution.

There are still no Extra channels.
I've now done a factory reset and it's telling me that there are no updates available.
This is the information under System Information for the Middleware Version:
Middleware Version number: 4.65.4 rev.1 512 Build: 243196 Jan 11 2013
This is a copy of the live chat I've just had to struggle though. The advisors name has been replaced with BT ADVISOR just in case names aren't allowed to be posted.
BT Advisor: Hello. I'm (name removed). Thanks for that information, I'll check it and get back to you in a moment.
Me:: OK.
Me:: I had BT Vision and Infinity Broadband (option 2) installed on Wednesday June 12th.
The Infinity is fine but I am still not receiving any of the EXTRA channels that I am paying for with the Vision Unlimited Extra package.
I have contacted BT multiple times since Wednesday and keep being fobbed off with "it's been escalated to a Tier 2 technician" and "someone will call you" and frankly I'm beyond fed up with this whole situation.
BT Advisor: (name removed), I'm just waiting for your account details to load. Won't be long.
Me:: I would like this sorted out today as I have now done everything I am able to to try and fix this - rebooting the home hub, rebooting the Vision box, resetting the Vision box and factory resetting the Vision box.
Me:: I have also called and asked the person I spoke to to send the correct update to the Vision box as it is not actually set up for any of the multicast channels - this update still has not happened.
BT Advisor: (name removed), I have checked the notes and seems that the Level 2 team tried to call you today between 10.30 - 11 am but was not able to reach you.
Me:: I have been home all morning - the telephone has not rung once.
BT Advisor: (name removed), at this moment let me know if the Hub and the BT Vision Box is on?
Me:: The Home Hub is one and the Vision Box is on standby
BT Advisor: Thank you.
Me:: I would like this to be fixed today.
BT Advisor: (name removed), I'm trying to fix it for you.
Me:: What exactly are you dong to fix this issue?
BT Advisor: When, I'm trying to run the test to check for the Update and send the correct update the box is showing as it is not connected to the internet.
Me:: It is connected to the Home Hub via the ethernet cable
Me:: The internet is on and running perfectly - the lead is in slot number 3 which is the one I was told to put it in previously
Me:: Where the ethernet cable is connected to the BT Vision Box there are two lights. One is green and steady, the other is yellow and blinking.
BT Advisor: Thank you.
BT Advisor: (name removed), I have checked with the level 2 Team and they have asked to perform the factory reset once again as the previous reset was not successful as after the reset the Box will automatically install the update.
BT Advisor: (name removed), I advise performing a factory reset of the Vision box.
When resetting the Vision box you will lose the recordings you have on the Vision box
If you able to start the Vision box please follow these steps:
1. Press BT Vision button on the remote control
2. Select Help and Settings
3. Select System Information and then select Factory Reset
4. When the Warning message appears select Reset
Me:: I will do this while you are here in case of any more problems.
BT Advisor: Ok
Me:: If this doesn't work what is the next step?
BT Advisor: This should work but if it does not that I will gte back to the Level 2 Team and update them that it has not worked.
Me:: Oops, there's been an error. Try again in a bit.
[VPE108]
Me:: This pops up before the screen to setup the Vision.
BT Advisor: That indicates that the Vision Box has not been reseted, just let me check what can be done.
BT Advisor: (name removed), I'm once again raising this case to the Technical Management Centre and they will definitely call you within the next 24 hrs.
Me:: No. I keep being told this and so far nobody has bothered to contact me at all. This issue needs to be sorted today or I shall be contacting OFCOM and any other regulatory body to raise this as an official complaint against BT.
BT Advisor: I apologise as you did not get a call back earlier but the Technical Management Centre will have to do some checks to see why you are not getting the extra channels and that will take some time.
BT Advisor: If you can provide me with a mobile that they can call you.
Me:: I am not getting the extra channels because the Vision box is not set up for MULTICAST CHANNELS. All that needs to be done is to have the correct software sent to the Vision Box. I do not think this will take 24 hours as yesterday I was told it would only take a maximum of 6 hours.
Me:: If I am not contacted today within a reasonable time frame I will take this further.
BT Advisor: (name removed), I do not assure that you will get a call back today but surely you will get a call back within the next 24 hours
Me:: By the way, the Vision Box IS connected to the Home Hub and the internet. There are still no updates available.
Me:: That is not good enough I'm afraid. I have been chasing BT to fix their error since Wednesday and still nobody has bothered to contact me as promised.
BT Advisor: (name removed), as you have tried to do it manually it is not updating the box so that is the reason why I'm raising the case to the Technical Management Centre.
Me:: Then that means that the box is faulty and as I have been told by the cancellation team that if the box is faulty I am able to cancel BT Vision I would like to do that now.
BT Advisor: The box is not faulty, its just that the update is not getting installed.
Me:: That is, by definition, a fault.
Me:: I am not arguing this further with you. Kindly put me in contact with someone who can either fix this immediately or the cancellation team.
BT Advisor: Unfortunately, there is no one who can fix it now you will have to wait.
Me:: Then put me in touch with your cancellation team.
BT Advisor: (name removed), the direct number for the Cancellations team is (removed number) you can call them on this number.
Me:: I will do that. Goodbye.
To be honest I'm feeling beyond fed up with this whole thing. I realize I was being a bit bolshy with this advisor but having been Mrs Nice Lady for the past two days I'm just letting my frustration out a bit.
Anyone else feel like banging their head against a brick wall?

I am so fed up with Apple and their lack of testing on Security Updates!!!!

I am so fed up with Apple, i have lost all hope in them whatsoever. Today i installed the Security Update 2007-009 1.1 and when prompted to restart did so, only to wait 5 minutes with my computer just idling and not restarting. So I then went to the apple menu to restart but still nothing happened. Pushed the Power button on my Mac and it brought up the dialog box for:
...Log off...Restart...Shutdown
But then it quickly logged-out giving me no time to even click on restart , so i logged back in , tried again, and of course it did the same thing again, so i logged back in and force shutdown holding down the power button for 5 seconds. Finally it shut down so i then Powered it back up, logged in with no problems.
Since the Security Update includes the update of Logic 8.0.1, I went straight to it in applications but found the Logic icon & Logic Node icon replaced by Blue folder icons. Upon clicking on Logic i was prompted with an error stating that it could not open because the file was corrupt, so i decided to delete Logic and along with Logic Node and empty the trash so that it would remove all its files. But now when i clicked on Trash, the window would not come up. I tried just empty trash from the dock but it would not empty the trash either. I can not open any finder window from my dock's Finder Icon.
I can open finder by clicking on Macintosh HD on my desktop but when i navigate through my folders all of my file icons have these weird sort of Distorted Scan lines through them.
So i decided i would open disk utility and try and repair whatever the **** is going on. Pressed verify Disk and it tried to Verify the disk but came back a minute after idling, giving me this error:
Verifying volume “Macintosh HD”
Checking HFS Plus volume.
Checking Extents Overflow file.
Checking Catalog file.
Checking multi-linked files.
Checking Catalog hierarchy.
Checking Extended Attributes file.
Checking volume bitmap.
Checking volume information.
Invalid volume free block count
(It should be (It should be 4 instead of 6294237)
Volume Header needs minor repair
The volume Macintosh HD needs to be repaired.
Error: The underlying task reported failure on exit
1 HFS volume checked
Volume needs repair
Here is a screenshot of Disk Utility: http://i58.photobucket.com/albums/g269/DjViral/Picture1.png
So obviously something is wrong because it reported failure on exit and Disk Utility will not even let me click on "Repair Disk", it is just faded out, un-click-able.
I would like to know what is wrong, and why Apple is releasing such **** as Security Updates. I mean isn't the whole point of a security update to make your computer more secure. Is this a joke or something?
I have lost all respect for you Apple. Not too mention this happened only 2 months ago with your last security update and i had to get my computer serviced which took 3 weeks. You better explain yourselves, apologize and start getting your sorry act together.

when prompted to restart did so, only to wait 5 minutes with my computer just idling and not restarting. So I then went to the apple menu to restart but still nothing happened. Pushed the Power button on my Mac
You should not have done that, it is a process that should never be interrupted.
For next time:
There are no guarantees, but following this procedure when installing updates and upgrades on your Mac will go a long way towards avoiding unpleasant after effects and ‘post-update stress disorder’.
It is also worth noting that it is an extreme rarity for updates to cause upsets to your system, but they may well reveal pre-existing ones, particularly those of which you may have been unaware. If you are actually aware of any glitches, make sure they are fixed before proceeding further.
So before you do anything else:
If you can, make a full backup first.
Turn off sleep mode for both screen and hard disk.
Disconnect all peripherals except your keyboard and mouse.
1. Repair Permissions (in Disk Utility)
2. Verify the state of your hard disk using Disk Utility. If any faults are reported, restart from your install disk (holding down the C key), go to Disk Utility, and repair your startup disk. Restart again to get back to your startup disk.
At least you can now be reasonably certain that your system does not contain any obvious faults that might cause an update/upgrade to fail.
3. Download the correct version of the COMBO update from the Apple download site. If your car runs on gasoline you would not want to fill the tank with diesel, so don’t try to install the PPC updater on an Intel Mac!
If you prefer to download updates via Software Update in the Apple menu (which would ensure that the correct version for your Mac was being downloaded), it is not recommended to allow SU to install major (or even minor) updates automatically. Set Software Update to just download the updater without immediately installing it. There is always the possibility that the combined download and install (which can be a lengthy process) might be interrupted by a power outage or your cat walking across the keyboard, and an interrupted install will almost certainly cause havoc. Once it is downloaded, you can install at a time that suits you. You should make a backup copy of the updater on a CD in case you ever need a reinstall.
Using the Combo updater ensures that all system files changed since the original 10.4.0 are included, and any that may have been missed out or subsequently damaged will be repaired. The Delta updater, although a temptingly smaller download, only takes you from the previous version to the new one, i.e. for example from 10.4.9 to 10.4.10. Software Update will generally download the Delta updater only. The preferable Combo updater needs to be downloaded from Apple's download site.
Now proceed as follows:
4. Close all applications.
5. Unplug all peripherals except your keyboard and mouse.
6. Install the update/upgrade. Do not under any circumstances interrupt this procedure. Do not do anything else on your computer while it is installing. Be patient.
7. When it ask for a restart to complete the installation, click restart. This can take longer than normal, there are probably thousands of files to overwrite and place in the correct location. Do nothing while this is going on.
8. Once your Mac is awake, repair permissions again, and you should be good to go!
If your Mac seems slightly sluggish or ‘different’, perform a second restart. It can’t hurt and is sometimes efficacious!
9. Open a few of your most used applications and check that all is OK. In this connection please remember that not all manufacturers of third party applications and plug-ins, add-ons, haxies etc, will have had time to do any necessary rewrites to their software to make them 10.4.10. compliant. Give them a weeks or two while you regularly check their websites for updates. This applies particularly to plug-ins for Safari 3.
N.B. Do not attempt to install two different updates at the same time as each may have different routines and requirements. Follow the above recommendations for each update in turn.
Lastly, Apple's own article on the subject of Software Update may also be useful reading:
http://docs.info.apple.com/article.html?artnum=106695

Anyone else fed up with the 14 day Policy, I am. Lets do something about it.

I posted this in the Motorola forums also and now that I can finally post in the Verizon forums, I’m posting it here too.
This phone (Droid Bionic) worked perfectly the first 14 days accept for one glitch where it toggled to 3G while in the same place and I called into Verizon and they said to take out the battery and SIM card and restart it and it seemed to work fine for the next few days, until the 15th day, past the return point. I wonder, do these companies try to stall us past the 14th return policy so they can lock us into new contracts and equipment?
Now after the 14th day the phone toggles from 3-4G all the time no matter where I am and disconnects me from the internet with I get an email notification. I call Verizon on the 16th day and they give me the canned rhetoric about the 14 day policy and that they will send me a replacement BUT can’t guarantee that it will be new, more likely it will be refurbished. WHAT THE ****. I just paid for a NEW phone not a used one and within 30 days they want to send me a used one…NO WAY IN HELL is that acceptable. The car lemon laws are better…you get a new one.
Well guess what, they tell me that THEY and Motorola are the ones that made these policies…SO, I’m here to ask everyone else that is also fed up with this **bleep** to lobby, boycott, raise hell if you have to, to get these **bleep** policies changed to at least 30 days, like any other product we buy in the USA.
It’s real interesting that the phone worked fine for 14 days and then it went to crap. If I want 3G I have the HTC Imagio that worked fine for many years and was still working fine when I got the Droid Bionic, I don’t need a new phone to get 3G. I think the manufacturer and Verizon are in this together, knowing that their products are built like {word filter avoidance} and won’t last past 14 days, thus the policy.
After 15 days of gripping to Verizon, they are having me purchase a new Droid Bionic (so I don’t have to get a used one) and will re-start my contract for 2 years, then when I send the crap droid back to them they will credit my account…this is doable, ONLY IF the new phone works. But it is a {word filter avoidance} hassle. We are the consumer buying YOUR product, we should be treated better.
According to Verizon, Motorola is coming out with a patch or software upgrade…sometime in Nov. that is supposed to FIX this **bleep** service.
Well Motorola, if it doesn’t, I’ll be under a new 14 day return policy until the last day of Nov. and if the “Fix” doesn’t work, I’m taking this worthless piece of crap back to Verizon and I’m going back to my 3G HTC.
You Manufactures need to get it right, OUT OF THE BOX, not have the consumer pay for the product, give them only 14 days and then have them locked into a 2 year contact then you fix the problems. That’s BULL**bleep**. And I hope others will join me in lobbying,, call your local TV news channel, boycotting and if we have to, raise hell with all these companies, like you, Verizon and all the other phone service and phone making companies to change the 14 day return policy like Srpint and AT&T...as the Verizon rep stated about thier 14 day policy.
If you don’t change your policies, when and IF I buy another product from Verizon, if it glitches even the slightest, instead of calling in for help and getting the stall tactic rhetoric of restarting this and pulling out that to make it work right to stall me past the 14 days, I’ll send the **bleep** thing back 50 times if that what it takes to get a product that works so I don’t get locked into the purchase or the contact if I can’t get something that works.
I am furious and I’m not going to stop raising hell until you and companies like you start taking better care of consumers like me that spend their money on YOUR products.
If this next phone I get doesn’t work I’m going back to my HTC 3G. And I’m not done with you people. I’m going to do whatever it takes though legal means to see to it that you and companies like you change your **bleep** policies and stall tactics to keep us locked into products that are crap.
And another note to add: In talking with some of the reps at Verizon, when I ask that an email be sent to me to verify the conversation and I get: “Well we can’t do that”, you are lying. I did have one of your reps send me an email. The fact that you won’t tells me that you are trying to keep our conversation off the record so it won’t come back and bit you in the behind later. Your big company with all its technology can’t send an email…{word filter avoidance}. Its not going to stop me from waging legal war on you for the crap you put us through.
This was my 2nd post on the Moto forum:
I have spoken with someone at Motorola and they invited me to send in my phone to them and then 5-7 business days after they receive it they would send it back fixed or replace it. However, they would not send me a loaner phone and referred me back to Verizon for that…NOT going to happen.
We the people made these companies successful and pay them good money for their products; they need to treat us better when it is THERE product that doesn’t work properly.
I also addressed the update issue with the person from Moto, they couldn’t tell me what issues it will address or when it would be released, only that it’s going to happen sometime in Nov.
That is why I say this: If it doesn’t work right out of the box and there is 1, even 1 minimal hick up, I’m sending it back 50 times if I have to within the 14 days and I’ll keep doing it until I get one that works or finally get fed up with crappy equipment and go back to my 3G HTC and to hell with Verizon’s contract and Moto’s equipment.
Also I have learned talking with the person at Moto that it is ONLY Verizon that has set the 14 day policy and has nothing to do with Moto. Another bit of incorrect info I got from Verizon, and I quote: “We have to abide by the manufactures policies they set and we cannot change the 14 day policy…OK so who’s lying here, Verizon or Moto?
Doesn’t really matter, we the people need to take action and put a stop to this outrageous **bleep**. How? By sending these **bleep** things back the minute they don’t work, within the 14 days unless they change it to longer, like at least 30 days and don't let them stall us with their **bleep** over the phone.
And two, if we do have a glitch that we have to call in about because the product doesn’t work, the time clock starts over but our contract count down time does not if we have to have it replaced with a NEW product or decide we are fed up with the crappy product and want to cancel it all together and go back to what we had, within the 30 day period AFTER the last glitch we called in about. If we can get them to change it to 30 instead of 14.
That will keep them and the manufactures of these products on their toes and stop selling us crap that they later have to fix. It should work out of the box and if it doesn’t 30 days down the road, there should be no issue in replacing it with a NEW product (NOT a refurbished one) and the countdown times starts again.
If any of you know some powerful political people, you need to ask them to start writing some new laws about this stuff unless these company’s police their own first and take care of these issues, but because they are making gobs of money off us, I doubt they will, so we have to force the issue and MAKE them do it though laws.
To add:
I'm not done with you Verizon. If this next Bionic doens't work and the update in Nov. does not fix it I'm sending it back and going back to my original HTC and canceling the NEW 2 year contract. Your CELL server is by far the best, the equipment is not. And I will not and should not be held to a 2 year contact if you cannot provide me with a product that works.
You really need to change your policies on your own before we the people make it a law. Take the initiative and make it right.
You want to be the best company out there, then don't follow Sprint or AT&T, be your own company and don't tell us on the phone that "All companies are doing that"...are you as lame as all the other companies out there or can you stand on your own and be the best?

Update:
The “CS supervisor” at Verizon still cannot arrange for me to take back $100 of worthless accessories if I send the 3G Bionic back…
So, as the last poster stated, I did cancel my other two lines with Verizon and went to AT&T (I’ll save $400 per year) and canceled my Hot Spot (a saving of $360 per year); A loss to Verizon of $1,236 per year, so I will recoup my expenditures if I send the current 2nd 3G Bionic phone back. I get 4 bars with AT&T and only 2 with Verizon at my location...hum...imagine that.
I may just be a little cog in the big wheel but if enough of us did this, and we should, it would get their high and might attention that we customers are not going to let them Lie to us or as the CS super said, “miscommunicate” pertinent information that effects our buying/spending decision and drags us out past the 14 day limit.
The final word on any update is that there isn’t one anyone can talk about or knows about, but it seems that all the techs at Verizon have the same problem with their droids; they activate the Airplane mode, then deactivate it and the 4G will come back. That’s all dandy unless when you get disconnected from the internet it closes out important things you were in the process of doing…isn’t that special. Very lame Verizon, very lame.
I’ve done a lot of research on Version’s Androids and it appears that ALL of them since they’ve been out have this same problem with the flipping from 4 to 3G and other connectivity issues…so it’s not a MOTO thing unless MOTO has built a problem product…it’s Verizon’s towers or signals etc. No one has figured it out and neither has Verizon or we wouldn’t have these issues.
And the "jargon" I get from Verizon that MOTO is being very “secretive” about the update is laughable...the real reason I believe they say this is because there isn’t one. Every other company out there in the tech world that knows what the problems are let people know that they are going to release an update and the issues they are working to fix…the “it’s a secret” is a sly way of putting us off because they don’t have any freakin idea what the problem is and how to fix it.
I will say that WHEN this Bionic works like it is supposed to, it is awesome. My biggest issue with this company is there deceitfulness and not telling us the true story up front and their lame 14 day limit...but I understand why that was put in place, their equipment only works for 14 days then takes a dump. So I doubt they will ever change it back unless they grow a pair and start selling good equipment that works out of the box.
They should be very up front about these issues BEFORE the customer signs on to a new two year service contract; miscommunications like these that have a bearing on money the customer is going to spend and contractual requirements they will be bound by…in other professional occupations, is considered a criminal offense and the sales people that commit this offense are dealt with by imprisonment and loss of licenses.
Why should Verizon be treated any differently?
So for future buyers, beware that when you sign on to a new 2 year contact and put out some bucks for this 3G Bionic, it will work sometimes but don't look to Verizon or MOTO for any solution, they don't have one.
Enjoy the phone, when it works, but expect significant problems that WILL happen regularly (flipping back and forth from 4-3G, disconnects from the internet when you get notifications or when it flips from 4 to 3G, battery not charging when you are connected to your computer, etc.), returning the phone will not fix the problem because the problem is not known to Verizon or MOTO. The techs will tell you do disconnect the battery, the SIM Card, get a new SIM card, restart and/or do a hard factory reset. None of this works.
And if you don’t want to get locked into another 2 year contact, understand that your 14 day count down starts the day they send the phone to you, not the day you activate it, so that means that you really only have 12 days to try it out before you return it the post mark on the fed ex return package cannot be one day past the 14th day or you will be on the hook. And don’t forget to also return the accessories to store before the 14 day marked on the receipt about 12 inches from the top (it is not in bold so look very close at the date at the top also) if you buy them at a Verizon store.
If you replace the SIM card, as I did, don’t let some rep that isn’t paying attention to your file notes tell you that your 14 day count down is later than sooner, they (the reps) get confused or whatever they do, but they look at SIM card activation and not when the phone was sent to you or for that matter when you activated it.
I’ve been under a lot of “miscommunicated” information from the start with my first 14 day 3G bionic so although I’ve done a lot of ranting here, I hope my information helps others not get stuck or at least you will go into this with eyes VERY WIDE OPEN.
It has been 2 years since I looked into any new phone and I was not aware of all the NEW scams, trickery and deceptions Verizon has taught their reps and supervisors to use on us, but it makes sense, their equipment is so faulty they had to figure out how to keep the money coming in.
DO NOT TRUST VERIZON to be helpful, they are there ONLY to lock you into contacts and stick you with equipment that they and their manufacturer cannot and do not know how to fix.

So fed up with Verizon?!!

Why is it that when you call Verizon, no one there seems to answer the same question with the same answer? NO one is ever on the same page. How can Verizon say they truly value their customers? Have they read any of these reviews or better business reviews? or consumer cellular reports! whoo hoo they made it to one whole star! ( out of 5) I can tell everyone is so satisfied! Anyway... On to my rant....
recently I added two existing lines to my account- went into a Verizon store to discuss some options- which I was later informed was some sort of side bar to Verizon and they are all a bunch of ****** that don't know what they actual "policies" of Verizon are- they just get to sell their phones and use the Verizon name on their building... while I was there I called the assumption of liability line- discussed the date with an employee that I needed to move the 2 lines over in order to avoid any pro ration. I happened to have the other party with me that day, so we were able to get everything lined up so that all I had to do was call on the date and move the lines over.... I also recently added a new Ipad, and iphone 6 plus to my account- another 400$ given to Verizon.... not to mention the cases and screen protectors I bought from them as well. Before this was all done, I was already FED up with Verizon. ready to leave and go with another carrier. But I thought you know what I have been with them for 10 years now... so lets give them a shot, and hopefully some changes will be executed as promised by the commission based reps at Verizon. After getting my first bill. I was in shock! Do you think anyone mentioned anything about a month in advance fee? There were charges that were incorrect, discounts that weren't applied. ect. so upon calling now 5 times, speaking with 2 supervisors, 2 chat associates and almost 2 months later there is STILL no resolution. One of the supervisors I spoke with explained to me that when you receive your first "new" bill you will see the month in advance fee and it will be for the first 2 months essentially, and then the bill will be normal. I even had him send me a text stating that the next bill for these two new lines will not be until a certain date. But now... that's not correct either. Promise after promise by supervisors and employees- no one keeps their word at Verizon. so disappointing - the best part is.... its 40$..that's it... I don't care if its the correct protocol, billing policy- whatever you want to call it. an employee of Verizon told me on a recorded line I would not be billed for these 2 lines for that month... but that doesn't matter because no one tells the same story! EVER... and no one gives a crap about calling anyone back.. any one have any contact numbers or additional contact information to go above a supervisor??!!

Every time I dealt with Verizon, I got a paper receipt, in hand, which I signed before leaving the store. The reciept also shows in "my documents" in my online account.
DId you look over the reciept?
DId it match the purchases you made?
WHen you added a new iPad and phone on a 2 year subsidized purchase, you would be paying $40 a month for the line. Does this appear on your bill? When you purchase a subsidized device, you are not eligible for a discount on that line. Is this the missing discount you are looking for?
I'm trying to understand what errors Verizon has made, if any, on your bill. All I have to go on is your first post. Based on that post, your bill would have gone up considerably the first month. Upgrade fees, next month of service and loss of discount on lines with subsidized devices.
These are not uncommon complaints.
All carriers now require customers to pay for their phones, one way or another.
3 Options:
1.   full retail price upfront, you keep your line discount.
2.   Full retail in installments on Edge, you keep your line discount
3.   A portion up front on a subsidized, 2 year contract, you loose the line discount and pay activation or upgrade fee.
Which of these applies to the new iPad and iPhone?

Fed up with your X6 anyone? Add your bugs...

X6 owners - fed up with your terrible quality phone?
Please have a read and add your own bugs if you want - I want to write to Nokia with some of the main ones that need to get sorted, and soon. Surely with enough support / evidence they can't ignore us (although I'm not holding my breath!). You know, I'm struggling to find a thread on this forum which isn't about an 'issue', 'bug' or 'problem' with the phone. I'm fed up with it. We all paid a lot of money for the phone (whether it was part of a contract or not) and I just want it to WORK.
It is without doubt the worst phone I've ever owned. Anyone else with me?
Glitchy, buggy, slow and unpredictable don't even begin to describe it...I'm now on my second one, with the first one deciding to pack up a few months back with a dropping signal problem (from full bar to no bar in about 5 seconds, and then back to full back about 15 seconds later) - Nokia deemed it BER and after a letter from me, replaced it with a new one...the fact that the second one has exactly the same issues as the first confirm to me just how terrible the build quality of the phone is.
Any of the below issues sound familar to anyone? Some are phone related, others app/Ovi/Nokia related :
* Ovi Maps freezing during navigation, even when you're not interacting with the phone or running any background apps. Literally just spontaneously. Requires hard restart most of the time as you can rarely force it to close.
* iPhone 4 style signal issue whereby holding it in a normal 'phone grip' fashion results in signal dropping completely or nearly completely.
* General signal drops during calls - anyone else notice you can be on a phone call in a full signal area (with 3G etc) and calls will just drop; take a look at your phone and you have no signal? Give it 30 seconds and you'll be back up to full bars again.
* Spotify (if anyone has it) just randomly crashing ALL THE TIME, again without any background apps running (ironially it seems to be more reliable with a few things running in the background)
* Facebook app thinks stuff that happened two weeks ago is the latest news that it wants to tell me about. Hit refresh and it still thinks old news is new news. Reinstall and wiping of all user data to no joy (same issue even post-phone reset)
* "Realplayer" able to play about 3% of videos I want to watch on the internet - basically a few MPEGs...don't even think about a low-res MP4 stream (where we get the dreaded "Trying to play partially" message). Any UK owners tried running a stream off m.tvcatchup.com? Good luck!
* (Just a general gripe here but) Lack of widget support for the homescreen and general lack of integration support for 3rd party apps to the OS - why oh WHY in this day and age of smart phones are S60v5 Nokias unable to have apps like Facebook spider in to some of the phone's functions? E.g. notifications on the homescreen (the original iPhone was able to do this in January 2007, its now September 2010 Nokia - wakey wakey) and profile pictures linked in with the phone's address book (my friend's HTC Desire does this VERY nicely; I'm jealous).
Before my X6, I had a 6230i (don't laugh, I know its ancient but it worked a treat, absolutely bomb proof which is why I never bothered upgrading)...I just don't understand how backwards this phone seems to be in terms of its flimsy build quality and diabolical OS.
This will definitely be my last ever Nokia. Seriously...I've been a Nokia fanboy all my life but I'm just embarassed by this phone. It is absolute rubbish and I so so so wish I'd gotten a Blackberry or Android. Talk about less hassle.
I'm running v21.0.0.4, although I feel I might as well be running an Alpha build of S60v5.
Any other annoyances and bugs, boys and girls?
p.s. the camera may be its sole redeeming feature - very good photo quality for a phone - takes the iPhone to the cleaners.

On balance I agree with bazyeo, I am another long term X6 owner (Dec 09) and on the whole I am fairly pleased with the phone. Sure it's not perfect and one of my major personal gripes with the phone is the relatively poor RAM allocation that Nokia decided upon during the hardware design but it's hardly a show stopper for me. I guess I was spoilt as my previous phone was a Nokia N82.
muirio wrote:
... You know, I'm struggling to find a thread on this forum which isn't about an 'issue', 'bug' or 'problem' with the phone. I'm fed up with it...
Oh come on!! This is a user support forum, you know? Where people come for help when they have problems with their phones. It's pretty obvious that you'll read the majority of threads where owners have issues... that's because they have come here for help. You're hardly going to get a bunch of threads where owners turn up out of the blue to thank Nokia for a problem free phone. That's like saying all you see at a hospital are sick people.
muirio wrote:
... It is without doubt the worst phone I've ever owned. Anyone else with me? ...
Not even close, try the N80 on V3 firmware... now that was an order of magnitude worse.
muirio wrote:
... Any of the below issues sound familar to anyone? Some are phone related, others app/Ovi/Nokia related :
* Ovi Maps freezing during navigation, even when you're not interacting with the phone or running any background apps. Literally just spontaneously. Requires hard restart most of the time as you can rarely force it to close.
* iPhone 4 style signal issue whereby holding it in a normal 'phone grip' fashion results in signal dropping completely or nearly completely.
* General signal drops during calls - anyone else notice you can be on a phone call in a full signal area (with 3G etc) and calls will just drop; take a look at your phone and you have no signal? Give it 30 seconds and you'll be back up to full bars again.
* Spotify (if anyone has it) just randomly crashing ALL THE TIME, again without any background apps running (ironially it seems to be more reliable with a few things running in the background)
* Facebook app thinks stuff that happened two weeks ago is the latest news that it wants to tell me about. Hit refresh and it still thinks old news is new news. Reinstall and wiping of all user data to no joy (same issue even post-phone reset)
* "Realplayer" able to play about 3% of videos I want to watch on the internet - basically a few MPEGs...don't even think about a low-res MP4 stream (where we get the dreaded "Trying to play partially" message). Any UK owners tried running a stream off m.tvcatchup.com? Good luck!
* (Just a general gripe here but) Lack of widget support for the homescreen and general lack of integration support for 3rd party apps to the OS - why oh WHY in this day and age of smart phones are S60v5 Nokias unable to have apps like Facebook spider in to some of the phone's functions? E.g. notifications on the homescreen (the original iPhone was able to do this in January 2007, its now September 2010 Nokia - wakey wakey) and profile pictures linked in with the phone's address book (my friend's HTC Desire does this VERY nicely; I'm jealous).
Before my X6, I had a 6230i (don't laugh, I know its ancient but it worked a treat, absolutely bomb proof which is why I never bothered upgrading)...I just don't understand how backwards this phone seems to be in terms of its flimsy build quality and diabolical OS.
This will definitely be my last ever Nokia. Seriously...I've been a Nokia fanboy all my life but I'm just embarassed by this phone. It is absolute rubbish and I so so so wish I'd gotten a Blackberry or Android. Talk about less hassle.
I'm running v21.0.0.4, although I feel I might as well be running an Alpha build of S60v5.
Any other annoyances and bugs, boys and girls?
p.s. the camera may be its sole redeeming feature - very good photo quality for a phone - takes the iPhone to the cleaners.
Ovi maps does hit hard on resources but I personally haven't suffered the issues you speak of.
I can get my X6 to drop maybe a bar (at the very max 2 bars) of signal if I wrap my hands around the handset. Again for me, not a big issue.
I'm afraid I don't use Spotify or Facebook so can't comment on those issues of yours.
Knowing what codecs to use helps with video playback using Real Player. A search here should give you the required information. I can run MP4, FLV & WMV quite happily provided they have the right codecs that the X6 can handle. If you want to enjoy m.tvcatchup.com then try installing the 3rd party web browser called Skyfire.
There are quite a few alternative 3rd party homescreens that can add widget functionality to the homescreen.
Good luck with your letter to Nokia, I'm afraid I won't be signing your petition. As I said right at the top of this post, sure I have niggles with the X6 but none of them are show stoppers for me and personally I can forgive the X6 most things because I really enjoy the quality of the screen and the capacitive touch interface.
*EDIT* I almost forgot to ask... is yours a SIM free X6 or a network branded X6?
S.
History: Motorola MR30, Nokia: 7110, 7650, N70, N80, N82, X6 (32GB), Samsung Galaxy SII
Current: Samsung Galaxy Note3 Black

Fed up with speed and connection issues since exch...

Last Monday BT done some upgrade work at our local exchange. From that point onwards we have had speed and connection issues.
I use a Belkin G Router rather that the Homehub some that we can run a printer through it and that is plugged in to telephone socket via an extension. But before we blame any of that we have gone back to the Homehub2 so we could see the difference and there is very little.
We live in the countrside so broadband speeds are not great in any case. About 1.8 mg I guess but we have always had no problems. It was good enough for us and we could watch Iplayer.
I was getting fed up with drop outs and speed and yestereday an Openreach guy came out tested everything could not find any problems apart from speed. He made some calls and was told our band width had been capped. He had that removed and yesterday evening speed was a bit better.
Today just as bad again.
Details from router:
Date/Time          January 25 2012 , 21 : 14 : 25
Version Info
Runtime Code version F5D7633-4Av1_UK_1.00.009
Boot Code Version          1.0.37-5.15
Hardware Version           V1.0J3
ADSL Modem Code Version        A2pB015c6
ADSL
Type
Status   No Defect
                Downstream      Upstream
Data rate             287         440
Noise margin     32.3        18.6
Output power   14.8        12.7
Attenuation       58.5      28.9
Figures from speedtester BT
Download speed: 180 Kps
acceptable range speeds is 100 - 250 Kps
DSL Connection rate 286 Kps (DOWN_STREAM) 440Kps (UP_STREAM)
Upstream Test
Upload Speed 346 kps
Upstream Profile 440Kps
Any help would be appreciated
Solved!
Go to Solution.

Hi Welcome to the forums
Your high noise margin will have a major impact on your speed
If you post the full stats from your router
For homehub – type 192.168.1.254 into your browser
Navigate to ADSL Settings or use the A-Z at the top right of the home page and scroll down to ADSL Settings and click on it
Click on More Details and then post the full results.
also post the full results from http://speedtester.bt.com/
Have you tried connecting to the test socket at the rear of the master socket
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
also you could try the hints given by poster RogerB in this link they may help http://community.bt.com/t5/BB-in-Home/Poor-Broadband-speed/m-p/14217#M8397
Then someone here may be able to help and offer more advice.
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Fed up with Adobe's customer service

I have to say that Adobe takes the cake as the most inept company in the US, along with AT&T. I filed my application for the free upgrade from CS5.5 in early May, right away they asked me for the invoice, even though I had sent them PDFs of the order confirmation, and shipping confirmation which had all the information they needed, but OK, I went to my account on B&H and downloaded the invoice on PDF and sent that to Adobe. Several weeks went by and no news. In late May I sent them an inquiry through the open case they had opened for me, and they replied that they were working on it. Several days later I called, but their phone menu system is obviously designed to wear people out and get nowhere, so I started a chat online with one of their "agents". This was two Saturdays ago.
As usual I was greeted with a lot of fake politeness that those poor Indian guys are forced to shower the customer with to the point of making you sick, and the guy, after requesting my information told me that my upgrade had been approved and I was going to have it ready within 24 hours. 72 hours later and still no email or any news, so I started another chat, and this guy told me that he approved my order and that it was going to be ready again in 24 hours. Two days later, still no order link, and they close the case saying that the order had been closed and that "The order is currently processing and the download will be available in your Adobe account in 24-48 hours."
Well, two days later still no order, so again another frustrating chat session with another very polite Indian guy (I don't mean that in a demeaning way, since I like Indian people very much), who again told me that my order was going to be ready in 24 hours.
Yesterday after work, still no order, so another pointless chat session with lots of apologizing and condescending and the assurance that he was going to "escalate" this to a superior.
Absolutely fed up I called their number to see if I could -very naively of me, I admit- reach someone at their headquarters that could actually give me my serial number and download link.
After talking and being placed on hold by another guy in India, and adding another 20 minutes of wasted time to the already over two hours I wasted on chat sessions, the guy came back to tell me that he was going to investigate further and call me back, which he never did.
Today, well over a month after I submitted all the requested paperwork, and weeks after most people are happily using Adobe CS6, I'm still waiting for the upgrade I was promised.
The only other time I had to deal with such an extreme level of ineptitude was a year ago with AT&T. Different products, but same terrible customer service, and the obvious realization that these are really chaotic companies where the different departments don't communicate at all with each other, or do so very poorly. I don't blame those poor Indian guys that are probably overworked and underpaid, I blame the American executives that outsource their support to other countries, force them to be unbearably polite to where they actually waste a lot of your time saying "thank you", "I apologize" and repeating what you tell them a million times, and basically read from a script.
In other words, I'm really fed up with Adobe. I understand the fact that they have a lot of these upgrades to process and that takes time. But I'm fed up with their reps telling me that my upgrade is going to be ready in 24 hrs and ten days later it's not, and they keep telling me that over and over. That's just plain bad customer service.

I don't know why the Adobe forums suddenly asked me to sign up for the forum again, even though my registered address with them remain the same, but I mention it so you know I'm the OP.
Just a day after I posted this I had a great customer service experience from a Tier 3 manager, so I want to mention it as well. On Wednesday on my way home from work I called the Adobe headquarters in California (you can google the number easily) and I explained my problem to the woman that answered the phone, so she transferred me to a guy that she said was overseas but was a manager that would help me. I thought to myself, here we go again. After explaining my case to this manager, a very nice guy called Gautam Garg, he asked me to give him 24 hours so he could check on my case, and that he was going to call me back at the same time the next day. I told him that he was telling me the same thing all these other reps had told me before, to give them 24 hours and one of them even told me he was going to call me back and never did. Gautam told me that this was different, that he was going to send me an email right away to prove it and work on my case. I thought to myself, yeah right, like this guy is going to call me back.
Less than an hour later, he calls me back at my home number and tells me that the problem seemed to be that my address was in Kenya. The street address, state and zip code were the real ones, but the country showed as Kenya instead of the USA. I told him it was obviously a glitch in their system. So he told me that instead of the download, he was going to send me the boxed product. I still had my doubts it was going to happen, but I told him I would much rather have the boxed product than the download, so I thanked him for it.
Having seen the previous bureaucracy at Adobe I figured it would take me a couple of weeks to get that box, but still I was happy I was getting the box instead of the download, so I decided to wait. But not even a day after I talked to Gautam, I got an email from Adobe saying that my CS6 had shipped already, using Fedex overnight and gave me a tracking number.
On Friday I came home from work and my CS6 box was already here. I sent an email to Gautam to thank him and I told him that he should get a big raise along with a promotion, because I talked to all those other people using open cases, chat and one phone call before him, and none of those ten people or so did enough to solve my problem, while he went into the system and checked what was wrong with my order and solved me problem in less than an hour. I don't know if the other people that worked on my case were incredibly negligent, but maybe they're not, maybe the support methodology Adobe has for their customer service centers is what's really negligent. Perhaps what Gautam was able to do in less than an hour, all the other people didn't have access to. I don't have a way to know that, but it can't be possible that I have to waste so much time to get the free upgrade I had requested over a month earlier. Still, I'm happy that out of this I got the box instead of the download, so at the end I'm happy with their customer service, but they have to go a long way to make it better so people don't have to go through lots of chats and phone calls to get what they need.
Sebastian

Fed up with the terrible customer service.

I'm so fed up with Verizon's terrible customer service. My DVR started going out last week. I figured that now would be a good time to get the new 500gb DVR that all of the new customers get to have. After several long calls with "customer service" they said that I could pick one up from the local store (which is a 30 minute drive). So after calling in the morning to make sure that the boxes were in stock, I went down there. They refused to give me the newer 500gb DVR, instead giving me a 120gb DVR.
When I got home, I called customer service again three more times. The third time, the customer service agent put in an order for a new DVR, promising me that I would receive the 500gb box. Guess which DVR they sent me? The 120gb DVR!
Again, I called customer service, got hung up on, called back again and was unable to speak to a supervisor. They also claim that they have no control over which DVR they can send. That's so ridiculous.
I've had it. I pay waaaaaay to much and have been a loyal customer for over 4 years. I don't even get the 25/25 internet speed that I'm paying for. As soon as my contract is up I'm switching to Time Warner or AT&T. I know their customer service is much better, and at least I'll be able to use a faster wireless router.
Good Bye Verizon. You're way too expensive for how you treat your customers.
Solved!
Go to Solution.

October 2011
Wanted to add another set top box for a 3rd TV. So I called customer service and had them send me one instead of going to the FiOS store which in my area, which uses 2 gallons of gas round trip. I asked for the newer black colored box which is lighter and uses less energy. 2 days later, the package shows up at my door and low and behold, they sent the old large box instead. Surprised? So I called the local FiOS store in Spring Valley, NY since I couldn't get through to customer service on the phone that morning (perhaps because it was the day before hurricane Irene struck the NY area) and was told to just bring it up there. I wound up spending FOUR HOURS in the store as I was told they couldn't switch it out because it wasn't plugged in and activated! They made calls to different departments in an effort to straighten this out, but to no avail. I wanted to take the box and smash it on the floor in front of them! Unless I miss my guest, ALL cable boxes are tracked by their serial #, so why was there a problem? Because of a colossal design FLAW in the Verizon FiOS computer system that requires you to plug in & activate a box BEFORE you exchange or return it. Have you ever heard of anything so stupid in your life? So I took the old box home, took apart that part of the wall unit, replaced the existing HD setop box with the wrong one they sent, activated it, put the wall unit back together, took the box I've had for 4 years back, got the new design one, bought it home, installed it, and low and behold, THERE'S NO CLOCK DISPLAY! The excuse customer service is giving out for this one is that alleviation of the clock display makes the box use less energy. Just who does this company think they're BSing? I was in the digital clock biz back when digital displays first came out in the 1970's. These vacuum florescent types use barely any power at all to speak of compared to what the box consumes overall. They know the average consumer doesn't have the technical background I have to know better. Just another excuse so Verizon could save a buck or 2 on each box they buy from Motorola, As Porky Pig would say, "BADEE BADA BEDED THAT'S ALL FOLKS!"

I am sick & fed up with BT. This is my latest lett...

Complaints Department
BT Correspondence Centre
Providence Row
Durham
DH98 1BT 7th April, 2012
Dear Sir
COMPLAINT ABOUT BT – Account number GB
I write wishing to make a formal complaint about the service given me by BT.
I am a retired police officer and being well known in the community, now host two programmes on local radio as well as being a columnist in the local newspaper. One of my programmes has a consumer affairs section and I have been telling my listeners about the terrible service I have received from BT. I now give you this opportunity to correct matters.
A check of my account will reveal that I have been paying BT the sum of £34.50 per calendar month for some length of time now for the provision of unlimited calls and broadband.
Last year, I started to receive BT bills informing me that I was not paying enough and so I rang BT and ensured that the £34.50 pcm was sufficient to cover the contract. I was assured it was but the bills continued.
I then had my radio producer ring BT on my behalf and live on air with my consent to ensure that my contract was in place. An Indian accent assured me, my producer and all our listeners that it was. A text was sent out to confirm this.
The bills continued and have now reached £90.11.
I have lost count of the number of times I have phoned your India office to ask to be placed on a contract and on each and every occasion have been assured that I am.
My most recent call was on 5th. April, 2012 when it was suggested that I recall the £90.11 unlawfully removed from my account and that the package had increased now to £35.60 pcm. (reference VOL011- refers). The direct debit has been recalled and I have the £90.11 back.
All I want is a monthly contract to cover unlimited phone calls and broadband. This is all I ever wanted.
Does BT want me to move to Talk Talk which offers this service at half the price offered by BT?
Rest assured I have the means to pay you the outstanding amount but I refuse to do so. Dozens of phone calls later and now emails received from BT give me no grounds to be confident that BT in Delhi actually knows what they are doing. Today I received a telephone called purporting to be from BT and asking me for my details before I could be addressed. I refused to give them out and asked the individual there to make careful note that I only intend to deal with BT in writing from hereon in.
I am utterly fed up with attempting to sort this issue out via the labyrinthine telephone system but I wish to clearly reiterate that I will NOT be paying BT any other than for a contracted phone service which I have made countless attempts to renew. BT can go and whistle for the £90.11 because I refuse to pay it.
I shall be reading this letter out live on air and your response. I might even cold call BT live on air as well to show all my listeners the utter nonsense I have incurred.
If BT cuts their service to me then I shall move to Talk Talk.
Now, please check your records which if Delhi have bothered to properly update will show the utter confusion, plethora of offers I have been told about and so on and be informed that should BT take any more than the latest agreed sum from my bank account by Direct debit then I shall simply recall it again as already advised by yourselves.
All I want, all I ever wanted was a monthly contract for the provision of unlimited telephone calls and broadband. Is BT up to this please? Next stop the Telecommunications Ombudsman I suppose and I shall broadcast that as well!
Yours faithfully,
Michael
PS. Since BT is now Indian Telecom apparently, would you like me to have this translated into any one of the languages in use on the Indian sub continent? It can be arranged.

Thanks. I have done as you have suggested.
The paper copy of my letter will be with BT next Tuesday.
I have spent hours and hours on 150 trying to sort this out and it has become something of a standing joke on my radio programme. We even get emails from listeners now asking for updates on the 'BT saga' as it has become known.
I was never made aware that my contract had ended. All I ever wanted to do was to renew it. I have renewed it at least half a dozen times and been advised by BT themselves to recall the large sums of money being taken from my bank account which I have done.
I refuse point blank to pay this latest sum of £90.11!
All I want and have ever wanted is a monthly contract, as cheap as possible to allow for unlimited calls to landlines and broadband. All went well for two years then suddenly nothing has gone right.
BT prices are high compared to Talk Talk and this is literally the last chance for BT. My sister has been with Talk Talk for years and never had a problem!
If you can sort this out then I should be pleased to reflect that on air and in the newspaper I write for.
Thankyou.

Getting Started with BT Vision - FAQs

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Retired BTCare Community Manager - StephanieG and SeanD are your new Community Managers
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Hi Folks,
I am tidying up our sticky threads so have decided to archive a few more. The links of the Sticky threads that I am archiving can be found below, just encase you want to view these again.
New IP Channels - 28-02-2014
System update on June 23rd - Problems with accessing or playing on demand programmes - 20-06-2014
System update on June 24th - Problems playing On Demand programmes - 20-06-2014
Temporary issue with BBC iPlayer - Issue resolved - 21-07-2014
Problems receiving local TV Channels - 24-02-2014
Sky Sports 5 launch on Vision+ box - 11-08-2014
National Freeview Retune - 3rd September 2014 - ‎01-09-2014
BT Vision - Fresh New Look - 11-09-2014
ITV Retune on Monday 2nd February - 30-01-2015
Cheers
Sean
BTCare Community Manager
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Fed up with BT Vision, I want out or a refund at t...

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