Fed up with BT vision ....problems with on demand

2011 has been a bad year with BT i think the customer service has been **bleep** !!!! I am yet again having problems with on demand.
I was in middle of watching a film yesturday when it went off. I have tried watching the film again and tried others and it keeps feezing. Any one know how to sort this out. It also afects my phone line....i have lots of crackling. I am so fed up of phoning them up having to go through the proedures and being threatened of being charged if they came out and find its my end.
I am thinking of leaving them all together
sorry writting this in a peed of mood
Lorraine

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