FICO TIckets

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Please send me few examples of FICO tickets,real time issues and answers for preparation of interview/guide a site/material where can i get few fico tickets.
My mail id : [email protected]

hi priya,
these r some real time issues....
Real Time Issue:
Billing Document not released to accounting / Accounts determination:
To resolve the error, you can analyze account determination in the billing document. Process:
Goto T.Code: VF02 & Enter Invoice number
Next (On the top most strip) goto Environment
Next (Select Environment) go to Account determination
Next (In Account Determination) select Revenue Account Determination (first option)
This will list all the condition types in the Billing document & analyze each condition & check for which G/L accounts is not determined.
Possible errors:
1. VKOA not maintained for required combination
Solution: Maintain the combination in VKOA.
2. Account Assignment of Customer / material not maintained in Customer / Material Master (If maintained in combination in VKOA).
Solution:
Option 1 (Standard solution):
step 1: Cancel Billing Document --> Reverse PGI --> cancel Delivery --> Cancel Sales Order
step 2: Maintain Customer master / Material Master correctly.
step 3: Recreate sales Order --> Delivery --> PGI --> Invoicing.
Option 2:
Force the Account Assignment Group of Customer / Material through Debug in change mode of Billing document, which will release Billing Document to Accounting.
3. Account Key not maintained in Pricing Procedure:
Impact: This may create accounting document, but if condition type, which are to be posted to account, but do not have account key maintained in pricing procedure, it will not be post the relevant condition type to G/L account.
4. Billing Document not being released to accounting --
In Material Master, there is some link between Profit Centre & MRP Type. If one of it is not maintained, erratically few documents get stuck while releasing Billing Document to accounting. Few of course get posted.
Solution1: Cancel Billing Document --> Reverse PGI --> Cancel Delivery --> Block the sales Order & Create new sales Cycle all over again after rectifying Material master.
Solution 2: (Temporary Solution) In Debug mode in Billing, force the Profit Center in Billing Document with the help of Abaper. But ensure Material master is rectified.
From FI Side, you require to check that all the G/L account has been maintained through T.Code: FS00. G/L account being Master data has to be created in each client to upload through LSMW / SCATT / BDC.
In Billing Document in change mode (in the first screen where we enter Billing Document number), on the top most left hand corner, take a dropdown on Billing Document & select Release to accounting. Here you can get the under mentioned possible message:
1. G/L account not found
2. Cost Element not maintained for G/L account.
Most of the times we need to transfer stock of material from one plant to another plant or plants. In SAP R/3 the following type of procedures are available.
Stock Transport Order:
Without Delivery
With Delivery via Shipping
With Delivery and Billing Document/Invoice
Advantages of the Stock Transport Order
It has the following advantages over the transfer of stock without a stock transport order:
A goods receipt can be planned in the receiving plant.
A vendor can be entered in the stock transport order.
Delivery costs can be entered in the stock transport order.
The stock transfer order is part of MRP
The goods issue is possible via a delivery or via Shipping.
The goods receipt can be posted directly to consumption.
The entire process can be monitored via the purchase order history.
Stock Transport Order with Delivery and Billing Document/Invoice
As per Indian Law, if the material is subject to Excise Duty, even moving between plants needs to be accompanied with Excise Invoice. The following process describes the full cycle of from stock transport order, goods issue, excise invoice and goods receipt processes.
Create Stock Transport Order
In case of requirement of materials, A Stock Transport Order stating specific quantity of material will be raised by receiving plant to the supplying plant. For creating Stock transport we can use the following path:
Logistics> Materials Management> Purchasing> Purchase Order> Create>Vendor/Supplying Plant Known
T. Code: ME21N or ME27
Creating Outbound Delivery
If the stock of material is available in Supplying Plant then Supplying Plant will create a delivery against the above Stock Transport Order.
SAP menu> Logistics> Sales and Distribution> Shipping and Transportation> Outbound Delivery> Create> Collective Processing of Documents Due for Delivery>Purchase Orders
T. Code: VL10B
Changing Outbound Delivery
To Pick the Material and to do the Post Goods Issue supplying plant will change the above outbound delivery document.
SAP menu> Logistics> Sales and Distribution> Shipping and Transportation> Outbound Delivery> Change> Single Document
T. Code: VL02N
Creating Billing Document
After PGI, A billing Document known Commercial Invoice is created to update the corresponding GL Accounts and same is send to receiving plant (Customer).
Logistics> Sales and distribution> Billing>Billing document> Create
T. Code: VF01
Creating Excise Invoice
To meet the legal requirement and to submit it to Excise Authorities the supplying plant will create an Excise Invoice. It is a legal document and it must accompany the goods when these are being sent to the Receiving Plant (Customer).
SAP User menu> Indirect Taxes> Sales / Outbound Movements> Excise Invoice> for Sales Order> Outgoing Excise Invoice Create
T. Code: J1IIN
Goods Receipt for Stock Transport Order
With reference to Stock Transport Order as created above goods are received at the receiving plant. During entering this goods movement at receiving plant we can capture and post the Part I and Part II of excise duty. To get Excise Invoice tab at Header Data choose Check icon at third row at the top of the screen.
Logistics> Materials Management> Inventory Management> Goods Movement> Goods Receipt for Purchase Order
T. Code: MIGO
regards
jk

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    Chandu

    HI Chandu,
    check this real time issues..
    Real Time Issue:
    Billing Document not released to accounting / Accounts determination:
    To resolve the error, you can analyze account determination in the billing document. Process:
    Goto T.Code: VF02 & Enter Invoice number
    Next (On the top most strip) goto Environment
    Next (Select Environment) go to Account determination
    Next (In Account Determination) select Revenue Account Determination (first option)
    This will list all the condition types in the Billing document & analyze each condition & check for which G/L accounts is not determined.
    Possible errors:
    1. VKOA not maintained for required combination
    Solution: Maintain the combination in VKOA.
    2. Account Assignment of Customer / material not maintained in Customer / Material Master (If maintained in combination in VKOA).
    Solution:
    Option 1 (Standard solution):
    step 1: Cancel Billing Document --> Reverse PGI --> cancel Delivery --> Cancel Sales Order
    step 2: Maintain Customer master / Material Master correctly.
    step 3: Recreate sales Order --> Delivery --> PGI --> Invoicing.
    Option 2:
    Force the Account Assignment Group of Customer / Material through Debug in change mode of Billing document, which will release Billing Document to Accounting.
    3. Account Key not maintained in Pricing Procedure:
    Impact: This may create accounting document, but if condition type, which are to be posted to account, but do not have account key maintained in pricing procedure, it will not be post the relevant condition type to G/L account.
    4. Billing Document not being released to accounting --
    In Material Master, there is some link between Profit Centre & MRP Type. If one of it is not maintained, erratically few documents get stuck while releasing Billing Document to accounting. Few of course get posted.
    Solution1: Cancel Billing Document --> Reverse PGI --> Cancel Delivery --> Block the sales Order & Create new sales Cycle all over again after rectifying Material master.
    Solution 2: (Temporary Solution) In Debug mode in Billing, force the Profit Center in Billing Document with the help of Abaper. But ensure Material master is rectified.
    From FI Side, you require to check that all the G/L account has been maintained through T.Code: FS00. G/L account being Master data has to be created in each client to upload through LSMW / SCATT / BDC.
    In Billing Document in change mode (in the first screen where we enter Billing Document number), on the top most left hand corner, take a dropdown on Billing Document & select Release to accounting. Here you can get the under mentioned possible message:
    1. G/L account not found
    2. Cost Element not maintained for G/L account.
    Most of the times we need to transfer stock of material from one plant to another plant or plants. In SAP R/3 the following type of procedures are available.
    Stock Transport Order:
    Without Delivery
    With Delivery via Shipping
    With Delivery and Billing Document/Invoice
    Advantages of the Stock Transport Order
    It has the following advantages over the transfer of stock without a stock transport order:
    A goods receipt can be planned in the receiving plant.
    A vendor can be entered in the stock transport order.
    Delivery costs can be entered in the stock transport order.
    The stock transfer order is part of MRP
    The goods issue is possible via a delivery or via Shipping.
    The goods receipt can be posted directly to consumption.
    The entire process can be monitored via the purchase order history.
    Stock Transport Order with Delivery and Billing Document/Invoice
    As per Indian Law, if the material is subject to Excise Duty, even moving between plants needs to be accompanied with Excise Invoice. The following process describes the full cycle of from stock transport order, goods issue, excise invoice and goods receipt processes.
    Create Stock Transport Order
    In case of requirement of materials, A Stock Transport Order stating specific quantity of material will be raised by receiving plant to the supplying plant. For creating Stock transport we can use the following path:
    Logistics> Materials Management> Purchasing> Purchase Order> Create>Vendor/Supplying Plant Known
    T. Code: ME21N or ME27
    Creating Outbound Delivery
    If the stock of material is available in Supplying Plant then Supplying Plant will create a delivery against the above Stock Transport Order.
    SAP menu> Logistics> Sales and Distribution> Shipping and Transportation> Outbound Delivery> Create> Collective Processing of Documents Due for Delivery>Purchase Orders
    T. Code: VL10B
    Changing Outbound Delivery
    To Pick the Material and to do the Post Goods Issue supplying plant will change the above outbound delivery document.
    SAP menu> Logistics> Sales and Distribution> Shipping and Transportation> Outbound Delivery> Change> Single Document
    T. Code: VL02N
    Creating Billing Document
    After PGI, A billing Document known Commercial Invoice is created to update the corresponding GL Accounts and same is send to receiving plant (Customer).
    Logistics> Sales and distribution> Billing>Billing document> Create
    T. Code: VF01
    Creating Excise Invoice
    To meet the legal requirement and to submit it to Excise Authorities the supplying plant will create an Excise Invoice. It is a legal document and it must accompany the goods when these are being sent to the Receiving Plant (Customer).
    SAP User menu> Indirect Taxes> Sales / Outbound Movements> Excise Invoice> for Sales Order> Outgoing Excise Invoice Create
    T. Code: J1IIN
    Goods Receipt for Stock Transport Order
    With reference to Stock Transport Order as created above goods are received at the receiving plant. During entering this goods movement at receiving plant we can capture and post the Part I and Part II of excise duty. To get Excise Invoice tab at Header Data choose Check icon at third row at the top of the screen.
    Logistics> Materials Management> Inventory Management> Goods Movement> Goods Receipt for Purchase Order
    T. Code: MIGO
    plz assign points
    regards
    JK

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    <b>[email protected]</b>
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    chinna

    Hi chinna:
    Please go through the issues posted on this forum.They are real time issues.
    Additionally you can also refer to these website
    http://www.sap-img.com/financial/fi-errors-and-probable-solutions.htm
    Please let me know if you need mor einformation.
    Assign points if useful.
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    Moderator: Welcome to SDN forum. Please, read the rules of the forum and follow them while posting new thread

    Hi chinna:
    Please go through the issues posted on this forum.They are real time issues.
    Additionally you can also refer to these website
    http://www.sap-img.com/financial/fi-errors-and-probable-solutions.htm
    Please let me know if you need mor einformation.
    Assign points if useful.
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  • Fico interview questions and Real time tickets with resoving details

    MODERATOR:  Do not post (or request) email address or links to copyrighted or confidential information on these forums.  If you do, the thread will be LOCKED and all points UNASSIGNED.
    hi sap gurus
                    i have done sap-fico iam in job trails. can any body help me    Fico interview questions and Real time tickets with resoving details
    regards
    prasad.v
    Edited by: chinna prasad on Jun 5, 2008 4:10 PM

    Hello Prasad,
    Before attending interviews.....First you need to understand general things like CV writing, projects, sub modules etc., you should be gain knowledge on these concepts then you can move further.
    1. CV 2.Projects 3.your strenths in sap (reading..reading...reading....practice...practice...practice)
    2.you please interact with your friends who is on trails, then you can get more information like interview process, methodology, technical etc.,
    I am sending some real time interview tech questions which will useful for you.
    Questions:
    1.When tickets are raised by end users who will give priority? After resolve the tickets who will close the status?
    2.In real time at a time how many normal periods, special periods, MM periods we can open?
    3.What is client dependant & Independent?
    4.How to transport configuration settings from one client to another client or production client, which tools we can use for transport?
    5.Why we donu2019t assign business area to company code?
    6.What is the difference between General GL A/c, Control A/c, Reconciliation A/c & Offsetting A/c?
    Answers:
    1.The priority is generally decided by the Coordinator on the client side. After tickets are resolved, they will have to be closed by the coordinator on the customer site
    2. In FI as many as you wants. In MM only 2 (current month + previous
    3.Certain tables and customizations made in one client will affect the other clients also - then it is cross client i.e, client dependent. While if the changes made in one client has no impact on the other client - it is said to be client independent
    4.Transports from one server to the other can be made with the help of transport requests. When a configuration is done the system generates a request number. First release the task and then release the request. Use TC-SE10 / SE09, SE09: workbench transport; SE10: customizing transport. But currently no such difference actually exists.
    5.because in case of multiple company codes, same business area can be used across company codes. Business area is cross company code, means it is not confined to one company code thatu2019s why we don't assign BA to any of the company codes. It is client dependant, not company code dependant. We can pass values from one company code to any of the BA in that client.
    6.General GL Account are those used for standard posting like for example Income and Expenses Accounts
    - Control Account are basically used for reconciliation between modules like FI and CO, to ensure that both the modules are in sync.
    - Reconciliation Account are those specific covering ADK (A-Assets, D-Customer, K-Vendor). For example a Customer Master would be mapped to a Bills Receivable Reconciliation Account and any transaction that needs to be posted are done against the customer code.
    - Offsetting Account are used for variety of reasons and few examples are Intercompany Postings, at the time of Implementation when TB and Balance sheet are uploaded would be offsetted against a dummy account.
    All the best.....dont forget and pl assign points if useful and if u have any querries pl revert back
    thanks
    Anil

  • Fico real time tickets

    HI Experts
    i am jaganreddy
    can any one send fico real time tickets and interview questions and tips send to my ID
    Text Removed
    thanks in advance
    Edited by: Lakshmipathi on Apr 28, 2011 10:57 AM
    Dont deviate the forum rules by asking to share SAP related information to personal mail id

    HI Experts
    i am jaganreddy
    can any one send fico real time tickets and interview questions and tips send to my ID
    Text Removed
    thanks in advance
    Edited by: Lakshmipathi on Apr 28, 2011 10:57 AM
    Dont deviate the forum rules by asking to share SAP related information to personal mail id

  • FICO job-tickets

    MODERATOR:  The thread has been LOCKED.  Please do not share email addresses or requests for copyrighted or confidential material.
    hi all experts,
    Could anyone please send me some sample FICO job-tickets for my reference to my mail id : [email protected] .
    Thanks in advance.

    hi
    Role of a mySAP Functional Consultant
    What are the differences between a functional and business consultant?
    The difference between Functional consultant and Business consultant are as follows:
    1) A funcitonal consultant is able to configure the system unlike business consultant.
    2) Functional consultant know more about business process unlike Business consultant.
    3) A business consultant will bring business process knowledge and provide it to functional consultant who in turn used this knowledge to configure the system. 
    4) Functional consultant has more configuration knolwledge then Business consultant.         
    The responsibilities of a support consultant are:
    - Primarily responsible for Handling tickets and application support to the endusers
    - When an issue comes diagnose, analyse and solve the issue
    - Responsible for any enhancements
    - Writing functional specs and interacting with Abapers to develop any user exits 
    - Training the end users and preparing end user training material                          
    For those who wished to know the role of a functional consultant.  Below is one view:
    A functional consultant evaluates the demands in talking with the customer's representatives, transforms the essence into an abstract and algorithmic business model. Hence, he identifies the use cases and transforms them into logical and technical views. 
    Then the main task starts: customizing the respective business area and making sure the system reacts in the manner according to the constraints of the requested use case. 
    The consultant documents the settings and prepares proper guidelines that allow other consultants to do further changes or repairs with due efforts. 
    The consultant takes care that proper training is given to the users and that the system is usable, performing appropriately and the business flow is complete and correct. 
    During go live he assists the technical staff by testing the behaviour of the system. 
    After go live he guarantees that the procedures remain usable and consistent in real live situation and proposes enhancements. 
    Role of a Functional Consultant in an End To End Implementation
    When you talk about the role of a Functional consultant in an end to end implementation, I think it won't be possible for me or anybody to define everything but I will try to summarize it:
    1. Functional consultant is expected to generate knowledge about the current business process, design current business flows, study current business processes and its complication, in all we can say getting through with current business setup. Flow diagrams and DFD are prepared, most of the time in Vision format, all this forms the part of AS IS document.
    2. Everything configured has to be documented as per their categories in the form of predefined templates, these have to be then approved by the team leads or who ever the consultant is reporting to.
    3. Mapping and GAP analysis is done for each module, I have seen people defining integration after mapping, gap analysis and configuration is done, but as per my experience in implementation, it is a simultaneous process.
    4. Before starting configuring  future business processes in SAP, the DFD/ERD are prepared, this documentation is called TO BE, which can be also siad as the result of mapping and gap analysis.
    5. Sometimes Functional consultants are also expected to prepare test scripts for testing the configured scenarios.
    6. End user manual and user training is also expected from F.Consultants.
    The project normally starts off  with a Kick off meeting in which the team size, team members, reporting system, responsibilities, duties, methodlogy, dates and schedules, working hours which have been predicided are formally defined.
    ASAP, it won't be possible for me to explain it here, but all I can tell you about it is that it is SAP standard implementation methodology, which SAP prescribes but is not mandatory for any company to follow, such as IBM follow some blue Methodlogy, some companies follow typical SDLC steps, ASAP stands for Accerlated SAP, you can find all the steps on SAP site, through google, reading it from there won't give you a great knowledge about ASAP but will obviously get you to know the definitions of various term. 
    SAP Tickets - What Is That?
    Handling tickets is called Issue Tracking system. The errors or bugs forwarded by the end user to the support team are prioritized under three seviority High, Medium and Low. Each and every seviority as got its time limits before that we have to fix the error.
    The main job of the supporting consultant is to provide assistance on line to the customer or the organisation where SAP is already implemented for which the person should be very strong in the subject and the process which are implemented in SAP at the client side to understand,to analyse,to actuate and to give the right solution in right time.This is the job of the support consultant.
    The issues or the tickets(problems) which are arised is taken care of on priority basis by the support team consultants.
    The work process in support projects are given below for your reference.
    1.  The customer or the end user logs a call through any tool or by mail (RADIX).
    2.  Each one of the support team is a part of support group.
    3. Whenever a customer logs a call he /she  has to mention to which work group (by name).
    4. Once the calls came to the work group the support consultant or the team need to send an IR (Initial Response) to the user depending upon the priority of the calls. (Top,High,Med,Low,None)
    5. Then the error is fixed, debugged by the support consultant or the team. Then after testing properly by generating TR(Transport Request through the basis admin)
    6. Then it is informed to the end user/customer/super user about the changes which have moved to the production server by CTS process.
    These are the process.  In summary, what I understand is that if any configuration or customization is required to solve the issue, then the consultant have to work on DEV Client, then the end user will test it in the QA client and after approval the BASIS consultant has to transport it to the PRODUCTION client.
    An example:
    Tickets in SD can be considered as the problems which the end user or the employee in the company face while working on R/3.  Tickets usually occur during the implementation or after theimplementation of the project.  There can be numerous problem which can occur in the production support and a person who is working in the support has to resolve those tickets in the limited duration, every ticket has the particular deadline alert so your responsibility is to finish it before that deadline.
    To begin with , we should give "TICKET" to you for not knowing it. 
    Here is an eg of a ticket raise:
    End user is not able to 
    1. Create Sales order for a customer from a New plant , since shipping point determination is not happened . ( Without Shipping point the document becomes INCOMPLETE and he will not be able to proceed further like DELIVERY, BILLING). 
    He raises a ticket and the priority is set in one of the below:
    1. Low  2. Medium  3. High.
    Now you need to solve this ticket. You would analyze the problem and identify that the SP configuration has to be done for the new plant.
    You would request a transport for DEV CLIENT to BASIS. You do the change and Request one more Transport to BASIS for QA client. The End user will test the same by creating a sales order for the new plant and approve it.
    Finally, you request a transport to move the changes to PRODUCTION. Once the change is deployed in production the TICKET is closed.  What I have given is a small example. You would get some real issues with severity HIGH in your day-day support.
    nagesh
    The main duty of a consultant is to transfer external know-how to the client. It is not manpower that counts but intelligence, understanding of processes, a feeling for defects and general a common sense.

  • FICO support tickets

    Hi Gurus,
    I am having interview for support in FICO module. Please some one send me the some support tickets with solutions and how support works i mean how you get ticket and how to solve it?
    patel.manish78atyahoodotcom
    Please it is urgent. 
    regards,
    Manish

    Dear Manish:
    Normally in any interview, The interview person will ask the following questions.
    What is the size of the team? FICO team and Entire Team
    What is the tool that is used for recording FICO Support tickets?
    What are the critical issues you have faced in support?
    Refer to http://www.sap-img.com/. and you will find a heading
    SAP Tickets - What Is That?
    Please let me know if you need further information
    Assign points if useful.
    Regards
    MSReddy

  • Fico questionns

    Subject: Interview Questions FICO
    Result: I need Answers for the following questions
    1.     What is meant by zero invoices?
    2.     How u create vendor and customer GL accounts in real time?
    3.     APP configuration steps?
    4.     Where u creating qadb in sap?
    5.     In fi-mm integration how u post cetral exise?
    6.     what is  meant settlement rule in controlling?
    7.     How u maintain cross company codes  settings for inter company payments?
    8.     How u maintain head office settings in sap?
    9.     What is meant by costing variant in product costing?
    10.     What is maximum possible exchanges deviation in u r project?
    11.     Print out for customers and vendors?
    12.     How can u change date settings?
    13.     What type of closing entries u have passed?
    14.     Hoe do u configure to vendor clearence?
    15.     In controlling how u can do budget control for statistical postings?
    16.     In asset accounting how u prepare capital budget?
    17.     What is difference between plan delivery and UN planed delivery costs?
    18.      IN ALE we can transfer data to cross company codes or it is useful only for business partner?
    19.     Valuation class is it assigned to material?
    20.     Functional areas where we assign functional areas?
    21.     Can u make down payments through app?
    22.     What is base line item?
    23.     Reason codes?
    24.     When mm integration takes place entry at goods delivery, goods issued billing?
    25.     What is the key that used in mm integration for foreign exchange dif?
    26.     Techniques used for data migration?
    27.     Difference between report painter and report writer?
    28.     Clearing procedure for GR/ IR ACCOUNT?
    29.     Asset master data uploading?
    30.     Difference between realized and UN realized exchange gain?
    31.      B.R.S CONFIGURATIONS?
    32.     Document entry for po?
    33.     WE have 3 banks and available balance is zero what would be error?
    34.     Can u create own document if yes how?
    35.     Foreign currency settings and revaluation?
    36.     What is ranking order in app?
    37.     Alternative payee concept?
    38.     Customer himself is vendor and vice versa concept?
    39.     Hoe the tax depreciation is excuted?
    40.     How the asset procurement takes place?
    41.     How do u upload asset through SCAT?
    42.     How do upload asset at beginning and middle?
    43.       Where do u control header data?
    44.     How do u know to which customer u need to dunning?
    45.     Special GL in balance sheet procedure?
    46.     Sales cycle in integration corresponding accounting entries and exactly which point gi will get effects?
    47.     IS it possible to give depreciation key to multiple depreciation areas?
    48.     Parallel currency set up?
    49.     WHY DO U REQUIRE Parallel currency?
    50.     Is it possible to give us currency for one company code and INR for another comp code?
    51.     Does MM SD HAVE DIFFERENT POSTING PERIODS IN DIFFERENT FROM FI?
    52.     OPENING AND CLOSING PERIODS DONE IN MM
    53.     How many currencies can be give to a GL Accounts?
    54.     Are they any SLA’S IN PRODUCTION?
    55.     How did u login into system and solved tickets?
    56.     Integration FI-MM AND SD full cycle and accounting entries?
    57.     From G/L accounts data is not getting update in special purpose ledger (data flow not happening for some company codes) what all be reason?? How to rectify it?
    58.     I wish to know the total procedure that we follow for support project i.e. how we get the tickets and how we will send back to client and tool we use? And whts mainly difference between 4.7eee and 6.0ecc what does ecc mean?
    59.     What is global company code? Have u worked on that?
    60.     What Sap standard organization structure?
    61.     What is T code for uploading bulk vendor master data?
    62.     What do u means by goods clearing? What are the journal entries for clearing of goods?
    63.     What do u means by cost carrier?
    64.     IN APP if we want to create cheques.one stanrd variant name available in SAP. What is name?
    65.     How many ways we can create GL accounts?
    66.     Where we assign functional area?
    67.     How many kinds of number ranges are there?
    68.     Reason codes meaning?
    69.     Organizational structure of FI?
    70.     Organizational elements in FI?
    71.     Payment method supplement?
    72.     MM integration entry for goods deleviry, goods issued and billing?
    73.     Difference between BAL interest calculation and item interest calculation?
    74.     Where u customizes particular payments?

    Subject: Interview Questions FICO
    Result: NO ONE WOULD HAVE THAT PATIENCE AND TIME TO ANSWER ALL YOUR QUESTIONS.TRY EXPLORING ON YOUR OWN.

  • FICO Support role

    Dear Friends,
    I am, going to take the assignment of SAP -FICO Support role, please advice me what are the regular functions of the support role?
    And also advice me about the interview what type of questions i may face ? and what is the meaning of Tickets?.
    If any configuration changes to be made? where should i do that ? and how to re-place the changes in the live system?
    Thanking you
    with regards
    Krishna

    Hi,
    Now i am sending Ticket processing go through this it will be help
    Handling tickets is called Issue Tracking system. The errors or bugs forwarded by the end user to the support team are prioritized under three seviority High, Medium and Low. Each and every seviority as got its time limits before that we have to fix the error.
    The main job of the supporting consultant is to provide assistance on line to the customer or the organisation where SAP is already implemented for which the person should be very strong in the subject and the process which are implemented in SAP at the client side to understand,to analyse,to actuate and to give the right solution in right time.This is the job of the support consultant.
    The issues or the tickets(problems) which are arised is taken care of on priority basis by the support team consultants.
    The work process in support projects are given below for your reference.
    1.  The customer or the end user logs a call through any tool or by mail (RADIX).
    2.  Each one of the support team is a part of support group.
    3. Whenever a customer logs a call he /she  has to mention to which work group (by name).
    4. Once the calls came to the work group the support consultant or the team need to send an IR (Initial Response) to the user depending upon the priority of the calls. (Top,High,Med,Low,None)
    5. Then the error is fixed, debugged by the support consultant or the team. Then after testing properly by generating TR(Transport Request through the basis admin)
    6. Then it is informed to the end user/customer/super user about the changes which have moved to the production server by CTS process.
    These are the process.  In summary, what I understand is that if any configuration or customization is required to solve the issue, then the consultant have to work on DEV Client, then the end user will test it in the QA client and after approval the BASIS consultant has to transport it to the PRODUCTION client.
    An example:
    Tickets in SD can be considered as the problems which the end user or the employee in the company face while working on R/3.  Tickets usually occur during the implementation or after theimplementation of the project.  There can be numerous problem which can occur in the production support and a person who is working in the support has to resolve those tickets in the limited duration, every ticket has the particular deadline alert so your responsibility is to finish it before that deadline.
    To begin with , we should give "TICKET" to you for not knowing it. 
    Here is an eg of a ticket raise:
    End user is not able to 
    1. Create Sales order for a customer from a New plant , since shipping point determination is not happened . ( Without Shipping point the document becomes INCOMPLETE and he will not be able to proceed further like DELIVERY, BILLING).  
    He raises a ticket and the priority is set in one of the below:
    1. Low  2. Medium  3. High.
    Now you need to solve this ticket. You would analyze the problem and identify that the SP configuration has to be done for the new plant.
    You would request a transport for DEV CLIENT to BASIS. You do the change and Request one more Transport to BASIS for QA client. The End user will test the same by creating a sales order for the new plant and approve it.
    Finally, you request a transport to move the changes to PRODUCTION. Once the change is deployed in production the TICKET is closed.  What I have given is a small example. You would get some real issues with severity HIGH in your day-day support.
    it is useful assigne points as a way to say Thanks
    Regards
    gvr

  • Ticket solving tools

    HIII.........Could u tell me , which tools can be use when the solving of FICO support tickets , give some examples and some support tickets in GL , AR,AP , Give me some exaples ...regaring this....
    thanks for advance
    Moderator: Please, read and respect the rules of SDN

    Hi,
    The issues raised here are all realtime issues.
    Regards,
    Meenakshi

  • Critical tickets &  scenarios

    Can anyone forward critical scenarios and critical tickets in SAP FICO to my mail ID  [email protected]
    Thanks
    Shravan

    Link: http://help.sap.com/
    Path: SAP Best Practices --> Baseline Packages --> Based on SAP ECC 5.00 --> Select Country: for eg, Localized for India --> Technical Information --> Building Blocks --> Select Country for eg, India --> List of Basic Configuration & scenarios will be listed.
    Select the required basic configuration / <b>scenario</b>. These will consist of overview, configuration guide, business process, master data &so on ...........
    Regards,
    Rajesh Banka
    Reward suitable points.
    How to give points: Mark your thread as a question while creating it. In the answers you get, you can assign the points by clicking on the stars to the left. You also get a point yourself for rewarding (one per thread).

  • Send the important Tickets

    Hai Experts,
    I am Searching for job on sap fico, can anybody send important ticket to mail id deleted
    Thanks & Regards
    Prabhakar
    Edited by: prabhamallu on Dec 20, 2011 12:50 PM
    Moderator: Please, search for a job on jobs board and not on SDN forums

    Well they have advertized 70% of Energy Star boxes are being installed. The hardware mentioned is not energy star rated. the QIP-6xxx does not support the HD guide and has been nothing but an issue where people post time and time again about the new 1.9 guide. So as the obsolete hardware should go. The 6000 series were the first boxes to be released with the service, and the technology is over 6 years old. So yes new technology is needed to replace these boxes. The same with the 2500 SD boxes. Perhaps get rid of the QIP-6xxx DVRs and only issue the QIP-6xxx STB non DVRs for SD use, so people can get the content they pay for. The HD boxes do work on an SD TV.
    Now the Silver 7100 series boxes are close to the same point and not energy star. All the Silver boxes ARE OLD!
    This is a quote from the Verizon video, pointing to the silver boxes.  " these boxes were not very energy effecient so very quickly within three years we migrated to these". Pointing to the newer black energy star boxes. The STBs everyone complains about are mostly these old silver boxes that are still being installed. So the QIP-6xxx at a minimum must go. The QIP-2500 have been made unavailable for quite some time.
    Watch this video from Verizon. Even they say so.
    http://www.youtube.com/watch?v=QogfVxtsOP8&feature=youtu.be
    I agree that the cost of changing hardware is not cheap, but how long should 6 year old hardware be rotated in and out of service? They should well be paid for by now.

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